Robinson Michael & Jackson Chatham & Rochester reviews

★★★★★ 5/5

Google

Beth was amazing thankyou

Claire · 3 May 2026

★★★★★ 5/5

Google

We worked with Tia and Kiran and they were always helpful, made sure we were kept informed and have made the whole process much easier! Very great ful for all their hard work with finding buyers and getting a reasonable offer!

Rebecca · 22 May 2025

★★★★★ 5/5

Trustpilot

Rainham Branch …. Truly amazing

I just put my property on the market with Robinson Michael Jackson, Rainham and Learna attended initially for discussion. She told me exactly what was going to happen and when and, as promised, she started the process. She acted in a very professional manner at all times. She attended a second time with her colleague Dan who was going to manage the open house. On the day of the open house Dan attended, he looked extremely smart and put me at ease. He took his shoes off to encourage viewers to do the same which I thought was really kind. The day went well and we had an offer the next day. Both Learna and Dan are amazing ambassadors for RMJ, they dressed very well and they spoke very well putting us at ease and managing our expectations at all times. RMJ are lucky to have them and I hope that the process continues just as well with their two colleagues who are now managing the sale. Thank you Learna and Dan.

Pauline · 18 February 2025

★★★★★ 5/5

Google

All the team at RMJ are friendly, approachable and willing to help where possible. They give brilliant advise and listen to what you want to do and support your decision! I have use RMJ through all 3 of my moves and I will continue to use …

Katie · 30 May 2026

★★★★★ 5/5

Google

Kiran has been the consumate professional throughout my dealings with RMJ. Always thinking outside the box and is excellent at bringing quality properties to my attention. The perfect sales agent for a property investor.

Dapo · 22 July 2025

★★★★★ 5/5

Trustpilot

recently contacted Robinson Michael &…

recently contacted Robinson Michael & Jackson regarding the letting of my property, and I was genuinely impressed by the professionalism and courtesy shown throughout the process. Ellie‑Louise Fletcher, in particular, provided exceptional service, prompt, polite, and genuinely helpful. Even when I decided to proceed with renting the property independently, Ellie‑Louise remained supportive and respectful, offering assistance without any pressure. Her communication was clear, friendly, and reassuring, which is exactly what you want when dealing with property matters. It’s rare to find an agency that combines professionalism with such a personable approach. Based on my experience, I would not hesitate to recommend Robinson Michael & Jackson to anyone looking for a reliable and customer‑focused lettings service. I will certainly consider them again in the future. Thank you very much once again for your support

Amirabbas · 18 May 2026

★★★★★ 4/5

Google

Allow me to have a look around at my leisure, told me some relevant and interesting information and was helpful. Did not feel overloaded or overwhelmed by the viewing.

Tamika · 25 September 2026

★★★★★ 5/5

Google

Thank you to the entire Chatham branch for their excellent service. Special thanks to Sam, Gurmukh and Kiran. We will definitely recommend them and they will be our first choice if we need an estate agent in the future.

GURBIR · 22 May 2025

★★★★★ 1/5

Trustpilot

Absolutely terrible agents…

I mostly dealt with the Northumberland Heath branch and they were absolutely disgraceful. We were charmed into listing our property with the dartford branch with the promise that it would go in our favour when viewing other Robertson Jackson properties. I had to constantly chase on the sale of my property, they didn’t seem to put any effort in until the contract was up and I enquired about taking it off the market with them. We viewed multiple houses with them and on one occasion our offer was ‘conditionally accepted’ along with 2 other people’s offers also being accepted and was told that it would be a race to survey and whoever booked a survey in on the house first would get it. We got our survey booked in first, however by that point we were notified that the sellers did not want to go with us. Why were we not told this before now? We said we would like to up our offer to the agent, but he didn’t even ask what our counter offer would be, he just advised us that we were not successful. It seemed a little odd that he didn’t ask what our offer would be. The buyers that were successful on that property were also listed with the Northumberland Heath branch… On the property that we were successful in buying our offer was accepted. Rather than taking the property off the market or changing the listing to SSTC, they kept it listed and said it would only come down once we had booked our survey in. They had also later told us that they had booked a second viewing in. Luckily our survey was booked before the second viewing could take place. I also tried to pass some nice feedback onto the people we had bought the property from as this was a probate property but no response. I guess not interested now they have their fees. I would absolutely not recommend Robertson Jackson to anyone, so many nicer agents out there.

Lilly · 20 January 2025

★★★★★ 2/5

Trustpilot

We sold out house through Robinson…

We sold our house through Robinson Michael and Jackson and through the sale, we had to do a few showing around ourselves, and eventually sold our house. after showing our house, the buyers gazumped us for £7500. RMJ did not fight our corner or even push for proof of wrongful valuation and only cared about their commission. They called us straight after Christmas to say there was a problem with the valuation, but no real resolution to the reason why there was a problem. We payed RMJ £7000for the sale of our house, with no backup what so ever and very little support in the sale of the house. Use another estate agent...

Steve · 10 May 2026

★★★★★ 5/5

Google

Great to view the property today, Tia was a great agent showing us around. Would recommend RMJ to anyone I know.

AMRIK · 13 November 2025

★★★★★ 5/5

Google

Excellent work by RMJ on our recent house sale. Particular thanks to Angela Schoeffer for pushing it through and keeping us informed of progress.

MJ · 13 October 2025

★★★★★ 5/5

Google

I kindly recommend RMJ Chatham, especially Kiran. I had a few viewings with Kiran and she’s very approachable and ready to answer any questions. Made the whole process very simple and comfortable.

Flavia · 22 July 2025

★★★★★ 5/5

Google

Kiran was a great help with viewings this weekend. Very friendly and informative.

Jack · 20 January 2026

★★★★★ 5/5

Google

Good customer service, friendly and professional agent. Punctuality very good. I was very pleased with the brochure of the property that was given to us before we left the property. That was good. Overall experience was excellent

Betty · 22 May 2025

★★★★★ 5/5

Google

Great, friendly, professional service, thanks Tia

Dec · 14 March 2026

★★★★★ 5/5

Google

Thank you Angela, very helpful and reassuring throughout the process of the sale. Angela was fantastic and patiently put up with all my questions, no matter how silly they seemed.

Arianna · 22 July 2025

★★★★★ 5/5

Google

I’m in the process of looking for my first home which is sometimes stressful, but RMJ have been very easy to work with so far on this journey. Kiran who showed me around was highly professional and friendly. I know that Kiran and the RMJ team are easy to contact and happy to help with whatever I need.

Liz · 27 January 2026

★★★★★ 5/5

Google

Had a great viewing with Kiran who showed me around the property and was very informative with answering all of my questions. Thank you!

Iamgemmaswan · 28 September 2026

★★★★★ 1/5

Trustpilot

Awful Experience as a Buyer at the Chatham Branch

I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.

Shai-Malik · 14 April 2026

★★★★★ 5/5

Google

I'm delighted to share my positive experience with Kiran and Angela at Robinson Michael. She was incredibly kind, helpful, and kept me consistently updated throughout the process. I had a wonderful experience and highly recommend their services!

Abdulsamet · 30 June 2026

★★★★★ 5/5

Google

Kiran was amazing she was very helpful whilst helping us arranging viewings and got us in touch with their advisor which helped us out a lot. Thank you.

Olivia · 22 July 2025

★★★★★ 5/5

Google

I recently worked with Sam at Robinson Michael & Jackson for my property sale/purchase and couldn’t be happier with the service. Sam was professional, responsive, and made the whole process smooth and stress-free. Communication was …

Jagroop · 28 February 2026

★★★★★ 5/5

Trustpilot

Maidstone Branch

Maidstone Branch In particular Jody what a star 🌟 Amazing customer service Kept me updated ,lots of curtesy calls to check I was ok and happy with everything especially as it was such a difficult time for me after my mum passed away and I was selling her much loved family home of 55 yrs Jody Tilly and Ellie were extremely supportive and made the sale of the property as smooth as possible A great team at Maidstone and fantastic customer service Thank you Debarah

MRS · 31 October 2024