Mann reviews

★★★★★ 5/5

Google

I had a great experience here. Darcey provided me with amazing customer service and was extremely helpful. I would definitely recommend the service to other people and use again 😊 …

Molly · 13 March 2026

★★★★★ 5/5

Google

Guys it is true.I have e-mailed 3 Agencies in the area and I got no answer at all.I felt I was scorned. But Margaret Kay from Mann Lettings was wonderful.She answered my voice message within a few hours and talked me through the options I have.Additionally she kept me updated during the following days with both e-mails and text messages.Their first reaction is really promising,I am looking forward to proceed with viewing.She also did her best to suit the viewing with my programme. Good luck and keepp the good work.Respect even the smallest client, you neve know someone who rents a studio today may buy a 4 bedroom house from you,tomorrow, Iraklis

Heraklis · 31 July 2016

★★★★★ 5/5

Google

Vivienne was absolutely amazing and so helpful. Thank you so much!

Mary · 20 February 2024

★★★★★ 5/5

Google

Big thanks to Matt, our letting agent, for making our home search so easy and pleasant. Great service!

Alex · 25 August 2023

★★★★★ 5/5

Google

We have recently rented a property through Mann and despite some issues out of their control we are very happy with the service provided. Many thanks to Kyle who was helpful and friendly throughout the whole process. Would definitely recommend. Amanda and Daniel

Amanda · 11 October 2019

★★★★★ 5/5

Google

It was a smooth experience/journey with my agent who took her time to explain all the process to me. The most amazing thing was that, there was no delay, the references, the stipulated date of move in, every thing was on time. Thank you for your good job

Doris · 3 August 2024

★★★★★ 5/5

Google

Can't thank the Chatham branch enough! Charlotte, Olivia and Barry did so much to help with the sale of my property and did their best to minimise the stress from the whole process. So thank you very much!

Maggie · 3 January 2025

★★★★★ 5/5

Google

Mann Countrywide has help me to rent my property . I had to move quickly to an other country. The agency help me to get the house ready to be rented and found someone who was interested in renting the house in a very short period of time. Although I now live abroad communication is not a problem and I can trust that Mann countrywide will look after my property very well. I am very satisfied .

Francesco · 11 December 2013

★★★★★ 5/5

Google

I hvlsve been so happy with the property thank you so much

Chima · 13 October 2025

★★★★★ 5/5

Google

MANN Estate is a very supportive and professional company. Margaret and Lucy are very welcoming. I needed a new home and they found me a really fantastic one. I would recommend this company to anyone seeking a 'home'!!

Cherrelle · 25 March 2020

★★★★★ 1/5

Google

Terrible agents to work with as a tenant, absolutely awful. Non-responsive and hopeless. UPDATE: Would like to add that after escalation to the lettings team manager that I'm not getting any responses to calls or emails, I've been totally ignored. And NOTHING back after waiting for weeks. A complete joke. DO NOT waste your time or money with this organisation. With regards to the response below. A nice easy blanket response which does nothing. @Lucy, if you really wanted to make a difference, my name is not hidden in this review and you could easily reach out to me or even better investigate the issue.

Simon · 30 July 2021

★★★★★ 5/5

Google

I could not fault the service that we received from Mr Gurvinder Thind, he was amazing from start to finish and even through the current pandemic he always put us first was always only ever a phone call away and could always answer our questions even though I’d always ask him about 100 questions a day, he made sure everything was being done for us and I just couldn’t imagine the journey of buying our house without him! Most professional and polite man who made buying our first home a journey to remember :)PositiveResponsiveness, Quality, Professionalism

Hayley · 20 June 2021

★★★★★ 5/5

Google

I have been in contact with Mann Estate Agents this year and I would like to highlight the professionalism of one of their colleges, Holly Richards. The kindness and supportive mannerism was highly achieved throughout the whole time we dealt with them. She was only a phone call away and would always deal with us in the upmost respect. Thank you for being very caring, I couldn’t imagine buying a property without it being through Holly, it was so smooth running and quick.PositiveResponsiveness, Quality, Professionalism, Value

Djrr · 20 June 2021

★★★★★ 5/5

Google

Margaret got in touch 4 weeks before my flat was ready for rental. She checked on the progress every week and when it was ready, she had tenant lined up within 2 days. Funny thing is that I purchased this as a buy to let and the estate agents that sold it never phoned me once after it was sold. I gave it on a multi agency out if respect for the other agents however Margaret blew the out of the water! I am very impressed with the letting service thus far. Mann they seem hungry to do business and thats what it takes to get the job done!PositiveResponsiveness, Professionalism

Shout · 20 June 2021

★★★★★ 5/5

Google

Navid helped me a lot with with the process would definitely recommend.

Tudor · 13 September 2025

★★★★★ 5/5

Google

Amazing team, came to them after a bad experience with another agent and honestly they couldn't have been more helpful. We're hoping to be happy in the new home for a while but when it is time to move I know who we're going to first.

Tim · 29 May 2024

★★★★★ 5/5

Google

...I particularly would like to point out high professionalism, kindness and support from Miss Rachel Kay and Miss Margaret Kay that I and I assume all their Clients, have received during the ' lock down' time when it was difficult to provide good ( or any) Customer care and conduct the business, but they have done it with the highest professionalism and the best quality, and at the times when, for many people, it mattered the most. A great example how it can and should be done, and great example for others to follow. I Thank them Both. With regards and truly, Helena SY MillerPositiveResponsiveness, Quality, Professionalism, Value

Helena · 25 August 2020

★★★★★ 5/5

Google

Excellent service from the team at Mann Countrywide Chatham-Billy, Michelle and Matt. Really friendly and helpful. From viewing a rental property to moving in only took 2.5 weeks due as everything was well organised and professional. Would recommend them to anyone looking to rent a property.

Emma · 31 January 2023

★★★★★ 1/5

Google

Absolutely avoid. too bureaucratic and i dont think the staff know how to smile. always rude and think that we are there to rob them. Also too many departments and once you've become a tenant, you need to talk to ten different people for different things. You wont have such an experience in a smaller, boutique agent where you get personalised attention. Even emergency maintenance takes atleast 10 days and that too we need to follow-up with their contractors to get the work done. Avoid pls. There are better choices available in the market

Naathan · 11 September 2019

★★★★★ 5/5

Google

I will recommend Holly Richards - she was a star right from start to end of process. I will sure recommend her - amazing experience.

Milu · 5 August 2021

★★★★★ 5/5

Google

Margaret was amazing and helped me get my new home super fast and easy! Very kind and very professional - thank youuuu!PositiveResponsiveness, Quality, Professionalism

Bella · 25 August 2021

★★★★★ 1/5

Google

DO NOT COME HERE. A group of highly disorganised and unprofessional individuals. I am extremely dissatisfied with the service I have received from *VIVIAN* who made the process complicated and strenuous for myself and my family.

Cilla · 10 August 2024

★★★★★ 5/5

Google

I've signed up for numerous agency regarding Renting a house but no response.But you guys responded very well and helps me to find a flat ASAP.Thank you very much indeed.

Sudhan · 4 November 2024

★★★★★ 1/5

Google

The most terrible letting agency we have ever come across. If you want to save your money and nerves, I recommend you not to rent from them. Absolutely horrendous behaviour about returning a deposit - got calculation after 5 weeks from moving out (tenancy agreement states within 10 days) and the landlord is charging us with things which were already faulty when we moved in! Raised the complaint and it's been another week and yet no response from agency!

Radka · 10 December 2018