The Frost Partnership Chalfont St Peter reviews

★★★★★ 5/5

Trustpilot

Jamie Berryman is a Saint

Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.

Marianne · 10 June 2021

★★★★★ 5/5

Google

Absolutely brilliant team to work with and a special mention to Anthony who has always given great support and taken the stress out of buying especially during those inevitable ups and downs. They are always friendly, approachable, professional and nothing was ever too much trouble. Would thoroughly recommend and use them again. Thankyou😀

Clare · 9 October 2019

★★★★★ 5/5

Facebook

Matthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market. I would have no hesitation in recommending their services.

Neil · 3 April 2021

★★★★★ 1/5

Trustpilot

Very bad experience with the feltham branch staff!!

Very bad experience with the staff!! Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else. Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else. Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update. Refund has been issued still waiting for it. I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market? No communication withing the staff. I have to chase all the time I would say its a waste of time dealing with company like this!!

Amardeep · 24 March 2021

★★★★★ 5/5

Trustpilot

Carla has been such great help

Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.

Tracey · 21 December 2024

★★★★★ 1/5

Trustpilot

Letter beware!

We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.

Richard · 22 October 2020

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 5/5

Google

The brilliant team at Frost were able to sell our house in super quick time. Everything was well organised and Anthony in particular was extremely tenacious and efficient on our behalf / nothing was left to chance and we can highly recommend their excellent local knowledge, contacts and support.

Michael · 24 March 2020

★★★★★ 5/5

Google

The brilliant team at Frost were able to sell our house in super quick time. Everything was well organised and Anthony in particular was extremely tenacious and efficient on our behalf / nothing was left to chance and we can highly recommend their excellent local knowledge, contacts and support.

Michael · 23 September 2019

★★★★★ 5/5

Facebook

Frosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.

Joe · 20 May 2021

★★★★★ 5/5

Google

We have nothing but praise for the Frost Partnership (Chalfont st Peter) and would like to single out Anthony Prokopiou as an excellent person to deal with as nothing has been too much trouble. If you are looking for an estate agent that is an absolute pleasure to deal with he is your man. We bought our property through the Frost Partnership but would have been very happy to have sold our property with them. From start to finish they have been excellent. Thank you Anthony

Kev · 9 October 2019

★★★★★ 5/5

Facebook

Excellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!

Jack · 25 May 2022

★★★★★ 5/5

Google

Can’t thank Stephen and the team enough. They we better responsive and never to busy to not take my calls or to call me back with the sale of my flat. Should I move in the future I will definitely be in touch!

Jordan · 24 March 2021

★★★★★ 5/5

View Agents

First class service on property sale

I would like to thank all of the team at The Frost Partnership, Chalfont St Peter, for their faultless service and assistance in the recent sale on my mothers' house in the village. Right from the initial meeting with the branch manager, Steve Ariss, we knew that we were dealing with an agency that was so much more professional than others we had seen in the area, which was certainly confirmed as the process got underway. I would also like to say a particular thank you to Anthony Prokopiou, who was without doubt the glue that held the sale together in some pretty trying times when were were trying to get probate granted, he is without doubt one of the best negotiators/mediators that I have come across. So in summary, whole heartedly recommended.

Simon · 11 September 2019

★★★★★ 5/5

View Agents

Professional Agents

Excellent experience from initially purchasing the property 6years ago and it’s subsequent resale this year. I can only higher recommend using The Frost Partnership in Chalfont St. Peter. They were efficient and communicated effectively . Steve Ariss and Anthony Prokopiou were always helpful, available and answered all of our questions and managed the whole process with professionalism and integrity and kept us informed of all updates, even out of hours. I would have no hesitation using them again or recommending their services to my friends and colleagues.

Lorraine · 28 August 2019

★★★★★ 5/5

Google

Frost were amazing from start to finish. Anthony is one of the kindest people. He went above and beyond to help myself and everyone in the chain. He is honest and reliable and trustworthy. Thank you Anthony!

Sophie · 24 March 2022

★★★★★ 5/5

Google

Frost Partnership absolutely deserves this five stars. They have been superb. We managed to get buyers for our house quickly and offering the asking price. At all times, Frost have been professional with correspondence, marketing and viewings. I have trusted their judgement and felt that they handled my concerns admirably. I was able to contact them at all times and always received prompt replies. Selling a house is a stressful time but with Frost, it was a made easier by a very competent sales team. I have absolutely no hesitation in recommending them.

Singapura · 26 September 2022

★★★★★ 5/5

View Agents

Efficient, diligent and refreshing!

Anthony and the team at Frost Chalfont managed the purchase of our property exceptionally well. It was very refreshing to have an agent who responded so efficiently and quickly to any queries raised be it how small or big. He maintained pressure on all parties involved in a very professional manner. I would definitely use Anthony and Frost Chalfont again for any future property transactions as well as recommend them to friends and family. Keep up the good work!

Ram · 20 July 2019

★★★★★ 1/5

Trustpilot

No response to emails - out of business?

I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.

DL · 8 October 2024

★★★★★ 1/5

Facebook

I was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were; I am on maternity leave (yet I was in full tome employment and I will be going back to work!) That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years! My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them! Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent. Personally, this is a 'snobby' establishment & obviously we are too common for you! Disgusted!!

Charlotte · 31 March 2016

★★★★★ 5/5

Google

Frost Partnership absolutely deserves this five stars. They have been superb. We managed to get buyers for our house quickly and offering the asking price. At all times, Frost have been professional with correspondence, marketing and viewings. I have trusted their judgement and felt that they handled my concerns admirably. I was able to contact them at all times and always received prompt replies. Selling a house is a stressful time but with Frost, it was a made easier by a very competent sales team. I have absolutely no hesitation in recommending them.

Singapura · 27 April 2022

★★★★★ 5/5

Facebook

Frost sold my mums home so quickly and achieved a very good price, they were all so professional, friendly and approachable about all our questions especially Gemma the manager, highly recommended

Sara · 16 November 2021

★★★★★ 5/5

Trustpilot

Wonderful service from Danielle…

Wonderful service from Danielle Sprenger We have been receiving service from Frost partnership for the last 7 years. However since Danielle joined the company our view has completely changed positively, we received very nice & friendly service from Danielle Sprenger She is always hard working, helpful, professional and practical . Before she joined the company, we were mislead by the property management team, who were slow and never taken care of the issues ( even Black mailing that could use anytime the management keys when trying the book time for repair visits etc) but since Danielle has joined the company she has always approved the issues with care and respect the family. We are really grateful for her efforts and positivity throughout what has been a stressful time for us particularly when we decided to vacate the property. I'm also very pleased with the fast and polite communication with Danielle. The Frost partnership should keep her and needs to recognise for her for the hard work who made such a positive impact for the customers. Wonderful service all round from Danielle.

Mumtaz · 16 May 2024

★★★★★ 5/5

Facebook

Great experience finding my new flat. Thanks to Sophie for being so efficient and emailing me with details about the flat that matched what I was looking for. Would highly recommend.

Gill · 28 May 2021