Bairstow Eves Lettings Chafford Hundred reviews

★★★★★ 1/5

Trustpilot

Romford Branch - (Mostly) lovely people, useless organisation

The positives - the majority of the staff are actually nice, apart from someone who claimed to be the manager. He complained about his own staff to me when someone had been off ill and dismissed any responsibility for fixing the poor service we received, asking for sympathy himself instead.The main issue is that when staff are off, nobody takes over their work. Nobody tells you they are off. So if the person responsible for your sale is off, nothing gets done. It takes lots of chasing to get a call back, so you are left with no progress being made for long periods of time.There were some issues with our sale because of difficulties that the buyer had with the mortgage provider. The buyer used a mortgage broker with Bairstow Eves, so I thought this would have been easy to fix, but it didn't help smooth the process at all, and each phone call ended up being a long chain of relayed messages with little to gain, and things only progressed once I asked the estate agent for the contact details of the mortgage broker, spoke to the mortgage broker, then found the details of the valuer from the mortgage lender and spoke to him directly. This feels like the sort of thing I was paying Bairstow Eves £3600 to do for me.This wasn't an isolated incident, and the same issue was repeated with dealing with issues with the EWS1 form, where after waiting for weeks with no movement I suggested calling the company who was responsible for the certificate, upon which the issue was resolved promptly. Again, this felt like the work I was paying someone else to do for me.Overall, I put in far too much work to justify a £3600 fee. Coupled with the rude emails I received from Countrywide chasing an AML fee that hadn't been paid because initially they had failed to invoice my solicitors, so my solicitors only knew the commission due through me, I would run like hell away from any Countrywide Estage Agents if I ever needed to sell a property again.(Mostly) lovely people, useless organisation.

Matthew · 2 May 2023

★★★★★ 5/5

Trustpilot

Exemplary team at Bairstoweves

The team at Bairstoweves in Billericay were absolutely brilliant , professional, thorough, followed through on delays involving solicitors, surveyors and all areas of our buying and selling , and kept us informed weekly !Both our buyers and ourselves had issues with the speed ( tardiness ) of our respective legal and financial people but Bairstoweves stepped in quickly and timely to bring our sale to a conclusion . I cannot praise or recommend them enough! We will certainly be using them in the Future . Thankyou Billericay Team you were exemplary.

Lesley · 25 April 2023

★★★★★ 5/5

Trustpilot

Just sold my flat with Scott Lewis at…

Just sold my flat with Scott Lewis at the Stratford Office. He kept me updated regularly by email and made sure the property was secure when empty and awaiting the sale to go through. Whole process start to finish took about 4 months which is pretty quick for that part of London.

Pauline · 13 April 2026

★★★★★ 5/5

Trustpilot

Finally a positive rental experience.

My son is 22 years old and was excited to rent his own property. That experience became a nightmare very quickly. However thankfully we met Joe Sharman at Bairstow Eaves Coventry City office. My son has looked at over 20 properties through different agents, filled in numerous amounts of paperwork, and 90% of the time has never had any response. Joe has gone over and above finally making our rental quest a positive experience. Joe was professional helpful, friendly and made the process of my son finely getting his rental property a success. We would like to thank Joe for all of his help and guidance. Would 100 per cent recommend.

Colette · 18 April 2023

★★★★★ 1/5

Trustpilot

I sold a house, overcharged for fees, headache

L I sold a house and they over estimated the fees and tried to charge me 8 grand. They are dirty don’t touch them. They have very good lawyers as well that will play the game. Avoid this headache.

Paul · 15 July 2026

★★★★★ 5/5

Google

Ben was exceptionally helpful. It was a quick and smooth process. He really went the extra mile to help us. Always kept in touch with us while driving the process forward. Would highly recommend!

Brandon · 19 March 2024

★★★★★ 1/5

Trustpilot

One star because no stars is not an…

One star because no stars is not an option. If you want to let a property and then chase your own money for the next year, Bairstoweves is the place to go. You will not be told when your supposed to cash in your rent or what the process is when your tenants don’t pay, you will just be left guessing. All of that for a steap management fee. @Bairstoweves, Breach of contract is the term I guess.

Lavinia · 8 May 2023

★★★★★ 5/5

Trustpilot

Rosie Foster at Bairstoweves of Lincoln…

Rosie Foster at Bairstoweves of Lincoln was very helpful and understanding when showing me properties. As I don't have a car she finds houses for me to view where there is a good bus route.When I am not sure about a property/house Rosie explains/assures me to have a look at it which I am grateful for seeing a property is better than just writing it off in my mind.Rosie always returns my calls when I need to talk to her and is extremely helpful, polite, kind and understanding.Fabian and other staff when I ring are also always polite, helpful and understanding.Kind RegardsMary Anne Aitken

Mary · 4 February 2023

★★★★★ 5/5

Trustpilot

Excellent service at Bairstow Eves Sanderstead

We purchased a building through Robin and the team at the Sanderstead branch of Bairstow Eves. It was a long, drawn-out legal process lasting several months. Robin kept in touch with us, let us keep seeing the building so we could work out how we would update it, and whether the building was empty, and check that the pipes hadn't burst as the tight sellers had turned off the heating. He even showed us a similar building that was finished to help us visualise how the house could look when it's updated.Robin and the team exceeded our expectations - which is very rare! Bairstow HQ - give that team a pay rise!

Honeysuckle · 25 January 2023

★★★★★ 1/5

Trustpilot

Dreadful communication all round

The level of communication from this company, in particular the Coventry branch, is appalling. Four times since the 4th of February I've phoned up about the same problem they haven't fixed yet, and I've been told someone will be in touch, but they haven't called back. And most times when I call, no one answers.

Emlyn · 26 February 2026

★★★★★ 5/5

Trustpilot

Amazing customer support

Im very pleased and really grateful for all the support and attention provided by the Bairstoweves Leytonstone team.For the second time in 4 years, I have to say that this team are really something else. Thank you so much Mark Hughes, Mesba Uddin and Bairstoweves for all the attention, kindness and support.I really appreciate all of your work and dedication to make what I really needed to happen. God bless!!!

Luciano · 3 November 2023

★★★★★ 5/5

Google

Just wanted to say a massive thanks to SOPHIE TYLER and manager KELLY for their tip top service. From viewing the flat to communicating with the seller and their solicitors to help getting our first home over the dotted line swiftly. HIGHLY RECOMMEND the team at Chafford hundred Bairstow Eves. MUCH BETTER service than other estate agents i have communicated with during our journey.

Fb · 10 December 2024

★★★★★ 5/5

Google

Bairstow Eves, Chafford Hundred, made mine and my husband’s rental search so easy and smooth. Brandon was professional, helpful and personable and made the whole process accessible as well as straightforward. I would highly recommend Bairstow Eves for high standard, excellent customer service.

Amy · 18 June 2023

★★★★★ 5/5

Trustpilot

A great experience made possible by Shanna Seaton.

Shanna Seaton made our experience looking for the perfect family home hassle free. Shanna went above and beyond to show us the property after hours at a time that was convenient for us. Shanna kept us informed of the process at all times and insured that everything fell into place timeously. We received the keys for our property a few days ago and could not be happier. Thank you Shanna for your great service! Regards Andre Myburgh

André · 14 April 2023

★★★★★ 5/5

Trustpilot

I want to give a glowing review for…

I want to give a glowing review for Chrissie Thompson …. My brother had a house fire and I was trying to sort him a rented accommodation out for Christmas…. It has been a long and stressful 3 weeks until I spoke to Chrissie …. In 3 weeks she is the only letting agent to call me back and was so helpful and supportive in trying to deal with the insurance company the claims department the rapid relocate people …. So as you can guess there was a lot of phone calls back and forward …. Chrissie was so patient with me and guided me through so emphatically….. So thank you Chrissie you are a massive asset to your company…. Have a great Christmas and the best for the new year

Clair · 20 December 2022

★★★★★ 5/5

Google

Really helpful at Bairstow Eves Chafford Hundred. I brought my first property with them and forgot to take the water and electricity readings on the day I moved in. They were helpful enough to contact the seller to check the readings that the seller took when she left. It’s the small things that make this branch special. Special thanks to Scott for sorting that out for me.

Crystal · 19 June 2018

★★★★★ 5/5

Google

I would like to take this opportunity to thank Tony for his amazing support and professionalism along the way this very long and stresful process of buying a property. Always attentive to details and quick in finding answers to all my queries. I would recommend their service, they always add an extra effort to make things easier and comfortable. Many thanks again!

Maria · 18 June 2020

★★★★★ 5/5

Trustpilot

We have recently sold our flat with…

We have recently sold our flat with Bairstow Eves East Ham and can say they were brilliant throughout. Alan and Maria were fantastic in answering all our questions and had the property on the market very promptly and sold the property within a week!Due to external factors it was quite a difficult lengthy, sale but the team at Bairstow Eves could not have been better or more supportive. David, in particular, hugely helped us and went above and beyond to help with these difficulties towards the end. We feel lucky we found such a great estate agents and team to sell our home.

Elle · 8 November 2022

★★★★★ 5/5

Google

Zak was really helpful and supportive throughout the process of renting our home. Much appreciated!

Hoda · 25 November 2024

★★★★★ 5/5

Google

Thank you soo much Nick and team, I was able to rent an amazing property based on Nick's insight. Now that I've settled I do believe the place is the best suited to me and probably the best deal around! I could not be more grateful for how approachable, informative, helpful and patient everyone was at this agency - 5 stars!

Anthony · 18 June 2020

★★★★★ 5/5

Trustpilot

Excellent experience with the South…

Excellent experience with the South Woodford branch. Itayi, Hayley and Alicia were super helpful and responsive to all our communications and kept us guided and informed throughout the entire letting process from the very start to the finish. We just moved in to our new home and Itayi was there to meet and greet us and explained everything clearly. The whole experience was fantastic and Itayi and team are a real credit to Bairstow eves. This is first time we’ve used this agent having having dealt with other letting agent/companies in the past. Bairstow eves have raised the bar high in this industry - we can only highly recommend them to others.

Zubair · 29 August 2022

★★★★★ 5/5

Google

I have been dealing with Conor. We have recently arrived in the UK from South Africa. Conor was very professional He kept me updated with everything during the whole process. Went the extra mile for us So happy you have dealt will him. Thank you Conor, your company have an excellent staff member on their team.

Glynnis · 18 June 2021

★★★★★ 1/5

Trustpilot

Had the following experience with…

Had the following experience with Bairstow Eves Rainham branch- Great staff (Demi was superb) and process seamless, she was the shining star.However, the gaping hole is that they made it as if i had to use their chosen Conveyancer, making it seem mandatory and saying it was a seller requirement, which wasn't the case, its just a sales tactic. I decided to follow their recommendation and was to be charged 2200, only to be charged 3,300 GBP later, for the purchase. I could have used another Conveyancer and paid 1600 for even a better experience.The legal firm they recommend is Countrywide Solicitors - I BEG YOU, PLEASE FOR GODS SAKE DO NOT USE THEM, THEY ARE CRAP AND SLOW.Buying a house is fine from them, but do not take any of their recommendations from them for legal work, it was a fricking sham and robbery.

Jewel · 23 August 2022

★★★★★ 1/5

Trustpilot

South woodford letting team

Called regarding a property to rent from them at 9.37 And was arranged for 13:45.Called them back at 10:37 asked for viewing confirmation and the address as i was traveling from far. Gentlemen responded that confirmation will be send to me shortly and he confirmed the viewing once again with me. I had nearly 2h traveling time so i left and got to the area ( had no internet underground). There was not confirmation email yet, called the office about 10 times and no one picked up. Since i was there i followed right move address got to the road and saw another person waiting to view.I explained to the agent there and got refused to see the property as there was no booking. After waiting for 35 min in there by the property since the other agent was trying to get in touch to the person who booked it i left. about 30 min after i got a phone call from the person who booked the viewing saying oh the tenant didn’t want to do more viewing. I replied at least I should’ve received any email or call to say oh Its been canceled. He replied when u don’t have confirmation email why did u come? Yes after 2 times confirmation of the viewing on the phone i should’ve thought they would played me and waste my time.This agency? NEVER again.

Sanaz · 16 August 2022