Trusted Agent profile · Chafford Hundred
★★★★★
875 reviews across 2 platforms
Unit 2, Lakeside Business Village, Fleming Road, Chafford Hundred, RM16 6EW
Bairstow Eves Lettings's office in Chafford Hundred, at Unit 2, is rated 3.4 out of 5 across 875 reviews on two platforms, including 278 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Bairstow Eves Lettings won in 2026.
The Trusted Agent 2026 results for Bairstow Eves Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chafford Hundred office, from every platform, shown as written. First names only.
5/5
TrustpilotStaff at Basildon office did an excellent service
Staff at Basildon office did an excellent job for me. I could move to the new house within a week. Team were so involved in the process until the end. I would like to thank the team specially for Amy for their excellent service. Hope you will continue the good work.Asoka
5/5
TrustpilotWell done Bearstow Eves Sittingbourne
Well done Bearstow Eves Sittingbourne. Great service in selling my 2 houses. Kelly, Paige and David were great. Thank you
5/5
TrustpilotMellissa is the friendly staff
Mellissa is the friendly staff and quick response for any enquiry. It is a great experience for rental a new home.
5/5
TrustpilotAmazing experience
Amazing experience with the Cannock team! Just bought a house and they couldn’t have been more helpful. They were very friendly and supportive the whole way through from acceptance to completion. Kerry, Brandon and Jas are top tier! Thank you so much from all of us including our pup! 😊
5/5
TrustpilotVery professional
Very professional in the field of lettings and an excellent customer care from day one to when we got our keys. Very supportive and sent us a video viewing which enabled us to make a decision on the property and its just perfect.
5/5
TrustpilotDoug Treleven at Bairstoweves at East…
Doug Treleven at Bairstoweves at East Croydon has excellent customer care skills, very professional and exceptionally helpful. I have dealt with him on many occasions and he has always provided the best service ever.He is truly an asset to the company and deserves a 5* rating. A big thank you!!!
5/5
TrustpilotA massive thank you to Laura
A massive thank you to Laura, so helpful and goes above and beyond to get things done would recommend to any body
1/5
TrustpilotThe worst letting experience ever
The worst letting experience ever. Despite paying all rental fees from 11.12.19 and signing the contract I still do not have access to the property! Is it just me, or is it breaching the contract? Letting agent is completely uninterested. Utter lack of professionalism throughout the whole application process up till now, when I literally have to rely on my friends letting me sleep on a couch, despite technically having a house rented.
5/5
TrustpilotSittingbourne Branch Tony Gilbert, Tracy Scott
My properties are on rent with Bairstoweves Sittingbourne branch. Tony and Tracy are my first point of contact for the past 4 years. They provide excellent service. They are easily contactable and a pleasure to speak with. Both of them have gone an extra mile in finding tenants for my properties even within a short time. The politeness and understanding of customer relationship is their best quality.Dr Neelam Sood
5/5
TrustpilotI would highly recommend Bairstow …
I would highly recommend Bairstow services, specifically Adam and Elaine from the Wanstead branch, they were superb. Since my first contact with them, I felt that I was being listened , they understood my needs and tried to help. In my opinion there are many state agencies out there, but not many really care and have a good customer service as I experienced with Bairstow. Thank you guys!
1/5
TrustpilotI am really disappointed
I am really disappointed. All started well at the begging of the contract but when their is a problem they take so much time to fixe it. Our wash machine went down. We waited 4 month before the agency sent us a technician to replace it. Moreover at the end of the contract we wait 3 month before to have our deposit back. Bad experience. I don’t recommend it.
4/5
TrustpilotMy review is based on buying from Bairstoweves not selling/renting
I didnt use these to sell or rent, rather buy from. Their mansfield woodhouse branch, Verity were very helpful in helping me chase the seller for updates.
5/5
TrustpilotIt was out first viewing ever and…
It was out first viewing ever and honestly was made to feel so comfortable and there was no pressure at all, unfortunately the property wasn't for us but Paige Burgess from the Beeston Branch couldn't have been more helpful and honestly made the experience pleasant for us, cant thank her enough!
5/5
TrustpilotBairstow Eves Collier Row…
I used Bairstow Eves in Collier Row to sell my property.I found them to be very professional and very on the ball.They returned my calls promptly if they were busy with another customer.They notified me of new properties they had on the market and kept me up to date with everything that was going on.They sold my property in a week.Well done n thank uThe crabbs
1/5
TrustpilotDO NOT UTILISE THIS COMPANY
Extremely Poor customer service, would not recommend to anyone. Their deposit scheme is an absolute joke for landlords - tenants moved out of my house 4 months ago with clear evidence on checkout report of damages / repairs / removals but Bairstow Eves have not refunded me deposit deductions for what I have had to pay out. Constantly had to chase to try and resolve - inconsistent communication.
5/5
GoogleAll i can say is Lou Lou & Lydia are the best and i will 1000% vouch for them, if you need a home speak to those guys.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNottingham branch on maid Marion…
Nottingham branch on maid Marion way-Terrible, had to be chased up at every step of the way, literally took 3/ phone calls for every single step fo the process. Always being put to different people or team with no information passed over, couldn't answer even the most basic questions , actively got information wrong, just couldn't care less about the customer experience-use at your own peril!
4/5
TrustpilotExcellent service
Vary helpful service from start to finish Jodie was extremely pleasant to deal with and vary professional. I would highly recommend Bairstow Eve.
1/5
TrustpilotTerrible Company and Worst Service..I…
Terrible Company and Worst Service..I have vacated from the house and they haven't returned my advance amount. I been chasing for almost One and half month.They are not giving the timeline and response is very worst. I recommend don't take any rented properties from this agent.
1/5
TrustpilotTreat customers like dirts!!
DON'T USE THIS AGENT!! They will ruin your life!!!! I've rented a house via this estate agent, the entire time I have to deal with their endless unreasonable requests and horrible manner!!! All staff act like they are King!! Treat customers like dirts!!Shame there is no negative to give!! The worst service and worst estate agent I have ever experienced!! How do this company still have business!!
1/5
TrustpilotOne of the worst companies to deal…
One of the worst companies to deal with. They try to pocket your hard earned money in every possible way. They hire agents who provide false check out reports which in turn landlords use as excuse to deduct from deposit. Especially their Croydon branch has unscrupulous staff who are rude to talk to and completely unprofessional.
5/5
TrustpilotI sold my leasehold with Bairstow eves…
I sold my leasehold with Bairstow eves Sittingbourne. The service I received was outstanding. Kelly and Amelia who delt with my sale were very professional courteous and polite. I would recommend that you let Bairstow eves sell your property.
5/5
TrustpilotPolite and to the point
Polite and to the point, Alicia comes up with suggestions and options and continues to follow up patiently. We are new in London and were looking for a semi-detached house for rent. Got some useful tips from Alicia and can recommend her to anyone who is looking for a property on rent.
1/5
TrustpilotHow do you give zero star
How do you give zero star? Trying to get my deposit back, Olga, Elizabeth and the rest of the team have been tossing me around. I moved out 2 months ago, my former landlord checked the apartment and was happy for most of my deposit to be refunded but these guys are telling me my deposit refund is now "uploaded for a review" Stay away from them, they are rogues!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves Lettings, Chafford Hundred won Gold; Bairstow Eves Lettings, London won Gold.
