5/5
GoogleExcellent service from viewing to final tenancy agreement.
Trusted Agent profile · Chafford Hundred
Bairstow Eves Lettings Chafford Hundred reviews
★★★★★
875 reviews across 2 platforms
Unit 2, Lakeside Business Village, Fleming Road, Chafford Hundred, RM16 6EW
Bairstow Eves Lettings's office in Chafford Hundred, at Unit 2, is rated 3.4 out of 5 across 875 reviews on two platforms, including 278 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Bairstow Eves Lettings won in 2026.
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Awards
The Trusted Agent 2026 results for Bairstow Eves Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chafford Hundred office, from every platform, shown as written. First names only.
Google1/5
TrustpilotTurned out to be rude after all! Do not fall for the initial fakeness.. Don't be fooled by them!
Turned out to be rude, offensive and even called me a liar! They are as bad as the other uneducated letting agents out there! My parents have used them previously and the Croydon branch seems better than the other shark letting agents out there!I turned up for a second viewing at 1825 as their prospective client and demanded that I do! I even called their main number at 1840 to let the agent know no one had turned up! I then left my property at 1900.I get a call only this morning from the letting agent for him to be rude and claim I had never been there! And that why would an old African woman lie that is of 57 years old! I said she did not turn up! He called me a liar again! I said have you checked your answering machine message to which he says no, but he believes an older woman over me! I have the screenshot of exactly where I was! And it clearly shows I was there for a period of 30 minutes! Do not deal with them ever! Well definitely not with Ffion!Will be writing to the relevant letting bodies as well as watchdog to complain about the aggressive and rude behaviour by them!
1/5
TrustpilotLandlords, be careful
Landlords, beware of the accounts department from Romford branch. They just take the rental payments and never pay the full amount to the landlords.Simply they will make up something in their portal but never explain anything.Never experienced this kind of issues with any other management company.Very unprofessional and below standard service.
1/5
TrustpilotAbsolutely disgusted with the pushiness
Absolutely disgusted with the pushy customer service skills at the Sutton Coldfield branch of Bairstow Eves. Rang up several times to view a property, left a message and ended up ringing back again. Finally got to speak to someone and was quickly transferred to a mortgage advisor. I repeated severalctimes that I wanted a viewing yet was told Icould only view if I had a discussion with their mortgage advisor. I told them I already had a mortgage in principle yet was told they were trying to get me the best deal. I repeated I only wanted to view, not make an offer or give my details. I won’t ever yse Bairstow Eves and would rather miss out on a property than be forced to give my details. Much better to use an online estate agent like Purple Bricks and avoid the pushiness.
1/5
TrustpilotUnprofessional,Disrespectful ,Arrogant
Unprofessional,Disrespectful ,Arrogant Yesterday we had a view with the Croydon branch and we should meet at the property with the agent.We 've been punctual and we have waited the arrival of the agent for 30 minutes.In the meanwhile we have called several time the agency and tried to contact the agent, but nobody answered.Although the agent didn't call us to know where we were, if we were lost or whatever, just he didn't care about us.This is truly UNPROFESSIONAL!!!Then we went to the agency to talk with a manager and try to sort out the situation,and we discovered that the place was fully packed of agents of whom nobody picked up the phone when we called.We managed to talk with a lady ,but she was really rude and arrogant and she tried to make us guilty.She tried to rescheduled the view of the flat ,but underlining that it 'd be possible only if the negotiator had some spare time for us.Anyway none call us back to see the property.That morning me and my partner woke up early and went appositely to Croydon and travelled an hour just to see the flat . Utterly disgusting behaviour.
1/5
TrustpilotLandlords avoid this company at all…
Landlords avoid this company at all costs, 0 Professionalism, 0 accountability, no property inspections over a year, rent arrears despite being told the tenant was in a guaranteed rent scheme, I deeply regret having any involvement with them, I can only equate it to being trapped in a series of the Apprentice.
1/5
TrustpilotHorrible experience
Horrible experience! Several problems since the beginning. They didn't let us into the new property the day agreed knowing perfectly that we were leaving our current flat that day and we had a baby. Then after 5 days we could eventually go in there but the house was disgustingly dirty (we made a phone call the previous day to ensure about the cleanness of it and they confirmed it was when actually in wasn't). All what they were able to say was "the landlord is responsible, nothing we can do". So I don't understand which is the job of an estate agent and how they justify the fee they askThey paid me off £200 out of the £500 fee (what a miserable treatment) Then most of the jobs we agreed weren't been done at our entrance and any time we are reporting an issue to be resolved, it is a nightmare to get that done, months and months of nothing (no radiator in the bedroom for 5 months, of course winter time). No humanity or professionalism at all
1/5
TrustpilotDo not sell with Bairstow Eves, for you and your potential buyers sake.
No one answers the phone.E-mails not replied to.The online system does not work.I thought I had viewings booked, but I did not get any confirmation E-mails after using the system. After several days of trying to get through via the phone and E-mail, I finally get a callback to be informed that my viewings had not been booked... I said forget it then as I was unavailable any other time the weekend. I then receive e-mails confirming viewings for the properties at different times! Awful experience. If that was me selling my house, I'd be even more furious. This was the Acocks Green branch.
1/5
TrustpilotGood luck getting deposit back!
I recently ended a 4 year stay in a furnished flat. Upon leaving I requested my £800 security deposit back at which point they managed to come up with a list of repairs etc that totalled 95% of my deposit. This was despite a full clean including carpet and oven etc taking place prior to leaving. I dread to think how much they would have charged if I'd left it in a mess. Would avoid using this company again completely as they obvious always intended to keep full deposit regardless of final condition. Currently seeking legal advice to get my money back.
2/5
TrustpilotFailed property purchase
I tried to purchase a property through Bairstow and Eves in Grays, was promised a quick 2 months sale after the offer was accepted, after close to 3 months I received a call from my solicitor that the sellers have decided to keep the property. No one from Bairstow Eves thought it would be important to also inform me, and a week later I now see that the same property is back on the market advertised by the same agency.They have failed to inform me while the property was originally advertised that even though it was a freehold house, there was a management company involved with maintaining the square. When asked about it, I was told that they were not aware of it, besides I should not worry about it because it will be a small amount anyways. As expected, the management company slowed down the sale and refused to release any information until the sellers paid all the money they owed to them. I'll give them 2 stars instead of one since this was not entirely the agent' fault as the sellers have been extremely difficult to deal with, however there is no excuse for not keeping me updated about why the sale fell through and why the property is back on the market all of a sudden.
1/5
TrustpilotRubbish!
Rubbish!Booked a valuation via their online portal and had confirmation back it was in the diary. Shortly after got a phone call asking to reshuffle half an hour later. I agreed I could do it provided they were out within the hour (I had another appointment).I was promised a call back......sure enough no call back, no one turned up at the suggested times, no one rang to confirm, apologise, reorganise. If they can't even do something as simple as book a valuation or turn up for an appointment or bother to pick up the phone or drop an email, what hope is there for them to sell your home.Why are estate agents so appalling at basic communication and treat the people who generate their commision with such contempt.
1/5
TrustpilotSittingbourne - Rude, condescending, and patronising.
Sittingbourne - BranchRude, condescending, and patronising.I had the unfortunate experience of chatting to a very rude, condescending, and patronising person about viewing a property 53 Bluebell Dr Sittingbourne. Having spoken to several agents this one was terrible. Very intrusive questions ask. Non of the other estate agents asked these questions. Was it my accent? If I had a British accent would she ask those intrusive questions!!!
1/5
TrustpilotThey must forget that tenants pay they're wages!!
Terrible company, moved into a property in Lincoln that is disgusting (had coffee stains and splashes all over the doors and walls) plus many more disgusting marks like fingerprints. Jayne at the Lincoln branch is a joke, not sure if she was off on the day that "customer service" training took place but she obviously has no idea how to speak to people who are essentially her customers. They have been rude stating that the grass is too long (if you could have seen the jungle it was when we moved in you'd be laughing too!) they also complained about us redecorating (to a higher standard) even though they had already stated that this was fine to do.I could go on and on but we all have lives (except for those employees at Bairstow &a Eves obviously) but I would avoid this company like the plague.
5/5
GoogleAndreea and Matt did a great job in assisting me purchase my first home! Thanks to you both for all your help.
Agent replied · 17 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI’ve only had limited experience with…
I’ve only had limited experience with estate agents but I can’t believe you’ll find many worse than this shower of incompetent lying fraudsters.I’m not going to bore you with the intricacies of my experience with them, just to say - they don’t act as instructed, they lie to cover their tracks and then, after being sacked, they attempt to steal your money.I sincerely hope this company go out of business. Avoid like the plague.
1/5
TrustpilotTerrible agent bairstow eves ( medway parade , perivale )
About Bairstoweves, Perivale, Medway parade location :I put offer on the house, was accepted. They pressurize me to use their financial service, which I accepted. I met Mr. A Kakkar, their financial advisor, on 2 different occasions. It was useless. I couldn’t any competence in him. I decided to take another mortgage broker. After that Mr. Kasru Ali, agent was dealing with the case, tried continuously to cancel the deal. He was terrible. He was always treating there is higher offer than yours available. He was telling you should be lucky to get the House. Anyway after I paid for my mortgage, solicitor, valuation and survey. Based on survey report I asked for £5k reduction. On this stage they cancelled the deal and find another “offer”. They caused to loose the house, pay around £2000, and affect my credit score and waste of 3 months time. Never deal with them. They are false and dangerous. Before dealing with this estate agent read the independent reviews in various homepages.
1/5
TrustpilotFraud company I will raise my voice at every forum i…
I will raise my voice at every forum i already complain to multiple platform i am giving it to media as well i ll keep chasing them this is a fraud company took my holdi g deposit and not giving me back even not picki g my fone now they are cheaters and bunch of liars
2/5
TrustpilotUnorganised branch in walsall
I used yhem to rent a property and it was a nightmare now I have left the property and trying to get back my deposit for over a month now. I heard nothing from them. I tried to contact them they said they will get back to me nothing!! I contacted them today and asked for the manager I was told the manager is on the phone and if they can help. I explained my situation, he then told me there's nothing the manager can do about it and gave me the number of the deposit team that I should contact and sort it then slammed the phone down. Surely if I went through the estate agent to rent the property paid my deposit shouldn't they sort all that out when you leave the property. They sending me elsewhere to sort it out myself.My contract ended on the 18th of August I then gave my notice to leave ending of June all of a sudden they contacting me a few times on when will I be leaving the property. I then gave back the keys to the property on the 5th of July. Well before the contract ended even though I had to move out the property well before July because of the mould and damp which caused my one year old to have asthma. I am just disappointed with my overall experience and it's only fair I get my deposit back.
1/5
TrustpilotWorst Agency (not even 1 star)
I had rented a property through Bairstow Eves, Leytonstone. They showed us the property with lots of issues, when contacted for repairs after moving in they refused to repair by saying Landlord has no money.At the time of Inventory check nobody showed up. They even gave us the wrong keys. So we had to wait one week to move in without properly checking the things in it. We moved in with our 2 month old baby. Because of broken windows (hall, kitchen, bedroom) baby got fever, cold and cough. Property has broken cupboards, broken windows, broken furniture, broken bathtub, No cold water with extremely hot water for shower. We sent them an email about issues and they took 2-3 weeks to respond and to acknowledge. So we have to vacate the property after 2 months with their response 'Issues too extensive to repair'. When we asked for deposit after vacating the property, initially they said the issues were caused by us by blaming us and not given deposit for 3 months. After sending repetitive mails and raising the dispute with myDeposits.co.uk they agreed to refund. We have lost our deposit with no fault from our side.
3/5
TrustpilotDisingenous - the truth is a stranger to this lot
In 2014 I was looking for a property for a friend who is abroad a lot - saw two flats marketed by Bairstow Eves in B46. Staff were effusive. Turned up on time. Pleasant and charming. But they were unable to be straightforward, assuring me that the (frankly grotty) flats were in great demand and they had received offers near the asking price. It turned out that they did not have formal instructions to market one and the other was a health hazard. And when my neighbour bought his flat through them it turned out that they had got, shall we say, muddled about what he was buying.....for him to tell the story....
1/5
TrustpilotAgent's lies landed me with a hefty bill
I kindly allowed Bairstow Eves to show prospective new tenants around my flat before I left the property. During a showing, the agent said "All of our properties are deep-cleaned before a new tenant moves in, it's part of our service". As the flat was going to be cleaned anyway, I only performed a perfunctory clean. Now my landlord has landed me with a bill of £240 for the cleaning. If their agent had not lied about this cleaning, I wouldn't be in the situation I'm in now: I would havbe cleaned the flat thoroughly. Beware what the lies of Bairstow Eves can create. (Nottingham Office)
1/5
TrustpilotI sold my house with Bairstoweves ,,it…
I sold my house with Bairstoweves ,,it was sold for a very low price for a quick sale I needed ,they told me if I use their recommended solicitors thw commission I have to pay would be less. They work with Cavendish legal group...they are the most useless law company ever..you can never reach tger either by phone ...the whole experience was awful.
5/5
TrustpilotSutton in Ashfield branch
Sutton in Ashfield branch ,Michelle was absolutely outstanding ! She managed to sell the property even before it went on the internet !
4/5
TrustpilotSelling our house
Penelope was a great help going above and beyond as we sold our house 🏠 during difficult times during Covid thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bairstow Eves Lettings Chafford Hundred
Has Bairstow Eves Lettings won any awards?
Yes. In The Trusted Agent 2026 awards: Bairstow Eves Lettings, Chafford Hundred won Gold; Bairstow Eves Lettings, London won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chafford Hundred.
