Bairstow Eves Lettings Chafford Hundred reviews

★★★★★ 1/5

Trustpilot

Bad Customer Service: Bairstow Eves Romford

I purchased property through Bairstow Eves Romford. The sale went through pretty quick thanks to having good solicitors.However, I found the agent and her manager at the Romford branch extremely arrogant, bossy and inconsiderate as they were pushing to bring forward the completion date by 4-6 weeks when I found out later that the owners were pretty flexible and relaxed about a completion date.It was later realised by myself and the owners that it had something to do with the branch getting their commission in time for their accounts by the end of their financial year.The branch held a copy of my house keys which they said they would handover once I go into their office to sign a form. This was unknown to me until I chased this up on completion. Prior to completion I was not told of any T&Cs. At the time it was an extremely stressful experience as my mum was admitted into hospital. In the end, the agent had to run everything by her manager which was time consuming and inconvenient. What happened to agents being proactive and making effective decisions for themselves?A week later after completion, they finally posted the key through after I informed the branch that I cant come to their office to pick up the key and sign their form as I was at the hospital.Finally, I have asked Bairstow Eves Romford to remove their SOLD board from my property on at least 4 occasions - twice via email, once over the phone and I went into the office and specifically asked their colleague I want it removed before Christmas. It is now the 19th December 2018 and it still has not been removed. I am extremely unhappy with the staff at this branch as now that they have their money, they dont seem to care what service they provide. I used an online agent to sell my property and their customer service was brilliant. I now know why high street estate agents are slowly 'dying' as they cant compete with online agents.

Ms · 19 December 2018

★★★★★ 5/5

Trustpilot

There absolutely amazing in the…

There absolutely amazing in the Woodford green branch Georgia and Carl from the lettings team are wonderful they went above and beyond to help me through one of the most stressful situations of my life i actually couldn’t thank them enough for all the work they put in to get me a new home. I feel so valued as a customer I would most definitely recommend them there customer service skills are excellent there communication is excellent never had to wait too long for a call back they made this whole thing so much easier for me I absolutely love them there.

Sel · 4 December 2018

★★★★★ 1/5

Trustpilot

TOO BUSY TO ANSWER OR REPLY

Romford branch - polite on the phone, but useless, although considering they rarely answer the phone and don't return messages, they could be deemed rude. I wanted to change a property viewing appointment time, but was told the sales team were in a meeting, and that it would be finished in 10 minutes (when they answered the phone that is). Phoned half hour later, they were still in a meeting. Phoned every ten minutes for an hour from therein, left two messages and got no answer or reply. They finally answered when I got to the property, but by then the viewings had finished. Just phoned them twice today (two days later) over the course of an hour, but still no answer. Hopeless.

Ricky · 3 December 2018

★★★★★ 5/5

Google

I rented an house with them and was a really good experience. The stuff is always approachable and friendly. They helped my fiancee and myself a lot during the whole process!! I would strongly suggest to go there to find good service, amazing people and good properties!!

Diego · 19 June 2019

★★★★★ 1/5

Trustpilot

My opinion in question is based on the…

My opinion in question is based on the branch in Walsall that belongs to Bairstow Eves and they are operated by Countrywide. One of the worst letting agencies I have ever worked with. The badest experince I have ever had.If you are letting from them be aware of maintanance issues that will not be fixed, increase in rent every year - even with out notice, agree with them on one thing but after they will do what they like. My opinion is go find another agency if you are planning to let a property, this one will only be a problem eventually.

Dan · 18 November 2018

★★★★★ 1/5

Trustpilot

After being passed through four people…dodgy AND illegal

After being passed through four people the manager refused to arrange a viewing without all my registration. I went to the property under my own steam to find it had been sold - by Barstow - dodgy and I believe illegal. Through friends I managed to contact the sellers a week later. The property had been sold months before! - they are working down their reputation as the worst agencies in the UK, they must have to do special training to be this bad

SabG · 24 October 2018

★★★★★ 1/5

Trustpilot

even though my experience with them was…

even though my experience with them was several years ago, it is so refreshing to see that they have improved NOT. This companmy lied, decieved me and left me in a very vunerable position with no way to even try to get a complaint in allowing them to get away with everything. It is an absolute miracle that they are still trading. I owned a large rabling victorian townhouse worth back then 280,000 (in the recession) BE wanted to revalue the property and told me that it was only worth 105,000 and no one would buy it. turns out that they were trying to sell to a property developer at a low price to make themlselves a profit. I told them I would be terminating our allience and go elsewhere and very quickly got another buyer who oiffered 250,000 and we accepted. contracts signed and prepared to move on the date stipulated. When we went to sign for our new house it transpired that they literally never told us that the people at our "sold property" never signed their side and had pulled out. so we lost new house. When trying to complain we were told literally "we will bung you a 100 quid and call it quits" . then tried to collect fees when we went elsewhere (who sold our house at 250,000) with no trouble. . These con artists should be stopped and quickly.

Akasha · 17 October 2018

★★★★★ 1/5

Trustpilot

DECEITFUL LIARS

Our buyers sold their house through B/E and we’re told their buyers had mortgage in place , after 8 weeks of our agents and solicitors trying to substantiate this couples mortgage leaving messages and getting no reply, our purchase has lost their house and we are all left in limbo , they are the most deceitful agency who lie , they do nothing for their money .How can they get away with playing with peoples lives and emotions , our buyers are now on medication for stress .NEVER EVER DEAL WITH THEM UNLESS YOU WANT A NERVOUS BREAKDOWN

Pam · 8 October 2018

★★★★★ 1/5

Trustpilot

I think the employees of baristow eves…

I think the employees of baristow eves are beggar specially in east ham branch .they always ask to fill their pocket as they need to go on holiday every couple of months.very unprofessional, unreliable,useless staff.if you are selling your property please do not use them.i would recommend the director of the company to give special instruction to their staff not to use their personal mobile phone where they do all the dealing out side the office to fill their pockets.East ham branch is the worst branch to deal with.

Abdul · 13 September 2018

★★★★★ 1/5

Trustpilot

Do not bother

Do not bother. We used the Rainham branch to sell, they got us a buyer quite quick but then it went rapidly down hill. They were more worried about what the rest of the chain wanted than us. They offer different rates which we were never offered, oh and then they agree to a moving date you cannot do despite you telling them you cannot do it. I did question through the whole process who was paying them such was the service! I did make a complaint but like the rest of the company the complaints process is flawed.

Matt · 10 September 2018

★★★★★ 5/5

Google

Many thanks for the professionalism shown by Matt and Andrea. Nothing but positive things to report about securing my sale. Recommended.

Ian · 22 August 2023

★★★★★ 1/5

Trustpilot

Liars.....Complete waiste of time !!

Told them that I am only interested in buying a house. They tried showing me a flat first which I refused to see. Later they booked me for viewing a house and the flat without informing me that I will be viewing the flat...I viewed the house which I was not even booked in for with Tanice. She told me the price and said owner wants to sell the property as soon as possible & they know him personally so he will accept the offer. I made the offer and then the manager Nigel told me the price I have been told for the property is not right and there negotiator Tanice never gave me this price in the first place. They started ignoring my calls, stopped responding to emails.Later I had a meeting with them and they both denied that I was initially give the wrong price for the property.South Harrow branch is the worst to visit if you are looking to buy or sell your property. These people lie to their own customers.Complete waiste of time..

Karan · 2 August 2018

★★★★★ 1/5

Trustpilot

Worst service

Most incompetent service received from poor checks of tenants, to forgetting to do regular inspections of our property, to the tenants chamging our locks, late payment of rent, sub letting, misleading on claiming of damages from the deposit to now waiting over 5 months to no resolution. Please do not go in blind and believe what they are saying. They also have refused to meet with us or give us the name of someone more senior to discuss oir reoccuring concerns

Arona · 28 July 2018

★★★★★ 5/5

Google

The best experience I’ve had with an estate agents, very helpful and there service is amazing.

Rachel · 20 December 2023

★★★★★ 5/5

Trustpilot

An absolutely amazing service.

An absolutely amazing service.All the agents working in the agency has been professional, kind and friendly with us.An huge thank you goes to Izabela. She really cares about us not just in an a professional way but also and especially in an human sense.So kind and really carefull to all the aspects related to renting an house.She is been absolutely essential for us in finding and then moving in our house supporting us in a really stressful situation.I wish to everyone is looking for a new house to find someone like Izabela.

Chiara · 11 July 2018

★★★★★ 1/5

Trustpilot

Harrow

Harrow - before going on holiday, met with new branch manager for putting propery on the market....and said as my daughter lived there, I would co-ordinate all through her - I have had a previous bad experience with agency and even worse with online, so went for a name that was well known and part of larger network. I was offered a competative deal I was happy with, but this time I was more abut the professional service to seel the property - not cheap fees. My mistake. Photographer came (our fault a delay of week due to illness). the property wasnt advertised even without the pics, so assumed waiting for pictures. After two weeks - nothing. After three weeks property still not online or advertised. An open day had been planned following the initial meeting and booked with four people already on their books - it never took place. No communications.So four weeks after initial meeting, nothing. No viewings. No advertising. Finally a conversation with the manager - to be told about thier internal staff issues (no interested! and unprofessional), and the reason its not advertised? they forgot to tell me (as the new manager hadnt been aware apparently) that I had to PAY £149 upfront for the pictures. Not even the online agencies do this. Its always incorporated in final fees.I asked if no sale, would I get the money back? No. He then asked if I had signed the contract. I had not even received it. Then offered subsantial reduction in fees. But by now the total lack of professional service lead me to say - no thank you.

J · 14 June 2018

★★★★★ 1/5

Trustpilot

Zero stars from me!

Zero stars from me! If I could give them no star rating I would. I've been looking for properties and got a call today from Abdul - Plaistow branch saying he had a property he thought I'd be interested in. Instead of sending it through and letting me decide if I was interested he was pushy and wanted a viewing date before he sent it. I called back to say it was not of interest. I said it wasn't what I was looking for at all again he was really pushy and quite rude. On this, and past experiences, I would never use them. I've tried to get through to their complaints department and there's a recorded message saying they're not taking calls. Which says it all in my books...

Ayesha · 1 June 2018

★★★★★ 1/5

Trustpilot

If I could give a 0 star rating I…

If I could give a 0 star rating I would...My partner and I rent a flat from this sham of an agency. They were all about communication up until we handed over our last part of the deposit and agency fees. After this they were gone with the wind. We have been dealing with mould which they said they would fix before we moved in and a broken radiator in the bedroom to compliment the freezing wooden flooring in the mornings. We have spent most weeks trying to follow up with Countrywide regarding these matters and not a word or visit to address the issues. It makes us laugh how we pay so much in agency fees for what...?Sort it out and start addressing your customers respectfully and responsibly.

Vanessa · 22 May 2018

★★★★★ 5/5

Google

It was a really good experience with this agency and the people who work there! Thank four your support and helping 🙏🤗 …

Beatrice · 18 June 2023

★★★★★ 1/5

Trustpilot

Use a map. Keep britain tidy.

I would just like them (Hucknall branch) to stop littering our neighbourhood with their signs. They put them up and when they let the property they just get chucked at the side of the road. They put a sign up outside my neighbours house 2 weeks ago and it wasnt even to let. They got the wrong flipping street. They said they would move it but didnt and now its just laying there.Then they stick a flyer through my letterbox claiming they are successfully letting property in our area. NO. YOU ARE NOT. YOUR ABILITY TO READ STREET NAMES SUCKS AND YOU ARE LITTERING!

Archemeial · 17 March 2018

★★★★★ 1/5

Trustpilot

Don't use Lincoln or trust Shane Ballard their area director

Having just had s conversation with the area director for Lincoln called Shane Ballard....i am surprised this estate agent survivesThe Lincoln store don't keep appointments when you complain they appear uninterested and after insisting their regional manager or director call, I get a call from Shane who clearly is frustrated having to talk to a customerHe informs me that I complain via head office and that he would not look into my complaint as his staff are all competent. He is arrogant and clearly needs customer service skills training as does his teamI have requested customer complaints department to call me and go thru my complaint st length. Still no call.

Simon · 6 March 2018

★★★★★ 1/5

Trustpilot

Do not buy or sell with these…

Do not buy or sell with these arseholes. We put an offer in on a house through our mortgage advisor not theirs. I received a call direct from Bairstow Eves asking if our offer was right because if he went to the vendor with it they would “laugh in their face”. I gave them our absolute max that we would offer on that property and why (based on recent sales in the area) and they then questioned our affordability. I gave them our max offer again and told them to put that forward, he then tried to say other people had put in offers higher and one even put in the asking price. He then went on to say “would you like me to call you and tell you it’s declined” so presuming before our offer had been passed on that it would be declined. And to top it off...this was a conversation with the assistant manager. They are ignorant, rude and pushy and don’t seem to understand how offers work! Avoid entirely! Peterborough branch

April · 2 March 2018

★★★★★ 5/5

Google

I received excellent and professional services from Nick, Sally and Brandon, the Lettings team. The process was seamless and any queries and concerns were dealt with efficiently. Thank you Bairstow Eves Chafford Hundred!

Natalia · 18 June 2022

★★★★★ 1/5

Trustpilot

Bairstowe Eves , and how to be robbed .

The vendors accepted the offer of the full asking price , BE were contacted by ourselves consolidating the deal but then others were allowed to view the property ,after acceptance , and encouraged by BE in Mansfield , another later person offered 5k above the selling price , despite the acceptance of ours . Rip off artists , unprofessional ? BE , will not deal with them again .Even the vendors were ill after these proceedings .Sorry for them and us , but BE I wouldn't trust or use again . Stay clear.....greed .

Peter · 11 February 2018