Bairstow Eves Lettings Chafford Hundred reviews

★★★★★ 1/5

Trustpilot

If I could leave zero I would

If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!

William · 1 May 2023

★★★★★ 1/5

Trustpilot

We had a very disappointing experience with Walthamstow Bairstoweves

We had a very disappointing experience with Bairstow Eves in Walthamstow.

LUCY · 20 February 2026

★★★★★ 1/5

Trustpilot

Worst estate agent in London

Would avoid them like a plague. Withheld deposit unlawfully, failing to meet all legislative expectations on returning funds in an appropriate manner. Poor communicators on the whole, but even worse over the phone if you are able to get hold of them. They utilise the art of deception and deceit in check out reports, selective emails chains and delay tactics. Avoid at all costs!

Sbrighton · 4 May 2024

★★★★★ 5/5

Trustpilot

Croydon, George Street

My partner and I are now renting a lovely property mainly thanks to Doug, the chap who led the viewing. Communication was excellent and he helped us navigate every twist and turn.

Lisa · 5 April 2023

★★★★★ 5/5

Google

Very pleased with the services provided. I fully recommend. Thank you Conor Coll !

Marius · 18 June 2021

★★★★★ 5/5

Google

I have found the team at chafford hundred to be very helpful. They have kept me informed of the whole process. They have helped me with documents that needed filling out when I had questions. I completed on Friday and am now moving to my new house after selling my flat with them. I would like to thank the whole team for everything they have done.

Nick · 18 June 2020

★★★★★ 2/5

Trustpilot

I have used Bairstow Eves (Croydon…

Very poor service I have used Bairstow Eves (Croydon Branch) for a number of years to help provide a “fully managed” property service of my flat.During this time, I have had many different property managers assigned to me. The changes to the property managers were only communicated once I sought a resolution to a query or problem.The tenancy renewal process is also ineffective and poor given the lack of consistent communication and service. Emails are not responded to until several follow ups and escalations are made.

S · 31 March 2023

★★★★★ 5/5

Google

If you are looking to move in the Thurrock area, I strongly recommend calling Ben or Rebecca at Bairstow Eves! Brilliant service with clear cut communication throughout - helped me find the perfect property.

James · 19 March 2024

★★★★★ 5/5

Trustpilot

Bairstow Eves Sittingbourne

Selling my cottage STC was the easy bit! Getting the sale completed was unexpectedly difficult, as my buyers had unfortunately employed a truly useless solicitor. Thanks to Ed, Kelly and the team we got there in the end...

Lucy · 22 August 2022

★★★★★ 5/5

Google

I’d recommend the Lettings Team a million times over if I could. They’re friendly, knowledgeable, and always go above and beyond for their clients. Five stars just don’t seem enough!

Lauren · 3 June 2024

★★★★★ 5/5

Google

Thank you Brandon Scott and Sally at Bairstow Eves Sales and Letting Agents Chafford Hundred for your assistance in letting our property. Fantastic service, very professional and helpful. Seamless letting process from start to finish.

Fatima · 10 December 2022

★★★★★ 5/5

Trustpilot

Basildon Branch - Fantastic

(Basildon branch) Originally visited to enquire about another property, spoke with Tom who convinced me to meet with Andrew Harman, an absolutely fantastic mortgage advisor who actually got me my mortgage at a much better rate and a greater value. Ended up being able to view a property at a higher amount than I was originally looking for through their branch, went on to purchase and they were all very helpful and professional every step of the way.

Kristian · 15 May 2023

★★★★★ 1/5

Google

They have terrible attitude towards their clients! We've been renting with this agency for over a year and it has all been fine until we met a problem, won't go into too much detail, the problem wasn't resolved for over 2 months now! The management was making itself look better. Very disappointed in their service!

Snejana · 18 June 2022

★★★★★ 1/5

Trustpilot

Contract Should Be Illegal

I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.

Mr · 1 March 2023

★★★★★ 5/5

Google

Excellent, professional and very helpful service. Thanks to Connor and team for working everything out for us.

Lucy · 18 June 2020

★★★★★ 1/5

Trustpilot

Bairstow eves lettings Romford

Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.

PS · 18 February 2023

★★★★★ 5/5

Trustpilot

Great service and efficient timing

Great service and efficient timing - Sophie from Bairstoweves in Acocks Green was brilliant in both her service and management of our house buying process. The valuation was accurate and mortgage advice from Suki second to none. All round unbeatable Many thanks to the team!!🌟🌟🌟🌟🌟

AH · 13 May 2021

★★★★★ 5/5

Trustpilot

Stratford office - excellent service

Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.

Robert · 20 June 2022

★★★★★ 5/5

Google

Smooth easy and impressively quick move in with our Agent Ben Prior. He was cool, calm, accommodating and approachable and kept us in the loop and informed every step of the way. Made my first move smooth, strongly recommend.

Danté · 21 October 2023

★★★★★ 5/5

Google

Excellent service as always from the Chafford Hundred Lettings team. I have used Nick and Beverley for the years to let my properties, I have even used them for properties not in Chafford ,to find me a quality tenant and they’ve always delivered. Thoroughly professional, friendly & very helpful always my first choice. Fully recommend to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Terry · 18 June 2021

★★★★★ 5/5

Trustpilot

Excellent service provided by Kirkby-in-Ashfield Office

Jo, Lesley and Chloe at the Kirkby in Ashfield office were all excellent throughout what proved to be a long and complicated process. After signing up with them, they immediately sent us a large number of viewers and the house was soon sold. Unfortunately, the first sale fell through, and also a subsequent sale, but each time they quickly found us new viewers and secured a new buyer for us. They were always quick to react, easy to contact and professional throughout, but also welcoming and friendly and we felt that they really cared about us. They were proactive in communicating with our solicitor and the estate agent dealing with the bungalow we were purchasing to move into, which meant that the process progressed as quickly as possible. We felt supported throughout, which was reassuring as my husband uses a wheelchair and the move was a very stressful time for us. I can't say enough good things about them. They were simply wonderful.

J · 17 January 2023

★★★★★ 1/5

Trustpilot

I definitely would not recommend this…

Coventry office I definitely would not recommend this company. They recommended incompetent poor advise online solicitor advising buyers to use two different solicitors the causing delay and confusion to chain. Advised buyers not to communicate with buyers as well not a good start to the year Solicitors they recommend Do not respond to messages or emails from my solicitors and holding up the chain absolutely appalling service. Poor communication and costing everybody a lot of money and time . The problem with these online and web conveyancing companies is they take on so many customers and have no time to deal with them correctly or properly in the proper timescale. This then has a knock-on effect in the chain to every person due to the lack of response and commitment to the process of buying and selling.

ME · 6 January 2023

★★★★★ 1/5

Trustpilot

Bairstow eves Bow branch etc

Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills

Lavina · 19 December 2022

★★★★★ 1/5

Trustpilot

The agents are nice

The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.

Joanna · 21 July 2025