Trusted Agent profile · Chafford Hundred

Bairstow Eves Lettings Chafford Hundred reviews

★★★★★

877 reviews across 2 platforms

Unit 2, Lakeside Business Village, Fleming Road, Chafford Hundred, RM16 6EW

Bairstow Eves Lettings's office in Chafford Hundred, at Unit 2, is rated 3.4 out of 5 across 877 reviews on two platforms, including 278 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of two awards Bairstow Eves Lettings won in 2026.

Google logo

4.9 / 5

278

Reviews on Google

This office

Trustpilot logo

599

Reviews on Trustpilot

Business-wide

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Awards

The Trusted Agent 2026 results for Bairstow Eves Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Chafford Hundred office, from every platform, shown as written. First names only.

5/5

Google

I rent my house out through Bairstow Eves, Chafford Hundred and Conor looks after the entire service for me. This is my 3rd year having Conor and I'm absolutely thrilled with the service he provides. Conor has excellent knowledge of the local market and gaves me suberb advice throughout. Conor goes above and beyond to find the right tennents and did fulfil an addition check (above the strict standard checks) that I requested to put my mind at rest as he fully understands how important it is to find tennents that will look after your property. Conor took care of everything and is experienced, the entire process ran smoothly and entirely stress free. He even contacted me when he wasn't working to keep me updated as he really does care about providing the very best service. All the lettings team Conor, Nick and Bev are professional, efficient and very friendly, they really can't do a better job. Thanks again, Nick, Conor and Beverley.

Louise · 19 June 2018

Agent replied · 17 June 2024

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

4/5

Trustpilot

After a long sales process of 8 months…

After a long sales process of 8 months with various hold ups not down to the agent I have to say Amy of Bairstow Eves Boston held things together when countrywide solicitors seemed to take several breaks!Amy was the glue in the process and kept us informed throughout an absolute nightmare.

Alex · 23 March 2022

5/5

Trustpilot

Excellent service

We have just sold our house through the Wollaton branch of Bairstow Eves. We also purchased our new house through them. Natalie, Pat, Claire and Alan were excellent throughout the whole. Nothing was ever too much trouble. As a team they have a wealth of knowledge about the area and the house moving process.

Alison · 2 October 2021

5/5

Trustpilot

I would just like to thank the team at…

I would just like to thank the team at Basildon branch especially Niamh for a smooth process with my first home. Thank you all.

Dawn · 27 May 2024

5/5

Trustpilot

Mollie from the Mansfield branch has…

Mollie from the Mansfield branch has been absolutely fantastic in looking after us over our first time purchase these last 5 months. Always gives updates when needed and has been very patient and understanding when things haven’t quite gone to plan.. a big thumbs up from us to Mollie and the team at the Mansfield branch.

Sarah · 10 May 2021

1/5

Trustpilot

Agents are incentivised to back-stab each other perhaps?

Here's the feedback I left on their corporate website just now...I am posting here since I doubt any action will be taken from their customer feedback forms."Your branch level system and staff seem to be very disorganised. I made an appointment to view the 3-bedroom flat in Manor Road, London E15, via Zoopla. Eli - the lady from the local branch called me almost immediately to offer an appointment for 3 pm Saturday. Someone else picked up my call when I called to confirm that I'll attend with my wife at that time .. said he would email me as he could see my details on the system. No email was sent. Then, this morning, I called to try to reschedule the appointment only to be told that it has been cancelled! No one called to inform me - I would have made a 3-hour-fruitless trip to the address. Moreover, Vasili, who answered the call, could not find any of my details in the system - and it was only when I persistent that he bothered to look into "another" system where my details were... he promised to email me, but that toom hasn't happened. I suspect that there is internal competition within your agents which is incentivised to not be helpful if a client has been tagged under a different agent(in this case Eli). Either way, you have a lot of coordination problems to sort out. I am awaiting an email from Vassili in the meantime..."

Asif · 2 December 2023

5/5

Google

Very happy with the service provided. Prompt and dealt with my queries efficiently. Conor was great and easy to deal with which is exactly what you need when it comes to moving.

Jimit · 19 June 2017

Agent replied · 17 June 2024

Hi, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Bairstow Eves in the Chafford Hundred branch. Many thanks.

5/5

Google

I am very satisfied with the services received. Viewings are organized very quickly, and agents react seriously and specifically to any questions asked, because they know their business perfectly. When I found a suitable apartment for myself, formal procedures were organized without difficulty and in a timely manner, and within a few days I already knew exactly the date of moving in. On this date I came to the office and after 15 minutes, following all the formalities, I received the keys. The next day I received a phone call and offered an internet service for a tenancy period without a contract as well as assistance with energy providers and council tax. Also told what to do in case of household malfunctions. Thank you very much for the services provided. Thanks to everyone who works for you, they are good, pleasant, sociable and friendly people. I wish you all the best. You are the best real estate agents with whom I have had to communicate. Thanks a lot!

Valentinas · 19 June 2017

Agent replied · 17 June 2024

Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.

1/5

Google

Didn't market property at all, despite all Bairstow Eves claims of a full sales marketing strategy of Essex/London and countrywide inc Rightmove etc they did nothing other than informed 2 parties off their database by phone and expected an easy sale and a quick £6k fee. Can't believe there is no option to give Bairstow Eves Chafford Hundred NO STARS !!!! Strongly advise against using Bairstow Eves estate agent for property sales. • This review bares no reflection on their Letting team

DJI · 19 June 2016

Agent replied · 17 June 2024

Hi Mr Fenwick, I apologise about the service you have received from the branch. We have a new manager and new team in place now at the branch to ensure that these issues never happen again. Details are now produced instantly and in your home. We pride ourselves on delivering first class estate agency and in this instance it appears to have lapsed, which will not be the case in future.

5/5

Google

A really professional team to deal with, communication was excellent during their time in finding a property for myself and my family. Couldn’t recommend them enough for their fast approach and polite customer service along the whole journey!

Tierney · 3 June 2024

Agent replied · 17 June 2024

Hi Tierney, thank you for your kind words! We are thrilled to hear about your positive experience with our team at Bairstow Eves Sales and Letting Agents Chafford Hundred. We appreciate your recommendation and are delighted that we could assist you and your family in finding a property. Best wishes, Lucy, Customer Relations.

5/5

Google

Really impressed with Conor and the team. Conor has been great supporting me with letting my first property. Would be happy to recommend Conor to friends and family

Harry · 19 June 2019

Agent replied · 17 June 2024

Your recommendation Harry is most welcome and appreciated. Best wishes, Mark

1/5

Trustpilot

Avoid any cost

Avoid any cost! Worst agency experience ever. Verified a couple times of what apartment we would like to view, and drove almost 250 miles to get to Nottingham to see it. First of all, the agent forced us to wait for almost half an hour, showing apartments to other people. Then showed us the wrong one. When we asked to show what we booked (we presented emails, a Rightmove account with clear proof of what we booked) agent advised that would not show it (it was right in front of us!) because in her system we booked for another one and she cannot just open the door and show it! We never met such a stupid agent. Online support did nothing. Terrible! Wasted money and time

Mike · 19 October 2023

5/5

Trustpilot

Their auction method of selling is…

Their auction method of selling is impressive. Sold a property in approximately a month!

Tony · 20 March 2026

1/5

Trustpilot

Absolute rubbish experience

Absolute rubbish experience, booked my appointment the day before which was confirmed over the phone. And on the day when I have checked with Trevor apparently I have lost my spot without even telling me about it. so I was meant to make two hours journey to Coventry and they don’t even bother to let you know that the viewing is off the table. I certainly will not ever deal with this Agency.

Lana · 19 March 2024

5/5

Google

What a lovely estate agent to deal with. That manager Nick was very helpful and Connor was very professional and very helpful best estate agent in Chafford hundred .

Katia · 19 June 2018

Agent replied · 17 June 2024

Hello Katia, It is ever so pleasing to read that Bairstow Eves in Chafford Hundred are once again worthy of the 5* review you have awarded them. Nick, Conner and the team provide our valued customers with an excellent experience. Kind regards, Maryjane.

5/5

Trustpilot

Excellent Service

We received exceptional experience from Eddy and the team at the Coventry Branch. From the start of the process to the end it was outstanding. It was a very quick sale, with any issue being dealt with swiftly and in a very professional manner. Many thanks to Eddy and the team.

R · 2 October 2021

1/5

Trustpilot

I had the misfortune of dealing with…

I had the misfortune of dealing with the Bairstow Braintree Branch, and it was an experience I wouldn't wish on my worst enemy. The sheer level of rudeness and unprofessionalism displayed by the individuals at this branch was utterly appalling.During my interaction with them, I made an offer on a property that had not yet exchanged contracts. Instead of treating my offer with the respect and courtesy it deserved, I was met with disdain and condescension. They had the audacity to label my offer as "reckless" without any valid justification or reasoning.I strongly advise against anyone considering using the services of Bairstow Braintree Branch, especially if you encounter the 01376320000 number. This branch's complete lack of professionalism and basic courtesy is an embarrassment to the real estate industry. Save yourself the headache and frustration and look elsewhere for competent and respectful real estate professionals. Bairstow Braintree Branch has lost a potential customer for life, and I hope others will heed this warning and avoid this company at all costs.

Kingsley · 2 October 2023

1/5

Trustpilot

Spying on you asking personal information has non acting agents.

They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.

John · 26 October 2023

5/5

Trustpilot

Outstanding Service

Coleshill Birmingham Branch. Following a life changing diagnosis I decided to sell up and relocate. After speaking to 2 other companies I chose this one. David, Karen & Sam have all played their parts in this long journey but Sam has without a doubt been the reason I move next week. All the stress, worry and panic was removed while she said “leave it to me” This branch work extremely well as a team and I would recommend highly just arrange an appointment and know you are in safe genuine hands with people that care

Lynne · 21 September 2023

5/5

Trustpilot

house rental

Meesha from Mansfield branch is amazing. Nothing is too much trouble and she fought for the best deal for us. She made every part for house renting so easy was efficient and on the ball. Cannot recommend Baistow Eves highly enough. If you are renting your house use them!!! Well done Meesha

Denise · 13 June 2021

5/5

Trustpilot

As recent clients,we cannot speak…

As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.

Colin · 9 November 2022

5/5

Trustpilot

Penelope was brilliant at what she…

Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.

Asif · 22 April 2021

5/5

Trustpilot

Amazing service

Amazing service, highly recommend, Ella and Kirsty at the Mansfield Branch on 38a West Gate give a great service, thank you, A ++++++++++++ review

Daniel · 9 December 2025

5/5

Trustpilot

Bairstow Eves in Wanstead have been magnificent

Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .

Mr · 19 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Bairstow Eves Lettings Chafford Hundred

Has Bairstow Eves Lettings won any awards?

Yes. Bairstow Eves Lettings won Gold in The Trusted Agent 2026 awards.

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