Bairstow Eves Lettings Chafford Hundred reviews

★★★★★ 1/5

Trustpilot

Totally unprofessional

Selling a family home is stressful enough, without encounter the lack of professionalism. We used Barstow and Eves Tamworth Staffordshire as our representatives. So disappointed with the lack of communication. We never received our agency agreement, or any phone calls or emails regarding the progress, The sale fell through after four months of them not chasing the vendor and giving us the opportunity to have other perspective buyers. We are so annoyed that they have wasted our time, when they should have been acting on our behalf and we have to start again. Would totally not recommend.

Mrs · 14 June 2024

★★★★★ 1/5

Trustpilot

Not real good approach

Otgene · 20 August 2026

★★★★★ 1/5

Trustpilot

Mansfield branch

Avoid. Avoid. Avoid. AVOID!!!!!Currently with baistow eve. And This has been the biggest mistake I could of done when renting. It has been the worst estate agent I've dealt with.Started with first property, no repairs completed with a baby in the house. Faulty boiler, leaks from the bathroom and no bathroom door! When leaving the property, Lucy asked me to leave within 24hrs telling me landlord had let me go. When i spoke to the landlord she was not aware of any of this. When getting my report back from deposit team, Charlotte admitted to rushing it. And not actually looking at the previous inventory attempting to charge me for items which were in the property before I arrived. I had to call the landlord, due to Charlotte not making contact with the landlord to get this sorted.Lucy and meeshia agreed I would have a refund for having to leave the property within 24hrs, it took over a 6weeks to have this sorted with constant calls and email asking why the payment has not been done and was only sorted by myself having to call the landlord as meeshia did not do this. The landlord was not aware of any amount as meeshia was telling my self one story and the landlord another. I gave my bank details over the phone, which somehow had gone missing by meeshia. Who told me she had no clue what happened, I once again gave my bank details for refund and the money was sent to a different account and not the account I gave.When signing for the new contract for my new property Jacob told myself, partner and father in law that the rubbish outside my property would be removed. 2 months down the line I am still fighting to get this rubbish removed. The new property had cupboards full of black mould risking my baby and myself health, it was only sorted when telling baistow eve if not sorted I would contact the council and trading standards. My number was passed on by scarlett to my current landlord without my permission.With putting 1 star due to the terrible service I have received from baistow eve, rather then having an email from Meeisha asking how any improvements could be done, she emailed me saying she always does things quickly as she can, so does not understand the 1 star. But every situation I have dealt with the mansfield branch, I've had to call the landlords myself due to the team not doing their jobs.

Lisa · 7 June 2024

★★★★★ 5/5

Google

Massive thank you to Conor! He has been a complete superstar for and through-out the whole process and keeping me up to date with everything! Cant thank him enoughPositiveResponsiveness, Quality, Professionalism, Value

Kayleigh · 18 June 2021

★★★★★ 5/5

Google

Me and my partner received the best service with Bairstow eves, Conor truly cared for us and our situation around finding the perfect home for our family right from the start and any obstacles we faced we got over them together. We really couldn’t fault anything about our experience finally with the best efforts from Conor and Nick, they found us and secured us our perfect place to live . 100% for everything. Have absolute faith in this branch for all. Deffo recommend and Thankyou for everything.PositiveResponsiveness, Quality, Professionalism, Value

Abbie · 18 June 2021

★★★★★ 1/5

Trustpilot

I would advise everyone to avoid …

I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.

Carole · 25 July 2017

★★★★★ 5/5

Google

I would like to thank the bairstoweves team especially Andreea for her prestige service ⭐️⭐️⭐️⭐️⭐️

Magdalena · 18 June 2023

★★★★★ 1/5

Trustpilot

Wish I used an alternative agent.

Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.

Alastair · 26 May 2024

★★★★★ 1/5

Trustpilot

Moved out of a rented property…

Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!

Mrs · 21 August 2024

★★★★★ 1/5

Trustpilot

The Nottingham branch made many…

The Nottingham branch made many promises of selling our property. Apart from taking photos and uploading to Rightmove they did nothing to sell our property. In fact their internal procedures and processes showed a high level of incompetence. Feedback was negligible and market information nil.I do not see what this company’s value proposition is?

Paul · 22 October 2022

★★★★★ 5/5

Google

Thanks to Conor and the rest of the team. Made everything simple and smooth, and they were extremely helpful. If u need an estate agents, then these are the guys you need to go see.

Paul · 18 June 2020

★★★★★ 5/5

Google

Great Service - I came to contact Bairstow from a recommendation and spoke to Conor - He sorted out all my problems pretty much on the same day! Brilliant customer service and communication and a pleasure to deal with.

Sachin · 19 June 2018

★★★★★ 5/5

Trustpilot

Courteous and professional

Bairstow Eves has been managing my buy-to-let property for a few years now, and I have recently entrusted them with another property in Croydon. The entire team, led by Scott, is amazing, courteous and professional. They possess excellent knowledge of the local demand and know how to make a property attractive for renters. I am so impressed with their service that I have decided to hand over the rest of my portfolio to them as it becomes available.

Soadad · 4 July 2024

★★★★★ 5/5

Google

Brandon has been very helpful and proactive. I would highly recommend his services. Thanks.

Kish · 18 June 2023

★★★★★ 1/5

Trustpilot

One of worst letting agent

One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.

Mr · 27 April 2024

★★★★★ 5/5

Google

Many thanks indeed to Bairstow Eves Chafford Hundred for being highly proactive from the beginning to the end of the sale process. Lydia is fantastic, with great support from Christine.

Ian · 18 June 2021

★★★★★ 1/5

Trustpilot

Advertised flat for sale with a alloted…

Advertised flat for sale with a alloted parking space, then to be told I could only park my car in a very small space tight up against a wall, the space was smaller than my car, I don’t have a big car. I made it quite clear to Bairstow Eves that I only considered the flat as it had parking, not alloted small smart car only parking! The lies continued with this firm and they just repeat themselves like parrots. It has cost me 2.5k in fees and I have to pull out so a chain of 4 people before me are also going to be effected, I was literally at contract stage, the stress is unbearable that I and others are now going to suffer. I do NOT recommend this company, their tactic is also to say to the seller while you are there, oh don’t forget you have a viewing later and 2 further ones booked in! This is pressure selling and more than likely lies. The management guy that runs the upkeep of the building told me that if I couldn’t park there that I should have my licence taken away, change your car to a smart car! His rudeness continued until I was left in tears, the agent just stood by and did nothing! Avoid this company, they talk the talk but never follow through.

Janice · 19 April 2024

★★★★★ 5/5

Trustpilot

Superb communication and prompt…

Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.

Penny · 22 August 2024

★★★★★ 5/5

Google

Lydia, Louisa and Christine are amazing. They were fantastic during the whole process. Real professionals with empathy. We got our perfect home through them. They really went the extra mile in getting us this new place as our previous purchase fell through due to sellers backing out. I highly recommend them as this team treats you like a human and are always there to help. God bless them.PositiveResponsiveness, Quality, Professionalism, Value

Osama · 18 June 2022

★★★★★ 5/5

Google

During the process of looking for a property Lydia Ferguson was so helpful. Thank you for your hard work!PositiveResponsiveness, Quality, Professionalism, Value

Lola · 18 June 2022

★★★★★ 5/5

Google

Great service always on the end of the phone when I need them or via email, Conor and Nick were very helpful with helping me find a home keep up the good work guys :)

Rachel · 19 June 2019

★★★★★ 1/5

Trustpilot

I don’t just make reviews unless I have…

I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.

Matt · 22 March 2024

★★★★★ 5/5

Google

Couldn't be happier with the service me and my partner have had from Bairstow Eves in Chafford. I was so impressed at how the agent Nick conducted the viewing I went to that I transferred over to Bairstow to rent my property out. From there we was assisted by Conor who has provided us with 5* service the whole time. Nothing is too much trouble for him, even taking calls in his personal time to make sure we was happy with the service. If I could give him more stars I would.

Kayleigh · 18 June 2020

★★★★★ 5/5

Trustpilot

The customer service base on day to

The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process

Arreyngang · 2 February 2024