Bairstow Eves Lettings Chafford Hundred reviews

★★★★★ 1/5

Trustpilot

DO NOT USE! Awful service!

Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!

Nolene · 22 August 2023

★★★★★ 1/5

Trustpilot

Beeston Branch:

Beeston Branch:A terrible experience with this agent. My friend listed her property with them under a twelve week contract which they later said was 16 weeks as they want her to give another four weeks notice after the twelve period. On top of this they got the property information and dimensions wrong on the listing; adding a downstairs toilet that didn't exist! They confuse viewings and bookings, hence turning people down who want to view the property. She is at the end of her tether trying to get out of this contract. Don't use this agent. They are incompetent, lack any communication skills and behave like rogues when you try to leave.

Dawn · 10 August 2023

★★★★★ 1/5

Trustpilot

Southgate Branch

Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!

Ralph · 9 August 2023

★★★★★ 5/5

Trustpilot

Great staff

Just wanted to say a big thank you 👏to the guys at the Sutton in Ashfield branch especially Laura and Michelle for putting up with me and helping me through my journey, you have all been very helpful and kept me updated regularly. Would highly recommend these guys.

Louise · 25 November 2021

★★★★★ 1/5

Trustpilot

Stratford Branch have been useless

Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.

WilliamP · 7 August 2023

★★★★★ 1/5

Trustpilot

Really bad

I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.

Ana-Maria · 1 August 2023

★★★★★ 5/5

Trustpilot

Amazing team at the tamworth branch

Amazing team at the tamworth branch, I could not fault them, from the minute we looked around the house until the minute we picked the key's up and if you need a mortgage, countrywide mortgages within the branch is definitely the one to use suki is amazing and continued to support after we got out key's. Thank you

Nicola · 17 October 2024

★★★★★ 5/5

Trustpilot

Excellent Property Rental Services

I've let my property with Bairstow Eves Sutton in Ashfield for several years now and wouldn'tgo anywhereelse. The whole experience from advertising the property to the lease renewal has been stress free. I don't have to remember anything, everything is taken care of by the agent. They keep me fully updated on all aspects of the rental. The staff are friendly and experienced all contributing to a happy landlord and tenant.

Tilly · 16 February 2024

★★★★★ 5/5

Google

Have just rented my first property and found everyone within the Lettings team to be knowledgeable and really helpful throughout the whole process, keeping me updated at every stage. Would highly recommend them.

Sean · 3 June 2024

★★★★★ 1/5

Trustpilot

Hi this is my experience with Baristow Eves

Hi, I have horrible experience with this agent. I live from 12 years in 55 Gloucester Road. All this time I looked after property, painted walls, doors and everything need fixing. Wend I moved in to property was full of bed bugs dirty carpet, I have to get aut toilet seat, bat tube cracked, toilet crack, tails in kitchen floor broken, garden was like in jungle and full off garbage. After I clean everything, the agent is coming to do property inspections, they even not inspected property bifor I moved in. In all this years the same agent is coming to check property and he always says:( I wish all properties to be like this. In all this years I ask to change the carpet in 2 rooms and change 2beds. This was all wat I ask. But every year after check property they send maintenance to do same bit in, like change sockets, bulbs, silicone even they don’t need to change. In 1year they send electricians to change lamps in bathroom, after 1week his son is coming to change again and wat his father change a wick bifor hi throw away. This is watt they do. If I call them, they never respond. Now they send maintenance to change fences in garden. Wend i ask them what they change, i can’t even see what they do, they start to scream and say they was doing to me a lot of favour. I call the agency but they don’t care. Finally aware contact end it in 5 may. But in February we signed new contract. After incident with maintenance, agent is coming to check property and start to see wi don’t pay to much rent for this property. And after call to my husband and tell him the landlord wants to increase rent with 500£ . We refuse that and agree to live house. In the end we pay everything in date and wait for deposit. 🙈🙈🙈🙈 this is nightmare for me, after they check and find things like they have to change a door, and lot of rubbish. I have to give them 50£ . All this guys in walthamstow agency are the same. I ask to speak with landlord. This is impossible for them. This is my experience with this agency. Be aware with them. Even you landlord or tenant. Thy will charge both.

Ion · 23 June 2023

★★★★★ 5/5

Trustpilot

Highly recommended

Alan, Natalie and the team in the Wollaton office were excellent from start to finish. They were friendly but professional and ensured the smooth sale of my property at what was a difficult time personally. I was kept informed constantly and would have no hesitation in recommending them.

Debbie · 29 June 2021

★★★★★ 1/5

Trustpilot

Avoid Enfield office

Avoid Enfield office, Extremely Stressful Experience

Funda · 4 April 2026

★★★★★ 5/5

Trustpilot

'I was totally satisfied with Bairstow…

'I was totally satisfied with Bairstow Eves during the sale of my house.They kept in touch with me and communicated throughout the whole process. Their explanations were clear. Each member of the staff that I had dealings with were friendly and personable and they helped to make everything easy from beginning to end. In particular, they were extremely quick to put my house on the market and worked very quickly to arrange the initial viewings. Their emails were friendly and not too formal.

Beryl · 31 May 2023

★★★★★ 5/5

Google

We decided to choose Bairstow Eves for the sale of our property as they were local to our Chafford Hundred property and came across well (knowledgeable and professional) in our initial meetings. They provided an excellent service throughout and achieved 7000 euros more than a valuation given by a rival company. Particular thanks goes out to Patrick Hanson and Kayleigh Arnold who ensured the sale went through smoothly.

Stuart · 18 June 2020

★★★★★ 1/5

Trustpilot

I had a very bad experience with this…

I had a very bad experience with this estate agent, however I have agreed with them they can do rent collection and full management, which they tried to sell it to me for monthly fee, to find me a proper tenant. When I discussed with them, is there any notice that I need to give you to be able to manage my property myself, they avoiding my request, they ignoring my e-mails, and everyone saying different answer, some they say: notice is 6 months, some they say the contract 1 year, and finally someone on the phone that I requested from her where would I see the such information on the TERMS OF BUSINESS, she doesn’t know.It’s a very bad team they have at the letting dept. on EAST CROYDON branch. They just take £144 monthly from my money and they don’t do anything, they even they don’t respond to me.

Awsam · 30 May 2023

★★★★★ 5/5

Trustpilot

Frinton on sea branch

Frinton on sea branch, Jodie went above and beyond the call of duty to ensure that this House sale went ahead. With problem after problem mounting against the sale she was the glue that held the whole deal together. I'll be eternally grateful to her. What an asset to your company. A+ Mr T Drake

Trevor · 31 January 2019

★★★★★ 5/5

Trustpilot

Bairstow Eves Bow-

Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.

Nicola · 13 February 2017

★★★★★ 1/5

Trustpilot

Sly, money grabbers

My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.

Postal · 15 May 2023

★★★★★ 5/5

Google

Amazing Lettings team, very prompt, kept in constant contact with us throughout the entire time it took to get everything sorted. The referencing was done within one day, I didn’t even know it was possible to get an answer so quickly. Both agents that handled our moving were highly professional. I am very impressed by them and I highly recommend this agency. Excellent customer service. Very well done Bairstow Eves!

Adriana · 19 June 2019

★★★★★ 5/5

Trustpilot

I am so grateful to Shanna for her enthusiastic help

I sincerely thank Shanna Seaton for her help.She took her time to help me when I needed it most, genuinely resolving my problems and attentively listened to my needs.

Lai · 29 July 2023

★★★★★ 5/5

Google

Lydia was very responsive and helpful throughout the sale. Would definitely recommend her.PositiveResponsiveness, Professionalism

Leona · 26 August 2021

★★★★★ 5/5

Trustpilot

Karen and Dan in Nottingham were really helpful

Karen and Dan in the Maid Marion Way branch in Nottingham were really helpful in getting a sale over the line when it ran into difficulties, patiently helping us sort out several issues over 2 months until we finally got it over the line. Thanks to them both.

Customer · 1 April 2021

★★★★★ 1/5

Trustpilot

If I could leave zero I would

If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!

William · 1 May 2023

★★★★★ 1/5

Trustpilot

We had a very disappointing experience with Walthamstow Bairstoweves

We had a very disappointing experience with Bairstow Eves in Walthamstow.

LUCY · 20 February 2026