Trusted Agent profile · Central Bedfordshire
★★★★★
279 reviews across 2 platforms
1 West Street, Leighton Buzzard, LU7 1DA, Central Bedfordshire, LU7 1DA
Taylors's office in Central Bedfordshire, at 1 West Street, is rated 3.5 out of 5 across 279 reviews on two platforms, including 136 Google reviews rated 4.6.
Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleThanks Kirsy, for your amazing work to get me moved in record time, would recomend Taylors for their professional service.PositiveProfessionalism
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
1/5
GoogleNothing good to say feel as though they are hanging up the phone on me not wanting to discuss the matter , the day I moved in which I didnt get the keys the date the tenancy was signed but still payed from that date , told me they never managed the property but was told by the letting agent at aylesbury that they was third party when viewing, told me it was ready to move into no hot water for a month. I still however feel you guys are responsible as you then told me numerous times that you wernt managing the landlord manages the property I rent out in dunstable month 2 mould appeared in the middle of summer which is obviously a defect or lack of ventilation which on that account I still haven't been informed when the ventilation system will be serviced landlord has been given a improvement notice it has been a ongoing issue from day 1 including electrical problems. You then served me a section 21 & 2 days prior to the eviction you have changed my energy provider but you dont manage the property? You done this with no hesitation you didnt notify me, I believe you should of contacted me to ask of my situation fwi due to the pandmeic the council have said I cannot be evicted at this present time. All this company cares about is taking their chunk of money
Hi Tiffany, I am very sorry to read that this was your experience. Please do feel free to contact us via review@countrywide.co.uk should you wish to discuss further. Stay safe, Scott @ Customer Relations.
5/5
TrustpilotMr Ryan smith.
Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative.
5/5
TrustpilotRent out my property through Taylors…
Rent out my property through Taylors Country Wide and Nathaniel has been most helpful and efficient when dealing with a property repair.
1/5
TrustpilotAvoid, none professional
If I could, I wouldn't give even one star. The agency/agent worked on behalf of one of owners, helping to delay and stalling the sales process for one owners benefit. And personal gain, as recieving money for this from said owner. Often not replying, selective replies, replying with delays once recieve instructions from other owner.
5/5
GoogleRecently purchased a house through Taylor's and found the sales progression offered by Vanessa was top quality, and would highly recommend their services!!PositiveResponsiveness, Quality, Professionalism
Thank you for the great recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent care all the way through a difficult sale and a special mention to Vanessa Hill she went over and above the call of duty thank you all very much
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
GoogleFirst rate customer service from Vanessa and Hadley. Having known both of them for a number of years I can honestly say that they both display a sense of pride and care in their ability to look after people and do what best for their client, nothing seems too much trouble for them. A quality sadly lacking in a lot of the industry. Highly recommended.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotWhere do I start? Dreadful people.
Where do I start? I rented an apartment from the Bedminster branch, and it was an unbelievably awful experience from beginning to end. They lied about the opening inventory, there was no hot water or heating for most of the tenancy period (and they literally couldn't even be bothered to reply, let alone sort the problems out), they lied about damage caused when I left (which I did not cause), and now they refuse to communicate with me regarding the return of my deposit. Needless to say they are also withholding my deposit with no legitimate reason whatsoever. It would be really difficult to find a worse company to deal with. They treated me shockingly badly, lied through their teeth, and are trying to steal my deposit. Just awful. Avoid at all costs. UPDATE: 3 months later, I opened a dispute with Taylors via MyDeposits and submitted my honest evidence to counteract their lies and today received the deposit refund in full. Keep evidence of everything Taylors tell you (they WILL lie later on), take photos of everything, take videos of everything..... eventually, you will get your money back from these rogues (as long as you are being honest).
1/5
Trustpilotoxford - Absolutely useless and infuriating
Absolutely useless and infuriating - they feed you empty promises and lies constantly saying they have done what you asked and then you realise they actually never did - over and over again rinse and repeat - they will NEVER respond to your issues with the house you rented unless it is an emergency that will damage the house never mind that it is a risk to your health unless you literally ring them up every day multiple times for 2 whole infuriating months and then eventually maybe they will do something after you say you will put in a formal complaint but not after they tried to gaslight you first saying nothing is wrong
5/5
GoogleThe experience with Taylors was great, helpful and fast response. Really polite and professional staff especially James R. who was always available and professional.PositiveProfessionalism
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service for the whole team! They were polite, friendly and very accommodating with any problems I had. Problems were solved quickly and efficiently! Would recommend them to everyone. Thank you so much guys.
Hi Tegan, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Taylors in the Leighton Buzzard branch. Kind regards.
1/5
TrustpilotAvoid Taylors at all costs
Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.
1/5
GoogleVery poor. we were negotiating a price on a flat for months, we got told if we offer a certain price it was ours. So we offered that price, Taylor's then came back and said for another £2000 it yours, we said no and left it there. A month later they emailed us giving us a price, saying once again it's ours if we offer that. So we did for them to come back once again trying to get another £2000 out of us. Very untrustworthy
Good morning, we are sorry to hear that your experience with us was less than great. We always aim to provide excellent service to all of our customers. If you would like to take this further please send more information to customercare@countrywide.co.uk. Many Thanks.
5/5
GoogleAmazing service has been given to me throughout the sale of my home. Nikki and Vanessa have helped me so very much with all the paperwork!! They have made any necessary changes to cater to our families needs and reassured me in every way. Can’t thank them enough ❤️
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotVery good experience
Jack from Taylors Lettings was very kind and accommodating with scheduling my viewing. A last minute commitment came up but he kindly offered to do a WhatsApp viewing instead. Communication has been excellent
5/5
GoogleExcellent service, especially considering the difficulties imposed by the Covid-19 restrictions. Personal thanks to Vanessa for her staunch effortsPositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
5/5
GoogleVanessa and Cameron were great at continuing the sale through and keeping us updated throughout the processesPositiveResponsiveness, Quality, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
5/5
TrustpilotFantastic service!
The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!
5/5
GoogleWe recently rented a house with the help of Oliver at Taylor’s. Our experience was very pleasant, the agents are professional, very helpful and the communication was great.
Many thanks for the fantastic 5* review Sara. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am so happy with the service I get from Taylors Tasmin got my perfect property and I will always be grateful for that You all work has a team and listen to your clients once again thank you everyone for finding our home Jackie
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotShit company
Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's Central Bedfordshire office has 279 reviews across two platforms: 136 on Google, 143 on Trustpilot (across the whole business).
Taylors Leighton Buzzard Sales is rated 3.5 out of 5 across all 279 reviews, and 4.6 out of 5 on Google from 136 reviews.
Taylors Leighton Buzzard Sales, 1 West Street, Leighton Buzzard, LU7 1DA, Central Bedfordshire, LU7 1DA.
