Trusted Agent profile · Central Bedfordshire
★★★★★
296 reviews across 2 platforms
1 West Street, Leighton Buzzard, LU7 1DA, Central Bedfordshire, LU7 1DA
Taylors's office in Central Bedfordshire, at 1 West Street, is rated 3.5 out of 5 across 296 reviews on two platforms, including 151 Google reviews rated 4.5.
Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleThe experience with Taylors was great, helpful and fast response. Really polite and professional staff especially James R. who was always available and professional.PositiveProfessionalism
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service for the whole team! They were polite, friendly and very accommodating with any problems I had. Problems were solved quickly and efficiently! Would recommend them to everyone. Thank you so much guys.
Hi Tegan, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Taylors in the Leighton Buzzard branch. Kind regards.
1/5
TrustpilotAvoid Taylors at all costs
Carter: I like the flat, if you clean it and fix this list of 6 items, I will take itTaylors: We need money from youCarter: No worries, can you confirm the flat will be cleaned and the list of 6 items fixed before I move in?Taylors: Yes ..... money pleaseCarter: Can you put it in writing?Taylors: No .. but you can trust us .... give us money or we will give the flat to someone elseCarter: I can move in two weeks timeTaylors: You need to pay from next weekCarter: But you won't have time to fix the 6 thingsTaylors: We promise we will - money pleaseCarter: I am paying on the condition that the flat is cleaned thoroughly and the list of 6 items fixed before I move inTaylors: Give us more money, plus you have to sign this inventory saying everything is perfectCarter: Paid, on trust that the things I have signed for are fixed (including the broken smoke detector and fire alarm, which is a legal requirement and you have made me sign is working when we both know it isn't)(Moving in day)Carter: The flat is not cleaned and none of the 6 things are fixed, including legal minimum requirementsTaylors: (no reply)Carter: Can you answer my questions please?Taylors: (no reply)Carter goes to the branch: Please can you explain when these things will be fixed, obviously it is now too late to clean the apartment because I have moved in.Taylors: You need to report these things to maintenance, this is nothing to do with us now that you have moved in. We can only discuss matters which were raised before you moved in.Carter: But these are all matters which were raised before I moved in.Taylors: Can you show us in writing?Carter: No ... your refused to put it in writing, assuring me I could "trust" you and pay a lot of money to you.Taylors: This is nothing to do with us, you need to approach the landlord via the maintenance appCarter: But you are the people who agreed to my termsTaylors: Tenants don't dictate terms, the landlord doesCarter: So why did you agree to my terms if you are not able to?Taylors: We can't help you, this needs to be reported to the landlord who will consider the list of 6 itemsCarter: This is not what was agreedTaylors: More moneyCarter: Not until you fulfil your end of the agreementTaylors: You signed everything was in good order, including the fire and smoke alarms, and the cleanliness. Carter: On the understanding that I could only move in if I signed the incorrect inventoryTaylors: Not our problem ... give us more moneyCarter: (reports list of 6 issues to landlord via the maintenance app, three months later .......... silence from landlord, silence from maintenance app, silence from Taylors).UPDATE: Upon leaving the apartment, Taylors decided to keep the whole deposit, even though we left the apartment far cleaner than we found it. They claim we stained the carpets (WE ACTUALLY CLEANED THE PREVIOUS TENANT'S STAINS), they claim we put nails in the walls (we didn't!!!), they claimt he oven wasn't clean (WE CLEANED IT THOROUGHLY WHEN WE ARRIVED AS IT WAS COVERED IN FOOD DEBRIS, LEFT IT MUCH MUCH MUCH CLEANER THAN WE FOUND IT), claimed we didn't clean the fridge and freezer (outright lies), claim we stained a wall (WHEN WE CLEANED THE HEAVILY STAINED WALLS WHEN WE ARRIVED AND THE ONLY STAIN WE COULND'T REMOVE WAS THE STAIN THEY CLAIM WE PUT THERE), the company is a total disgrace; dishonest from start to finish. NEVER USE THIS COMPANY IF YOU ARE AN HONEST PERSON.
5/5
TrustpilotThe home-finding process was…
The home-finding process was user-friendly and less tedious than other property agent We recommend them to anyone looking for a place to rent or house to buy as they are doing a good job. Thank you, Georgia phelps for your great help and support in finding us a new beautiful home.great communication and great experience with you. Thanks
1/5
GoogleVery poor. we were negotiating a price on a flat for months, we got told if we offer a certain price it was ours. So we offered that price, Taylor's then came back and said for another £2000 it yours, we said no and left it there. A month later they emailed us giving us a price, saying once again it's ours if we offer that. So we did for them to come back once again trying to get another £2000 out of us. Very untrustworthy
Good morning, we are sorry to hear that your experience with us was less than great. We always aim to provide excellent service to all of our customers. If you would like to take this further please send more information to customercare@countrywide.co.uk. Many Thanks.
5/5
TrustpilotVery good experience
Jack from Taylors Lettings was very kind and accommodating with scheduling my viewing. A last minute commitment came up but he kindly offered to do a WhatsApp viewing instead. Communication has been excellent
5/5
GoogleAmazing service has been given to me throughout the sale of my home. Nikki and Vanessa have helped me so very much with all the paperwork!! They have made any necessary changes to cater to our families needs and reassured me in every way. Can’t thank them enough ❤️
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent service, especially considering the difficulties imposed by the Covid-19 restrictions. Personal thanks to Vanessa for her staunch effortsPositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read your kind words and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis is the most incompetent and…
This is the most incompetent and unethical agent I have ever dealt with - after 3 months I still have not received my deposit back and they sent a million pictures of “dirt” from a room I never rented… no response when I said this was not my room… no sign of my money. If any problems with the house they will not respond either when I was renting. Terrible
5/5
GoogleVanessa and Cameron were great at continuing the sale through and keeping us updated throughout the processesPositiveResponsiveness, Quality, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDo not let/ sell with this company…
Do not let/ sell with this company absolute joke. They have let a property next to me. They hired a gardener who destroyed the boundary between houses, have been chasing them for weeks to have it fixed only to be told I need to chase the gardener They hired. The ignore every email. Also left there tenants with young children without water in the property for days. Rude staff.
5/5
TrustpilotFantastic service!
The service provided by Taylors Lettings Agents has always been fantastic. All communication is prompt, courteous, friendly and professional. Natalie Meech is a star!
5/5
GoogleWe recently rented a house with the help of Oliver at Taylor’s. Our experience was very pleasant, the agents are professional, very helpful and the communication was great.
Many thanks for the fantastic 5* review Sara. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am so happy with the service I get from Taylors Tasmin got my perfect property and I will always be grateful for that You all work has a team and listen to your clients once again thank you everyone for finding our home Jackie
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleVanessa and the team have a wealth of experience and knowledge. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA very quick and overall a positive experience with Taylors and when communicating with our agent James Richens, which cannot be said for other local estate agents, and especially as we were trying to rent a property with a cat in tow! A quick turn around with references etc all being online too, making it an easy process in a otherwise stressful time.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotI recently visited TAYLORS SALES AND…
I recently visited TAYLORS SALES AND LETTING AGENTS for the first time, and I must say that I am extremely pleased with the level of customer service I received. During my visit, I had the pleasure of speaking with Saqad Rafiq, who went above and beyond to assist me. He was incredibly helpful and showed a genuine willingness to help me achieve my desired outcome. I am looking forward to continuing to work with him and the rest of the team at TAYLORS SALES AND LETTING AGENTS.
5/5
GoogleExcellent service - our agent Jamie-Lee Smallwood was very helpful throughout, and the ensured the process was straightforward and speedy! Would definitely recommend.
Thank you Hannah for your lovely words about Jamie-Lee. I am glad to see that the service you received was worthy of a 5* review and that you would definitely recommend the team at Taylors at Leighton Buzzard. Kind regards, Scott
1/5
TrustpilotUseless
I have never dealt with such an unprofessional, rude and ultimately useless company! If you trust this bunch of morons to sell/ lease your house you need to have you head examined, trust me you would be better doing it yourself... They offer poor advice with little guidance, they are lazy and unresponsive but worst of all they are rude and unprofessional - what more would you desire from someone who is meant to be assisting you with probably the biggest purchase/ most stressful thing you can do in life. Trust me, stay well clear otherwise you will soon regret it!!!
1/5
TrustpilotDo not rent from these people
Do not rent from these people. They are an absolute nightmare. From day one they will extort any fee from you they can and when you leave the property they will continue to extort from your deposit. I have been renting in Oxfordshire for 30 years and they are the worst I have experienced. The property management is a nightmare. It took them over six months to fix a leak in the bathroom by which time the water damage was extensive. They do not acknowledge any improvements you make to the property. I fixed a wobbling doorstep, repainted the front door, garage door, and window surrounds as well as the fascia, at my own personal expense, but they extorted £280 from my deposit for some scuffed paintwork and minor damage to a carpet which hadn't had any work done to it despite annual intrusive inspections. They said they would try to keep us as sitting tenants by seeking investors to sell the property to, but absolutely no attempt was made to do this. So pleased to be finally rid of them. Absolute nightmare company.
1/5
TrustpilotTaylors of Swindon Avoid at all COSTS
Taylors of Swindon! Avoid Avoid Avoid!!! DO NOT GET INVOLVED WITH THIS COMPANY! RENTING OR SELLING COMPLETE SCAMMERS!!! YOU HAVE BEEN WARNED!!!!!!
1/5
TrustpilotAgency demanding £660 to exit tenancy…
Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start. Horrible service towards tenants. Avoid avoid avoid!!!!!
5/5
GoogleWe are glad that Taylors, Leighton Buzzard, took little time to find us a property we esteemed which was also within our budget. The friendly staff kept us informed with the progress and within a period of three months we had signed the contract. We would therefore recommend Taylors to anyone interested and looking for a property to contact them and make enquiries. Paul and Maggie
Thank you for taking the time Paul to leave this fantastic 5 star review for the team at Taylors in Leighton Buzzard! Congratulations on the purchase of your new home, it is great to see that you have benefited from their straightforward approach. Thank you for the recommendation. Best wishes, Maryjane.
1/5
TrustpilotShambolic, avoid if possible
You deal with the local agents to view and sign the contract for the property, The inventory is sent by email after you have moved in which is too late, another dept based in a different part of the country deals with repairs. When you leave you deal with yet another drpt in another part of the country and then the inventory when you leave is done days after you have vacated by yet another dept in yet another part of the country. Inventory aren't cross referenced but the one when you leave is done in far more detail than the one given you when you move in. For example and filthy bathroom with cupboards full of sanitary items and burnt candles missed! Missed but on the leaving inventory dust on the mantlepiece picked up. None of the dept talk to each other and none get back to you either. 18 days after moving out still no response about my deposit. Avoid this agency if at all possible, 33yrs of renting and worse agency I have come across
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