Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExceptional team. I'm a first time buyer and had no idea what I was doing. I was mainly in contact with Carley and she was fantastic, very helpful, didn't use complicated jargon, and offered a clear and comprehensive transition to getting …
Luke · 18 September 2025
Agent replied · 8 September 2025
Thank you for your kind words! At our company, we strive to make the home buying process as smooth and stress-free as possible. We are so happy to hear that our team, especially Carley, provided you with exceptional service. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBought a house through Taylor's and could not be happier. Kieran was our agent and did an outstanding job, together with Jake they have kept us updated and checked in with our solicitors. Both lads deserve praise!
Krzysztof · 29 December 2023
Agent replied · 24 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAbsolutely the worst estate agent I…
Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!
Hiba · 28 February 2023
★★★★★ 5/5
GoogleA special person, very serious, very friendly. He is very prompt when he helps people. We had a nice and pleasant collaboration. Thank you Jonathan for all the support.
Corina · 27 May 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this great 5* review Corina Ploesteanu. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’re in the process of buying our first property and have found the experience faultless so far! Would like to thank Tamsin in particular who has helped us with every request and is always easily reachable, informative and honest!
Georgii · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Taylor's were fabulous. They took care of everything whilst we were living abroad. The communication has been great and they constantly kept us up to date. We had offers on the table within hours of it going on the market. We couldn't have asked for better service. Vanessa was AMAZING and gave things that extra push when we needed it.
Jennie · 25 October 2020
Agent replied · 24 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI worked with James Richens. He provided a very professional, helpful and efficient service. James gave me regular updates on any progress and he always strives to get me the best deal. I have a lot of trust in him and I highly recommend you work with him!
- Susan ThamPositiveResponsiveness, Quality, Professionalism, Value
Jessica · 25 October 2021
Agent replied · 24 October 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
TrustpilotLettings management
Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.
Mamun · 27 August 2025
★★★★★ 1/5
GoogleI called about viewing a house, sales person basically tried to say it was worth more than it was listed for. They were talking to me like I couldn’t afford it when we have already sold our home and have had mortgage advice on what we can …
Matt · 18 April 2025
Agent replied · 24 October 2024
Hi Matt, we appreciate you sharing your experience with us. We apologize for any miscommunication and understand your frustration. If you would like to discuss this further, please contact us at review@countrywide.co.uk. Thank you for your feedback. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
Google- Lied about property details
- Vendor cancelled viewing but these lot forgot to tell me so I turned up to a viewing that was cancelled
- Property consultant barely at work and seems to have various reasons they aren’t in the office (blame it on health but told me on the quiet they were on holiday)
- Incompetent staff manning the phones and organising viewings
- Incompetent Mortgage advisor in branch who has barely any availability, failed to submit mortgage application and blamed it on IT issues and has lied to head office about the situation.
- Branch manager who is inconsiderate, rude, bullish with a fragile ego.
- You can’t get hold of anyone if you want something but if they want something, they hound you.
- Lied about what vendor was saying (They didn’t know I was speaking to the vendor privately).
- Property Consultant revealed to me all offers from previous bidders which is illegal.
- Property Consultant organised multiple viewings at the same time. At one point there was three separate viewings all standing in the kitchen listening in to what should have been private conversations.
Have had to raise a complaint and go to Financial Ombudsman who is upholding my complaint.
They are an absolute shambles! Stay clear. Trust me, you don’t want the stress.
Daniel · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had an excellent experience with Travis! He went above and beyond to make the process a less stressful process. His professionalism and knowledge really had a positive impact on my personal situation. …
Teriann · 18 September 2025
Agent replied · 8 September 2025
Thank you for choosing Taylor's for your property needs, Cislyn! We're thrilled to hear that Travis provided exceptional service and made the process stress-free for you. We highly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a brilliant experience with Ellie. She was professional, friendly and very knowledgeable. Would not hesitate to buy or sell a property with Taylors, Leighton Buzzard again.
Glow · 17 November 2025
Agent replied · 18 April 2026
Thank you for the kind words! We're thrilled to hear that you had a brilliant experience with Ellie and found her to be professional, friendly, and knowledgeable. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have just sold my property with Taylors Leighton Buzzard. I had absolutely fantastic service from Vanessa and her team. Nothing was too much trouble, my calls and emails were always responded to straight away. I would 100% recommend them to all of my friends and family.PositiveResponsiveness, Quality, Professionalism, Value
Claire · 25 October 2021
Agent replied · 24 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKirsty Geoghegan in Lettings was so helpful and knowledgable and nothing was too much trouble. Kirsty helped us find the best tenants and sorted out all of the details for us . Fantastic service Kirsty. Well done . Rob& Di Hine .
Robert · 25 October 2022
Agent replied · 24 October 2024
Hi Robert, thank you for taking the time to leave this fantastic 5* review for the team at Taylors in Leighton Buzzard. Many thanks, Maryjane.
★★★★★ 5/5
GoogleWe rented our place through Taylor’s and James Richens was so helpful and supportive throughout the process. He responded quickly to everything which was helpful considering the process was so quick! James was really friendly and helped us get excited for our new home! Couldn’t recommend enough!PositiveResponsiveness, Professionalism
Sasha · 25 October 2021
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful and professional. Cameron & Vanessa were amazing and their communication was very good, kept me informed along the way and got me into the property as soon as possible. Could not recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Alina · 25 October 2022
Agent replied · 24 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleStaff was very helpful & informative, Travis provided myself with everything I needed.
Dan · 17 February 2026
Agent replied · 18 April 2026
Thank you for taking the time to leave us a review! We are so happy to hear that our staff, especially Travis, provided you with everything you needed. We strive to provide exceptional customer service and it looks like we hit the mark. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMassive thank you to Jake, Kieran and the team for all their hard work in our sale and purchase!
Miranda · 22 April 2024
Agent replied · 24 October 2024
Many thanks Miranda Doerr for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI dealt with James from the outset and though to the actual rental of my property. He explained things well in order to set my expectations which on fact were both met and exceeded. A tenant was found within a week or so. Couldn't fault the service.PositiveProfessionalism
Diana · 25 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleGreat to deal with,the whole team helpful.👍💯 …
Irvin · 20 March 2026
Agent replied · 18 April 2026
"Thank you for your kind words! We are delighted to hear that you had a positive experience with our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was lucky enough to deal with Benjamin Ord, he sorted everything for me, found me some great deals, I like that he could supply me with so many services under one roof. Made my purchase a lot less .
stressful.
Thanks Ben.........PositiveResponsiveness, Quality, Professionalism, Value
Ciaran · 25 October 2021
Agent replied · 24 October 2024
Thank you for your wonderful 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotI had a very excellent experience with…
I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽
Chukwuebuka · 14 February 2026
★★★★★ 5/5
TrustpilotWe have been landlords for more than 18…
We have been landlords for more than 18 years now.We used numerous Estate agencies in the past.In our many years of experience, Taylors Estate Agent are the best agency who have managed our properties. All the staff we deal with are very helpful.Miss Maria Kemp in particular is a first class manager.Her communication skills, professionalism and attention to detail are second to none. She also acts very swiftly in addressing any issues. Very highly recommended Thank you very much Maria for all your input.
AHMED · 14 January 2021
★★★★★ 1/5
GoogleAs a first time buyer, the attitude of their mortgage adviser and agents was extremely unprofessional and aggressive. First of all, they propose house viewings, which look and feel like an entrapment. They start with the cheapest and end …
Ivan · 18 April 2025
Agent replied · 22 April 2025
Hello Ivan,
Thank you for sharing your experience with us. I'm sorry to hear about the issues you faced as a first-time buyer, and I appreciate your feedback regarding … More
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