Robinson Jackson Catford reviews

★★★★★ 1/5

Trustpilot

Impossible to get viewings

Impossible to get viewings. I have lost count of the number of times I have received a property alert and called Robinson Jackson, only to speak with someone who says they'll have someone call me back 'right away' to arrange a viewing. They never do call back, and when I call back 30-60 minutes later I get told viewings are full. I don't understand how people are being offered or getting priority viewings and what more I can do to view one. I'm actively making offers on properties, have provided them with all of the information they need about my circumstances and it's made little to no difference at all. Shocking service. Don't care about buyers one bit.

Stuart · 10 June 2021

★★★★★ 5/5

Trustpilot

Dealt with Sam in the Sittingbourne…

Dealt with Sam in the Sittingbourne Branch, always happy to help and quick to come back to me.

Justin · 22 March 2023

★★★★★ 1/5

Trustpilot

Worse experience of my life they let a…

Worse experience of my life they let a house out to me with human faeces down the toilet as well as a mouse/rat in the property where my kids have got I'll and so much more They didn't check the home properly before letting as there was underwear let from previous tnt I have all photos to back up

Hope · 4 October 2023

★★★★★ 4/5

Google

Robinson Jackson - Catford Estate Agents provide a very professional service getting my property sold within in a very quick time frame. They were always on hand to deal with any questions or issues. I would definitely use them again if I was selling or buying another property.

Stephen · 22 May 2024

★★★★★ 5/5

Google

Izzy's so welcoming & informative, always arrives early with a massive smile

Marie · 17 September 2025

★★★★★ 5/5

Trustpilot

Brilliant team and amazing job

Brilliant team and amazing job. They have been so helpful and very professional. Great communication and supporting throughout the sale and purchase. This is my second time using their service and would definitely recommend to others! Biggest thank you to all of the team !

Greta · 11 July 2024

★★★★★ 1/5

Trustpilot

Full of talk, no actions..

Exactly as the title says.. They will promise you the world until you sign with them. After that, you are prisoner of their incompetence. No proper communication, no sales skills what so ever. And most of all, full of excuses, to cover their lack of market knowledge. Everybody can sell a cheap house and that is exactly what they want to achieve. A cheap sale, pocket their undeserved commission, and go on to the next victim. I suggest you find an online agent and try and do the viewings by yourselves.

Marben · 28 April 2021

★★★★★ 1/5

Trustpilot

Strood branch dreadfull.

Strood branch dreadfull. They bang on how good they are all they want is you to sign up to sell with them. I wanted to view a property with them Nancie said it was 10 days before we could see a property. I said I would like to buy and sell with same agents. Funny they could value our house following day. Wrote a letter and delivered by hand saying what I was looking for no response Then find 2 suitable bungalows ask to view was told 10 days before I can view. Found a 3rd property e mailed Nancie twice does not even reply. I guess the sellers fee must be £5000+ and people are marketing property with them and have no idea they are making them wait 10 days to view Decided no point even looking with this company anymore.

Andy · 16 April 2021

★★★★★ 2/5

Trustpilot

Rude service representatives

I engaged with Robinson Jackson a couple of times for sales enquiries and to view properties. I found their service representatives very rude and dismissive, visibly annoyed at my enquiries over the telephone. On top of that, following my contact with them, I was added to their mailing list without being asked for explicit consent. Although they seem to have a good grip on the local market offering, I believe they should really do an effort to improve their customer service.

Rena · 29 March 2021

★★★★★ 5/5

Google

I would happily recommend Robinson Jackson Catford Estate Agents. They offer a friendly, helpful and very professional service. Jamie did a great job of finding a buyer for my property and Maria worked tirelessly to progress the sale …

Simon · 8 October 2024

★★★★★ 5/5

Google

Outstanding Service. Thanks to Chris and the entire team , super friendly, Helpful and Understanding to customer requirements. Their efforts are very much appreciated especially when they were dealing with my file on Sunday afternoon. …

Hichem · 8 October 2019

★★★★★ 5/5

Google

I originally bought my flat through Robinson Jackson so they were first on the list when it was time to move. Pleased to say I have recently exchanged on the sale and purchase of my new property. …

Jamie · 8 October 2024

★★★★★ 5/5

Trustpilot

Best Estate agent in area!

This is the third time we have used Michael Robinson and Jackson and each time they have been excellent. Sold our house(s) each time within two weeks, to buyers who were genuine. The sales progressor kept us informed throughout the sale(s) and pushed the buyers solicitor when required. Kept us informed by email and telephone. They are slightly more expensive than some but it’s a price worth paying in our opinion. Great service, great marketing and great staff (during this very difficult time). Thank you! (Once Again)

Nick · 29 November 2020

★★★★★ 1/5

Trustpilot

Not helpful at all

Me and my husband was trying to rent a property via Robinson Jackson, we found a property on Rightmove and called, the number on rightmove is their help desk and the lady there said she's putting us in contact with one of their agents but just didn't. After we finally started the enquiry, we were asked to provide our own credit own credit check and we have to put in sooo much personal info into a website we don't really trust. They also specified Experian identity to use for credit check which made the renting process so hard. We had to give up the property in the end.

Simeng · 23 November 2020

★★★★★ 1/5

Trustpilot

Absolute bell ends from the welling…

Absolute bell ends from the welling branch Tony and scott could manage the toilet ques let allow be management. How a company can have these 2 represent them is beyond me. Just shows the standards they have. See below not just me look at all the reviews and the sad thing is no one even above them cares. Be very careful as they also take back handers from property developers so they will constantly lie above properties and offer. Very unprofessional, very poor communication skills and will make buying your home a nightmare. Stay away from welling branch and try others if really desperate but believe me and the others who have written on here they are a disgrace. More like the chuckle brothers or dumb and dumber. The 1 star is way too high for this company. Buying a home is meant to be a pleasant experience and not a peasant experience. Shocking communication skills, no customer service skills, i am very surprised that the so called directors/partners conduct themselves in the same manner and there is a very poor complaints procedure. Customer reviews mean nothing to this company as if they did they would do something about the clowns they have in their welling office. I really hope no one goes through the experience i have with them and also i would urge you to put a review up so people can see how terrible they are. Most good reviews will be from people selling their homes but look at the one looking to buy?? They may advertise as they have the most properties but they forgot to state they have the worst service and no care attitude. Absolute disgrace which i can understand from the sales manager as he thinks he is a big boy with a promotion on the cards but if u promote someone like that to branch manager shows the quality you hire. I would have expected better from the Branch manager but his head is stuck up Scotts a*** and he is struggling to pull it out. For someone to take the time to write this long review imagine how much they must have pissed them off.If you do see a property you really like try other branches to avoid disappointment as i cannot comment on their services but welling is an absolute joke full of clowns who think they represent themselves and not the company who pay their wages.

Rohan · 28 October 2020

★★★★★ 1/5

Trustpilot

Absolutely Rubbish

They were managing (fully managed) my buy to let property. 1. They found a tenant with lower than market price, but they said the tenants are excellent people. Once the tenant left, I realised they had damaged the property, left a lot of rubbish, they destroyed an arch in the garden, etc. 2. During tenancy, with high frequency I had to pay for Robinson Jackson's contractors to repair various things, repeatedly, e.g., the lock for the door to the garden, or toilet, leaking etc. Every time I paid for a proper repairmen, but the problems kept repeating. Every time I complained why these problems are repeating, they said the contractor (their own contractor) knows me and he would call me to explain, which never did! 3. Once the tenants left, the money that I could recover for damages was much less than what I had to pay for Robinson Jackson to repair the damages. 4. Theft by their contractors: They contractor charged me, about £400 for arch, they sent me picture that they have installed it. Due to lock down, I did not personally went to look. However, when the new estate agent company (Your Move) sent picture of the garden, I noticed the arch is missing. I have been chasing Robinson and Jackson for months to get my money back, every time they say we do not work with that contractor anymore. They say they need to get hold of him to see what happened. Nowadays, it seems somehow they know I am calling them and they do not pick up the phone!

Manny · 23 September 2020

★★★★★ 5/5

Google

After several unsuccessful attempts to sell our property with other agents, we decided to switch to Robinson Jackson. From the start, my partner and I were hugely impressed with the dedication, professionalism and friendliness of the …

Rosalind · 8 October 2024

★★★★★ 5/5

Google

This agency provides a great service. The agents are professional, quick in resolving any issues and very responsive. Special thanks to Alex and Tolga for their help. Highly recommend.

Darija · 22 May 2021

★★★★★ 1/5

Trustpilot

Please for your own sake, steer clear

They quite literally could not be any more incompetent if they tried. It took them nearly a week to fix our boiler when we had no hot water. I should’ve known they weren’t going to be good when we showed up to pick up keys on our moving in day and they hadn’t even cut enough keys for the 3 of us. But in a nice cyclical nature, when my flatmate dropped off keys when we moved out, they had no idea we were moving out either.

Liam · 24 August 2020

★★★★★ 1/5

Trustpilot

No deposit back after 15 days, rude staff

No deposit back after 15 days. Agent disputing false details missing and charging net curtain £20, sink plugs£5, to glue small carpet corner £20!! No receits provided just link to amazon. No proves for what they want money. Didn't refund me a penny, not even the agreed amount.Trust me they are the worst - Branch Rainham, Kelly manager. The management team never listen, never to get hold of for complaintsI had to go to tenacy protection scheme and now on process with OmbudsmanWorse agency ever

Diana · 12 July 2020

★★★★★ 5/5

Google

Great people and a whole wealth of experience and knowledge, I can only recommend and speak highly of the RJ Catford/Lewisham staff. They sold my property, helping get the price I wanted and offered support …

Anthony · 8 October 2024

★★★★★ 5/5

Google

Recently I've successfully bought a house and moved in through Robinson Jackson Catford Estate Agents. They are helpful and friendly staff, especially the manager Jamie and Maria. I'd like to recommend my friends and families to use their services for buying and selling property.

Jenny · 22 May 2024

★★★★★ 1/5

Trustpilot

COMPLETELY UNPROFESSIONAL

I was the buyer of a flat marketed by them. They delayed everything so much, gave incorrect information about the lease and service charges, and mistakenly copied me in on an email from the manager to a colleague saying I was mad and to ignore me. I was mad in that I was mad about the lack of service or any professional standards at all, which nearly lost me a good buyer.

Kerry · 15 December 2021

★★★★★ 1/5

Trustpilot

18 Park View Rd, Welling

Welling Rental Dept The only reason they have got such a high rating is because I cannot give them 0.Viewed two properties with them each time being shown round by a woman called Lily, each time we explained that we wanted a move because our current home had damp/mould issues and it was not pleasant,We liked the 2nd property 18 Park View Rd and decided to make an offer.Part of the process they gave you a form to fill out. On this form it asked for special requests, we specifically asked for guarantees that this property never had problems with damp, also asked verbally. We were told by the same woman there were no issues with damp.Got the keys on 26th Oct and started moving in gradually because of work. Finally moving in fully on 22nd Nov. To our horror in less than a week of fully moving in we had signs of damp and mould in two rooms which is slowly spreading.It is a property that they have had on their books for a period of time so they would have been well aware of all issues.BEWARE and trust at your peril

Stephen · 6 January 2020