Trusted Agent profile · Catford
Verified
★★★★★
495 reviews across 2 platforms
87 Rushey Green, Catford, SE6 4AF
Robinson Jackson's office in Catford, at 87 Rushey Green, is rated 4.0 out of 5 across 495 reviews on two platforms, including 266 Google reviews rated 4.8.
Every review we hold for the Catford office, from every platform, shown as written. First names only.
1/5
TrustpilotCOMPLETELY UNPROFESSIONAL
I was the buyer of a flat marketed by them. They delayed everything so much, gave incorrect information about the lease and service charges, and mistakenly copied me in on an email from the manager to a colleague saying I was mad and to ignore me. I was mad in that I was mad about the lack of service or any professional standards at all, which nearly lost me a good buyer.
1/5
Trustpilot18 Park View Rd, Welling
Welling Rental Dept The only reason they have got such a high rating is because I cannot give them 0.Viewed two properties with them each time being shown round by a woman called Lily, each time we explained that we wanted a move because our current home had damp/mould issues and it was not pleasant,We liked the 2nd property 18 Park View Rd and decided to make an offer.Part of the process they gave you a form to fill out. On this form it asked for special requests, we specifically asked for guarantees that this property never had problems with damp, also asked verbally. We were told by the same woman there were no issues with damp.Got the keys on 26th Oct and started moving in gradually because of work. Finally moving in fully on 22nd Nov. To our horror in less than a week of fully moving in we had signs of damp and mould in two rooms which is slowly spreading.It is a property that they have had on their books for a period of time so they would have been well aware of all issues.BEWARE and trust at your peril
5/5
GoogleDear Maria, Jamie and Chris, Thank you very much indeed for all the support you have given me in selling my property! Without your ongoing assistance in this case, the sale surely would …
5/5
TrustpilotBest estate agents I've seen
The Catford brand of Robinson & Jackson is just amazing, no praise is enough for all of the guys I've dealt with, Chris, Simon, Billie, Matt. They have even got a proper chaser, who is ensuring everyone in the process is doing what they are supposed to do. Chris, the owner is just amazing, you can find him almost anytime. They've gone above and beyond on all levels. Very kind and polite. When you are buying a place complications arise and they managed to smooth most of them for me. When my broker messed me around, they introduced me to theirs and he got me a mortgage offer within 10 days, he was so approachable that I could even keep in touch with him on WhatsApp. They're just around the corner from the flat I bought and just to give you an idea of how above and beyond they have gone for me, Simon (the branch manager) has even carried for me a delivery they received in the office to my block. I won't go into the detail of other favours they have done for me as I don't want to encourage anyone else to abuse them as much as I did but the point is they are amazing. Do not hesitate to use these guys, and trust me, I've had many bad experiences with agents in the past.
2/5
TrustpilotNot good enough to warrant the commission charges !
5 Stars to Tracey in the progress department, THANK YOU for all your help and understanding with our sale, you were fantastic particularly when things got very frustrating. Keep up the good work, you are an asset to Robinson Jackson.If I was giving a rating for Robinson Jackson in general it would be a 2 Star rating, without Tracey I would have withdrawn the sale. I don’t believe we were given the best advice regarding our Buyer, and feel the commission we paid was too high regarding the service we received, I could have done the same myself. The house we was selling was chain free, empty, freehold and in a good location. We have sold two previous properties through Robinson Jackson and was happy with the service, hence returning, we also used the Solicitors they work alongside of, who proved to be inadequate, to the point we had to have the Solicitor working on our sale replaced with another! The Solicitor our Buyer used was also appalling, maybe it’s Solictors in general. At one point I received an email at 10.45 PM on a Friday night stating something regarding the property which caused me not to sleep, and being a Friday could not talk to anyone until the Monday! I never did receive an explanation as to why this was sent at 10.45 pm.
1/5
TrustpilotAvoid like the plague
Avoid like the plague! Renting from them and they never send anyone for any problems. The last straw was today!! We have ONE toilet in the house between 3 adults, and the flush has broken, so we have no working toilet in our house! We called up Robinson Jackson and they didn't see this as an emergency and will be sending someone "probably" a day later. NO working toilet and it's not an emergency?? And get this... their solution? "Use a bucket" - I kid you not, the person at the branch suggested we use a bloody bucket as the toilet! I will be taking this matter to a higher authority, but this is just absolutely unacceptable!!
5/5
GoogleI found all the staff at Robinson Jackson Estate agents to be very helpful and polite, no question was a silly one and they took the time to answer any questions raised. …
1/5
TrustpilotAbsolute cowboys - Don't care about you as a customer - Just after maximum income they can make
Absolute cowboys - Accepted my offer on a property and just when I filed mortgage application and set everything in motion with lender, solicitor and others involved, these dudes came back asking to up the offer amount, not once, not twice but thrice till I decided to pull out of the deal. They clearly don't and wont represent your interest and all they care about is the max return they make on a sale. It's my first property and these sharks just tried to kill my dream of buying a dream home... their loss as other options have now come up. I have always heard several bad stories about sales/letting agents and this first time experience has just confirmed everything I hear about them. Wish I looked on here before even venturing into this whole sad ending rubbish. I know not to deal with Robinson Jackson in the near or distance future.
5/5
TrustpilotFantastic service, highly recomend.
Fantastic service, from start to finish at the Bexley Road, Erith branch. We decided to sell our Shared ownership property, and Garry and Dexter, sold the property within 3 days!! Much to our amazement as we were on a time limit with our onward purchase, they delivered on everything they said on the valuation. They vetted the buyer spot on to make sure they could proceed. It was then handed, to Jane Wilkinson, who chased the solicitors, Orbit, everyone, until completion. She held my hand right through our first property sale. Fantastic service, and I highly recommend them. They delivered the service, professionalism, and efficiency we needed to get the deal done. 5 Star!!!
1/5
TrustpilotHighly unprofessional and rude
Highly unprofessional and rude I was a potential buyer. Highly unprofessional and rude. Probably the worst agent in London area. Andy was the worst agent ever.
1/5
TrustpilotAvoid this agency at all costs
Avoid this agency at all costs. They seem eager to please at first but the minute you're tied in they will cause you hours of stress and misery. We were told numerous lies at and following the viewing - whatever it took to get us interested. None of the cleaning/work previously discussed was done before the move in date and it has been like pulling teeth to get anything done ever since. Like some other reviewers we spent hours doing this work ourselves as a result. Staff seem completely uninterested in the welfare of tenants or the condition of the property.
1/5
TrustpilotTotally time wasting!!!
Totally time wasting!!!I stoped my work and went to see 1 of the house they are selling,l did like it and same day l dropped offer and they accepted my offer;it was Friday afternoon...they asked my paperwork’s and solicitor letters etc...but it was weekend and l got contacted with solicitor on Monday morning and get it ready mortgage letters and bank statements...but guess what??They called Tuesday morning and said;l was late and someone gave better then my offer and they have to cancel it???is that joke...???If you want more money why did you accept my offer??If you accept it why are you trying get more offers??TOTALY TIME WASTERS Sorry...
1/5
TrustpilotRochester/Strood branch RMJ estate agents
Arranged a viewing in Rochester with Robinson Michael Jackson,hadA viewing confirmed by text for Saturday afternoon,we were at the property 15mins early,needless to say no one turned up or phoned,We phoned them palmed off with I don’t know where he is and He is not answering his phone,while we were waiting looked on their web page suddenly the house we were supposed to view is miraculously sold subject to contract,dreadful behaviour no wonder people are flocking to online agents.
5/5
TrustpilotHigh recommendation for RJ
RJ find our tenants and manage our flat. We receive regular updates and bi- annual photos of the flat. Our tenants have always been happy, kept the flat in good order and paid their rent in full and on time. Any issues are dealt with in a swift and efficient manner by RJ. I would highly recommend them as agents.
4/5
TrustpilotAfter signing up to Purple Bricks to …
After signing up to Purple Bricks to sell our house which they failed to do we decided to use high street estate agent. R.J sold our property within 4 weeks of it being on the market. Good communication throughout the sale and onto exchange of contracts.. Only reason haven't given them 5 stars is the amount of money they charge but did get a fixed fee instead of a percentage and they were cheaper due to this than other local estate agents in the area.
1/5
GoogleAVOID. Disgusting practices. Cutthroat mercenaries. They tried to straight up rob me through a legal loophole they thought they had. Worthless criminals. Yet another instance of corporations trying to push around individuals. They actually tried to intimidate me too.
5/5
GoogleStaff and manager of the Catford branch are very friendly and their knowledge of the area is excellent. They really helped us on a purchase and went beyond what we would have expected from an estate agent. Thank you.
5/5
TrustpilotI recently purchased a new home using…
I recently purchased a new home using Robinson Michael Jackson. From the very start of my dealings with them the team did everything possible to make my purchase as easy and stress free as possible They certainly put me first as the end customer. A special thanks to Jo in the Gravesend office who always went the extra mile and answered emails and phone calls at unsocialble times too - well recommended
1/5
TrustpilotAbsolutely awful, warning to everyone thinking of renting with Robinsona md JAckson-DONT!
Rented a property in Greenhithe through RJ, was meant to be unfurnished but when I turned up to the property it was still furnished with dirty washing still in the washing machine and dirty toiletries in the bathroom, I was promised the property would be professionally cleaned including the carpets, it most certainly was not clean, after the flat was finally emptied I was told it would be cleaned. I was then told it was cleaned but yet the carpets had not been hoovered, there was cobwebs everywhere, the skirting was still dusty. Marks on the walls, the bathroom floors had not been cleaned and the windows were awful, the cooker and fridge were also awful. After taking time off work and getting friends round to help clean it looked better, I paid for the walls to be painted. Then a year later was told I had to be out as the landlady was selling up and the new buyers were buying the place to live in and not rent out! I struggled and worried to find somewhere else for me and my little boy. A few days before I was due to move out my ironing board collapsed and left an iron mark in the corner of the room on the floor, I contacted my home insurance who agreed to replace all the carpet, however I was told by RJ that the landlady wanted £465 for the carpet. I explained I had contents insurance ( this is something they ordered I have and that I could not move in without it) but they were useless and didn't care. The landlady is now trying to claim nearly £1000! Yesterday I went to collect my post from the old address only to find out from the new tenants that it is actually being rented out!! So RJ completely lied to get me out despite me being an excellent tenant and paying rent on time every month. They also showed me that the carpets were new everywhere so they were trying to claim new carpets for the whole flat rather then just the front room (which is absolutely tiny) Do not trust RObinson Jackson at all,they just take the money but absolutely no care for their tenants, do not believe in doing what's right. awful.
5/5
GoogleAn excellent service kept me updated regularly with the progress.Helped by good sound advice.
5/5
GoogleDanny is a great agent and Rosie and Lorraine also very helpful. Friendly and good service.
5/5
TrustpilotHighly recommended
Robinson & Jackson Eltham branch are highly recommended. They are friendly, efficient, kept me updated, supportive and go the extra mile especially Theo.
5/5
GoogleWe were extremely pleased with the service we received from Robinson Jackson. Lorraine was absolutely fantastic at keeping me updated and informed. Would definitely recommend.
5/5
TrustpilotGreat service !!!!
Recently used Robinson Jackson for the sale our my parents bungalow. From start to finish was really happy with their service, but also support in the process. Would highly recommend this estate agent for anyone buying or selling a property.
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