Every review we hold for the Caterham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThey are horrible. They never respond to any query and always put excuses when you have any problem. I regret having rented with them.
Blanca · 25 February 2020
Agent replied
Dear Blana Martin,
Thank you for your feedback, I appreciate the time in your comment.
I would personally like to help you with this matter, and ensure that the outstanding query is dealt with immediately so that you are happy. I have just search our Croydon office system, and I can't seem to find your name, it may be in relation to another branch within the Choices group. However, I do want to help you.
Please can you contact me directly, on 0208 680 1414 or email me at danielthornton@choices.co.uk.
I hope that this is ok, and I look forward to hearing from you.
With warmest regards,
Daniel Thornton
Lettings Branch Manager
Choices Estate Agents.
★★★★★ 5/5
GoogleMy experience was great, the agent was very knowledgeable, helpful and friendly.
Tricia · 22 September 2024
★★★★★ 5/5
GoogleDaniel Thornton- 1 word Legend. A true professional and really takes the time to understand your needs and provide you the best service. World class!
Sherisse · 9 July 2019
Agent replied
Hi Sherisse,
Thank you so much for your feedback. It is greatly appreciated!
With kindest regards,
Daniel Thornton.
★★★★★ 1/5
GoogleDon't bother with Choices Croydon!!! They are unprofessional as following confirming a viewing by email, they then didn't turn up and had no common decency to call. What a waste of time.
First impressions count so I will never use them again. Their properties may look nice, but customer service is just as important - which they have none of.
Goldentipz · 26 June 2015
★★★★★ 5/5
GoogleThe hunt for the right property can be so taxing. But Rauf's expertise of the market, professionalism and constant communication allowed for a peace of mind. My demands were met and my expectations were exceeded. Oh and him being handsome was a bonus :). Would definitely recommend if you would like a straightforward and pleasant experience!
Genevieve · 28 July 2019
★★★★★ 5/5
GoogleVery good team and especially the support from Dan and Nichola.
Roger · 14 June 2022
Agent replied
Thank you for the five star review Roger! We wish you all the best for the future. Kind regards, Gabriella
★★★★★ 5/5
View AgentsGreat agent
Grant at Choices Caterham helped us sell our property when our existing agent was not able to. He was thoroughly proactive and helpful. I would definitely recommend him.
When our sale was progressing we were kept up to date with the sales progression team.
All in all a very good experience with this agent who sold our property.
Lizzy · 22 December 2017
★★★★★ 5/5
FacebookMy mother in law sold her property with Choice. They were very efficient, approachable, helpful, and sold her house very quick. I have also bought a property marketed through choice, and always found them to be very good and helpful. I would have no hesitation in recommending Craig and Chris and all their staff
Chris · 3 June 2019
★★★★★ 2/5
GoogleHad a really bad experience with Choices since the very first day. The only competent person I found was Will, who tried to help me in all situations. I would rate him 5* if I could!
People from head office are awful. I hope I won't need to deal with them ever again!
AnaPaiva073 · 28 July 2019
★★★★★ 5/5
GooglePerfect experience with team expecially with Mr Micheal
Perfect choice
Thank you to the whole team
Anu · 26 April 2024
★★★★★ 5/5
GoogleJust completed the sale of our flat today. Thanks to the two Dans, Skegg and Norris for their assistance throughout the process.
Martyn · 23 December 2023
★★★★★ 1/5
GoogleThiefs in coperate with landlords
Renato · 12 September 2022
Agent replied
Sorry to read your review, I see that this may be regarding some cleaning at the end of your tenancy which you agreed with and paid for in advance of the works being completed. Please do contact me if there is anything I can assist you with on karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager
★★★★★ 5/5
GoogleFirst class service all the way, I found Williams knowledge of the market exceptional and he was able to match and meet with my requirements. Needless to say I am a very happy customer and would recommended very highly anyone thinking of moving to check in with William first at Choices.
Craig · 28 July 2019
★★★★★ 5/5
GoogleWe put our house on the market with Gabriella and the Croydon Sales team last year and we were not disappointed. After a few viewings Gabriella got us a couple of offers to consider and we went under offer to our buyer 3 weeks after …
Lucy · 16 February 2021
★★★★★ 1/5
GoogleTerrible customer service it's been almost a month now and didn't get any response from choices, they just send me an email about 3 weeks ago saying that they will investigate but it was a lie like everything that they say. They are only looking to rob people.
Luinete · 11 December 2019
★★★★★ 1/5
GoogleI agree with other reviewers. I rented my flat out for 12 months through Choices and they were hopeless. Poor communication, very rare call-backs, needed constant chasing, regular late payments from tenant despite paying "full management" fees. Need I say more. Look elsewhere. You've been warned!
Paul · 28 July 2019
★★★★★ 5/5
GoogleAs an investor that has dealt with too many agents for my own good, I have found Afrahim to be by far the most experienced lettings agent I have worked with. He gave me advice that saved me money and maximise on my investment!
M · 28 July 2019
★★★★★ 4/5
GoogleWILL DONKER IS EXTREMELY POLITE, HAS EXCELLENT CUSTOMER SERVICES AND A GREAT AGENT WHEN FINDING ME A PROPERTY. HE IS RATHER DERTERMINED DOESN'T GIVE UNTIL THE JOB IS COMPLETED. I WOULD RECOMMEND HIM TO ANYONE AS HE IS ALSO PLEASING TO ONE'S EYE
Karen · 28 July 2019
★★★★★ 5/5
GoogleAmazing friendly staff. Will help you all the way through to get the property you want. I have had Beth Mcmorrow help me to get the property I want and she will drop everything and go out of her way to help you.
Sin · 28 July 2019
★★★★★ 4/5
GoogleNot an easy sale by any means but Dan and Nicola remained calm and professional throughout (I didn’t )
Ernie · 8 July 2023
★★★★★ 1/5
GoogleMy advice never use Choices. They scheduled an appointment in the morning and did not bother to let me know that they couldn't do it. They even had not apologised. I had to rescheduled with another agency as I do not trust them anymore!
Property · 10 July 2014
★★★★★ 5/5
GoogleVery professional and responsible team. Articulate and competent making the letting process much easier. First time landlord so was very apprehensive and mostly alien to legislation and regulations entailed. Found Afrahim particularly helpful and insightful, and of course Will. Would definitely recommend.
Ruken · 21 April 2017
★★★★★ 5/5
GoogleI 'm very thank full to Will who help us find a house for my family, he always was very honest to us and he always trying to help us how he could, I will recommend him to friends and family.
All · 4 January 2018
★★★★★ 1/5
GoogleHorrible customer sevices. Never call back even they promised. I have to call several times to get the home address I want to view. Really bad customer sevices . So rule with the customer. Never again!
Hoa · 28 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
