Hunters Castleford reviews

★★★★★ 5/5

Trustpilot

A reliable estate agent

Hunter Estate Agent provides exceptional service to its clients, and Bo Tsang exemplifies this with his outstanding dedication and professionalism. His commitment to excellence sets a high standard for customer service in the real estate industry. His attention to detail, prompt communication, and expertise make the selling or buying process seamless and stress-free. I highly recommend Hunter Estate Agent, especially Bo Tsang, for anyone looking for a reliable and efficient real estate experience.

Svardon · 18 March 2024

★★★★★ 1/5

Trustpilot

Very bad customer service.

Very bad customer service. I requested for a viewing and the agent texted me over WhatsApp about the viewing times and said viewing can be done only on weekends and evenings. No other estate agents texted me over WhatsApp and others called me directly when I made a inquiry and even scheduled my viewing appointment according to my preference but this agency seemed not so interested in selling the property or whatever. Next thing when he finally had a suitable time for my viewing, I had to cancel the viewing because my car was in the garage and they said it was not ready for collection so I called the estate agent to inform him about it and this guy was so rude. He didnt even say bye and just hung up. Very disappointed.

Mrs · 4 October 2025

★★★★★ 5/5

Google

I highly recommend the services that Kiera, Olivia and the team at Castleford provide. In recent times I have purchased and let properties through Hunters and can’t fault anything. They are a great bunch of people who communicate well and complete tasks swiftly. Use them, you won’t be disappointed!

Simon · 26 August 2023

★★★★★ 5/5

Google

Our agent we dealt with was Olivia. She was very professional, friendly and courteous at all times. She answered all of our questions quickly and helped resolve any matters, in relation to our property, in an understanding and positive way. She made the whole experience painless! Thank you Olivia!

Graeme · 26 August 2023

★★★★★ 5/5

Google

Used Hunters for buying my first house and cannot fault them! Hollie and Lisa were very helpful and friendly and kept me up to date during the whole process. Lovely welcome box as well when I picked the keys up ☺️Wouldn’t hesitate to use again or recommend Thank you!

Hannah · 26 August 2023

★★★★★ 5/5

Google

Great service from Lisa in the Castleford branch. She provided regular updates and responded quickly to any queries we had. The house was sold in 3 days. Highly recommended.

Jayne · 16 March 2026

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND DISHONEST

Hunters Stevenage is extremely unprofessional and dishonest!I want to caution everyone considering them before handing over a deposit, as they will go to great lengths to keep your money.I had been renting for eight years prior to this, in various properties with different agents, and never encountered any issues with the return of my deposit.It's incredibly frustrating trying to get a response from them, even through email. Without a doubt, they are the worst estate agent I've ever had to deal with. I lived in a rented house through them for nearly two years but recently purchased my own place through Own Homes (which hasn't had any issues).Hunters is currently refusing to refund my deposit after two months, citing a small rip in the carpet near the radiator pipe and a crack in the bath. Both of these issues were present when I first moved in.They are taking an unreasonable stance and are also claiming an inability to communicate with the landlord for nearly a month. They're even using minor issues like mold on the bathroom sealant and three burnt-out light bulbs as reasons not to return my deposit.Furthermore, after two months, they are now trying to deduct money from my deposit, citing a weed issue in the front garden.Letting Manager sent me an email at 7:14 PM, and immediately after that, I went to the house and took photos to document the situation. It's truly baffling how unreasonable they are being.I consistently paid the rent on time and took excellent care of the house while I was there, even installing a new shower. However, I'm currently facing issues retrieving my deposit, as I had to hire a cleaning company to restore the house to its original condition. This has been an ongoing process please be cautious when dealing with Hunters Stevenage!!!"

DAMLA · 6 September 2023

★★★★★ 5/5

Google

Throughout our process we dealt with Lisa and Hollie. These amazing ladies made us as first timer buyers feel at ease with each step and kept us well informed throughout. The process went extremely smoothly and pretty stress free thanks to the hard work Hollie put in around our offer at first as well as the work Lisa put in for us throughout the later stages. Cannot thank the team at hunters enough for the care they have for their customers.

Liana · 26 August 2023

★★★★★ 5/5

Google

Big thanks to the Hunters team! Home sweet home. Especially grateful for Lisa’s support, she kept me informed every step of the way, making the whole experience stress-free.

Ken · 16 March 2026

★★★★★ 5/5

Google

Lisa has been excellent in our house buying process so far. She is friendly, approachable and quick in answering and sorting out issues. Thanks Lisa!

Charlotte · 8 November 2024

★★★★★ 5/5

Google

Hunters were great the whole way through to get me through the process especially as a first time buyer. Lisa keep me in the loop which was appreciated even with the some of the complications. Definitely would recommend them.

Natalie · 5 December 2025

★★★★★ 5/5

Google

Have been using Hunters for the last few years to manage a BTL in Pontefract they have been proactive and helpful, recently placing a fantastic tenant. The Lettings team have been great throughout the whole process keeping it easy and hassle free, thank you Andy and James.

Joseph · 26 August 2023

★★★★★ 1/5

Trustpilot

Awful experience

Awful experience. Poor repairs. Illegal eviction - should have been a section 8 as landlord was selling up and tried to use the deposit for renovating the property into a HMO. Hunters also charged the previous tenants for professional cleaning which we were told would be happening in the first week or so of moving in. It didn't. They then tried to charge us for the same service. Wonder how many customers they do this to. Also charging for items not on the property but given to a neighbor, and later thrown out by him on his own garden area q(he advised landlord and hunters it was his to get rid of). They have identified it as formerly mine from property inspection photos which legally should not be taken of my possessions. Con artists. Pending further action.

Anthony · 6 September 2025

★★★★★ 5/5

Google

Hunters Castleford we can't recommend enough! A fantastic, reliable team that Keira Wiles has. A big thank you to Lisa, Sally and Mehak for all their help in selling our home.

Mike · 26 July 2024

★★★★★ 5/5

Google

First time letting out our property so didn't have a clue what we were doing. Hunters, and specifically James, has supported us every step of the way and sorted out all the hard stuff in a very calm and knowledgeable manner, making the whole process run smoothly.

Alan · 16 September 2025

★★★★★ 5/5

Google

I honestly can’t thank Lisa and the team at hunters castleford enough for all there help. From start to finish, selling my property in castleford and not being local myself, they have been more than helpful and very supportive, keeping me …

Michelle · 16 May 2025

★★★★★ 5/5

Google

What a wonderful team you all are! Thank you so very much for your professionalism, dedication and kindness! Everything was a total breeze from first viewing the property to moving into my new home! The extra special, caring touch was your …

Catherine · 16 May 2025

★★★★★ 5/5

Google

We just wanted to pass along how brilliant the service we have received has been. Mehak Ali and the team have been really helpful so far in our moving journey and have been so friendly to work with. Thank you! 😊 …

Sophie · 14 May 2025

★★★★★ 1/5

Trustpilot

Total scammers!

Total scammers!! Do NOT recommend at all!! I rented with with them for 4 years, was okay at first then it gotten difficult to get things properly fixed, they left us without a fridge and freezer for over a year so I had to buy my own! They send out the same repair men that told me over and over again they could t properly fix various things as it needed updating and my landlord was refusing to update (handyman’s words not mine). We had a mice infestation that I had made them aware of but nothing was done and they ended up coming into the house eating through all my kids Easter eggs and our snacks and my sons make a wish documents amongst other important documents!! I had to pay for the infestation to be sorted, I have paperwork that states the things that needed doing to stop them and they didn’t do half of it!! There was insufficient loft insulation, single glazed windows and no wall insulation so it was beyond freezing unless I had the heating on constantly. They didn’t carpet or decorate in god knows how long!! I paid £2800 deposit to stay in this house!! They then said as I was pregnant there would be too many people living in the property so I said okay can I please have a rent statement to get onto the council and was told by corena she would email this to me but this went on for about 6 months and she then sends me an eviction notice instead so I said okay can I have the rent statement she still refused! A year later I get the rent statement.. then another eviction notice. Their reason was my landlords granddaughter had cancer and needed to sell up to pay for treatment (she knew one of my sons was a cancer survivor and she also knew my youngest son is fighting a brain tumour!) she used my personal circumstances as a tool against me. I tried so hard to move out quickly but eventually got a property with the council.She caused 2 years of horrifying mental breakdowns, I have adhd and so you can imagine the impact it had! She never done and entrance or exit inventory with me, she next done entrance or exit key handover so the crook covered her bases.!! This wasn’t her first rodeo!!I have been informed by neighbours of repairs etc carried out since I left the property and also about the new tennants living there so they never sold the property.Social services are trying to help get my deposit back, the so called deposit guarantee scheme said there was nothing they could do as it was never with them!! So I had a look on company’s house at them… I suggest if your considering renting from hunters you look on companies house at them too!! They are a bunch of scammers and they keep getting away with it!!They have now left us with absolutely nothing! I’m a single mum having to furnish and carpet a house with next to no money struggling to decide if my kids need a bed or food, carpets or gas, curtains or electric!! I was told a survey of dilapidation was being done and that turned out to not be true!! I have asked numerous times about my deposit and she doesn’t reply to nothing! She ignores everything. She has stolen £2800 from me and my children. I have 2 autistic children and 1 is a cancer survivor and 1 has a brain tumour I have a lot of worries already with them without this worry about loosing so much money that was needed to benefit my children. British Gas had to swap the meter as per the request from the ombudsmen and corena Harris told me I’d better put them back I have this and more in messages!! I said I can’t as that is breaking the law and she wasn’t happy at all.. the old meters didn’t work!! I can only hope people do not make the same mistake as myself and put their trust in these despicable people!! Have a look on companies house before considering renting from them!!£2800 is a lot of money for a single mum with 6 children and 3 of which are very poorly and one is fighting a brain tumour you ask yourself what kind of person does that!!

Emma-Louise · 7 July 2023

★★★★★ 1/5

Trustpilot

Took a day off work for a confirmed…

Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules. This lot are a joke of an agency, disorganised, unreliable, and downright careless. If they can’t manage something as basic as turning up prepared, they’ve no business calling themselves professionals. Steer well clear.

Asad · 28 August 2025

★★★★★ 5/5

Google

Get service through Hunters, kept me up to date every step of the way. Staff were very friendly and made the moving process as easy as possible. Extra thanks to Holly and Lisa (Castleford branch) for everything. Would highly recommend Hunters to anyone looking to move.

Nicola · 26 August 2023

★★★★★ 5/5

Google

I had listed my property with another agent and was very disappointed . I then changed to hunters after reading reviews and spoke to Lisa and hollies and all I can say is belive the brilliant review they are all 100% true facts. They got me a buyer within 4 week and the ladies from Castleford office call me with updates. Yeah the other agent Strike them off your list and go to hunters,

Geoff · 29 November 2023

★★★★★ 5/5

Google

Honestly, thank goodness we had Lisa working with us! Had a logistics struggle with Solicitors but Lisa guided us through the whole process so well! Thank you so much

Riecko · 16 February 2026

★★★★★ 5/5

Google

I am a landlord and have used Hunters over many years as a letting agency finding them professional and helpful at all times. Thomas Robinson.

Tom · 19 March 2026