Every review we hold for the Castleford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHunters Failed to inform my solicitor , that the contract required signing by a certain date , or I would incur an increase of £10k in the purchase price. They would not allow me to view the property after the tenants had left , due to shortage of staff , meaning by the time I had viewed it , the time for signing without incurring extra costs of £10k had expired.
Very unprofessional, 2 members of staff dealing with the purchase , both left during the process.
The Hunters for sale sign blew down, causing damage to the garden wall, and taking part of the stone wall and gate with it. They failed to make good the damage or pay for the repairs .
Ombudsman investigating .
Avoid
I reply as follows to your lengthy response.
I did issue you with A formal complaint and you responded with your final response, my complaint and your response has been forwarded to the property ombudsman. I was informed by Hunters, that I had to pay a further £10k, which was after I had signed the contract, and I had already transferred the agreed , non renegotiation purchase price of £100k on the 4th of January, as failure to do so would result in you putting the property back up for sale. I had no option but to forward a further £10k. I liaised with the seller, who stated you were unprofessional and lots of mistakes were made . My solicitors have confirmed they knew nothing of the clause to sign prior to Christmas. They are fully compliant with providing the property ombudsman of the details of the sale and your incompetence . I required everything in writing from you, to ensure they are no misinterpretations of any conversations .The reason for the further viewing , was to inspect the property after the tenants had terminated their tenancy. I require £10k reimbursed , and costs of repairs to the wall caused by your for sale sign . I will leave it in the hands of the property ombudsman . It is noted that Hunters have deleted their lengthy response, which was full of inaccuracies, I had already kept a copy for the ombudsman . If you spent so much time replying to my review late at night , why would you then delete it . This is why I requested everything in writing , so nothing can be misunderstood
J · 27 May 2024
Agent replied · 25 August 2024
Just to be extremely clear two renegotiations happened during your legal process after the original sale was agreed at £130k. One was to £100k and then a later one prior to completion to £110k. Both were overseen by both legal teams. You agreed to a renegotiated price of £110k and subsequently signed the paperwork and completed your sale. Signing and paying an agreed amount are not the actions of someone who wasn’t aware of the increase or someone who didn’t agree to it.
Staffing - we have a high staff retention rate, of the two you mentioned, one of my valued sales negotiators is on maternity leave due to return and the other one left to spend more time with her young family. Neither of which I’d consider “unprofessional” reasons and are totally irrelevant to your allegation.
Availability for viewings - this was the 4th viewing you’d had of this property and you’d requested to view it on the day and we simply didn’t have adequate cover in the office, if we had we would have accommodated as we did the other 3 times.
For Sale Board - as most estate agents do we outsource to an external company. This was dealt with immediately after your sale completed. I have since emailed you (as you won’t talk on the telephone for some reason despite me giving you my mobile and asking you to contact me whatever time of day) several times to make sure this has been rectified to which I have had no response.
Since you completed your sale in January you have emailed me a short paragraph basically demanding £10k and I have spoken with legal teams on both sides who agree that the terms were agreed and the sale was completed within the terms. I have asked you to send in a formal detailed complaint with a copy of our full complaints procedure which I am yet to receive and I have urged you to contact the Property Ombudsman so they can fully investigate and you can have some peace of mind that we have done nothing morally or legally wrong.
My offer stands to contact me directly to discuss this further.
★★★★★ 5/5
GoogleHunters have been managing the rental of my properties for several years now, and the whole team are very professional in their approach to the Lettings and an absolute pleasure to work with. I have to give a special mention to James who has been super helpful recently. I have every confidence in continuing to have the Hunters team take care of my properties.
Stephen · 27 May 2024
★★★★★ 5/5
GoogleBrilliant team at hunters! Andy and Beth especially, sorted everything out so quickly and helped me through every step. Were glad to be renting from them. 😊 …
Charlotte · 16 February 2026
Agent replied · 16 April 2026
Thanks Charlotte for taking the time to leave us a review we really appreciate it.
★★★★★ 5/5
GoogleHighly recommend.... brilliant from first initial enquiry all the way through to been handed the keys...staff are so helpful and polite 😀😀 …
Amanda · 26 March 2026
Agent replied · 16 April 2026
Thanks Amanda, appreciate you taking the time to leave us a review.
★★★★★ 5/5
GoogleSo glad we went with Hunters. They were friendly and professional, nothing was too much trouble for them. All absolutely brilliant and I definitely recommend anyone looking to sell or buy to use these guys! Special shout out to Mehak, Lisa, Sally & Kiera all fabulous. Can’t thank you all enough.
Sascha · 18 December 2024
★★★★★ 5/5
GoogleIt is the first time buying a house. I would like to thank the team at hunters. Special mention to Lisa Horsey for all the support, the regular updates and guiding me through the process of buying my house. Lisa was polite and dealt with any queries I had in a professional manner. With the support I received from Lisa it made buying my first house a non stressful experience. Thanks again Lisa
Sara · 30 October 2023
★★★★★ 1/5
TrustpilotI have just bought a house where the…
I have just bought a house where the seller's estate agent was Hunters. two items to note : 1. their pestering me to prove I had the funds via endless email demands, then when my solicitor raised one issue, total ignorance for 2 weeks. Not good. 2. I feel for the seller in that they totally missed off the presence of a very long private tree-lined driveway, and a full size totally convertable loft.
Robert · 2 October 2025
★★★★★ 5/5
GoogleMany thanks to the staff at Hunters Estate & Letting Agents Castleford for their help and guidance during the sale of my deceased Dad's property.
Always helpful,we mainly dealt with Lisa Horsey who was very helpful and professional,would highly recommend them.
Gill · 16 April 2025
★★★★★ 1/5
TrustpilotGave the property I had put a holding deposit down on, to someone else.
I went to view a property and I put down an application straight after seeing it. I was aware that quite a few applications might have been put down and that we might not get it. However, a few days later I was phoned by the agent who said that the landlord didn’t originally pick us, but the people they did pick had not responded so he said if I want to put a holding deposit down that day that the place would be mine as the landlord had agreed to my friend and I renting the property instead. We put the deposit down right away and a few days later (today) I got an email saying that the original people had “resurfaced” and had signed forms and passed referencing etc and they were going to go with them instead. They then refunded my deposit. I had cancelled viewings and made plans surrounding moving into that place. They basically used us as backup even though we’d put a deposit down. The email wasn’t even apologetic. Terrible agency.
RM · 28 July 2025
★★★★★ 1/5
TrustpilotHunters Baldock as letting agents…
Hunters Baldock were the letting agents for a recent rental. I found them rude and difficult to the point of enjoying the power they had over me as a nervous tenant in an expensive and competitive market. They piled on the reasons why I might not get my deposit back (which they still have not returned) were useless with actual sums and dates and generally unpleasant.
Jane · 21 March 2024
★★★★★ 5/5
GoogleId Like to thank Caitlin arrowsmith who is new member of hunters team and i was overwhelmed when receiving a phone call by herself informing us about a property. As a massive struggle this journey is, I thought this was kind and thoughtful therefore I'd like to rate her service 5 star in effort, polite and just reaching out to us many thanks. Brilliant
Trisha · 27 April 2024
★★★★★ 5/5
GoogleI'm a landlord with Hunters and deal with both Kiera and Andy. I've worked with several letting agents over the years and after dealing with Andy for 3 months with one of my properties, I decided to take all 8 over to him as the team at hunters are absolutely spot on. I recommend them to each and every landlord I speak to now.
They are absolutely brilliant and go above and beyond for you. I appreciate I have given them a few now, but even when they only had 1, they were brilliant!
George · 27 April 2024
Agent replied · 25 August 2024
Thank you George that means the world. You’re a pleasure to work with.
★★★★★ 5/5
GoogleCannot thank Sally & Hollie enough for getting my house sale over the line. They kept me updated regularly and dealt with things efficiently. The last time I sold a house (with a different agent), I had a terrible experience. Hunters have given me renewed faith in estate agents. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
S · 26 August 2022
Agent replied · 25 August 2024
Thank you so much for your amazing review. Well done Sally and Hollie.
★★★★★ 1/5
TrustpilotI phoned up a interest in a property…
I phoned up a interest in a property and got a private mobile number saying she worked for hunters, the next 2 days I bombarded with calls and 2 booked appointments. I politely asked to be left alone then a call literally 20 mins later and again the next day to see if I was attending a meeting with her and her husband on a Sunday. What is going on here if anyone can shed any light on this , I was so stressed out I blocked her. I wouldn't go to these if they were last estate agents left. Garbage
Darren · 25 July 2025
★★★★★ 1/5
TrustpilotI emailed this useless company 3 times…
I emailed this useless company 3 times over a period of three weeks to inform them that one of their properties had a wildly overgrown hedge and garden that was making the locality look a mess, and also impeding foot and mobility scooter traffic on the pavement. They didn't bother to reply ,so I reported the mess to the city council and wished them good luck in ignoring their emails ! Hopefully the council will do the work and bill these clowns !
Customer · 23 July 2025
★★★★★ 1/5
TrustpilotRented through hunters
Rented through hunters. We found out after being in property for 2 months that our landlord had died. Thus information was given through executor of will. When we left 3 weeks ago hunters still hadn't informed us he had died. They have ignored emails and not even acknowledged receipt of keys as we requested. Peter croft in charge of rentals has been rude and useless. When I spoke to him re our landlord dying and asking what was happening he laughed and just said he didn't know about the contents of the will. We had no choice but to use them but would never chose to use them
Neil · 22 July 2025
★★★★★ 5/5
TrustpilotHunters Filey excellent easily deserve…
Hunters Filey excellent easily deserve five stars particularly Aimee and Beth. Overall this Estate Agent is one of the best we’ve ever dealt with I don’t understand the low review for Hunters overall, but that cannot be applied to Hunters of Filey.
Stephanie · 27 March 2025
★★★★★ 5/5
GoogleReally good experience with Hunters Castleford. Everything went smoothly from booking a viewing to signing the contract. Beth was always super helpful and answered promptly.
Sophie · 21 August 2024
Agent replied · 23 October 2024
Thank you Sophie for taking the time to leave us 5 stars.
★★★★★ 1/5
TrustpilotLeaving flats on zoopla that have been…
Leaving flats on zoopla that have been unavailable for ages- really really annoying i hate you- sad that I can't harm your ratings more but you already have a terrible score
Alice · 1 September 2026
★★★★★ 5/5
GoogleA pleasure to deal with, always willing to pick up the phone and answer any question big or small. Lisa has been a god send throughout our sale, in difficult times and with no fault of Hunters she has been there and pushed us through to completion. If we contemplate another move Hunters will definitely be the agent we use.
Sarah · 26 June 2024
★★★★★ 5/5
GoogleI want to give a big shoutout to Andy for his fantastic service! Our thermostat had been out of order for the past three days, and he managed to fix it in just two minutes. Quick, efficient, and hassle-free! Excellent service from Hunters Estate & Letting Agents, Castleford. Highly recommend!
Sairam · 1 December 2024
★★★★★ 5/5
GoogleThis is the second rime I've used Hunters for a move. Great service Lisa kept me up to date in a long drawn out buy the team.are so friendly and nothing is a chore. I highly recommend Hunters for your next move.
Gill · 26 August 2023
Agent replied · 25 August 2024
Thank you for your amazing review it’s very much appreciated
★★★★★ 5/5
GoogleDear Hunters,
I just wanted to say thank you for your support during my tenancy. You have been responsible and helpful throughout. Olivia and James have been very professional, supportive and customer orientated. I do really appreciate your assistance.
Wishing you all the best, and thank you again.
Olga · 16 July 2025
Agent replied · 16 April 2026
Thank you Olha for taking the time, you have been a wonderful tenant! All the best for the future.
★★★★★ 5/5
GoogleI'm a landlord and Hunters of Castleford have dealt with my rentals for the last few years.
If you want an agent that goes the extra mile then look no further. Nothing is a problem and they deal with the whole process perfectly.
Big thanks to Beth Allan who is very helpful everytime and does a fantastic job.
Carl · 26 July 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
