Ushers Estate Agents Carshalton reviews

★★★★★ 5/5

Google

We used Ushers Estate Agents for 7 years to let our property and they were always excellent in all respects, from arranging viewings, showing the house, selecting tenants and sharing information. When we decided to sell the house, Stephanie, James and Michael went above and beyond with their help and guidance through the process, securing a prompt and motivated buyer. We highly recommend using them for any purchase, sale or rental in the future.

Wipawan · 9 December 2022

★★★★★ 5/5

Google

We used Ushers Estate Agents for 7 years to let our property and they were always excellent in all respects, from arranging viewings, showing the house, selecting tenants and sharing information. When we decided to sell the house, Stephanie, James and Michael went above and beyond with their help and guidance through the process, securing a prompt and motivated buyer. We highly recommend using them for any purchase, sale or rental in the future.

Wipawan · 25 November 2022

★★★★★ 5/5

Google

We had a fantastic experience with Ushers Estate Agency when buying our first home. From start to finish, the team were incredibly helpful, supportive, and easy to communicate with. They guided us through every step of the process, kept us well informed, and maintained great communication between us and the owner, which made everything run smoothly. They also recommended an excellent solicitor, which took a lot of stress out of the process for first-time buyers like us. We honestly couldn’t have asked for better service. A huge thank you to the whole team at Ushers, we’d highly recommend them to anyone looking to buy a home.

David · 15 February 2026

★★★★★ 5/5

Google

Ushers Estate Agents made purchasing our first time property an enjoyable experience! Great communication, quick replies and good advise. Stephanie was outstanding, keeping us up to date with the property, guiding us through the sale as first time buyers. A great family-run business. Thank you!

Mel · 24 September 2024

★★★★★ 5/5

Google

Highly recommend Ushers. Communication was great all the way through the process. Stephanie took time to go through the questionnaire form as part of the sale. Very helpful to a new seller as I was. The time from going on the market to finding a buyer was very short which is a credit to Usher's as the house was in a state of disrepair inherited by our family. Overall a very positive experience.

Phil · 8 April 2026

★★★★★ 5/5

Google

I would like to express my sincerest gratitude to Stephanie and Michael for all their support during the whole process. Everything was handled with extreme professionalism, pertinence and friendly approach. I would definitely recommend their services. They have managed to fulfil all my requirements and moved me into my new property within two months. Big thumbs up! xxx Kind Regards Nikolay

Nikolay · 14 April 2025

★★★★★ 5/5

Google

I have just bought my first property through Ushers and I can't thank them enough for the experience. Stephanie and the team were helpful, communicative and went above and beyond to make the whole process as smooth and efficient as possible. I would recommend Ushers to anyone and I will definitely go back to them when selling the property in the future! Thank you for the incredibly warm and personable service!

Laura · 25 December 2022

★★★★★ 5/5

Google

Many thanks to Kassie, Stephanie and the rest of the Usher Team. You all have been absolutely brilliant. The whole process of finding a property to rent is tedious but lovely Kassie were extremely helpful. She is quick to respond to my emails and kept me informed. I have also called several times and I always get an answer on my queries. The team are very professional, friendly and goes above and beyond their job. I will definitely recommend Team Usher to my friends and family.

Marizl · 2 October 2021

★★★★★ 5/5

Google

I can't express my appreciation enough for the hard work & effort that Michael, Stephanie & the team put in during the sale of my property. My circumstances were such that the sale was far from simple & the team went above & beyond to assist me in every way possible. The communication throughout was thorough & they were always available when I needed them. Ushers is a local, family business & the personal touch was clear from the start. If you want a friendly & efficient estate agent to sell your property, I would highly recommend that you use Ushers in Carshalton High Street. You will be glad that you did. Thank you!

Sharon · 22 January 2026

★★★★★ 5/5

Google

As a first time buyer, finding and being accepted on a house is obviously a daunting process, with many ups and downs. But working with Ushers has helped massively. They seem to genuinely care about you and your needs as a person and the best example of this came when, having seen someone else get accepted for a house, I received a call from Ushers to say it had fallen through. They did not need to do that, but they remembered how keen we were regarding the property and they called us first. It's that sort of human touch that will remain with me. They were also on hand to recommend solicitors and other bits too, so it comes as no surprise when I read other reviews stating how professional and courteous Ushers are. A big thank you to Stephanie and the team.PositiveQuality

Alex · 27 August 2021

★★★★★ 5/5

Google

I went back to Ushers after a lengthy gap of 17 years, after I'd had such a positive experience with them previously. We were in a hurry this time to get on the market and Michael came to see us the day that I called him. We were up and running on Rightmove and Zoopla within 4 days of making the initial call, and that included having a great set of photographs taken as well (special mention to the photographer who is very talented). Stephanie looked after us the whole way through and has been very responsive throughout, always at the end of the phone to advise and push things along. In summary, Ushers offer a very professional, proactive service and, compared to their local competitors, they offer great value for money. I'd be very happy to recommend Michael, Stephanie and Cassie to anyone looking to sell their home.PositiveResponsiveness, Quality, Professionalism, Value

Clare · 27 August 2021

★★★★★ 5/5

Google

Have been dealing with Michael and his team at Carshalton for the past 10 years for my rental property . They are always been professional, responsive,helpful and always found the right tenant for the house. we had to find another tenant in February 2021 and everything was coordinated perfectly keeping in mind the covid restrictions with viewings, credit checks, handling the agreements etc. Michael has always been very fair with the commission rates which I believe to consistently the lowest in the area. Very happy with their professionalism and customer care. The team is excellent.PositiveResponsiveness, Quality, Professionalism, Value

Nicky · 27 August 2021

★★★★★ 5/5

Google

Bought a property in Carshalton with them over fifteen years ago and thought their service was good then. In the last eight years I have rented out the property and the support from Ushers has just been outstanding. No question/query was ever to big or to small. They could always suggest ways of getting things done or who I could get in touch with. I feel some of their staff go above and beyond to support their clients especially as I lived away, I felt reassured my property was being looked after. Having just sold the property; I am pleased I continued to use their services. Again no question or query was too big or small, they were quick and efficient at following things up and chasing buyers/solicitors if need be. Always friendly and I can't thank Stephanie and the Ushers team enough.PositiveResponsiveness, Quality, Professionalism

Lynsey · 27 August 2021

★★★★★ 5/5

Google

Having had a disappointing experience with my previous estate agents, I turned to Ushers to take over. Michael came round to have a chat and I instantly knew that I was in good hands. My property was sold shortly afterwards and despite a few hick-ups with solicitors, the sale has now successfully gone through. Throughout the whole process Ushers have been there to offer advice and have kept me up to date with all the info relating to my sale. Their communication has been excellent and nothing was too much trouble. In particular, Steph has been incredibly helpful and has been a real force in making it all work. I would not hesitate to recommend them to anyone, you wont be disappointed! Thank you Ushers!PositiveResponsiveness, Quality, Professionalism, Value

Karen · 27 August 2021

★★★★★ 5/5

Google

I am in the process of completing on the purchase of my new house which I have purchased through Ushers. Everyone at Ushers has always been incredibly professional and helpful. There is always someone available to answer the phone and if they can not help, I have always had a prompt return call. I have mainly dealt with Stephanie who has been so helpful through the whole process and regularly calls with updates. I would definitely consider using Ushers if I was to sell in the future and I would definitely recommend them to anyone looking to buy or sell.PositiveResponsiveness, Professionalism

Tracey · 27 August 2021

★★★★★ 5/5

Google

Having previously purchased our property via Ushers when we started considering selling the same property we contacted Ushers immediately. What is so great about Ushers is that they are easy to contact, responsive, polite, helpful, everything you need from an agent when you are going through a house move. Throughout quite a lengthy moving process (through no fault of Ushers) their outstanding level of customer service never faltered, and I would absolutely recommend them to anyone. Special shout out to Stephanie, thank you!!PositiveResponsiveness, Quality, Professionalism

Chloe · 27 August 2021

★★★★★ 5/5

Google

Ushers have been diligent, efficient and supportive throughout our move. We would like to thank Stephanie for being on the ball and providing us with up to date information and advice on how to expedite our move. We would highly recommend Ushers

Joanne · 26 September 2024

★★★★★ 5/5

Google

I sold my flat with Ushers, after remembering their good service when we bought it. They provide an excellent professional service at a reasonable price. Above all they are honest, helpful and a pleasure to deal with. Thanks to Michael and Stephanie!

Lisa · 24 September 2024

★★★★★ 5/5

Google

We would like to thank the team at Ushers Estate Agents and in particular Stephanie for her help and assistance with our recent house purchase. Whilst we appreciate that Stephanie was acting for the vendors, her intermediation, clarification and determination to find a mutually agreeable outcome resulted a successful purchase. After terms had been accepted Stephanie was diligent in project managing the initial offer to exchange and subsequently to completion. Stephanie’s persistence against a backdrop of delays from surveyors, searches, and solicitors all of whom were being overwhelmed due to the stamp duty holiday, compounded by the restrictions of working in the Covid19 environment. Throughout the process Stephanie kept all parties informed of progress, quarterbacked activity, and nudged stakeholders where and when required. Stephanie was an excellent conduit to her clients allowing us to clarify/negotiate a number of aspects of the purchase, her super positive “can do attitude” was a significant factor in ensuring a successful outcome. Our thanks to Stephanie and the team at Ushers. Marcus and Santika

Marcus · 23 June 2021

★★★★★ 5/5

Google

Ushers did their job selling my property but went one step further and assisted a very difficult and traumatic sale amidst tempers, hostility and even threats of legal feuds. Ushers remained calm, undeterred and were not bullied into taking sides or leaving their professional code. I was personally impressed by Micheals' awareness of the legality of several issues and his ability to navigate very diplomatically through muddy waters and still come out clean. Stephanie and Cassie were truthful and remained focussed on selling rather than getting involved with details that were sabotaging the sale. A good estate agent for a sale that's not going to be easy and needs a lot of mediation.

Joan · 23 June 2021

★★★★★ 5/5

Google

Ushers Estate Agents were the selling agents when we bought our house in Carshalton 16 years ago. Even though they were not our agents for our property we were selling they were a lot more helpful than our actual agents (I will not name even though I would love to name and shame). So, when we decided to sell our property there was only ever going to be one agent we would use and that was Ushers. From the moment Michael arrived to value our property I knew we had made the correct decision. Michael had the original advert when we bought the property. He explained the whole process and what Ushers would do to sell our property. Michael had a lot of research to back up his pricing decision which was higher than I had expected. He then explained the steps we would be going through in the selling procedure. All agreed and the process started. Once the photographer, Daryl, had taken the pictures of the house (which were amazing, we almost did not recognise the place) the house was listed on Rightmove as a Premium Listing. The viewings started the following Saturday, then a few during the week and another lot of viewings on the following Saturday. All throughout Stephanie and Kassy kept me abreast of any developments with any potential offers. But to cut a long story short we had a very acceptable offer which we accepted within 2 weeks. The whole process from listing to completion has taken just over 9 weeks. This is in no small measure due to the professionalism of Ushers. I think even they are surprised how quickly it has happened. I would highly recommend Ushers, Michael, Stephanie and Kassy have been superb and a joy to deal with. Thank you so very much. We can highly recommend this local, independent, professional and helpful estate agent.

Ellie · 23 June 2021

★★★★★ 5/5

Google

I recently moved to the Carshalton area 7 years ago and had dealt with several estate agents to sell and buy. I found them all to be much of a muchness, promising the earth, fantastic at selling, slick and smooth in negotiation, but useless, tiresome and frustrating to deal with once a sale had been agreed. Michael at Ushers, along with his team, are different. Yes, Michael can sell and he is smooth, but in this game you have to be. The Ushers estate agent's lives and dies by it's reputation because they are an independent estate agent and not a chain like the others. Michael said Ushers would provide a more personal service; they did much more than this for us though, they also provided us a solid mortgage broker too, that got us our mortgage. When I first approached Ushers, I wanted them to come and evaluate my property. They asked how many other estate agents I'm getting in and I said I'll get 3 in total and choose the one I feel best to go with. Ushers advised, "get the other two in first, then you'll see what we have to offer that they might not". I had never come across any other agency with this approach - and I liked it. It's a ruthless competitive market and I found this approach unique and it stuck in my head. I can be cynical at times, but I took this as a positive and thought to myself, let's see what's different about these guys. Michael is a straight down the line, transparent business person. An abundance of knowledge about the area, house prices, the market, etc. You can see, despite being the owner, he knows at ground level, what the game is about. Finger on pulse. I am a straight talker too and I do criticise when I need to, but give praise where it's deserved as well. We had 7 viewings booked for the Saturday. Michael called me on the 11th hour asking, "can we squeeze one more in, he's willing to offer over asking and he's keen to get in on the Saturday, he doesn't want to lose out, but the decision is yours". So we had 8 viewings on the day. The following Monday, we had 3 solid offers, but the 8th person had bid the highest, as Michael said he would and was the warmest family we're happy to sell to. Michael again demonstrating he has a radar for people's commitment, integrity and keeping all parties happy. Upon accepting the offer, we have been dealing with Michael's colleague, Stephanie. Or should I say, St. Stephanie. On my previous house move, at this stage, I had horrible experiences once the sale was over. The "aftercare team" I dealt with before were diabolical. Stephanie however, is patient, proactive, thorough and is great on comms, mobile phone, email, carrier pigeon you name it; you're always kept up to date with progress. Everything is transparent, clear and precise. We are now past exchange date, we're on the home run stretch towards completion. Ushers are straight to the point, no messing about and want to get the job done. What separates them from other estate agents is the human and personal touches, you just won't get with if you go with a chain estate agent. Going with Ushers, for me is what I call a, NO-BRAINER.

Fabrizio · 23 June 2021

★★★★★ 5/5

Google

Many thanks to Kassie, Stephanie and the rest of the Usher Team. You all have been absolutely brilliant. The whole process of finding a property to rent is tedious but lovely Kassie were extremely helpful. She is quick to respond to my emails and kept me informed. I have also called several times and I always get an answer on my queries. The team are very professional, friendly and goes above and beyond their job. I will definitely recommend Team Usher to my friends and family.

Marizl · 23 June 2021

★★★★★ 5/5

Google

We rented through Ushers for three years, and my experience with them was consistently positive from start to finish. Whenever something went wrong in the property, whether it was the fridge, the washing machine, or even the heating, they were always quick to respond and made sure everything was sorted without any stress. Over the years we built a genuinely good relationship, and when we eventually bought our own home, Ushers went above and beyond by helping us end our tenancy a month early. That support made a huge difference during a very busy and exciting time for us. I’m truly grateful for their professionalism, kindness, and reliability throughout my tenancy. I wouldn’t hesitate to recommend Ushers to anyone looking for an agent who really cares about their tenants.

Lois · 9 January 2026