Ushers Estate Agents Carshalton reviews

★★★★★ 5/5

Google

We would like to thank the team at Ushers Estate Agents and in particular Stephanie for her help and assistance with our recent house purchase. Whilst we appreciate that Stephanie was acting for the vendors, her intermediation, clarification and determination to find a mutually agreeable outcome resulted a successful purchase. After terms had been accepted Stephanie was diligent in project managing the initial offer to exchange and subsequently to completion. Stephanie’s persistence against a backdrop of delays from surveyors, searches, and solicitors all of whom were being overwhelmed due to the stamp duty holiday, compounded by the restrictions of working in the Covid19 environment. Throughout the process Stephanie kept all parties informed of progress, quarterbacked activity, and nudged stakeholders where and when required. Stephanie was an excellent conduit to her clients allowing us to clarify/negotiate a number of aspects of the purchase, her super positive “can do attitude” was a significant factor in ensuring a successful outcome. Our thanks to Stephanie and the team at Ushers. Marcus and Santika

Marcus · 23 June 2021

★★★★★ 5/5

Google

Ushers did their job selling my property but went one step further and assisted a very difficult and traumatic sale amidst tempers, hostility and even threats of legal feuds. Ushers remained calm, undeterred and were not bullied into taking sides or leaving their professional code. I was personally impressed by Micheals' awareness of the legality of several issues and his ability to navigate very diplomatically through muddy waters and still come out clean. Stephanie and Cassie were truthful and remained focussed on selling rather than getting involved with details that were sabotaging the sale. A good estate agent for a sale that's not going to be easy and needs a lot of mediation.

Joan · 23 June 2021

★★★★★ 5/5

Google

Ushers Estate Agents were the selling agents when we bought our house in Carshalton 16 years ago. Even though they were not our agents for our property we were selling they were a lot more helpful than our actual agents (I will not name even though I would love to name and shame). So, when we decided to sell our property there was only ever going to be one agent we would use and that was Ushers. From the moment Michael arrived to value our property I knew we had made the correct decision. Michael had the original advert when we bought the property. He explained the whole process and what Ushers would do to sell our property. Michael had a lot of research to back up his pricing decision which was higher than I had expected. He then explained the steps we would be going through in the selling procedure. All agreed and the process started. Once the photographer, Daryl, had taken the pictures of the house (which were amazing, we almost did not recognise the place) the house was listed on Rightmove as a Premium Listing. The viewings started the following Saturday, then a few during the week and another lot of viewings on the following Saturday. All throughout Stephanie and Kassy kept me abreast of any developments with any potential offers. But to cut a long story short we had a very acceptable offer which we accepted within 2 weeks. The whole process from listing to completion has taken just over 9 weeks. This is in no small measure due to the professionalism of Ushers. I think even they are surprised how quickly it has happened. I would highly recommend Ushers, Michael, Stephanie and Kassy have been superb and a joy to deal with. Thank you so very much. We can highly recommend this local, independent, professional and helpful estate agent.

Ellie · 23 June 2021

★★★★★ 5/5

Google

I recently moved to the Carshalton area 7 years ago and had dealt with several estate agents to sell and buy. I found them all to be much of a muchness, promising the earth, fantastic at selling, slick and smooth in negotiation, but useless, tiresome and frustrating to deal with once a sale had been agreed. Michael at Ushers, along with his team, are different. Yes, Michael can sell and he is smooth, but in this game you have to be. The Ushers estate agent's lives and dies by it's reputation because they are an independent estate agent and not a chain like the others. Michael said Ushers would provide a more personal service; they did much more than this for us though, they also provided us a solid mortgage broker too, that got us our mortgage. When I first approached Ushers, I wanted them to come and evaluate my property. They asked how many other estate agents I'm getting in and I said I'll get 3 in total and choose the one I feel best to go with. Ushers advised, "get the other two in first, then you'll see what we have to offer that they might not". I had never come across any other agency with this approach - and I liked it. It's a ruthless competitive market and I found this approach unique and it stuck in my head. I can be cynical at times, but I took this as a positive and thought to myself, let's see what's different about these guys. Michael is a straight down the line, transparent business person. An abundance of knowledge about the area, house prices, the market, etc. You can see, despite being the owner, he knows at ground level, what the game is about. Finger on pulse. I am a straight talker too and I do criticise when I need to, but give praise where it's deserved as well. We had 7 viewings booked for the Saturday. Michael called me on the 11th hour asking, "can we squeeze one more in, he's willing to offer over asking and he's keen to get in on the Saturday, he doesn't want to lose out, but the decision is yours". So we had 8 viewings on the day. The following Monday, we had 3 solid offers, but the 8th person had bid the highest, as Michael said he would and was the warmest family we're happy to sell to. Michael again demonstrating he has a radar for people's commitment, integrity and keeping all parties happy. Upon accepting the offer, we have been dealing with Michael's colleague, Stephanie. Or should I say, St. Stephanie. On my previous house move, at this stage, I had horrible experiences once the sale was over. The "aftercare team" I dealt with before were diabolical. Stephanie however, is patient, proactive, thorough and is great on comms, mobile phone, email, carrier pigeon you name it; you're always kept up to date with progress. Everything is transparent, clear and precise. We are now past exchange date, we're on the home run stretch towards completion. Ushers are straight to the point, no messing about and want to get the job done. What separates them from other estate agents is the human and personal touches, you just won't get with if you go with a chain estate agent. Going with Ushers, for me is what I call a, NO-BRAINER.

Fabrizio · 23 June 2021

★★★★★ 5/5

Google

Many thanks to Kassie, Stephanie and the rest of the Usher Team. You all have been absolutely brilliant. The whole process of finding a property to rent is tedious but lovely Kassie were extremely helpful. She is quick to respond to my emails and kept me informed. I have also called several times and I always get an answer on my queries. The team are very professional, friendly and goes above and beyond their job. I will definitely recommend Team Usher to my friends and family.

Marizl · 23 June 2021

★★★★★ 5/5

Google

We rented through Ushers for three years, and my experience with them was consistently positive from start to finish. Whenever something went wrong in the property, whether it was the fridge, the washing machine, or even the heating, they were always quick to respond and made sure everything was sorted without any stress. Over the years we built a genuinely good relationship, and when we eventually bought our own home, Ushers went above and beyond by helping us end our tenancy a month early. That support made a huge difference during a very busy and exciting time for us. I’m truly grateful for their professionalism, kindness, and reliability throughout my tenancy. I wouldn’t hesitate to recommend Ushers to anyone looking for an agent who really cares about their tenants.

Lois · 9 January 2026

★★★★★ 5/5

Google

We chose to use Ushers because of the excellent reviews and we were very happy with the service received. Michael and the team were responsive, friendly, and very helpful throughout the whole process. Being an independent business made the difference we felt as we were confident that they really knew the market and how best to gain the best price for the sale. Would definitely recommend Ushers.

Alison · 24 January 2023

★★★★★ 5/5

Google

Great service and very friendly staff with good communication and prompt responses, special thanks to Stephanie for always answering any questions along the way as being a first time buyer can be very daunting , would highly recommend

Matthew · 28 October 2024

★★★★★ 5/5

Google

Stephanie and Michael were beyond helpful towards me and my partner renting our first property, hope to work with them again in the future, more than happy with the outcome. Thank you so much five stars I’ll give 100 if I could.

Luke · 19 August 2024

★★★★★ 5/5

Google

A massive thank you to the whole team at Ushers for their help and support in purchasing our first home! Stephanie in particular really did act like my ‘second mum’ throughout what turned into a lengthy process, keeping us updated and chasing solicitors. I would highly recommend using Ushers and we’ll be back in the future for that mansion with a pool! Thanks again!

Aaron · 11 May 2026

★★★★★ 5/5

Google

My experience of buying my new home with Ushers has been fantastic. Stephanie was extremely helpful and was always very prompt in answering any questions that I had. It was easy to contact Stephanie by phone or email and she was always quick to respond to me. Whenever I spoke to anyone else in the office, they were also very polite and helped in anyway that they could. Ushers made the experience very easy and stress-free.PositiveResponsiveness, Professionalism

Kate · 27 August 2021

★★★★★ 5/5

Google

Me and my husband went through a lot in the past two years trying to buy our very first home. Thanks to the exceptional service and help Ushers offered to us our dream is finally coming true. Stephanie is absolutely brilliant, always available and honest, a true professional. We definitely recommend Ushers as they're excellent at what they do. We can't thank you enough. 🙏

Bianca · 23 February 2023

★★★★★ 5/5

Google

We went through Ushers as we wanted to have an estate agent that would care and sell our home fairly. Michael and the team were very good at communicating and very knowledgeable. Excellent service throughout. Thank you!

Claire · 28 October 2024

★★★★★ 5/5

Google

I'm very pleased with the way Ushers worked hard for me in selling my house. I phoned a couple of Agents & the professionalism shown from my initial enquiry through to completion by Them was superb. I dealt with Cromwells on my purchase & they were awful. Never phoned me back, some of the staff hadn't got a clue, I had to phone 3 times to try & view a property, no one followed up my viewing for feedback & once my purchase was finally agreed, I never received an update from them throughout the whole transaction. I had to do all the chasing. I'd never use them as I can see they do very little work for their owners. Ushers on the other hand were polite, efficient, pro active, nothing was too much trouble & they were a pleasure to deal with! From my experience of Ushers & Cromwells there is no comparison! Thank you to Michael & the team. I've learnt that a bigger multi branch company is not best, so if you want the best for a competitive fee then choose Ushers. They really were a pleasure to deal with & I wouldn't go anywhere else!

Mia · 23 June 2020

★★★★★ 5/5

Google

I sincerely thank Ushers Estate Agents for the professional way they have helped us sell our property. Stephanie and Michael were very reassuring throughout the whole process and have vast experience and knowledge in this industry which is worth more than its weight in gold. I cannot recommend Ushers Estate Agents in Carshalton highly enough. If you're selling a house and it's in their area, call them and you'll see for yourself. They have provided a five star service, through and through.

Irene · 23 June 2020

★★★★★ 5/5

Google

I have used Ushers firstly to let a property and then more recently to sell it. Both services have been excellent - they found a tenant very quickly and the managed letting service gave me peace of mind that everything was looked after. Any maintenance issues were highlighted quickly and dealt with. With the sale, they found a buyer within 10 days but also ensured that they were somebody who was actually in a position to follow through with the purchase as so many buyers these days aren’t actually able to get funds etc. The two ladies, Stephanie and Kassie kept me informed throughout the entire process and were truly excellent - it felt like they were really working to get the sale through which was great. I also thought the premium photos and marketing were great- not just a few pics with a basic camera really helped to sell the house. Thanks Ushers for a job well done!

A · 23 June 2020

★★★★★ 5/5

Google

Ushers have been absolutely brilliant! They have found me a buyer in a difficult property market and the completion of the sale has been super quick! Thank you to Stephanie and Michael & the Team for all their support it is greatly appreciated. I have dealt with a few agents in Carshalton & Sutton over the years and they are by far the best in town! I would highly recommend Ushers from both a lettings & sales perspective. I am delighted with the service!

Jessica · 23 June 2020

★★★★★ 5/5

Google

Very happy with Usher's estate agents. They provided a friendly, efficient & reliable service. The staff were very approachable, focused and quick to respond to emails and calls. A special thanks to Michael and Stephanie.

Sue · 17 October 2024

★★★★★ 5/5

Google

Ushers were very helpful in helping me and my Fiancé find a place to live and every time we called they were there to help us with any queries we had. Stephanie and Kassie were very polite and allowed us to go through the process smoothly, as this was our first time looking to rent a property. I would definitely recommend Ushers to others.PositiveResponsiveness, Quality, Professionalism, Value

Cade · 27 August 2022

★★★★★ 5/5

Google

Ushers have been exceptional throughout the whole of our purchasing experience. We would 100% recommend using their service and would not hesitate to use their service in future. Stephanie has been brilliant helping us navigate this as first time buyers, responding to us with all our questions asap and excellent communication throughout, as have all the team. Thank you :)

Laura · 24 April 2023

★★★★★ 5/5

Google

Rare to find such an honest and helpful estate agents. They have offered much useful advice over the years and have always made themselves available to answer queries quickly. They ensured a smooth sale to my property and are lovely people to deal with. Can't recommend enough!

Steve · 11 August 2026

★★★★★ 5/5

Google

We have had a fantastic experience with Ushers and would not hesitate to recommend them to anyone. Especially Michael and Stephanie have been incredibly helpful, honest, transparent and very supportive in helping us to buy our dream home.The team demonstrated exceptional professionalism and expertise throughout the purchase. I highly recommend Ushers to anyone looking for a dedicated and reliable estate agent.

Limiya · 19 December 2024

★★★★★ 5/5

Google

I sold two properties over the last 10 years using Ushers and both times they have provided an excellent service. From my first enquiry they gave a clear understanding of the process ahead including; their costs (others do not do this); realistic expectation of value; time scale; and they hit the mark on each of these points. Even though the whole of Micheal's team are excellent as special mention should go to Stephanie who provided an invaluable hands on role to make sure the process kept moving forwards. Thank you Stephanie. Overall a small family business that concentrates on giving good service above all else resisting the urge to expand the business to protect that ethos, and Michael provided a fantastic deal as well. So if you're looking to sell and you want a 10 out of 10 estate agents use Ushers and turn the dial all the way up to 11.

Richard · 24 June 2019

★★★★★ 5/5

Google

This was my first experience of using Usher's Estate Agents in Carshalton, Surrey. From the outset I knew I was dealing with a really professional, courteous company. Nothing was too much trouble for Michael and his team. I had never sold a house before and they made a daunting experience possible because they lead brilliantly. They really worked hard to sell the house and they did it at a difficult time in the market. For anyone wishing to sell their property this has to be the best estate agents in the area. They really go the extra mile and I look forward to working with them again in the future. I also must thank Stephanie wholeheartedly because she looked after me so well and kept me in touch with everything that was happening. I give this company full marks

Loraine · 24 June 2019