Trusted Agent profile · Carlisle
★★★★★
344 reviews across 2 platforms
31-33 Fisher Street, Carlisle, CA3 8RF, CA3 8RF
Part of Your Move Property @ Cumbria, see every office.
Your Move's office in Carlisle, at 31-33 Fisher Street, is rated 4.5 out of 5 across 344 reviews on two platforms, including 169 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Your Move Carlisle hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
Every review we hold for the Carlisle office, from every platform, shown as written. First names only.
5/5
GoogleHelen and the team have been amazing helping me in my new tenancy. Every person I have dealt with in the branch or over the phone have been extremely friendly and helpful in what has been a stressful time. They are all a credit to the company.
5/5
TrustpilotWorkers at there best
Friendly helpful people on the other side of the phone.
5/5
TrustpilotExcellent performance was achieved in…
Excellent performance was achieved in the selling period.
1/5
TrustpilotWITHHOLDING RENT FROM A RECENTLY WIDOWED
WITHHOLDING RENT FROM A RECENTLY WIDOWED LANDLORD, DISGUSTING
5/5
TrustpilotProfessional and efficient service
Professional and efficient service. Regular updates and prompt replies.
1/5
GoogleI requested a viewing of a property 34 Jubilee Rd Carlisle CA2 4DD advertised online with Your Move in Carlisle ,I was told the seller has requested that I am not allowed to view the property or make any offers to buy the property..The property belonged to my late wife Marion who passed away November 8 2021,she left it in her WILL to her brothers 3 children who have thrown the tenanant out and put the property up for sale with Your Move.i would like to buy the property as it was the first property my late wife and I bought together.Tom Crotty.i think this is Discrimination.
1/5
GoogleI'm a landlord, renting a residential property through YourMove Carlisle. Initially they listed the property for sale rather than rental. The floor plan in their advert was wrong. When I supplied a gas certification certificate, they rejected the initial one because it didn't list a postcode, forcing me to pay for a second gas check. They also did not contact utility suppliers so I continued to be charged for water, & in an extremely curt e-mail Jessica Johnston showed no interest in resolving their error.
5/5
GoogleWe bought our bungalow through Your Move and were so impressed we are now selling a buy to let property with them, Just a lovely team. Unfortunately I need to add we are going through the ombudsman to get our £499 back from Embrace financial services (they take payment in advance so beware) as the service we had was well below any professional standard, we sacked her and went with CMD financial solutions on Lowther Street who charge half the price and gave us a great, friendly and professional service.
5/5
GoogleWe have dealt with Carlisle for over 5 years, the staff are fantastic and as Landlords they know exactly what our requirements are. Would highly recommend them.
As always it is a pleasure to work with you, together I feel we provide an excellent service for your tenants. We look forward to working with you again in the future.
5/5
GoogleVery professional service from initial valuation to completion. Excellent level of communication throughout. Allison & Helen both an absolute pleasure to deal with, well done.
Thank you for your positive feedback Andrew. Very much appreciated and we will pass on to Helen and Allison.
5/5
TrustpilotAlways great customer service and…
Always great customer service and always kept informed
5/5
TrustpilotProfessional
Professional. Good advice. Friendly. Excellent comminications.
5/5
GoogleFabulous sales support from Helen Rudd at Carlisle Your Move offices. We'd still be waiting in a chain if she hadn't been so pro active to move things along. A really professional services. Thank you.
Thank you Sarah. I agree, sales progression is not a given with agents today, Helen is wonderful and sincere thanks for the feedback.
5/5
GoogleHelen was absolutely amazing in helping me purchase my first house! She was always approachable, quick to get back to me and helped point me in the right direction for mortgages and surveys! Would definitely recommend Helen and the team :)
5/5
GoogleHelen at Your Move made the whole experience hassle-free and as easy as it could be. We were kept up to date at all times, Helen was extremely polite and knowledgeable throughout the whole process, helping us wherever she could. Highly recommend Your Move Carlisle, thank you again Helen for all your help!
5/5
TrustpilotThey were very helpful and were always…
They were very helpful and were always quick to help. Excellent service . Every thing was done quickly
5/5
GoogleCan’t thank Helen enough for how amazing she has been to help us buy our first home. She has been so quick at getting back to us and always checking in throughout the buying process. Thanks so much Helen!
5/5
GoogleRented a property from your move. Excellent service and Helen was exceptionally helpful throughout the whole process. Would definitely recommend your move.
Many thanks Steve for the great review, it's always lovely to hear when clients have been happy with the service I've provided. Wishing you all happiness in your new home!
5/5
GoogleExcellent service by Jess and the team, very professional.
5/5
GoogleI bought a house through Your Move, and what can I say Helen and the team were amazing! She chased things up for me and kept me right in what needed to happen next! Would definitely recommend!
5/5
GoogleUsed Your Move Carlisle again to rent out a property and once again they were first class. All the girls in the office are helpful, really friendly and very efficient and professional. Excellent service.
Thank you Chris, we appreciate the business and look forward to serving you for many years to come.
5/5
GoogleHelen Rudd was exceptional and gave us advice and tips every step of the way. I couldn’t fault her for the help and service provided!
5/5
GoogleExcellent service from Helen and the team! They were extremely helpful, friendly and very professional throughout the process of selling my property. Would highly recommend
5/5
GoogleHad the best experience of moving into our first home, couldn’t thank Helen enough for keeping me informed every step of the way! Highly recommend
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Tell us what you need and we'll put you in touch. Your Move Carlisle hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Carlisle.
