Trusted Agent profile Β· Carlisle

Your Move Carlisle reviews

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

338 reviews across 2 platforms

31-33 Fisher Street, Carlisle, CA3 8RF, CA3 8RF

Part of Your Move Property @ Cumbria, see every office.

Your Move's office in Carlisle, at 31-33 Fisher Street, is rated 4.5 out of 5 across 338 reviews on two platforms, including 169 Google reviews rated 4.8.

Google logo

4.8 / 5

169

Reviews on Google

This office

Trustpilot logo

169

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Carlisle office, from every platform, shown as written. First names only.

5/5

Google

Had a wonderful and smooth experience with Lauren Robinson during my tenancy application.Very Professional , friendly and she made all necessary follow ups to make sure everything was done in time.Great job there πŸ‘πŸΌπŸ‘πŸΌπŸ‘πŸΌ.don’t hesitate to get in touch with her if you are looking for a property to rent.She always does her best all the way.

Tinotenda Β· 24 October 2023

5/5

Google

Helen and team have been very helpful throughout, kept us informed and we've had a really positive experience 😊 …

Dominic Β· 24 October 2022

5/5

Google

Fantastic service from start to finish with Melanie. Kept us informed and up to date with any info we needed. Hopefully won’t have to use them again as we’ve found our forever home but wouldn’t hesitate to do so if we needed to Thanks for a great service

Hayley Β· 24 October 2020

Agent replied Β· 23 October 2024

Thank you for your kind words. It was my pleasure to help you find your forever home. Wishing you & your family every happiness.

5/5

Google

Helen was absolutely brilliant and really helpful during the process of our house purchase. First rate service, thank you very much.PositiveResponsiveness, Quality, Professionalism

John Β· 24 October 2021

5/5

Google

Fantastic agents to deal with, fast turnaround and super helpful!

Harry Β· 27 March 2024

Agent replied Β· 23 October 2024

Thank you for your support and feedback Harry, very much appreciated.

5/5

Google

I found the staff at Your Move, Carlisle more than went the extra mile to try and facilitate a very difficult house moving chain. We have now all completed our sales, and I have to give Your Move Carlisle a very big thank you.

Patricia Β· 25 October 2019

Agent replied Β· 23 October 2024

Thank You Patricia it was a pleasure working with you. I wish you & your family every happiness in your new homes in Cumbria. Kind regards Melanie

5/5

Google

Great service from the team in Carlisle as always.

Steve Β· 27 March 2024

Agent replied Β· 23 October 2024

Thank you Mr Hardaker, another successful let.

5/5

Google

Helen dealt with the purchase of our new home. She went the extra mile to help us with the legal process. Always polite, professional and knowledgable in all matters. Would definitely recommend them as they offer a fantastic service.

Anne Β· 24 October 2020

Agent replied Β· 23 October 2024

Thank you Anne for taking the time to leave a review, it is much appreciated. I am sure you'll love your home & welcome back to Carlisle!

5/5

Trustpilot

Excellent customer service

Excellent customer service , very professional and the communication was amazing .

Tanvir Β· 20 April 2025

5/5

Google

Thank you very much. Perfect communiaction thanks to Helen. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Aga Β· 24 October 2021

5/5

Google

Helen Rudd in the Carlisle office was absolutely amazing. She kept us informed with details for our new home. She is very friendly and always found time to help us with any questions we had.

Rebekah Β· 25 October 2019

Agent replied Β· 23 October 2024

Thank you ever so much Rebekah for your kind words, I am pleased I was able to help yourself & Calum with buying your first home.

5/5

Google

Five stars seems inadequate for the quality of service that we have received. Helen displayed the highest level of professionalism, communicating regularly and ensuring that every stage of the process was covered. If selling a house could be a pleasurable experience this at least came extremely close thanks to her attention.

Mark Β· 24 October 2022

5/5

Google

I've had a wonderful experience with Your Move Carlisle! Helen has kept me updated every step of the way, any queries I've had she has got back to me quickly and explained it thoroughly. She is kind, positive and approachable and has made my first purchase less daunting and more exciting!

Robin Β· 24 October 2022

5/5

Google

Staff were helpful, efficient and a pleasure to work with. They found an excellent tenant for the cottage. Jess Johnson led the β€˜find a tenant’team and she couldn’t have been more helpful throughout the process.

King Β· 24 October 2023

5/5

Google

An excellent team, from Nikki at sales to Helen and Melanie in after sales. Always responded to queries, negotiated an excellent sale price and behaved professionally when things were tricky. Would recommend.

Heather Β· 24 October 2023

5/5

Google

Very helpful staff. Dealt with professionally nothing too much trouble.

Beverley Β· 5 December 2024

5/5

Google

All staff where excellent and very helpful throughout the rental of my property. Thank you especially to Helen & JessPositiveResponsiveness, Quality, Professionalism, Value

Alan Β· 24 October 2020

Agent replied Β· 23 October 2024

Thank you for your kind review, we are always delighted to hear positive feedback about our team.

5/5

Google

Staff were always helpful and went above and beyond to help me and my girlfriend get our first flat together, which we are very happy with.

Andrew Β· 25 October 2019

Agent replied Β· 23 October 2024

It was our pleasure to work with you both & we hope you will be very happy in your first home.

5/5

Google

Really very great support from Lauren and Jessica in ensuring my seamless settling in in Carlisle. Lovely service!

Christianah Β· 26 April 2024

5/5

Google

The staff were amazing. They worked their magic and helped me get a fast sale. Friendly and approachable. Always keeping me updated with what was happening.

Edward Β· 24 October 2023

1/5

Google

Terrible! Wait weeks or even months for the return of your deposit when moving home! AVOID!!

Amy Β· 25 October 2019

Agent replied Β· 23 October 2024

Dear Amy, We are sorry to hear about the delay with your deposit but want to ensure you that this is currently being dealt with by our Letting Hub, who will be in touch with an update. Kind regards, Your Move Carlisle

5/5

Google

The staff at Your Move, Carlisle are always friendly and provide an excellent customer service.

Dorothy Β· 25 October 2019

Agent replied Β· 23 October 2024

As always it is our pleasure to work with you & find you a suitable tenant. Many Thanks, Melanie

5/5

Google

Great service friendly staff helpful throughout our sale

Michael Β· 25 October 2019

Agent replied Β· 23 October 2024

Thank you for the review Michael, I am pleased to hear that you were happy with our service. Wishing you both all the best in your new home.

5/5

Google

Helen at your move was superb for our house purchase from start to finish, keeping us up to date every step of the way.

John Β· 24 October 2022

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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