Trusted Agent profile · Carlisle

Cumbrian Properties Carlisle reviews

★★★★★ Excellent

778 reviews across 3 platforms

2 Lonsdale Street, Carlisle, CA1 1DB

Cumbrian Properties's office in Carlisle, at 2 Lonsdale Street, is rated 4.8 out of 5 across 778 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

632

Reviews on Google

This office

Facebook logo

5.0 / 5

90

Reviews on Facebook

Business-wide

Trustpilot logo

56

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Carlisle office, from every platform, shown as written. First names only.

5/5

Google

Woah!!! Is there anyone in this world that provides better customer service than Kathryn Kelly at Cumbrian Properties??! I'm a first time buyer and was clueless but had absolutely nothing to worry about as Kathryn was an absolute star from beginning to end; 100% professional and SO responsive to every question I had. I can not thank Kathryn enough - she is an advert for Cumbrian Properties. THANK YOUPositiveResponsiveness, Professionalism

RJ · 27 August 2021

Agent replied · 13 June 2024

Thank you so much for your fantastic review! We have passed your comments onto our Kathryn.

5/5

Google

Sue at Cumbrian Properties has been nothing short of amazing! Everything has been dealt with quickly, professionally and with such a lovely attitude too. So excited to move into my new property and she’s even bent over backwards to get me in for Christmas. Great service

Scott · 11 January 2024

Agent replied · 11 June 2024

Hi Scott, Thank you for the five star review. We will pass your comments onto Sue.

5/5

Google

Cumbrian Properties has provided an excellent service, from the first valuation by Robert Foster, to the very attractive brochure, and the fine photos by Rene Walker, followed by a steady stream of arranged viewings, which I undertook myself. Finally the Sales Negotiator, Sarah Nelson, worked hard on my behalf to secure a satisfactory sale agreement in just over three months. Everyone I have dealt with at Cumbrian Properties has been helpful, polite and professional and I thoroughly recommend them.

Daphne · 10 October 2024

Agent replied · 24 October 2024

Hi Daphne, Thank you for the review. Will pass your comments onto the team.

4/5

Google

Cumbrian properties were marvellous in our house purchase. All went smoothly. We had two viewings one with Doug and one with Dave both of whom were really nice guys helpful and patient and willing to wait around while we had a good look. Gemma was warm, friendly and helpful took our offer and handled the communication between ourselves and the seller efficiently helping us to address issues and keeping us informed. Pleased with the service provided.

Emma · 12 December 2019

Agent replied · 10 December 2024

Thank you for your review, we will pass your comments on to the staff mentioned

5/5

Google

We put our mums property on the market for sale with Cumbria properties. Ann was very helpful she arranged all viewings and appointments this is an excellent service and takes all the stress out of selling I would highly recommend Cumbria properties and the staff team that supported and helped us with the sale.

Marie · 10 June 2023

Agent replied · 11 June 2024

Thank you for your lovely review Marie, we will pass your comments onto Ann

5/5

Google

Jodie and the team did an excellent job getting me moved in to my flat and were so helpful in dealing with everything, They were very transparent and kept me updated with all staged of the process. They were also patient with me dealing with things on my end also. I would recommend Cambrian properties to anyone. Thanks again, Gary Blockley at sutton court.

Noke25 · 14 June 2022

Agent replied · 13 June 2024

Thank you for your 5* review Gary! Great to hear you have received such a good service from Jodie and the team. All the best in your new home!

5/5

Google

Really impressed with the people at Cumbrian. Sue has been extremely helpful & has gone over/above to firstly find me a suitable property, secondly help with the process of moving in etc. Brilliant customer care.

Glen · 27 July 2024

Agent replied · 26 August 2024

Hi Glen, Thank you for the review. Nice to hear Sue provided good customer service. Enjoy your new property.

5/5

Google

Well, we’ve completed the sale of our house at last . However, if wasn’t for the hard work and excellent communication from Ann Miller it wouldn’t happened. Ann dealt with a difficult situation with the highest degree of professionalism, which helped keep our sanity intact. Thank you Ann and team. Keith and Wendy.

Keith · 14 June 2023

Agent replied · 13 June 2024

Thank you for your lovely review!

5/5

Google

Special thanks to Sue Moses & everyone else involved in helping me get moved smoothly & quickly. Would recommend Cumbrian properties if you're looking for clarity, efficiency & attention towards your needs. I felt understood from the first phone call and have moved in around a week after viewing. Thanks again Sue, Luke

L · 14 June 2023

Agent replied · 13 June 2024

Thank you Luke, we will pass your comments onto Sue.

5/5

Google

A huge thank you to Rebecca for all your hard work throughout our first house purchase. Nothing was too much trouble and communication was on point especially on completion day. She is an asset to Cumbrian Properties and I will recommend you to anyone who is looking to purchase. Thank you once again.

Jonathan · 10 June 2023

Agent replied · 11 June 2024

Thank you Jonathan, we will pass your comments onto Rebecca

4/5

Google

Cumbrian properties were marvellous in our house purchase. All went smoothly. We had two viewings one with Doug and one with Dave both of whom were really nice guys helpful and patient and willing to wait around while we had a good look. Gemma was warm, friendly and helpful took our offer and handled the communication between ourselves and the seller efficiently helping us to address issues and keeping us informed. Pleased with the service provided.

Fizz · 15 June 2019

Agent replied · 13 June 2024

Thank you for your review, we will pass your comments on to the staff mentioned

5/5

Google

We were very pleased with how Cumbrian Properties sold our house. Home selling is always a very stressful time but we had much confidence in the Agency, especially Julie, Nicola and Charlotte who kept us up to date at all times. 5* fully recommended.

Les · 11 January 2024

Agent replied · 11 June 2024

Hi Les, Thank you for the five star review. I will pass your comments onto the Sales department.

5/5

Google

Incredible service, sold my house in less than week.

Rob · 11 August 2026

Agent replied · 11 October 2026

Thank you for the 5 stars Rob!

5/5

Google

Cumbrian Properties is an outstanding Estate Agency who’s services are extremely professional and efficient. I would like to personally thank Susan who guided us throughout the whole process of acquiring our new home, making it simple and easy. I would highly recommend Cumbrian Properties for anyone looking for a property in Cumbria.

David · 10 June 2023

Agent replied · 11 June 2024

Hi David, thank you for the five star review!!!

5/5

Google

All the staff have been extremely helpful, especially Sarah Nelson who has gone over and above to help secure the offer on our chosen property purchase. If the rest of the buying experience is as good as the start, it should all run very smoothly. The team also recommended a solicitor to handle the sale of which their quotation proved extremely competitive.

Peter · 14 June 2022

Agent replied · 13 June 2024

Thank you for your 5* review Peter. We have passed your comments on to Sarah.

5/5

Trustpilot

Fantastic rental team very helpful. Thank you to Sue & the whole rental…

Thank you to Sue & the whole rental team. She arranged viewings, kept us updated throughout & found us a tenant very quickly. All of the team that we spoke to were very helpful, thanks again

S.E · 3 June 2024

Agent replied · 10 June 2024

Thank you for your 5 star review

5/5

Google

Excellent service especially from Maria Renucci. My rental property was passed over to Cumbrian Properties whilst I was in the process of selling it. Maria has been extremely helpful and attentive throughout. Great service from them.

Chris · 2 June 2024

Agent replied · 9 June 2024

Hi Chris, Thank you for the five star review. We will pass your comments onto Maria.

5/5

Google

Cumbrian Properties have again provided a truly outstanding service to market and arrange tenants for our rental properties. The professional, well organised and efficient approach by Susan made the whole process easy. My sincere thanks to Susan and the whole team at Cumbrian Properties.

Isaac · 12 December 2023

Agent replied · 11 June 2024

Thank you so much for your lovely review Isaac, we will pass your comments onto Susan and the lettings team.

5/5

Google

First time sell a house is very daunting but I can honestly say with the help of Anne Miller it was made easier . Anne was always on hand to give advice and reassurance .I rang her many times and she all out to help .thank you so much Anne x

Debbie · 10 June 2023

Agent replied · 11 June 2024

Thank you for your lovely review Debbie.

5/5

Google

The lovely Susan at this estate agents was so helpful in getting my manager a house, he had never lived in Carlisle before and she was very informative about everything he needed. Carlisle Properties even provided him with a rental pack. Thank you all, and a special thank you to Susan.

Toni · 10 June 2023

Agent replied · 11 June 2024

Thank you for your fantastic review! We are happy to hear you received such great service from Susan and will pass on your thanks.

5/5

Google

Sarah Nelson and the team at Cumbrian Properties did an outstanding job with purchase of our new home. They were always quick to reply to emails, let us in the property to do measurements more than once and communicated well with solicitors up to completion. Five star service all the way!

Michael · 10 June 2023

Agent replied · 11 June 2024

Thank you so much for your lovely review!

5/5

Google

Cumbrian Properties made finding a flat & the whole process of renting it so easy, all the staff in the office are really friendly. Any questions I had were answered & more info given that they thought might be helpful for something similar. Nothing was an issue for them and they went well out of their way to fit around my schedule. A special thank you to Susan and Connor for all your help.

Natassja · 15 June 2019

Agent replied · 13 June 2024

We are pleased that we could help find a rental property for you, thank you for your review

5/5

Facebook

in process of purchasing a property through Cumbrian Properties. Although in early stages,all seems fine at present. Rebecca Carr is our contact,and all seems to be going smoothly.

Leslie · 26 October 2025

5/5

Google

Rang this morning with some questions about a property we’d been to view and spoke to Maria. She was incredibly polite, knowledgeable and helpful. She was able to explain a number of things that I had been unsure about regarding moving from one rental property to another.

Carlisle · 13 September 2023

Agent replied · 11 June 2024

Thank you for the five star review. We will pass your comments onto Maria.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Cumbrian Properties's Google reviews

Questions about Cumbrian Properties Carlisle

Has Cumbrian Properties won any awards?

Yes. In The Trusted Agent 2026 awards: Cumbrian Properties, Carlisle won Platinum.

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