Trusted Agent profile · Carlisle

Cumbrian Properties Carlisle reviews

★★★★★ Excellent

778 reviews across 3 platforms

2 Lonsdale Street, Carlisle, CA1 1DB

Cumbrian Properties's office in Carlisle, at 2 Lonsdale Street, is rated 4.8 out of 5 across 778 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

632

Reviews on Google

This office

Facebook logo

5.0 / 5

90

Reviews on Facebook

Business-wide

Trustpilot logo

56

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Cumbrian Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Carlisle office, from every platform, shown as written. First names only.

5/5

Google

Easy to deal with, professional and organised. Mia was always helpful and quick to respond.

Dan · 24 September 2024

Agent replied · 24 October 2024

Hi Dan, Thank you for the review. We will pass your comments onto Mia.

1/5

Trustpilot

Did they ever inspect the rental property?

We recently returned to our house after renting it out for 12 years. Cumbrian Properties managed it throughout this time, and we had three different tenants. While they arranged repairs promptly, they did not inspect the property well. We returned to find many items missing or changed. The downstairs bathroom had the radiator removed and it was turned into an extension of the kitchen - all without our knowledge. The company brushed us off. Never again will we rent this house out after this experience, and we would never use this company again.

Cyprus · 19 April 2025

5/5

Google

Just moved into my first rental property thanks to Sue that helped us with the whole process. She was amazingly supportive and on hand with quick responses for any queries or worries I had. Brilliant service

Fiona · 15 July 2023

Agent replied · 11 June 2024

Thank you for your positive review!

5/5

Facebook

I can’t thank Sarah enough for all her help and support. The service and communication was superb from start to finish. Would have no hesitation in recommending.

Jo · 14 June 2025

5/5

Google

We have used Cumbrian Properties twice before, so had no hesitation about using them a third time to sell our property. We could sit back and everything was organised for us, special thanks to Liam for doing the viewings and Rebecca for keeping us updated and informed.PositiveResponsiveness

Suelinjan · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave a review. We have passed your comments on to Liam & Rebecca.

5/5

Facebook

After 12 months of getting no where with another local agent I switched to Cumbrian properties and saw an immediate improvement with the amount of viewers coming through the door, I can’t thank Ann Miller and the rest of the team enough for all the time and effort that was put in to getting my house sold!

David · 6 August 2020

Agent replied · 11 June 2024

Thank you very much, we will pass your comments to Ann & all of our team 🤗

5/5

Google

They provided amazing service, were always polite, and responded promptly to all of my questions. They helped me move into a beautiful flat and took care of all the details. I would recommend them any day!

Greta · 27 August 2025

Agent replied · 10 September 2025

Thanks so much for the lovely review Greta!

5/5

Google

Susan was brilliant and professional from start to finish nothing was ever a problem and it all made my experience of renting a house hassle free and all go smoothly very highly recommended

Simon · 13 September 2023

Agent replied · 11 June 2024

Hi Simon, Thank you for the review. We will pass your comments on to Sue.

5/5

Google

Can’t recommend Cumbrian properties enough. Susan was absolutely brilliant. She helped us through a stressful move from Kent to Cumbria during Covid. She was so helpful answering all our calls and emails and dealt with everything so quickly so we could get our tenancy started. Can’t thank her enough for all she did.

P.A · 10 June 2021

Agent replied · 11 June 2024

Thank you for your 5 * review. Great to hear you received such a good service from Susan!

5/5

Google

I have used the lettings team at Cumbrian Properties for 15 years, they offer and deliver a reliable and quality service for me and my rental property. They are responsive and act quickly to resolve any issues my tenants face. The whole team including Denise, Michelle, Emma & Andrea all work together for the tenants and the landlord’s interest.

Matthew · 10 November 2024

Agent replied · 10 December 2024

Hi Matthew, Thank you for the great review.

5/5

Google

I used Cumbrian Properties to let a house for me and my husband. They are really helpful in finding a house for me. They are very reliable and approachable all the time. They also maintain good communication.

Rosmy · 11 August 2025

Agent replied · 10 September 2025

Thank you for your 5 star review Rosmy!

5/5

Facebook

Dear Kayla Williams Thank you for the fantastic job you have been doing for me lately. Your hard work and dedication has really helped me out during difficult times . I just wanted to make sure you know how much you are valued and appreciated.We know that the recent round of lay-offs has been very bad for company morale. Not only are people worried about losing their money but also many people are out there receiving their withdrawal every day You come in early stay late and even use your free time to help pitch in and get things done. Thank you Kayla for your hard work and dedication to me both throughout the past few months and even before that. We really appreciate all that you do. Minimum amount to start up trading is $500 invest now.contact her via Email: kaylawilliamscrypto@gmail.comWhatsApp:+1 (804)214-7544

Lawan · 10 March 2022

5/5

Google

We urgently needed to move our son into a rental property. Susan was exceptional in helping and within three days of viewing the property we were able to collect the keys. Amazing service, Attentive and fantastic communication. Head for Susan if you are renting in Cumbria!

Alan · 10 June 2022

Agent replied · 11 June 2024

Thank you for your 5* review. Great to hear you have received such a good service from our Susan.

5/5

Google

Very proactive in helping sell my house. I had been disappointed with another Estate Agent I'd started with, with whom the house didn't get many viewings at all. Kathryn was particularly good when a buyer made an offer. Jean was particularly good in helping get the house marketed right.PositiveResponsiveness, Quality, Professionalism, Value

Jonathan · 14 June 2021

Agent replied · 13 June 2024

Thank you for your kind review Jonathan. We have passed your comments on to Kathryn & Jean!

5/5

Facebook

I have to say Mrs Stella Robinson is way above every other crypto and Forex trader. I’ve invested with her and can testify of her aptitude and expertise in trading. Thanks to her for helping me profit more than $10,000 weekly. I couldn't have made it without her effort and guidance. Contact her to help you trade and earn better in the forex market through her Email: stellarobinsonfxtrading6@gmail.com WhatsApp: +1(951)703-7360

Moses · 15 March 2023

5/5

Google

Susan was great from start to finish. Got us into the property much quicker than we could of expected and didn’t mind my coming earlier than expected for the keys. Great professional who did an amazing job for us just when we needed it.PositiveResponsiveness, Professionalism

Matthew · 14 June 2022

Agent replied · 13 June 2024

Thank you for your 5* review Matthew. We hope you are happy in your new home!

5/5

Google

Amazing service from cumbrian properties! Gemma was the main person we dealt with through out buying our first home. She has been so great, giving us advice and nothing we asked her was to much to find out. Never had to chase them here they always kept us up to date with the sale. Would recommend to anyone.

Julie · 15 June 2019

Agent replied · 13 June 2024

Wow thank you for your amazing review! We are very happy that Gemma and the team could assist you buying your first home as it can always be stressful! Thank you again for the kind words and good luck!

5/5

Google

Great service and very professional people, Having dealt with Sarah and Aimee at the Carlisle office. We would recommend this estate agent.

Glenn · 15 July 2025

5/5

Facebook

I found the whole team very patient and helpful. Sue kept me updated at each stage making sure I had all information needed to find a new tenant. I would highly recommend Cumbrian Properties.

Joanne · 21 February 2025

5/5

Google

Purchased property through Carlisle office and would thoroughly recommend Cumbrian Properties. The service was excellent. Liam showed me the property and knew all there was to know about it. Kathryn was incredibly helpful and is clearly an asset to the business.PositiveResponsiveness, Quality, Professionalism

David · 27 August 2022

Agent replied · 11 June 2024

Thank you for taking the time to leave a review David. We have passed your comments on to Liam & Kathryn.

5/5

Google

Myself and my partner applied for a property through Cumbrian Properties, we got contacted by a lady named Sue and since then she kept in contact with us throughout regarding our application and other moments through the process. This whole process for both of us has been a comfortable easy time and that is thanks to Cumbrian Properties.

Sian · 27 October 2024

Agent replied · 10 November 2024

Hi Sian, Thank you so much for the great review. Nice to hear you were happy with the service provided.

5/5

Google

We have recently leased a property through Cumbrian Properties and the service was five star. Susan Moses dealt with our move and was particularly helpful and reassuring. Susan dealt with everything in a professional and friendly manner which is a big help when moving. Thank you Susan and Cumbrian Properties, l would definitely recommend you.

Sue · 14 June 2020

Agent replied · 13 June 2024

Hi Sue, thank you very much for your 5 star review for our 5 star Susan! We are delighted that Susan could help you find your new home and make the process helpful and reassuring! All the best!

5/5

Google

I recently letted a property with Cumbrian Properties. Many thanks to Sue, Sarah and Maria for making the process seamless and stress free. I won’t hesitate to use Cumbrian Properties again.

Alex · 13 September 2023

Agent replied · 11 June 2024

Hi Alex, Thank you for review. Pleased to hear that you are a happy landlord.

5/5

Google

Very satisfied with customer service. Very happy as always dealing with Cumbria Properties representative Sarah.

William · 15 February 2026

Agent replied · 16 April 2026

Thank you for your 5 star review William!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Cumbrian Properties's Google reviews

Questions about Cumbrian Properties Carlisle

Has Cumbrian Properties won any awards?

Yes. In The Trusted Agent 2026 awards: Cumbrian Properties, Carlisle won Platinum.

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