Taylors Lettings Cardiff reviews

★★★★★ 5/5

Google

We had a lovely experience with Taylors, viewed the property of interest a day early and got accepted straight away. Very fast turn around and Cameron was absolutely fantastic. Very happy!

Tira · 16 February 2024

★★★★★ 5/5

Google

The customer service from Keira was outstanding. The service from Taylor’s was efficient and very geared to my needs. I found a great rental property and moved in very quickly with no fuss. Would definitely use the agency in the future.

Julian · 16 June 2023

★★★★★ 5/5

Google

During my buying process I dealt with Darren and Sian. Both are fantastic and responsive to any queries and questions. They kept me informed at every stage and made the process painless as possible, quite the opposite of the solicitors I used. I highly recommend taylors estate agents. 👌PositiveResponsiveness, Professionalism, Value

Jonathan · 16 June 2022

★★★★★ 5/5

Google

Thank you for making my move so easy and stress free. Totally professional service.

Avril · 15 April 2026

★★★★★ 5/5

Google

"Outstanding service! Cameron Jeffers, Jordan and Georgia were professional, attentive, and made the entire process smooth and stress-free. Highly recommend!"

Afolake · 22 August 2024

★★★★★ 5/5

Trustpilot

Northampton branch is one of the best…

Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏

Rahel · 26 April 2026

★★★★★ 1/5

Trustpilot

Taylors Cardiff Bay letting landlords down

I am one of those landlords who feel totally let down by Taylors for not informing their customers about the proposal at Victoria Wharf to ascertain support for RTM. If my wife wasn't on Facebook, we would have no idea that such an important change was being considered. I've emailed Taylors three times, and phoned them twice and have yet to get a response from anyone. First call, no answer, second call no answer, left voicemail requesting a call back. That was four days ago, and still no response. Not only are they failing their customers by not informing them of this proposed fundamental change to how our apartments are managed, they are also displaying a shocking level of customer service and complete disregard in not responding to enquiries on this matter.

Nigel · 20 September 2022

★★★★★ 1/5

Trustpilot

Worst management and money eaters

Worst management and money eaters, fake, scam, plesse avoid Stevenage taylors. I have given my property to let and manage to Stevenage Taylors, oh my God, they looted me almost every now and then. Many hidden charges and when I ask to end the contract they asking me £720 and 6 months notice. This is absolute loot. Now Iam end up with nowhere, I may go legal action against them. Same thing their sales team did to me when I put my property for sale last year which they signed trapped me and signed solo contract. Finally they did not sold the property and because of solo contract, i stuck with Taylors. This is illegal. They have many hidden charges mentioned in the tiny words in contract which nobody reads and they just taking advantage of that. Their manager in stevenage office is so rude, and he literally shouting on the call and didn't even listen to me. As a owner of the property, I gave them business but they don't care, they just finding ways to grab money from you. Every now and then their management company send email to ask money to do some work in the property. Literally I'm spending more money than getting rental income because of choosing such scam estate agent.Please avoid this agent. There are many other good property agents around.

Mukesh · 24 May 2025

★★★★★ 5/5

Google

Very Professional, efficient communication and all round fantastic service received from Taylors.Specifically Keia ,one of the agent from Taylors helps a lot to get the property ,clear the confusions and specifically her efficient communication , continuous updates really appreciating.Thanks Keia.

Souvik · 16 June 2023

★★★★★ 5/5

Google

The agency helped us secure the rend of an amazing flat in cardiff bay area, Harriet was amazing and organised a few viewings, the whole process was quick and hassle free and we were in the property within 2 weeks.

George · 16 June 2023

★★★★★ 5/5

Google

Keia, Harriet and the team at Taylors are hard working, friendly and go above & beyond to get the job done. Thank you for getting our flat let out so quickly with top rated tenants!

Amelia · 19 October 2023

★★★★★ 5/5

Google

Thank you to Harriet, Keia, Georgia and James for managing my property and giving me reassurance that it will be in good hands. Look forward to working together!

Bhakti · 17 March 2024

★★★★★ 1/5

Trustpilot

HOW ARE YOU STILL IN BUSINESS?????

Absolutely shocking estate agents I phoned up on Friday to arrange a viewing for a property in Kerry close on Tamworth drive ramleaze I did not receive a confirmation. I phoned this morning and denied all knowledge that i even phoned on Friday morning and it was the same person who i spoke too (I do have recordings from my phone as evidence) the person who I spoke to again confirmed for an appointment for today at 3.30 and will go me back as there is tenants in the property. No Phone call and no email. DO NOT USE THIS ESTATE AGENTS THIS IS THE SECOND TIME THEY HAVE LET ME DOWN AVOID AVOID AVOID

MK · 12 May 2025

★★★★★ 5/5

Google

I'm so glad I chose Taylors Cardiff Bay to sell my flat: Sian and Darren were always on hand to support me and answer all my questions. Many thanks!

Judith · 16 February 2024

★★★★★ 5/5

Google

I am very happy with Taylors, in particular with Alice, for helping me find a very good apartment in Cardiff. Everything was organsed quickly and smoothly. Alice was very nice and professional, and she has very good people skills. I would be happy to recommend Taylors to any friend.

Flamma · 16 June 2022

★★★★★ 5/5

Google

Thank you to the lettings team at Taylor's for assisting me with my move to Cardiff. James, in particular, worked efficiently and professionally throughout the process. James was accommodating, friendly and always responded to my queries; I cannot commend his efforts enough. I would have no doubts in using Taylor's again in the future and I would highly recommend their excellent services.

Rachael · 17 June 2019

★★★★★ 5/5

Google

Excellent, professional and friendly service from Harriet Spiittle and the team at Taylors Cardiff Bay.

Niall · 5 October 2024

★★★★★ 5/5

Trustpilot

Lettings management

Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.

Mamun · 27 August 2025

★★★★★ 1/5

Trustpilot

Awful company left us with huge parking…

Awful company left us with huge parking debt of over £800. They issued us with a incorrect parking permit and then decided to denie it despite emails and letters confirming they issued it. We went to court and judge agreed with us that Taylors were wrong. 2.5 years of stress! No sorry from the local letting agents or compensation. We also had ongoing damp issues and leak again ignored and calls and emails never read or responded too. Bad communication. AVOID! AVOID! AVOID! Incident location. Gloucester Gloucestershire England

Andrew · 8 April 2025

★★★★★ 5/5

Google

Keia has been helping me to deal with renting… as a foreigner’s first time renting place, I had so many questions but she was so friendly and helpful to get me through everything. Thanks Keia :)

May · 16 June 2023

★★★★★ 5/5

Google

Had a great experience buying a home. We dealt with Sian who was really on the ball and very good at chasing solicitors and progressing the sale. We still wouldn’t have exchanged at time of writing without her help. Would definitely recommend for sales. Thank you

James · 16 June 2022

★★★★★ 1/5

Trustpilot

Taylors happy to rent with rats…kettering

Taylors Northampton happy to rent out a property in kettering that it turns out every tenant left within a year because of no insulation and can't afford to heat however many oil heaters you use - turns out the rats got cold and ate their way inside - they soon left because its so cold. Even the letting agent who attended to see rat hole said its warmer outside! 3 months of no action despite rat faeces, tenant left for health reasons - taylors were aware of, guess what , its been relet within days after the rat hole filled with expanding foam & painted over. There is a formal complaint being made for negligence. Genuinely hope nobody from the taylors families ever need to rely on such poor service providers. You should be ashamed trying to cover your tracks, especially you Helen, never answered an emergency call but fired off hope your happy with repairs when tenant had left???? And no I am not the tenant

TG · 9 March 2022

★★★★★ 5/5

Google

I have just let out my property with Taylors Cardiff Bay branch. I have genuinly been blown away with the service and professionalism of the letting agent Harriet Spittle. She has made the whole process seamless and has reassured me throughout the whole process. With changes in Welsh rental legislation it more important than ever for landlords in Wales to ensure that they are providing the highest standards of accomodation and safety for their tenants, I would highly recommend Taylors to any prospective landlord to let their property through them. Thank you 😊

Jonathan · 19 September 2023

★★★★★ 1/5

Trustpilot

Shit company

Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early. The cleaners they had come in stole equipment and didnt do a bloody thing Have the nerve to confirm that my balance was clear and then try and take rent arrears from the account.

Christopher · 14 October 2025