Trusted Agent profile · Cardiff
★★★★★
552 reviews across 2 platforms
Unit 16A, Mermaid Quay, Cardiff, CF10 5BZ
Taylors Lettings's office in Cardiff, at Unit 16A, is rated 4.1 out of 5 across 552 reviews on two platforms, including 416 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Taylors Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleRecently used Taylors in Cardiff Bay. Excellent service and really went the extra mile to get things sorted for me in record time. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleFirst class service and always a high calibre of tenants. I would like to make a special commendation to Gary Hancock who has always given me impeccable service. Keep up the good work.
Wonderful to read Garry, that our local Taylors team were able to provide you with such a great experience! Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott
1/5
GooglePoor communication from staff and they are extremely unprofessional on all levels. Be warned - They rarely give bonds as they find any excuse not to! High agency fees for a very poor service. I will not be using Taylor’s again.
Hello Megan Thank you for leaving this review. I understand that you have now been agreed that the bonds will be returned to the landlord. If you have any other queries do not hesitate to be in touch. Kind regards, Chris
5/5
GoogleGary Hancock dealt with early contract termination of our tenant professionally whilst taking a fair approach to both ourselves as landlords and the leaving tenants. We had excellant communications in what was a difficult situation. Highly recommend Taylors at Mermaid Quay.
Hi Richard Thank you for leaving this review. I am delighted to hear that Gary managed to ensure that the termination process ran so smoothly and thank you for the recommendation too! Kind regards Chris
1/5
GoogleViewed a £750 pcm flat with Taylor's and they quoted a £622 agency fee. I have dealt with plenty of other letting agency's in Cardiff for similar flats and the most I've paid is £240 (which is obviously still quite expensive) but this price is disgusting and criminal. Do they have set fees or do they just charge what they want?! (Unfortunately I had to give at least one star to post this review)
1/5
Trustpilotif you are to vacate their properties
if you are to vacate their properties, make sure you contact them at least two months in advance and NOT 30 days notice. If yo do not cancel within a certain time frame your 30 days notice to vacate the property will not be valid.
5/5
GoogleRented from Cardiff Bay office and can honestly say that they were professional, helpful and efficient at all times. Would totally recommend Taylors to anyone thinking of looking to rent a property.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleA safe haven, for all of our unusual and awkward issues. They were great throughout lockdown one when we had a change of tenant. In fact one of the easier changes.PositiveResponsiveness, Professionalism
Many thanks for your fantastic 5* review! Best wishes Lucy, Customer Relations.
5/5
GoogleI have just moved into an new apartment during the COVID outbreak, Taylor’s were very helpful from start to finish and I am very happy with my move. Would definitely recommend!
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleTaylor’s were great throughout my whole Moving experience. All staff were extremely helpful and friendly, they couldn’t have done more. Response times were quick and all questions were answered. 100% recommended and would use again!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleVery good communication - quick to respond and answered all of our queries
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing experience working with Taylors Cardiff Bay...always responsive and helpful! I highly recommend!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleKept me in the loop regarding new properties and were extremely quick in sorting everything out for the new flat. Would recommend 100%.PositiveProfessionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleJames G. is literally the best agent I've dealt with.. He's kind, respectful and extremely professional. I honestly felt he had my best interests in mind! Would definitely recommend!!!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
1/5
GooglePoor agent, poor landlord, no response after you committed. Please be aware
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful staff, letting my property was easier than expected. Would recommend.
Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleGreat staff, professional and efficient service. I would rate these as the best for buying / settling in the Cardiff Bay area. No issues whatsoever and I would certainly use them again in the future.
Thank you Mark for your 5* review and kind words. It's always good to hear that the branch have provided excellent service. Kind regards, Mike.
5/5
GoogleFrancesca and the rest of the team members took me through the process of letting out my flat seamlessly and effortlessly. I will definitely use Taylors next time I need a new tenant! Thank you.
Thanks Arty for the great comments and recommendation. Best wishes in all your endeavours. Kind regards, Sarah
5/5
GoogleExcellent, professional and efficient service. Taylors took care of everything for us and made it a very easy process. Thank you, will definitely recommend to anyone looking to sell and sell quickly!
Thank you for your fantastic 5* review and recommendation! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
TrustpilotUsed Taylor’s in Cardiff bay
Used Taylor’s in Cardiff bay. Sian and the team were amazing. Definitely recommend them.
5/5
GoogleKeia and Alice have been very helpful throughout! They have made the peocess very smooth and stressfree, highly recommend Taylors Lettings
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleThe help we received from this company was excellent. Nothing was too much trouble for Darren Townsend and Sian Brown. We would strongly recommend this company if you are looking for property in Cardiff
Thanks Deian for taking the time to leave a 5* rating and review. Best wishes, Mark
5/5
TrustpilotThe home-finding process was…
The home-finding process was user-friendly and less tedious than other property agent
5/5
GoogleMy second time letting via Taylors and they are always so friendly, helpful and happy to answer any questions :)
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors Lettings's Cardiff office has 552 reviews across two platforms: 416 on Google, 136 on Trustpilot (across the whole business).
Taylors Lettings Cardiff is rated 4.1 out of 5 across all 552 reviews, and 4.7 out of 5 on Google from 416 reviews.
Yes. In The Trusted Agent 2026 awards: Taylors Lettings, Cardiff won Gold.
Taylors Lettings Cardiff, Unit 16A, Mermaid Quay, Cardiff, CF10 5BZ.
