Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
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5/5
GoogleI recently moved house during the COVID-19 Pandemic, Taylor's lettings were outstanding from start to finish. Ashleigh was a pleasure to deal with throughout, extremely efficient and professional.
The virtual viewing was a great tool and really helped me make a decision on the property. The aftercare has also been great with Gary supporting my move during these uncertain times.
Would definitely recommend using Taylors.
Matthew Β· 10 July 2020
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
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5/5
GoogleWow. What can I say, quite possibly the best experience Iβve had with an estate agent. Harriet is brilliant in every aspect & I would recommend Taylorβs to anyone on this fact alone. Great service & great people!
Cameron Β· 1 December 2023
Agent replied Β· 31 December 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
Googlepaige was amazing, very sharp with her answers, very helpful definitely would recommend for anyone to book with paige π β¦
Josh Β· 23 March 2026
Agent replied Β· 13 April 2026
Thank you for sharing your positive experience with Paige! We are glad to hear she provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe have dealt with Taylors Cardiff Bay for a number of years on both Sales and Rentals and have always found them pro-active and professional.
I would particularly like to thank Sian and Gary and their teams for the excellent service they have provided in finding properties and tenants which allow us to achieve above average rental returns with minimal voids.
Keep up the good work guys!
Richard Β· 31 July 2019
Agent replied
Many thanks Richard for this wonderful 5* review of your experience with our Taylors team, I will of course ensure your kind words are passed on to Sian, Gary and all the team.
Best wishes, Lucy
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5/5
GoogleHarriet has been amazing so far with helping us with the process of getting a new flat. She has been incredibly friendly and responds to us quickly whenever we have a query
Rosalind Β· 23 March 2024
Agent replied Β· 20 June 2024
Rosalind Cobb thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery good letting agent
Bungeons Β· 23 July 2026
Agent replied Β· 23 August 2026
We're thrilled to hear that you had a great experience with our letting agent! Our team works hard to provide top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThank you for making my move so easy and stress free. Totally professional service.
Avril Β· 11 May 2026
Agent replied Β· 11 October 2026
We are thrilled to hear that your move was stress-free and professional. We strive to make the process as easy as possible for our customers. Thank you for choosing us! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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5/5
GoogleJust I would like to say thank you Taylors, especially Alice. I struggled to find my place after coming Cardiff from other countries. However, finally I find mine, thanks to her. Always her response and assistant are so prompt. Also so kind and friendly. I am so happy and satisfied with all services:) Again thank you so much!
η’ιιηη΅΅ Β· 16 September 2021
Agent replied
Thank you for your wonderful 5* review and kind words. Kind regards, Lucy, Customer Relations
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5/5
GoogleI continue to use Taylors because they are both friendly and professional, and great at keeping me informed throughout (extra thanks to James, Keia and Cameron for their help).
Faye Β· 27 April 2024
Agent replied Β· 23 December 2024
Thank you for your glowing 5* review Faye Tincombe. Kind regards, Lucy, Customer Relations.
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5/5
GoogleRarely head into the actual office, but regularly deal with the team over the phone. Everyone is helpful and knowledgeable, if they can't help personally they quickly find answers or hand you to the correct person.
Have been dealing with Harriet Spittle recently and she is always polite, friendly and ready to help. I have had a flat managed by this branch of Taylors for many years now and would definitely recommend.
Suzy Β· 24 July 2024
Agent replied Β· 23 August 2024
Thank you for leaving us your superb 5* review and recommendation Suzy. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI recently had the pleasure of working with an incredibly helpful team while moving to my first flat, and I must say their assistance made the process smooth and stress-free. Among them, I want to extend special gratitude to Harriet for her outstanding support and dedication. Harriet's proactive approach and attention to detail truly stood out Her friendly demeanour and genuine commitment to helping me move made all the difference. Thank you again, Harriet, and the entire team, for your invaluable assistance!
Klaudia Β· 24 February 2024
Agent replied Β· 25 March 2024
Many thanks Klaudia Dapi for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI continue to use Taylors because they are both friendly and professional, and great at keeping me informed throughout (extra thanks to James, Keia and Cameron for their help).
Faye Β· 21 April 2024
Agent replied Β· 20 June 2024
Thank you for your glowing 5* review Faye Tincombe. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAfter several set backs in trying to find a suitable place to rent this year we finally have found a dream flat! Thank you to Ashleigh, Vicky, James and the team at Taylor's, Cardiff Bay for being very helpful and showing us that they actually do care about finding us a home! Wishing you a very Merry Christmas and a positive 2020!!!
Harish Β· 30 July 2020
Agent replied Β· 30 July 2023
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
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5/5
GoogleI am very happy with Taylors, in particular with Alice, for helping me find a very good apartment in Cardiff. Everything was organsed quickly and smoothly. Alice was very nice and professional, and she has very good people skills. I would be happy to recommend Taylors to any friend.PositiveResponsiveness, Professionalism
Flamma Β· 24 August 2022
Agent replied
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a lovely experience with Taylors, viewed the property of interest a day early and got accepted straight away. Very fast turn around and Cameron was absolutely fantastic. Very happy!
Tira Β· 24 February 2024
Agent replied Β· 25 March 2024
Thank you for your excellent 5* review and kind words of our dedicated team Tira. Kind regards, Lucy, Customer Relations.
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5/5
GoogleDuring my buying process I dealt with Darren and Sian. Both are fantastic and responsive to any queries and questions. They kept me informed at every stage and made the process painless as possible, quite the opposite of the solicitors I used. I highly recommend taylors estate agents. πPositiveResponsiveness, Professionalism, Value
Jonathan Β· 21 June 2022
Agent replied Β· 20 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThey were very good at updating us throughout the process of securing our property. Georgia was extremely helpful and super lovely :)
Sara Β· 2 August 2024
Agent replied Β· 23 August 2024
Thank you for your 5* review Sara. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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5/5
GoogleNever has moving home been so easy and stress free. Cassie and the team have been nothing but professional, helpful and considerate. It has been a pleasure working with them in finding a new home and they found me just what I was looking for in a property. Thank you.
Johnathan Β· 30 July 2022
Agent replied Β· 30 July 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAmazing customer service one of the best experiences I've ever had. We wanted to move in before Christmas and Georgia and team worked super hard to make this possible for us. Super happy!
Billy Β· 24 December 2023
Agent replied Β· 31 December 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAfter several set backs in trying to find a suitable place to rent this year we finally have found a dream flat! Thank you to Ashleigh, Vicky, James and the team at Taylor's, Cardiff Bay for being very helpful and showing us that they actually do care about finding us a home! Wishing you a very Merry Christmas and a positive 2020!!!
EMW Β· 22 February 2020
Agent replied
Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)
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5/5
Google"Outstanding service! Cameron Jeffers, Jordan and Georgia were professional, attentive, and made the entire process smooth and stress-free. Highly recommend!"
Afolake Β· 21 August 2024
Agent replied Β· 23 August 2024
Thank you for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe found a flat that we liked a lot advertised by this agency, so we called. Agent James G. was very professional, helpful and did his best to advise us on how to go about renting the flat we liked based on our circumstances. Everything was done in 1 day. Amazing agency and staff! I very much recommend them!
Magdalena Β· 18 October 2020
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleKeia, Harriet and the team at Taylors are hard working, friendly and go above & beyond to get the job done. Thank you for getting our flat let out so quickly with top rated tenants!
Amelia Β· 14 October 2023
Agent replied Β· 28 October 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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5/5
GoogleThe agency helped us secure the rend of an amazing flat in cardiff bay area, Harriet was amazing and organised a few viewings, the whole process was quick and hassle free and we were in the property within 2 weeks.
George Β· 31 May 2023
Agent replied Β· 30 July 2023
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
