Trusted Agent profile · Cardiff · South Glamorgan

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Taylors Countrywide Cardiff reviews

4.6

★★★★★ Excellent

470 reviews across 1 platform

Unit 13, Mermaid Quay, Cardiff Bay, South Glamorgan, CF10 5BZ

Part of Taylors Countrywide, see every office.

Taylors Countrywide's office in Cardiff, South Glamorgan, at Unit 13, is rated 4.6 out of 5 across 470 reviews on 1 platform, including 470 Google reviews rated 4.6.

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4.6 / 5

470

Reviews on Google

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Cardiff office, from every platform, shown as written. First names only.

5/5

Google

Viewed a couple apartments with Alice, she asked what we wanted and she found the perfect place for us, great service would recommend to any one!PositiveResponsiveness, Quality, Professionalism

Elwyn · 21 June 2021

Agent replied · 20 June 2024

Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very helpful staff, letting my property was easier than expected. Would recommend.

Alex · 31 May 2023

Agent replied · 30 July 2023

Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Alice really helped us out when we were looking for something to find quite quickly. Was responsive and and helpful throughout the process of sorting our tenancy.

Darren11992 · 19 August 2021

Agent replied

Thank you for excellent 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Francesca and the rest of the team members took me through the process of letting out my flat seamlessly and effortlessly. I will definitely use Taylors next time I need a new tenant! Thank you.

Susi · 26 December 2018

Agent replied

Thanks Arty for the great comments and recommendation. Best wishes in all your endeavours. Kind regards, Sarah

5/5

Google

I have just moved into an new apartment during the COVID outbreak, Taylor’s were very helpful from start to finish and I am very happy with my move. Would definitely recommend!

Matt · 16 August 2020

Agent replied

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

First class service and always a high calibre of tenants. I would like to make a special commendation to Gary Hancock who has always given me impeccable service. Keep up the good work.

Garry · 30 July 2019

Agent replied

Wonderful to read Garry, that our local Taylors team were able to provide you with such a great experience! Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott

5/5

Google

My second time letting via Taylors and they are always so friendly, helpful and happy to answer any questions :)

E · 21 June 2022

Agent replied · 20 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

James G. is literally the best agent I've dealt with.. He's kind, respectful and extremely professional. I honestly felt he had my best interests in mind! Would definitely recommend!!!

Rohan · 16 October 2020

Agent replied

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

Very professional, friendly and go the extra mile to help. Have used them now for 7 years and cannot fault their service.PositiveResponsiveness, Quality, Professionalism, Value

Alan · 24 August 2021

Agent replied

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent, professional and efficient service. Taylors took care of everything for us and made it a very easy process. Thank you, will definitely recommend to anyone looking to sell and sell quickly!

Jalil · 22 September 2019

Agent replied

Thank you for your fantastic 5* review and recommendation! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy

1/5

Google

Poor agent, poor landlord, no response after you committed. Please be aware

Mi · 26 March 2023

Agent replied · 25 March 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Terrible experience. Extortionate agency fees which they tried to take without us actually getting the flat, poor communication, and the feelings of it all being a complete scam. Avoid at all costs.

Jamie · 30 July 2019

Agent replied

Hello, Jamie I’m sorry to hear about your experience. The fees are detailed on the website and are all charged for relevant purposes. Your feedback will be passed onto the relevant department. Kind regards, Chris

5/5

Google

Taylors provide a tenant finding service for my properties, and suceed in securing responsible, high quality tenants very quickly with minimum void periods. Thank you!!PositiveProfessionalism

Frank · 21 June 2021

Agent replied · 20 June 2024

Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations

5/5

Google

Amazing experience working with Taylors Cardiff Bay...always responsive and helpful! I highly recommend!

Kelechi · 1 January 2023

Agent replied · 30 July 2023

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Professional, efficient, personable and all round fantastic service. I cannot fault them. I have used this branch for 12 years and would not hesitate in recommending.

Kerry · 18 January 2021

Agent replied

Many thanks for your wonderful recommendation, 5* review and kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Very friendly staff who were always available - responding out of hours even in the late evening. Would not hesitate to recommend them.

Rebekah · 30 July 2021

Agent replied · 30 July 2023

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

The team at Taylors are all lovely and the service has been fast and friendly from start to finish, I couldn't recommend them enough

Connor · 25 April 2021

Agent replied

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

The staff are great, they helped me find a place to rent at very short notice and they are very responsive and helpful.PositiveResponsiveness

James · 21 June 2021

Agent replied · 20 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

So helpful and timely responses! Made our experience so much easier! So glad we chose Taylor’s agency as the service was exceptional.PositiveResponsiveness, Professionalism

SAH · 21 June 2021

Agent replied · 20 June 2024

Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Service to date, excellent. From initial meeting at property where al was explained about their service to continued communication throughout about buyer visits. Sale in progress.

Bernard · 12 October 2020

Agent replied

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Very friendly staff who were always available - responding out of hours even in the late evening. Would not hesitate to recommend them.

Rebekah · 9 May 2021

Agent replied

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Google

Poor agent, poor landlord, no response after you committed. Please be aware

Shirina · 2 November 2022

Agent replied · 30 July 2023

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Having decided to rent my home out for the first time I was introduced to Maria from the Cardiff Bay office who sorted everything out for me as I work away from Cardiff. I found her to be very professional and understanding. Taylors would be first choice for anyone thinking of letting out their home as far as I'm concerned!

Edward · 30 July 2019

5/5

Google

Very helpful in finding me a really lovely property in the Cardiff Bay area

Katelin · 30 July 2022

Agent replied · 30 July 2023

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

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