Trusted Agent profile · Cardiff · South Glamorgan
Verified
★★★★★
471 reviews across 1 platform
Unit 13, Mermaid Quay, Cardiff Bay, South Glamorgan, CF10 5BZ
Part of Taylors Countrywide, see every office.
Taylors Countrywide's office in Cardiff, South Glamorgan, at Unit 13, is rated 4.6 out of 5 across 471 reviews on 1 platform, including 471 Google reviews rated 4.6.
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Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleBeen dealing with Vicky & Ellie and they've been so helpful with their services and responding very quickly to my many questions! Both friendly and helpful which makes your move that much more smoother! Thanks ladies :)
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHarriet provided an extremely good service and responded very quickly to all my queries.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleExtremely helpful, very professional. I would recommend them if you're looking for nice properties in Cardiff. They were patient, underdstanding and helpful with my situation in regards to contracts with work. Took the stress out of finding a property at reasonably short notice!
Hi Daniel, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the branch. Kind regards, Sarah
5/5
GoogleTaylors have always provided a very efficient and quality service. As I work away, I rely on Taylors to find and welcome new tenants for my rental property. The staff are really friendly and helpful and I am very happy with the service.
Thank you Catrin for your 5* review of our local Taylors team. It is great to read that you were so pleased with the level of service provided. Kind regard, Scott
5/5
GoogleGot the best property letting deal from this and I would definitely recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleViewed a £750 pcm flat with Taylor's and they quoted a £622 agency fee. I have dealt with plenty of other letting agency's in Cardiff for similar flats and the most I've paid is £240 (which is obviously still quite expensive) but this price is disgusting and criminal. Do they have set fees or do they just charge what they want?! (Unfortunately I had to give at least one star to post this review)
5/5
GoogleFantastic service, responsive and so helpful! Alice has helped me over the last couple of weeks to secure a flat. Very appreciative of her outstanding customer service.PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and great comments! Best wishes, Lucy, Customer Relations
5/5
GoogleAbsolutely wonderful experience. My whole tenancy went so smooth for 2 years. The team is so responsive and one the best to work with in and around Cardiff area.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleHaving worked with Taylors on a number of Company Lets over the last 2 years, they are worthy of 5 stars! Very professional, staff always understand our business needs and are flexible. Seamless service from signing the tenancy to moving in.
Thank you Katrina for your glowing and wonderful 5* review of our Taylors team in Cardiff and I do hope you continue to work with our team going forwards. Best wishes, Scott
5/5
GoogleTaylor’s were really helpful throughout the process of finding a place to move to. Vicky especially was extremely helpful and was on the end of the phone if you needed her. Would highly recommend 💫PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThanks to Taylors at Cardiff Bay, I could spend a great time at Cardiff. I really appreciate their support during my tenancy. I strongly recommend them.PositiveQuality, Professionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GooglePoor communication from staff and they are extremely unprofessional on all levels. Be warned - They rarely give bonds as they find any excuse not to! High agency fees for a very poor service. I will not be using Taylor’s again.
Hello Megan Thank you for leaving this review. I understand that you have now been agreed that the bonds will be returned to the landlord. If you have any other queries do not hesitate to be in touch. Kind regards, Chris
5/5
GoogleRecently used Taylors in Cardiff Bay. Excellent service and really went the extra mile to get things sorted for me in record time. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleVery good experience overall! Amazing customer service - quick, clear and hassle-free. From a tenant's perspective an absolute pleasure to work with. Ellie especially was extremely helpful. She made it such an easy experience.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleFull marks to Harriet S. She was quick, professional and pleasant.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGary Hancock dealt with early contract termination of our tenant professionally whilst taking a fair approach to both ourselves as landlords and the leaving tenants. We had excellant communications in what was a difficult situation. Highly recommend Taylors at Mermaid Quay.
Hi Richard Thank you for leaving this review. I am delighted to hear that Gary managed to ensure that the termination process ran so smoothly and thank you for the recommendation too! Kind regards Chris
5/5
GoogleAlice in particular went above and beyond to sort out our letting. 5* customer service and high levels of professionalism. Very happy 😊PositiveResponsiveness, Quality, Professionalism, Value
Hi Lara, thanks for your wonderful 5* review. Alice and the rest of the team really appreciate it. Best wishes, Graham @ Customer Relations.
5/5
GoogleReally happy with the correspondence with a Taylor’s. Alice in particular has been great, and made the process of applying for our new place so much easier! Thank youPositiveResponsiveness, Quality, Professionalism
Hi Eriu, thanks for your wonderful 5* review. Alice and the rest of the team really appreciate it. Best wishes, Graham @ Customer Relations.
5/5
GoogleWhen I was relocated to Cardiff I contacted many agencies and Taylors has been the most professional and showing the most care. Great team not only of professionals but also people.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTaylor’s were great throughout my whole Moving experience. All staff were extremely helpful and friendly, they couldn’t have done more. Response times were quick and all questions were answered. 100% recommended and would use again!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleTaylors has been fast, efficient and helpful all the way through the letting process and Alice in particular has been a real help. Looking forwards to moving in soon!
Thank you for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKept me in the loop regarding new properties and were extremely quick in sorting everything out for the new flat. Would recommend 100%.PositiveProfessionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThey helped me and my family with an end of a tenancy issue during the difficult times of the pandemic. Professional and caring. Special thanks to Mr Gary Hancock.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRented from Cardiff Bay office and can honestly say that they were professional, helpful and efficient at all times. Would totally recommend Taylors to anyone thinking of looking to rent a property.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
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