Taylors Cardiff Bay Mermaid Quay Sales reviews

★★★★★ 5/5

Google

I was struggling to find a new flat in Cardiff and Alice and the team made my life so much easier. They found me the perfect flat and the whole process was seamlessly done with 3 days. Highly recommend!

Rebecca · 26 October 2022

★★★★★ 5/5

Trustpilot

I had a very excellent experience with…

I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽

Chukwuebuka · 14 February 2026

★★★★★ 5/5

Google

After seeing a property online, and being told it’s gone, Keia was very helpful with me securing a property within the same search filters. Very excited to be relocating to Cardiff, thank you Keia & Alice

Grant · 12 January 2023

★★★★★ 5/5

Google

Keia and the team at Taylors were incredibly helpful in finding a flat suitable to my needs. Top quality service throughout the entire process, as well as great communication. Highly recommended if you want a trouble free experience.

George · 26 October 2022

★★★★★ 5/5

Google

Harriet Spittle Harriet has made our moving experience! She is very helpful and is super easy to get in contact with. As first time movers we needed all the help we could get and no question was a silly question with Harriet! We appreciate all your hard work and look forward to moving! A massive thank you!x

Emma · 26 August 2024

★★★★★ 5/5

Trustpilot

Mr Ryan smith.

Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)

J · 2 June 2026

★★★★★ 5/5

Google

High level of professionalism and great communication. The team are really friendly and understanding, particularly when I had an awkward request. Vicky has been brilliant and has really gone out of her way to get things sorted! Would absolutely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 26 October 2021

★★★★★ 5/5

Google

Sian Brown has been brilliant keeping us updated and chasing up solicitors in what has been a difficult purchase. I would definitely use this agent when I want to sell or purchase in the future.

Bev · 26 October 2022

★★★★★ 5/5

Google

Very efficient and friendly staff at Taylors, Mermaid Quay! The service I received from Alice, Victoria & Maria were faultless...from the moment I called the branch to arrange a viewing through to key collection of the property. I highly recommend them.PositiveResponsiveness

DEBBIE · 12 January 2022

★★★★★ 5/5

Google

Alice found the perfect flat for me and my boyfriend. She was really informative and quick at responding. Applying for the flat was so easy and we didn’t feel feel stressed at all. I couldn’t recommend the company enough and especially Alice!PositiveProfessionalism

Leah · 26 October 2021

★★★★★ 5/5

Google

We have been landlords for some time, dealing with a number of different agencies over the years - and we have never had such a brilliant experience as dealing with Harriet and James at Taylors. They have been consistently enthusiastic, energetic, immediately responsive and extremely professional. We couldn’t be in better hands!

Nicola · 25 September 2024

★★★★★ 1/5

Trustpilot

Avoid like a plague

Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.

Soumya · 2 October 2025

★★★★★ 5/5

Google

Hi I would just like to say how good Alice is from Taylor’s cardiff bay, she is always happy and very easy to talk to I real credit to your company thank you Alice your a star ⭐️PositiveQuality, Professionalism

Richard · 12 January 2022

★★★★★ 5/5

Google

I've recently switched to Taylors from another management agent and have to say the service has been first class. The whole team worked hard to find me new tenants quickly and at my target rental rate. The communication throughout was also fantastic. I would highly recomment Taylors Cardiff Bay, both for their excellent customer service and the results they deliver.

Stephen · 28 April 2024

★★★★★ 5/5

Google

Taylor’s agency helped me secure my first choice flat, after some complications with the landlord that put it all in doubt. I felt they were willing to do everything they could to help me sort out the issue. Ashleigh and James were both very helpful!

Will · 26 October 2020

★★★★★ 5/5

Google

Great service, friendly staff, easy process

Dafydd · 17 February 2026

★★★★★ 5/5

Google

I spoke to Alice a few weeks ago and she was able to find me the perfect place by just having one phone call with her. I was very impressed how professional and helpful she was. Would definitely recommend!PositiveResponsiveness, Professionalism

Dale · 26 October 2021

★★★★★ 2/5

Google

Sales representatives very helpful, always helpful exchanges. Maintenance very average, often asked to chase and confirm contractors yourself, no accountability on them to push to get your property fixed (haven’t experienced this with previous tenancy’s) Getting deposit back - very poor. It’s been 2 weeks and I’m awaiting a quote for a small amount of paint to be patched up (came off when cleaning). New tenants already in. Luckily I’m not desperate for the money back, but if I was a struggling family who needed the money I’d be in a pickle.

Alex · 26 October 2022

★★★★★ 5/5

Google

Taylors lettings was a completely different experience to the other agents I have used in Cardiff. I had been searching through properties for a while, and after registering with Taylors it became clear that they aim to match properties exactly to customers needs and desires. I registered interest in a property (which unfortunately had already left the market), however after a quick call with them and, they had my details and an understanding of the qualities I was looking for in a property. When appropriate properties came available, I would receive a call (or text if that was preferred) about it, and when confirmed that it was of interest, photos and details were sent through to me by email to have a first look before hitting the wider market. Taylors lettings were also the friendliest and approachable staff I have had when conversing with agencies. They strike a great balance between working for landlords and tenants, and my experience felt like every party walked away happy upon signing a deal. For the first time since renting, it felt like I was talking to people who understand the importance of finding a home more than a house, and their primary objective was to ensure that customers (landlord or tenant) were satisfied with their investments, where other agencies have rushed deals as quickly as possible just to quickly turn a profit for themselves. The staff who assisted us, Cassie and Keia, were incredible. Friendly, punctual, and professional - they responded to any concerns and queries quickly, and worked to ensure that we were able to move when suited us (which was as soon as possible). Directly because of them, and the process at Taylors, finding and moving into a property, usually one of the most stressful tasks, was painless. Should we move again, our first contact will be a Taylors lettings, and I would recommend anyone looking to at least get into contact with them and see what is available.

Ben · 26 October 2022

★★★★★ 5/5

Google

We recently moved into Cardiff and it was the first time for us to rent a place through an agency. So we were unfamiliar with pretty much everything that is to know about renting a property. Luckily, Taylors letting was there to save our day and 'Keia' was thoroughly helpful with everything. From viewing the property through an online call (because we couldn't afford the time to physically do so) through the paperwork to answering my endless questions, Taylors was there. The entire process was very trustworthy and swift. 100% recommend.

Tun · 26 October 2022

★★★★★ 5/5

Google

The process of letting through Harriet and Taylors was very smooth. They organised the repairs and redecoration as I live in another part of the UK and kept me updated at all times. They found a tenant very quickly and got the references etc sorted. Thanks

Sandra · 2 December 2024

★★★★★ 5/5

Trustpilot

Jane Cook(Taylors Downed) is amazing! …

Recently purchased a property via Taylors Downend. All staff were very helpful. In particular, Jane Cook. She knew exactly what was happening and always updated me when requested. Excellent!

Fay · 11 April 2026

★★★★★ 5/5

Google

I recently used Taylors- Cardiff Bay during my move and what a delight it was. Ashleigh and Victoria were both amazing. Made my move stress free and accompanied and fitted in my busy work schedule over the Christmas period . Many thanks!!!

Jordan · 26 October 2020

★★★★★ 5/5

Google

Harriet was very helpful! We really appreciate on their help. Thanks.

Carrie · 28 February 2024