Taylors Cardiff Bay Mermaid Quay Sales reviews

★★★★★ 5/5

Google

I had a great experience with Taylors. Naomi Hall was incredibly helpful throughout the entire process and made everything so easy and stress-free. Everything was completed within just a week, which I really appreciated. Naomi was professional, responsive, and supportive at every stage, always making sure I understood what was going on. The team at Taylors were also very welcoming and made me feel comfortable from the start. Thanks to them, securing my current apartment was smooth and straightforward. I would highly recommend their services!

Bankole · 15 April 2026

★★★★★ 3/5

Google

After our original flat fell through at the last minute, Spencer Thomas was wonderful in helping us find a new place in Cardiff Bay. Throughout our time renting with Taylors, he was great! He responded to communication quickly, was polite and caring, and even went above and beyond his role to problem solve when we had a final refund issue after move-out. Spencer deserves 5 stars! The lower rating is due to the Assistant Lettings Branch Manager, HS, who was consistently dismissive, uninterested in helping and provided the absolute minimum of communication, verging onto rudeness. We did not feel supported by her at all and felt that we had to go over her head to get appropriate help, particularly after move-out with our required refund. It is unfortunate that this person does not meet her colleagues' level of respect and professionalism when dealing with clients.

Alexandra · 4 April 2026

★★★★★ 5/5

Google

I found Taylors a welcoming, patient and responsive Company. They were helpful especially when I had issues with the new systems, they went out of their way to help me out. Thank you Spencer. Even after getting the keys they continued to support me and their property management team seem like they will be just as good. I would definitely recommend Taylors in future to anyone with my experience in terms of looking for properties.

Fiona · 17 March 2026

★★★★★ 5/5

Google

As a first-time renter in the UK and new to the country, I was nervous about the process. Taylors Cardiff Bay made everything smooth and reassuring from the start. Their team was patient and professional, explaining each step clearly and handling all paperwork efficiently. A special thanks to Spencer, who was incredibly supportive throughout. He was always approachable, quick to respond, and genuinely helpful, his guidance made a big difference and helped me feel confident in securing my new home. I highly recommend Taylors Cardiff Bay, especially to anyone renting for the first time or coming from abroad. Their service truly goes above and beyond!

HSIU · 26 October 2025

★★★★★ 1/5

Google

Our experience with Taylor’s Sales and Letting Agents has been unacceptable. The apartment they provided was not in a habitable condition, and despite repeatedly raising our concerns, the issues were ignored and left unresolved. To make matters worse, a colleague named Harriett was extremely unprofessional and dismissive when we sought help. Instead of addressing the problems, she showed little regard for our situation and treated our genuine concerns with rudeness and disregard. On top of that a colleague member had to apologise for the rudeness she displayed in our call. We expected a basic standard of care and professionalism, but this agency has failed on every front. We cannot recommend their services to anyone looking for a reliable and responsible letting agent.

Hamza · 22 September 2025

★★★★★ 5/5

Google

After experiencing a catalogue of errors with our agent we decided to take our business to Taylor’s who have been efficient, reliable & more than communicative at every stage of renting so far. Especially Naomi who has emailed me feedback with every viewing & James who has overlooked the whole experience with politeness & charm.

Christine · 17 March 2026

★★★★★ 5/5

Google

Great experience letting through Taylor’s. Spencer the agent was very accommodating and responsive throughout and any concerns or issues were dealt with fast so I never felt worried or delayed. On moving day, all documents had already been signed so it was a quick and easy process allowing us to get moved in straight away. Thank you to James and the team! Would definetly seek to rent or buy a Taylor’s property again.

Isaac · 20 July 2025

★★★★★ 5/5

Google

Absolutely first class customer service from Taylors estate agents in Cardiff Bay. Thank you so much for your help in completing the purchase of a flat through a modern method of auction process. A special thank you to Sian who was my point of contact for correspondence. She went above and beyond to provide a helpful, professional and proactive service in moving the purchase forward and liaising with everyone involved. Thanks once again!

Rebecca · 15 June 2025

★★★★★ 5/5

Google

Naomi has been very helpful at every stage of renting our new flat. She has answered each question patiently and guided us whenever we needed. We would definitely recommend her and Taylors to anyone who is looking for a flat or a house to rent :)

Teresa · 17 February 2026

★★★★★ 5/5

Google

I spoke to Sian about what we’re looking for our house move & she was brilliant! She talked me through the process & we had a great discussion about how they can help me through the process and all the support available!

Catia · 17 March 2026

★★★★★ 5/5

Google

@Naomi has been extremely helpful at every stage of renting our new flat. She answered all our questions patiently and guided us clearly through each step of the process, making everything smooth and stress-free. Thank you for your support …

Raviteja · 17 March 2026

★★★★★ 5/5

Google

Harriet and Naomi were fantastic throughout the letting process. They were professional, efficient, and always quick to respond. Everything was handled smoothly and with clear communication from start to finish. I’d happily recommend them to anyone looking for a reliable letting agent.

Matthew · 17 February 2026

★★★★★ 5/5

Google

I recently used Taylor’s services, the team were fantastic, always willing to go the extra mile and fantastic communication throughout the whole process. I would definitely recommend using their services, thank you Sian and your team

Helen · 17 March 2026

★★★★★ 5/5

Google

Moving homes is already a very stressful experience, so it is incredibly important to have a letting agency that is genuinely helpful throughout the process. Working with Taylors was a very positive experience- the team was always friendly, approachable, and ready to help whenever we had questions. Communication was prompt, and all viewings and appointments were well organised, which made the whole process much smoother. I would especially like to thank our lettings negotiator, Spencer, who supported us greatly throughout the viewing and application process. His professionalism and helpful attitude made a real difference, and helped with the anxiety of moving properties. Overall, we had a great experience and would happily recommend Taylors to anyone looking for a reliable letting agency.

Justyna · 17 March 2026

★★★★★ 5/5

Google

We had exceptionally good service from James Gibson, who has been by far the most helpful estate agent I've had in years of flat hunting! I would highly recommend visiting this branch of Taylors, and registering with them if you're looking to rent a property as James was able to find us an ideal property at very short notice at a time where we were unable to book viewings with other estate agents. Thank you so much for your help! Diolch yn fawr!

Gruffudd · 25 September 2024

★★★★★ 5/5

Google

I recently bought a flat marketed by Taylors. I really recommend their services for anyone looking to buy. They're a really friendly team with a very personal but professional approach. James is very proactive and took me on viewings according to the type of property I was looking for. Always with a smile! Paige is very accommodating, even staying late to fit in a viewing last minute. Sian was especially helpful in the final (stressful!) stages of the property purchase. She is very responsive by phone, email, or in person. As an office their willingness to help was much appreciated and I felt very supported throughout the whole process.

Daniel · 25 September 2024

★★★★★ 5/5

Google

I am so grateful to the Cardiff Bay team at Taylors for helping me find the perfect property. The team were friendly, knowledgeable, professional and so helpful throughout the whole process. A special mention to Georgina, James , Spencer and Harriet for all of their help , thank you.

Rebecca · 8 October 2025

★★★★★ 5/5

Google

Taylors were honestly great throughout the whole process. Naomi helped us secure a property. She was always quick to respond and kept things moving smoothly, which really helped take the stress off us. Anytime we had a question or needed help, she was there and sorted it out without any hassle. You can tell she genuinely cares about doing a good job. Really appreciate all her help and support. great service from start to finish. Thank you, Naomi!

Sameer · 17 March 2026

★★★★★ 5/5

Google

Myself and my partner bought our first property in February this year, and the Taylors team were absolutely amazing. With it being my first time even considering purchasing a property, I was feeling very 'deer in the headlights' when it came to finding a property, especially because I had such a limited budget. Sian was so incredibly patient with me, with my hundred and one questions , and even more so when my mum had a million and one more. Despite having an unconventional move from England to Cardiff, she really helped keep the process streamlined. James and Paige were also super accommodating, especially when I wanted to revisit the property numerous times to help build my Pinterest board and measure up for furniture. Overall, the team are absolutely amazing and really made me feel like they were just as excited as me to get the keys to my first home.

Ella · 26 August 2024

★★★★★ 1/5

Google

Everything was going well until we returned the property. Three weeks after we left, the agency carried out a "professional" inspection, exaggerating everything. It looks like they were desperate to take money from our deposit in one way or another. Despite leaving the property in better condition than when we moved in, we were charged £250 for cleaning dust accumulated above the sockets. After almost a year, I am still waiting for the receipt. The company holding the deposit only sent an invoice and tried to trick me into thinking it was the receipt. Guys you could have just offered the cleaning service and I would have paid for it, I don't understand why you needed to mount such a scene.

Francisco · 27 June 2024

★★★★★ 5/5

Google

I had a great experience finding my home thanks to Harriet! Super friendly and helpful. Couldn’t have asked for a better estate agent! : )

Lily · 17 March 2026

★★★★★ 5/5

Google

I could not have asked for a better agent. Myself and my partner moved from outside of Cardiff, and the situation meant we could not have access to viewings or information properly. We were very lucky to have been given Georgia as our agent. She made the process simple and easy, always willing to help and nothing was too much trouble. Georgia made the process as stress-free as one could of asked. Thank you so much! If we could give a sky worth of stars as a rating we would!

Joshua · 28 May 2024

★★★★★ 5/5

Google

Big thanks to Naomi and Spencer for assisting me with the move, very helpful and kind. Appreciate it a lot.

DXI · 11 April 2026

★★★★★ 5/5

Google

Paige was really lovely when taking me to view properties, very knowledgable and helped through every step of my purchase. Well sound experience!!!!

Sam · 17 March 2026