Taylors Cardiff Bay Mermaid Quay Sales reviews

★★★★★ 5/5

Google

Had very good experience working with Taylor lettings in Cardiff bay. Harriet and Kieran were both great help and made leasing out our flat super easy. Will happily work again with them in the future. Also helped us find two nice tenants for our property. Thanks again , Jesse and Jeremy Taylor - Taylor homes

Jesse · 24 April 2025

★★★★★ 5/5

Google

Harriet Spittel has been great in finding a place for us at the last minute based on an urgent requirement by us. Hats off to her and all the very best. She went out of the way to get us the place even before the initially agreed date so we could move in without any issue. Highly recommend her service. Thank you Taylors for the quick and professional service.

Damian · 25 September 2024

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 1/5

Google

Despite taking a fee every month and being promised that my beautiful apartment would be looked after - it was outside my comprehension that a property could be so damaged by a tenant and a management company mismanaging the entire process. After month one, the rent was never fully paid, or at best, very late. I had to get involved to ask Taylors to pursue this (seems as long as a tenant pays a 'bit' it is not considered unpaid). I also had to chase Taylors to ensure the tenant moved out at the end of the tenancy but was told 'we cannot make them hand over the keys.' The tenant stayed an extra 2 nights. The damage to the property was extensive - a bed broken in half, radiators ripped off walls, holes in walls etc and there was drug paraphernalia and cigarette butts everywhere, despite the property being a no-smoke property. Taylors had not picked any of this up during site visits. I had to file a dispute as the tenant was chasing the deposit - this took a significant amount of time and the onus was on me to prove the damage (easily done with photos). During this time, Taylors were regrouping and not accepting any liability for mis-management, neither did they support me during this challenging time. The deposit did not come close to covering the repairs or replacing damaged items. The team are all lovely people but I didn't pay a fee each month for nice people but for a professional organisation to manage my property for me at a fee. This did not happen. Based on my experience and how much this cost me financially and emotionally, I would never recommend Taylors.

Rhi · 21 November 2025

★★★★★ 5/5

Google

This was the first time for our family in finding a place to rent. Cameron Jeffers was excellent in helping us find one promptly and didn't mess around with any sending of documents and was polite, helpful and most importantly, respectful with dealing with our needs and requests. Would happily deal with them again if need be. Thank you Cameron and all of the team. Andrew

HowlinWolf989 · 25 September 2024

★★★★★ 5/5

Google

Harriet was very helpful for me in finding a tenant for my flat which I had never let before. I feel very assured that it will be well looked after by the Cardiff bay team and Harriet was always very quick to respond to any queries I had. Big shout out to the rest of the team who were always friendly and helpful also.

Ryan · 13 October 2024

★★★★★ 5/5

Google

Harriet was very helpful for me in finding a tenant for my flat which I had never let before. I feel very assured that it will be well looked after by the Cardiff bay team and Harriet was always very quick to respond to any queries I had. Big shout out to the rest of the team who were always friendly and helpful also.

R · 4 October 2024

★★★★★ 5/5

Google

Darren and Sian were excellent agents for the sale of my property. I purchased the same property a few years ago through Darren and had no hesitation in returning to him and Sian for the sale due to their excellent communication, personable nature and patience (the property took a year to sell due to administrative issues with the freeholder!). When I requested a few gentle nudges for the buyer they would do so and respond within the hour. Highly efficient and highly recommended.

Gareth · 26 October 2023

★★★★★ 5/5

Google

Taylor Agency is a top-notch company that consistently delivers exceptional service. From the moment I first reached out to them, I was impressed by their professionalism and responsiveness. Keia took the time to understand my needs and provided personalized, tailored recommendations that met my unique requirements. What sets Taylor Agency apart from others is their commitment to customer satisfaction especially, Keia was professional . They go above and beyond to ensure their clients are happy and that their needs are met. She was always available to answer questions and provide guidance, and she follow up regularly to ensure everything is running smoothly. Their attention to detail and attention to customer service is unmatched. I have never felt like just a number with Taylor Agency, and I know that they genuinely care about our need and well-being. I highly recommend Taylor Agency to anyone in need of quality services and support. They have exceeded my expectations and I am confident they will do the same for you. Thank you, Keia & Taylor Agency, for your wonderful service!

Deepak · 26 October 2023

★★★★★ 5/5

Google

Thank you very much Harriet who's so helpful and sufficient so that we could move into a property ASAP. As a foreigner was quite difficult to sort these things out in such a short time, we have been so many letting agencies in Cardiff and no other agencies can compare with Taylors. Harriet is so lovely, she’s an angel looks like a Barbie very beautiful girl haha. She is very kind and patient to explain our thousands of questions. She has done a great job of helping us. And thank you for the gift box my baby girl loves it. All the best to you Harriet and Taylors!

YULING · 26 October 2023

★★★★★ 5/5

Google

When you are looking for an apartment in a new city and have less idea of about the city, finding a good estate agency and estate agent is a great blessing. Indeed Taylors Letting Cardiff Bay and espcially Harriet have been bleesing for us, as we were moving from Belfast. Harriet has been great all along, very polite, professional, extremely reliable and is indeed best. She is always reachable which can be so much assuring and is patient with all the doubts one would have. The entire process was very smooth because of her prompt communication and transparency. From viewing, to explaining the process, to securing the flat and taking care of all the formalities, she was just amazing. We would difinetly, a 100% recommend Taylors Lettings Cardiff Bay to anyone and especially Harriet. We would also like to thank them for their help, guidance and friendly / smooth experience for us. We really appriciate it. All the best to Taylors - Cardiff Bay and Harriet for great future

Syed · 26 October 2023

★★★★★ 5/5

Google

Harriet is a very thoughtful, efficient, non-judgmental and beautiful estate agent. She was very professional and helpful in assisting me into my new flat in Cardiff Bay. She put up with my father and I routinely pestering her on the progress of my application to the new flat, even though most of the problems were out of her hands and were instead in those of my then employers. Her patience and charm are a testament to her skills in the world of real estate and she certainly has a promising future ahead of her in that profession. We were delighted to accept a kind offer of a gift box when we signed the lease to the new flat. So far, Taylors has been friendly and helpful, which is hugely appreciated.

Christopher · 26 October 2023

★★★★★ 5/5

Google

I want to extend my heartfelt appreciation to the ‘Taylors Sales and Letting Agents Cardiff Bay’ for delivering a truly remarkable experience. From the moment I walked through your doors, I was greeted with warmth and professionalism of Keia Wardman and her team I was impressed with your attention to detail, quick communication. She took the time to understand my requirements with patience (especially for me) and guided me through every step of the rental process with patience and expertise. The level of attention to detail and personalized service was beyond compare. You made what could have been a stressful process seamless and enjoyable. I was particularly impressed by your vast knowledge of the local rental market and understand my requirements , which enabled you to find the perfect property that met all my criteria. Your commitment to transparency and honesty instilled a sense of trust, making me feel confident in my decision. Moreover, your responsiveness was exceptional; every question and concern I had were promptly addressed, putting my mind at ease. Your consistent communication and updates throughout the process made me feel valued as a client. I can't thank you enough for going the extra mile to ensure I found the ideal place to call home. I have no hesitation in recommending your services to anyone seeking a letting agency that truly cares about their clients and consistently delivers outstanding results. Thank you for making this experience so memorable and enjoyable! Keep up the fantastic work!

Ramanjaneyulu · 26 October 2023

★★★★★ 5/5

Google

Paige and Harriet were really helpful throughout my property purchase as a first-time landlord!

Lewis · 17 March 2026

★★★★★ 5/5

Google

Great experience all the way through, Naomi was a pleasure to deal with :)

Albin · 17 March 2026

★★★★★ 5/5

Google

All of the team members were really helpful from the beginning until we find a flat for rent. Special thanks to Jordan Protheroe at Cardiff bay branch who went beyond and help us throughout the process. He is easy to communicate with and very helpful. Taylors letting agents can be highly recommended to anyone who is looking to get a property to rent without stress free.

Sanduni · 27 July 2024

★★★★★ 5/5

Google

We have used Taylor's to manage the letting of our flat in Cardiff Bay for several years. James and his team are efficient, responsive and get the job done quickly with minimum fuss. We are very pleased with the service we are getting. A special shout out to Harriet Spittle who managed the new tenancy process for us this week and has secured a new tenant without any delay and no cause for stress for us! Well done Harriet!

Mark · 26 October 2023

★★★★★ 5/5

Google

Kieran was great to work with any question I had he answered them right away. When I went to view the space he made sure I could find it and went out of his way to make sure i did not get lost. Dealing with him over email was great sometimes people take forever to reply back to you to not Kieran, the whole team at Taylors are very professional and helpful. If you are looking into letting a space I highly recommend Kieran and Taylors as a whole you wont be disappointed.

Richard · 27 March 2025

★★★★★ 5/5

Google

I had a really good experience with Taylors. They have been very professional and also empathetic, which is something you really are looking forward to when moving place. A special mention goes to Keia who went above and beyond in helping me, arranging virtual viewings, responding to all my requests in a very professional way and even making extra time on a Saturday to help me on my more complicated move from London. Thank you Keia!

Paolo · 26 October 2023

★★★★★ 1/5

Google

Without a doubt the worst company I have had to deal with. Stay clear! The issues with the agency started from the 1st day of my tenancy as I went to the office to pick up the keys and they were very surprised to see me as they had forgotten all about arranged date for the specific property. They tried to push me to collect the keys in a day or 2 which is bizarre as I had a van booked to move my furniture which would've meant me losing money as well as time with zero compensation offered. After talking to them they did get someone to clean the flat in a rush and do an inventory report which was fine as we were able to grab the keys towards the end of the day. But then then incompetence continued sadly as the flat was fully furnished when we opened it even though it was advertised as unfurnished and we double checked with the agent when viewing it if all the furniture will be removed before us moving in which she confirmed. We then had to wait a few days for a collection to be arranged which happened but they didn't collect all the furniture and we had to wait a few more days for a second collection. Needless to say we couldn't move all of our stuff because there was not enough space since the agency screwed up massively and we had to wait more than a week until we picked up the keys for the property to be at the state in which it should have been to begin with. This all was without any compensation on their part by the way. The tenancy itself was fairly okay mostly because we didn't have any major issues although there was a period where the lights in the hallway didn't work and the agency couldn't reach the landlord for months so that the issue could be fixed. And then to top it off now after leaving the property I have to deal with their deposits department which is equally incompetent as we cleaned the property to a good standard and they've charged us £325 for the end of tenancy clean. - Unfurnished - Wooden floors - 60 sq meters - Only tricky parts to clean were fridge and oven and both we and the inventory inspector took photos that prove the cleanliness was good. They have no itemised invoice to show why the cost is that high and the company they use has no before/after images. Oh, and we send them quotes from 3 different companies in Cardiff that were between £90-175 for the same price. 2 years ago our previous agency charged us £90 for a 2 bed that had carpet floors and was fully furnished with 2 beds, desks and sofas so even accounted for inflation their price is extortionate. Now apparently because they have this all powerful invoice there's nothing they can do about it but I'm more than happy to take them to small claims court as this is ridiculous. Final thoughts - stay as far away as possible

Ivan · 23 August 2025

★★★★★ 5/5

Google

Taylors has by far exceeded my expectations in every aspect. I have dealt with a lot of letting agents in Cardiff over the last few years and can honestly say that Georgia has been wonderful and incredibly helpful as well as professional. She has responded to all my queries promptly and made the stress of moving less stressful! Thank you again Georgia (and the team) for helping me get my ideal place in Cardiff Bay!!

Zahraa · 26 October 2023

★★★★★ 5/5

Google

We have been dealing with the Cardiff Bay branch with regard to renting out an apartment in the Bay. All of the staff we have engaged with throughout have been exceptional. A specific call out to Harriet who has been personally dealing with onboarding our new tenant. Her comms are prompt, informative and any actions are executed professionally. We would recommend Taylor’s in Cardiff Bay for any prospective landlords.

Beverley · 28 February 2024

★★★★★ 5/5

Google

Moving to Cardiff for the first time, and with my partner for the first time has been a exciting and at times stressful feeling, but Harriet has been amazing every step of the way. Keeping us always updated and informed with any new information, and able to answer all our queries. Simply amazing! And has made the moving process all the more memorable and special! A huge thanks to Harriet!! 🙌✨️

Jodie · 26 October 2023

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026