Taylors Cardiff Bay Mermaid Quay Sales reviews

★★★★★ 5/5

Google

I have just used Taylor’s Lettings to let a second property which was completed today. The whole team who assisted in this process were excellent from start to finish, James Gibson, Cameron Jeffers and most recently Harriet Spittle who constantly kept me updated. Thank you Taylor’s, Stuart

Dr · 22 October 2024

★★★★★ 5/5

Google

My experience with Taylors was a wonderful one. Keia was very helpful from searching to securing my accommodation; even when I had to disturb her with phone calls, she was ever so cheerful and willing to take or return my calls every now and then. This was the best experience I've ever had with any housing agent. Thank you so much, Keia, for being such a cheerful and wonderful person, and for making my search a pleasant one.

Fee · 26 October 2022

★★★★★ 5/5

Google

As a landlord, I have had good service from Taylors over the years. Georgia & Harriet were paeticularly helpful in arranging & negotiating a recent new tenancy for one of my properties

Rob · 9 May 2025

★★★★★ 5/5

Google

Amazing speed and efficiency to secure a tenant and get them moved in within 10 days. Great work from all the team at Taylors in Cardiff Bay.

Andrew · 10 August 2026

★★★★★ 5/5

Google

Georgia was very professional and helpful! Not only professional, but also answered all of my questions promptly. From viewing, to explaining the process, to securing the apartment and taking care of all the formalities, she was just amazing. Her team has a great follow up too! and I really appreciate their efficiency. I will 100 % recommend Taylors letting agents cardiff bay 👍.

Robin · 30 November 2023

★★★★★ 5/5

Google

Harriet has been fab! Fitted me in for a viewing on that day which ensured I secured the flat. Highly professional, organised and friendly… the whole process so far has been stress free :)

Lydia · 19 March 2025

★★★★★ 4/5

Google

Fantastic service from Georgia, Cameron and James at Taylors Lettings. The team were great in answering any queries I had, reverting back to me, and providing reassurance when needed. Everything went great and I am particularly thankful to Cameron for his attitude. Many, many thanks.

Yasmin · 25 September 2024

★★★★★ 1/5

Google

Absolutely the worst. They did nothing for me, the landlord, when tenants destroyed my property and let the issues go on for months leaving me to constantly deal with everything - then why was I paying Taylor’s estate agents a feee for full management? They are dishonest and do not care about damage to the property or the landlord/ landlady. Avoid at all costs.

Mohammed · 22 September 2025

★★★★★ 5/5

Google

Update review following sale of our Cardiff home. Very professional, friendly supportive estate agents. A huge thanks for the time of offer to completion of 8 weeks due to a team effort of Sian, Jack , Paige & Darren. We use the mortgage broker service also, Cerys who secured our finance. Thanks guys. Highly recommend you all. Make dreams become reality.

Steve · 18 October 2025

★★★★★ 5/5

Google

Sold my house and purchased a new one Sian and Darren the service i can't falter and happy to answer all my questions even when i called several times in one day thank you so much for all your help and support

Neil · 27 March 2026

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

This team of people have been amazing from first interaction to moving in , always willing to help and really support with a massive change in my life. Message on the Thursday and was in the place by the Wednesday. Was passed around the office and everyone really went above and Beyond to really help. Maria was messaging me till around 9pm one night to really help with all my questions and queries I had as I have never moved before. Alice was so lovely and welcoming when I went for the viewing of the property prompt and on time. Vicki was so lovly to meet and has been so help with the final moving stage and was able to pick the keys up sooner than expected. These are just a few names through the process not mention all the people I have been passed to in the office who where so calm and amazing. So happy with the service provided 10/10PositiveQuality

Ben · 26 October 2021

★★★★★ 5/5

Google

I’m so pleased and impressed with the service we have been provided. Everyone we’ve met in the process has been incredibly friendly and withheld a happy to help attitude at all times. Particularly Alice, she has been very responsive and helpful throughout the entire process that would have been a lot more stressful if it wasn’t for her assistance. Because of this we experienced a smooth and well-organised renting process. I would be very happy to recommend Taylor’s to a friend in the future.PositiveQuality, Professionalism

Sarah · 26 October 2021

★★★★★ 5/5

Google

As someone who was renting for the first time, Taylors really helped ease the process and assisted me the whole way through. I had been looking for the right property for over a month without much success (mostly due to the speed at which rental properties were being taken). I contacted Taylors regarding another property and spoke to Alice, who asked about what I was looking for in a property and took my contact details. Not even a week later, I was contacted directly with a property that was perfect for me, and was booked in to view the next day. After making an offer, the leasing process was very smooth with Taylors providing me with all the necessary information and documents, as well as answering any inquiries. Would highly recommend to anyone looking to rent, the customer service from Alice and the rest of the team was infallible.PositiveResponsiveness, Quality, Professionalism

Will · 26 October 2021

★★★★★ 5/5

Google

Excellent all round! We were a difficult pair to work around, with inexperienced renters making a long distance move during a lockdown. Maria, Vicky and the team were able to schedule us in promptly, and even out of hours within our very limited timescale. We found a perfect place, and all the paperwork and utilities transfers were completed very quickly and efficiently. Five stars to the team - thanks for working a miracle for us!PositiveResponsiveness, Quality, Professionalism, Value

Sam · 10 December 2021

★★★★★ 5/5

Google

Me and my wife had just arrived in Cardiff and were looking for a flat in the Cardiff Bay area. After contacting Taylors, we were able to quickly receive information and book viewings of properties which matched exactly with what we were looking for, we cannot wait to sign the contract and move in to our new home! Special thanks to Keia for being so dedicate and always easy to reach!

Nobel · 26 October 2022

★★★★★ 5/5

Google

Had a great experience working with Taylors. Paige is an asset to the business; very professional and helpful. Will be recommending to everyone!

Jemima · 2 June 2025

★★★★★ 5/5

Google

Cameron was a very helpful in helping me secure a one-bedroom flat in Cardiff. His expertise and negotiation skills were truly impressive. Thanks to Cameron's assistance, I was able to secure the apartment at a great price. I highly recommend Taylor’s lettings to anyone looking for a place to call home in Cardiff.

Mide · 28 February 2024

★★★★★ 5/5

Google

Excellent all round! We were a difficult pair to work around, with inexperienced renters making a long distance move during a lockdown. Maria, Vicky and the team were able to schedule us in promptly, and even out of hours within our very limited timescale. We found a perfect place, and all the paperwork and utilities transfers were completed very quickly and efficiently. Five stars to the team - thanks for working a miracle for us!PositiveResponsiveness, Quality, Professionalism, Value

Jaeden · 26 October 2021

★★★★★ 5/5

Google

I recently let my property through Taylors Cardiff Bay and it was a faultless experience. Jake Staniford was very professional, accurate with his valuation, and helped me throughout the whole process, aided by his excellent colleagues Harriet, Keia and Georgia. The property was let in a matter of days and the whole experience was hassle-free. Would highly recommend.

Tomas · 26 October 2023

★★★★★ 5/5

Google

Good Job Harriet. That was really a good Service.

Aisha · 18 October 2025

★★★★★ 5/5

Google

Currently using Taylor’s to let a property, the whole process has been extremely pleasant, they respond quickly and have kept me updated at every step. I won’t hesitate to use them again and would certainly recommend them. Harriet who had been my main point of contact is the loveliest lady to deal with, thank you Harriett!

Sadie · 30 November 2023

★★★★★ 5/5

Google

This 5 star rating relates only to sales at Taylors, as opposed to lettings. Sian Brown was amazing. Selling a property can be stressful and she alleviated that stress by updating me regularly and by liaising with the buyers' solicitors, my own solicitors and the buyers themselves to break down any barriers to completion, minimise delay and progress matters. She is a first-rate communicator, extremely proactive and incredibly supportive. Nothing was too much trouble and it was easy to develop a rapport with Sian as she is very personable and accessible. I would recommend Sian for excellent customer service. Darren was also helpful.

Anna · 12 January 2021

★★★★★ 5/5

Google

Cannot recommend Taylor's, and in particular Harriet, highly enough! After a disaster with another estate agent, Harriet went above and beyond to get us into the property in a matter of days, along with a lovely little welcome gift. When we go to sell our next property, we'd be delighted to work with Taylor's once again!

Rob · 26 October 2023