Trusted Agent profile · Cardiff
★★★★★
327 reviews across 2 platforms
Unit 16a Mermaid Quay, Cardiff, CF10 5BZ, CF10 5BZ
Taylors's office in Cardiff, at Unit 16a Mermaid Quay, is rated 4.5 out of 5 across 327 reviews on two platforms, including 284 Google reviews rated 4.7.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleHad an excellent experience with the lettings negotiator Keia Wardman. Keia provided excellent customer service and made our renting experience really smooth and pleasant - this was very positive after. having really bad experiences with other letting agents in Cardiff
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAgency demanding £660 to exit tenancy…
Agency demanding £660 to exit tenancy after being good tenants for 15months, even though we requested a break out clause at the start.
5/5
GoogleHarriet Spittle has made our moving experience very pleasant and hassle free
Thanks for the excellent 5* review Matthew! Best wishes, Lucy, Customer Relations.
5/5
GoogleEllie and Victoria have been brilliant throughout the applying to rent process - very friendly, responsive, polite, professional, and thoughtful. They have made the whole process a lot less stressful than it might have been, and we are now looking forward to our new flat!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLiked the process of moving into a new house through Taylors . Cameron played a major role in making it feel easy.
Srikanth Kmss thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good experience overall! All staff were very polite, friendly and happy to help. They responded to all emails/queries promptly and were very accommodating of our needs. The whole process was easy and stress-free for us! We would definitely use Taylors again following our good experience!PositiveResponsiveness, Professionalism
Thanks for the excellent 5* review and kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleA professional and very personalised service from the start. Taylor's was the only agency who seemed to be interested in helping us find a property and found us the perfect one on the very same day. Fantastic service which I would strongly recommend.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleCameron Jeffers did a great job securing my perfect home at the perfect time. The entire process from start to finish was almost too good to be true and I am now looking forward to settling in. Thank you!
5/5
GoogleWe’ve had a fantastic experience with Taylors! Harriet, in particular has been brilliant in helping us secure our flat in Cardiff. She has been very friendly, professional and prompt in answering any queries and kept us up to date throughout the process! Thank you so much! We would highly recommend :)
5/5
GoogleJust Rented an apartment in Cardiff Bay and found the Team at Taylors very polite and helpful. They respond super quick to any questions and got everything sorted and confirmed within just a few days. I couldn't have asked for more. Great job guys!
Thanks for the fantastic 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from the team at Taylors Estate and letting Agents mermaid Quay. Kept us informed every step of the way when we were selling our apartment. Myself and the wife highly recommend them. We had used other estate agents but without success.
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleReview of Taylors but actually for Cam... He was an excellent negotiator, quick to respond to calls and emails and an all round legend that helped me find a property that met my needs. Highly recommend him if you need to find a property in Cardiff.
5/5
GoogleMaria found the perfect flat for my family! She is very polite, helpful and such a lovely person to talk with. We are very happy with Taylors's service and would highly recommend. Thank for all the staff! Wish a lot of success!!!PositiveQuality
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleHave been using Taylors to let my place in Cardiff Bay for over ten years without any issues. They are professional and efficient, my apartment is rarely empty for more than a few days. Thanks once again to Gary and the crew!PositiveQuality
Thank you for your brilliant 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotTaylors of Swindon Avoid at all COSTS
Taylors of Swindon! Avoid Avoid Avoid!!!
5/5
GoogleImpossible to fault the very professional and friendly service from Keia, who listened and understood what I was looking for and then contacted me a few weeks later when something became available. Highly recommended.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGary and the Team provide a first class professional service and the fact that I've used them on four successive lettings on the same flat is testament to the high regard I have for them. They are prompt and responsive to your letting needs and would highly recommend them.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy
5/5
GoogleTaylors were excellent in all! Very professional team and friendly! Ellie especially was extremely helpful. She made it such an easy experience. The girl deserves a pay rise. I will definitely recommend taylors to my friends and family!PositiveProfessionalism
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing letting agency! They responded immediately, helped with any questions that I had and I was able to get a place in a matter of days. Specifically, Ellie did a fantastic job! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional
[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.
5/5
GoogleFantastic letting agency who work super hard to make sure your move in is as easy as possible. Super flexible and really lovely people. We dealt mostly with Alice who has been a great help.PositiveProfessionalism
Thank you for your wonderful 5* review and kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGot the best property letting deal from this and I would definitely recommend.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can highly recommend Taylors Lettings. Having never rented out a property before, the team at Taylors provided a great deal of support and advice on what legalities and other matters I had to think about. They rented my property out within a few weeks of it being on the market, to very respectable and trustworthy tenants, and a year on I can still call on them for assistance. I will certainly be returning to Talyors, when my property becomes available again.
5/5
GoogleHaving worked with Taylors on a number of Company Lets over the last 2 years, they are worthy of 5 stars! Very professional, staff always understand our business needs and are flexible. Seamless service from signing the tenancy to moving in.
Thank you Katrina for your glowing and wonderful 5* review of our Taylors team in Cardiff and I do hope you continue to work with our team going forwards. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Taylors's Cardiff office has 327 reviews across two platforms: 284 on Google, 43 on Trustpilot (across the whole business).
Taylors Cardiff Bay Mermaid Quay Sales is rated 4.5 out of 5 across all 327 reviews, and 4.7 out of 5 on Google from 284 reviews.
Taylors Cardiff Bay Mermaid Quay Sales, Unit 16a Mermaid Quay, Cardiff, CF10 5BZ, CF10 5BZ.
