5/5
GoogleHad a great experience dealing with Karen and the staff. They were really helpful and I highly recommend!
Trusted Agent profile · Cardiff, Wales
Verified
Martin & Co Cardiff reviews
★★★★★
410 reviews across 4 platforms
Unit 10 The Globe Centre, Albany Road, Cardiff, Wales, CF24 3PE
Part of Martin & Co, see every office.
Martin & Co's office in Cardiff, Wales, at Unit 10 The Globe Centre, is rated 3.9 out of 5 across 410 reviews on four platforms, including 376 Google reviews rated 4.0.
376
Reviews on Google
This office
7
Reviews on Facebook
This office
2
Reviews on View Agents
This office
25
Reviews on Trustpilot
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Martin & Co Cardiff
We specialise in house sales, residential lettings and property management covering Cardiff and the surrounding suburbs - providing expert advice and guidance across all areas of the property market. Managing Director Mike Shrubshall has owned Martin & Co Cardiff since 2009 and enjoys the continuous reward of finding people their perfect house to buy or rent, alongside the rest of the Martin & Co Cardiff team. Cardiff is a vibrant city and attracts students, first-time buyers, executives and professionals alike. It offers excellent road access via the M4, and there is a large demand for property in the area. Our Martin & Co Cardiff team provide support and advice to local people and offers a tailor made approach to suit individual need. Whether you have a property to sell or you are looking for a house to rent in or around Cardiff or you would like a valuation, please do get in touch with a member of the team. For all property enquiries please call Martin & Co Cardiff on 02920 482250
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleHenry was extremely helpful in chasing for updates and outstanding information from the sellers solicitor. Nothing was ever too much trouble and he was always very prompt to respond to emails. Thanks for all your help in helping us complete our purchase!PositiveResponsiveness, Professionalism
4/5
GoogleHenry was very helpful to us as first time house buyers, offering a lot of advice and support in what turned out to be a difficult transaction due to delays and complications caused by the first Covid lockdown. He remained professional throughout and steered a successful outcome for all parties.
4/5
GoogleHenry was very helpful to us as first time house buyers, offering a lot of advice and support in what turned out to be a difficult transaction due to delays and complications caused by the first Covid lockdown. He remained professional throughout and steered a successful outcome for all parties.
5/5
GoogleMartin and Co manage two properties for us and provide a great service. We've never had a property empty, rent is always collected on time, and tenant requests are always dealt with promptly by professional trade people. Can't recommend Henry and his team highly enough.
5/5
GoogleGreat Experience, thank you team!!
1/5
GoogleLANDLORDS AVOID AT ALL COST My experience with this company has been disgraceful. These agents do not seem to understand simple lettings processes such as protecting deposits. If you have a tenancy with Martin and Co I would check your deposits has been protected lawfully! Shocking as landlords pay alot of money for this service and it is not being delivered to them impacting on them finically within tenancies. If you want a proper management service i would look else where!!!!
2/5
GoogleAfter 4 months the sale of my property has fallen through even though it sold on day 1 of going on the market. I can't help but feel disappointed after being told the buyer was 2 weeks away from completing when the sale was agreed. I feel the communication has not been what I was expecting especially when the property sold on day 1 of going on the market. I have had to chase for updates. I was also advised to go via HEK Jones solicitors after my previous solicitor of 25 years let me down due to workload. I again found this company a let down due to poor communication and length of time to legally complete.
1/5
GoogleSelfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do so if it’s essential.” When I was outside the property, she rang to say that the tenant had gone away and that she could not show me the flat. Either extremely naive or I think just appalling. She should have known that the tenant had nothing to gain from the viewing and made extra special efforts to ensure that my viewing would go ahead. To add salt into an already open and bleeding wound, Astrid started talking about how it inconvenienced her also. Incomparable as her journey from the office to the property was only 7 minutes. And all on her time as an employee not her personal time nor expense. She refused to meet me at the property rather than just discuss this with me stuck on the street over the phone. Not unreasonably, I used an expletive and put the phone down.
1/5
GoogleWith two kids in the house, we waited 3 weeks without a washing machine. No replies and the person to help always unable to take my call. After 3 weeks, I found my landlord on Facebook and asked them if he had made a decision on the washing machine. He had never heard about the problem. He was very sorry and arranged for a new washing machine to be sent by AO which arrived 2 days after. If you have these problems, do not expect this agency to help. Go to your landlord.
1/5
GoogleWith two kids in the house, we waited 3 weeks without a washing machine. No replies and the person to help always unable to take my call. After 3 weeks, I found my landlord on Facebook and asked them if he had made a decision on the washing machine. He had never heard about the problem. He was very sorry and arranged for a new washing machine to be sent by AO which arrived 2 days after. If you have these problems, do not expect this agency to help. Go to your landlord.
5/5
GoogleI have just sold my property with Martin&Co Cardiff and I can highly recommend them if you are thinking of selling your property. Stephanie was very helpful, informative an professional ensuring I was kept up to date with the progress. A fantastic estate agent!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have the utmost praise for this agency when it came to selling my apartment in Cardiff City Centre. Henry was very knowledgeable and kept me fully informed throughout the sale process. A pleasurable experience and I would definitely recommend their services.
5/5
GoogleHenry was extremely helpful in chasing for updates and outstanding information from the sellers solicitor. Nothing was ever too much trouble and he was always very prompt to respond to emails. Thanks for all your help in helping us complete our purchase!
5/5
GoogleMassive shout out to Henry Mitchell always a delight to speak to very helpful. Great company and all the staff are really friendly.
Agent replied
Thank you for the review ??
5/5
GoogleFantastic service! Wouldn’t use any other estate agents! Lauren has been especially great to deal with 😊 …
1/5
GoogleWorst lettings we've ever dealt with , very rude on the phone , could never sort things out with them. They told the landlady that we missed rent one month when we had proof of paying it, alot of things not done by the book, I could go on and on but I'd be here a while! extremely unprofessional, I would not recommend this business to anyone!
5/5
GoogleReally helpful team, we had many issue with other agents but Martin & Co helped me get my money back from the DPS. But we had a big share of stress but a big thanks to Mike Shrubshall if you can use a lettings Agent then Martin & Co are the ones!
5/5
GoogleI have the utmost praise for this agency when it came to selling my apartment in Cardiff City Centre. Henry was very knowledgeable and kept me fully informed throughout the sale process. A pleasurable experience and I would definitely recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHenry and the team at Martin & Co Cardiff have been brilliant at facilitating the sale of my flat, great end to end service and quick to respond and problem solve issues as they came up. Would definitely recommend!
1/5
GoogleSelfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do so if it’s essential.” When I was outside the property, she rang to say that the tenant had gone away and that she could not show me the flat. Either extremely naive or I think just appalling. She should have known that the tenant had nothing to gain from the viewing and made extra special efforts to ensure that my viewing would go ahead. To add salt into an already open and bleeding wound, Astrid started talking about how it inconvenienced her also. Incomparable as her journey from the office to the property was only 7 minutes. And all on her time as an employee not her personal time nor expense. She refused to meet me at the property rather than just discuss this with me stuck on the street over the phone. Not unreasonably, I used an expletive and put the phone down.
1/5
GoogleLANDLORDS AVOID AT ALL COST My experience with this company has been disgraceful. These agents do not seem to understand simple lettings processes such as protecting deposits. If you have a tenancy with Martin and Co I would check your deposits has been protected lawfully! Shocking as landlords pay alot of money for this service and it is not being delivered to them impacting on them finically within tenancies. If you want a proper management service i would look else where!!!!
1/5
GooglePoor experience trying to view a property with these estate agents. They either don’t contact you back after they’ve cancelled to rearrange a new viewing or don’t contact you at all. Every other estate agent contact you as soon as they can and if you can’t make a date they re-arrange one you can . I was cancelled a viewing and offered a new date. I replied saying I couldnt do that date was there any other dates available - no response. They clearly don’t want to sell your property. Response times are tragic and you’re the ones chasing a reply.
5/5
GoogleExcellent Service and Staff Helpful and Supportive went above and beyond to Help Myself and My Family
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