Martin & Co Cardiff reviews

★★★★★ 1/5

Google

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it. After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties. Thankful to have missed this pitfall.

Bryony · 29 March 2019

★★★★★ 1/5

Google

We had no wash machine for 3 month when we just moved in the property. I should have be aware at the very beginning of this amazing agent as it took three months for them to replace a wash machine. A gentle reminder that probably you should consider to buy some new computers as it seems like you can not receive any email. Otherwise how come I have never been replied. Mike Shrubshall, thank you very much for bringing me so many stress. You’ve tried you best to take my deposit. I’m sorry to hear that the lovely DPS have stopped you. And your customer service is the worlds’ No. 1 I don’t think I can find anyone else that worse than you. Finally, thanks DPS for all the help. Don’t forget to take pictures of your property when you return the key to the office, you’ll need them.

陈阳 · 11 July 2018

★★★★★ 5/5

Google

Having dealt with dozens of letting agencies in the past, I can safely say that Martin & Co have been the smoothest and most professional team to work with. Rob Noblet was a great guy to work with, and we very much appreciated how clear and precise he made the entire viewing and application process. The office staff were quite helpful and all documents delivered on time and as expected. After many nightmares in the past, this letting agency is a real breath of fresh air!

Alex · 4 May 2018

★★★★★ 1/5

Google

We had no wash machine for 3 month when we just moved in the property. I should have be aware at the very beginning of this amazing agent as it took three months for them to replace a wash machine. A gentle reminder that probably you should consider to buy some new computers as it seems like you can not receive any email. Otherwise how come I have never been replied. Mike Shrubshall, thank you very much for bringing me so many stress. You’ve tried you best to take my deposit. I’m sorry to hear that the lovely DPS have stopped you. And your customer service is the worlds’ No. 1 I don’t think I can find anyone else that worse than you. Finally, thanks DPS for all the help. Don’t forget to take pictures of your property when you return the key to the office, you’ll need them.

陈阳 · 29 March 2018

★★★★★ 1/5

Google

If there is a bright star of the Estate Agent Universe this is clearly not it. Everything will run relatively smoothly until you move in. Then any problems with the property you are letting inspite of it being over a hundred years old will be YOUR FAULT. Nevertheless if you are told to poke around a drain in the back garden with a stick, Do yourself a favour and call the council. They have previous form for expecting the tenant to deal with issues that are the Landlord's responsibility. Do yourself a massive favour go somewhere else. Throw a dart at a map of agents, whoever you hit could not be any worse. In addition to the above Mike Shrubshall contacted me to request I remove or edit my negative review in exchange for paying for the Drainage Repair which wasn't my fault anyway! When I refused he accused me of being "aggressive" Fabulous customer service accusing the customer of fault when you don't get your own way....You couldn't make this up! SERIOUSLY if it's a choice between building a mud hut on your own and going to Martin and Co.....Build a mud hut. (In response to comments below) The issue with the plumbing was established by the council to be pre-existing. The officer who came out said that it was not the first time they had to deal with Martin and Co over such issues and not the first time that they had tried to stiff the tenant with the bill. The plumbing at the particular property (41 upper Kincraig) actu ally goes 'uphill' Now it doesn't take the brain of Stephen Hawking to realise that you cannot flush excrement uphill. Today I am seeking a reference to move on to another property and because he thinks somehow you shouldn't get irritated by having excrement flooding the back garden and that he is somehow deserving of courtesy and respect at the head of an estate agent that is frankly a total disaster is trying to blackmail me into being "nice" to him in exchange for a reference. My Mum died a month ago....I am being asked to move so they can sucker some other mug into living in the property.

Mark · 29 March 2018

★★★★★ 1/5

Trustpilot

Avoid them!

I had my experience with Martinco in Cardiff. At the end of the contract they lied about cleaning expenses and the contract conditions, I won't go in the details but the manager Mike Shrubshall in my opinion is really a rude fellas.. we had to put a fight and have the DPS to solve our dispute before we could have back our deposit. We have been lucky because we had all the papers saved and I also kept the pictures and the report the whole time otherwise we wouldn't be able to do anything against their lies. I don't wish this experience to anyone! be wise and avoid them!

Simon · 19 September 2017

★★★★★ 1/5

Google

Rented the property June 13th. Viewing - got told the rent includes all bills by the boy who showed me the studio apartment with my friend. (So I had a liable witness, there is also cameras in said building to prove) The current Tennant was already there so you cant really look around for problems properly when the girl is sitting there on her bed looking at you. So I briefly view and all looks okay to both me and my friend. (Studio apartment just for myself, friend there just for second approval) Moved in 13th June. Find out rent includes water only and not electric. I let that slide. I find out..... Bathroom - paint peeling away from the wall behind the towel rack radiator, the radiator comes off of the wall very easily, seals on the floor and around the toilet coming away with black bits around It. 'Wardrobe' (more like a boiler cupboard) - had a rack for clothes in which fits minimal clothes in and may end up getting heated by said boiler. One set of drawers in this 'wardrobe'. Any clothes enter that first drawer and the front falls off. The sliding doors to said 'wardrobe' come off of the rack so easily you spend about twice a day putting it back into place. Seals by the balcony all coming away with an actual gap. Balcony itself completely covered in green mould (in contract when you leave it asks for this to be cleaned as when I entered - which is wasn't, fortunate for you, I'm actually a clean freak and left this apartment cleaner when I left than when I entered. Some paint off of the walls Food disposal doesn't actually work Washer dryer doesn't dry clothes properly (No biggie, bought myself a clothes horse) Beginning - I email Martin and co of all these problem and get told to email this through, knowing I'd just moved in with no Internet (and I ran out of Internet usage on my phone due to no Internet there) I also ring/email to state that I thought rent included all bills as the boy said who showed me the apartment and stated I had a witness for her to basically or insinuating I'm lying. I let that go. Emails and calls were close to never responded unless it wasn't a dispute or a problem (funny that). I always paid my rent 3-10 days in advance. Paid my early release fee to find out I had to pay another month til someone took the apartment over (was on the contract apparently, yes I agree, fault on my part, but I made them aware I always paid early and then my current financial situations I was between jobs and didn't have it and requested to take it from my deposit to be told NO) So borrowed money and paid the final month even though I hadn't lived there or had the keys as I handed them back. I had to chase them up to even find out someone was taking the apartment over (luckily enough I know an ex employee who's aware of their lack of notifying and told me to chase them up) Deposit - As soon as you are no longer Martin and co cardiff tenant, they couldn't care less. They state they know nothing of how to get your deposit back, only the name of the company. When they in fact do. I rang and requested help to fill out the form for my deposit back. (I wasn't aware there was an application form, I hadn't been notified and it got sent to my apartment that I no longer live at) i ring up said company and they then send me another application form to my current address. I ring up Martin and co cardiff to help with filling out said form ( with the solicitor needing to sign part ) to be fobbed off and told to ring the deposit company. I then speak to a family lawyer to find out there is an online form and I can have said bond in 5 days. Currently switching between jobs, bills bouncing, no information from Martin and co cardiff what so ever. Luckily enough I rang the deposit company and they reset it for me to fill out the online form. (The deposit company good as gold - can't say the same for Martin and co cardiff). All in all, horrendous experience, I would never ever advise to use them. FYI, this isn't the last time you'll be hearing from me.

Gemma · 5 May 2016

★★★★★ 1/5

Google

Rented the property June 13th. Viewing - got told the rent includes all bills by the boy who showed me the studio apartment with my friend. (So I had a liable witness, there is also cameras in said building to prove) The current Tennant was already there so you cant really look around for problems properly when the girl is sitting there on her bed looking at you. So I briefly view and all looks okay to both me and my friend. (Studio apartment just for myself, friend there just for second approval) Moved in 13th June. Find out rent includes water only and not electric. I let that slide. I find out..... Bathroom - paint peeling away from the wall behind the towel rack radiator, the radiator comes off of the wall very easily, seals on the floor and around the toilet coming away with black bits around It. 'Wardrobe' (more like a boiler cupboard) - had a rack for clothes in which fits minimal clothes in and may end up getting heated by said boiler. One set of drawers in this 'wardrobe'. Any clothes enter that first drawer and the front falls off. The sliding doors to said 'wardrobe' come off of the rack so easily you spend about twice a day putting it back into place. Seals by the balcony all coming away with an actual gap. Balcony itself completely covered in green mould (in contract when you leave it asks for this to be cleaned as when I entered - which is wasn't, fortunate for you, I'm actually a clean freak and left this apartment cleaner when I left than when I entered. Some paint off of the walls Food disposal doesn't actually work Washer dryer doesn't dry clothes properly (No biggie, bought myself a clothes horse) Beginning - I email Martin and co of all these problem and get told to email this through, knowing I'd just moved in with no Internet (and I ran out of Internet usage on my phone due to no Internet there) I also ring/email to state that I thought rent included all bills as the boy said who showed me the apartment and stated I had a witness for her to basically or insinuating I'm lying. I let that go. Emails and calls were close to never responded unless it wasn't a dispute or a problem (funny that). I always paid my rent 3-10 days in advance. Paid my early release fee to find out I had to pay another month til someone took the apartment over (was on the contract apparently, yes I agree, fault on my part, but I made them aware I always paid early and then my current financial situations I was between jobs and didn't have it and requested to take it from my deposit to be told NO) So borrowed money and paid the final month even though I hadn't lived there or had the keys as I handed them back. I had to chase them up to even find out someone was taking the apartment over (luckily enough I know an ex employee who's aware of their lack of notifying and told me to chase them up) Deposit - As soon as you are no longer Martin and co cardiff tenant, they couldn't care less. They state they know nothing of how to get your deposit back, only the name of the company. When they in fact do. I rang and requested help to fill out the form for my deposit back. (I wasn't aware there was an application form, I hadn't been notified and it got sent to my apartment that I no longer live at) i ring up said company and they then send me another application form to my current address. I ring up Martin and co cardiff to help with filling out said form ( with the solicitor needing to sign part ) to be fobbed off and told to ring the deposit company. I then speak to a family lawyer to find out there is an online form and I can have said bond in 5 days. Currently switching between jobs, bills bouncing, no information from Martin and co cardiff what so ever. Luckily enough I rang the deposit company and they reset it for me to fill out the online form. (The deposit company good as gold - can't say the same for Martin and co cardiff). All in all, horrendous experience, I would never ever advise to use them. FYI, this isn't the last time you'll be hearing from me.

Gemma · 29 March 2016

★★★★★ 5/5

Google

Abigail is a credit to your company. I have just rented a place from this branch and I had a few maintenance issues. Like most tenants would be in this situation I was panicking that it would never be sorted but she was on the ball dealing with my issues even at 8PM on a Saturday night! My issues were resolved within 1 hour. Thank you Abi!PositiveResponsiveness, Quality, Professionalism, Value

Luke · 9 June 2021

★★★★★ 1/5

Trustpilot

Rude and unhelpful

Rude and unhelpful, avoid at all costs!!!

Rachel · 12 August 2026

★★★★★ 1/5

Google

Very rude on the phone. Tried to book a viewing. The employee did not want to hear me speak for a minute. She kept repeating that I should send an email like a robot even before I asked a single question. When she finally let me ask my simple question about the property I wanted to see, she referred me to the pictures of the property. Thankfully, I have eyes and I can see that the pictures do not provide any answer either and this is why I called in the first place. If that is the treatment before even starting any process with them, I will let you imagine how bad it might be if you decide to rent a property managed by them.

The · 17 July 2024

★★★★★ 5/5

Google

Abigail is a credit to your company. I have just rented a place from this branch and I had a few maintenance issues. Like most tenants would be in this situation I was panicking that it would never be sorted but she was on the ball dealing with my issues even at 8PM on a Saturday night! My issues were resolved within 1 hour. Thank you Abi!

Luke · 28 March 2021

★★★★★ 5/5

Google

It was easy to deal with Henry and his team at Martin & Co Cardiff from the start to the end of my house purchase. Information and updates were always provided back to me in a swift fashion and the welcome gift upon moving in was very thoughtful. Thank you!

Josh · 17 May 2023

★★★★★ 5/5

Trustpilot

Martin and Co are superb!

Martin and Co are a fabulous letting agent to deal with. I’m a landlord with a property that they have looked after for me for many years. Tenants are always well cared for, that flat is never empty and they communicate well and in a professional manner. The whole team take great pride in their work and as a result the customer service is superb. Thank you M&Co!

Deborah · 26 February 2023

★★★★★ 5/5

Google

Great, professional and friendly team, Henry really helped push the sale of the property I was purchasing through to completion. He was responsive to problems That I encountered along the purchasing journey and arranged for additional documentation I required along with an electrical survey after discussions with the vendor. The team went above and beyond what I expected an estate agents to arrange. Henry always kept me informed about progress whether that was a quick telephone conversation a email or text and replied to my enquires across all platforms in a timely manner. After care has also been great from this estate agent offering to recommend trusted trades people and advice where needed. I would recommend you use Martin and Co Cardiff.PositiveResponsiveness, Quality, Professionalism

Oliver · 24 June 2021

★★★★★ 5/5

Google

I have been a Landlord of M&Co for a few years now. I have been blown away by their ability to find quality tenants over and over again, with no empty periods taking place. The most recent example, all down to the hard work of Chloe and Gabriella. M&Co are efficient, lovely people to deal with always strive to do the best job possible. I have also been impressed with how proactive they've been during the pandemic. Thank you M&Co!

Deborah · 3 May 2021

★★★★★ 5/5

Google

Henry and the team at Martin & Co ensured our house sale went smoothly, always in touch with advice and updates, by far the best experience I have had with estate agents, this was my third house sale. I will be using Martin & Co for any future sales and will recommend them to friends and family.PositiveProfessionalism

Claire · 28 May 2022

★★★★★ 5/5

Google

Henry was a super star. He really did go out of his way to ensure we felt like he was on top of everything. When our buyers randomly pulled out he had the property re-listed within hours. We even managed to get a higher price too. Value for money - the virtual tour showcased our house perfectly

Jay · 28 March 2022

★★★★★ 5/5

Google

Henry was a super star. He really did go out of his way to ensure we felt like he was on top of everything. When our buyers randomly pulled out he had the property re-listed within hours. We even managed to get a higher price too. Value for money - the virtual tour showcased our house perfectly

Jay · 7 December 2021

★★★★★ 5/5

Google

I reviewed the market for managing properties and chose Martin & Co in Roath partly due to their competitive pricing but also because Henry and his team stood out as being intelligent, caring and proactive. The property has not been difficult to manage but whenever an issue has arisen or I have had any questions the team have been quick to help me or take action as necessary.

R · 4 May 2018

★★★★★ 5/5

Google

I can’t thank the team at Martin & Co enough. Sold my property for the asking price on the first set of viewings within 3 days of it being on the market. Professional, diligent and always responsive when needed. Special shout out to Henry and Astrid.

Michael · 6 March 2023

★★★★★ 5/5

Google

We've just sold a property where Martin & Co Cardiff were the estate agents. I couldn't recommend Henry enough; Henry arranged valuation and secured an offer the same day, was always on hand to help. I would definitely use Martin & Co to sell property in the future!

Sharon · 29 December 2022

★★★★★ 5/5

Google

It was easy to deal with Henry and his team at Martin & Co Cardiff from the start to the end of my house purchase. Information and updates were always provided back to me in a swift fashion and the welcome gift upon moving in was very thoughtful. Thank you!

Josh · 29 September 2022

★★★★★ 5/5

Google

Very helpful. My first experience of selling a house , i really didn't have a clue!! Henry was amazing , so supportive, and always on the other end of phone to answer any questions I had. To me he went above and beyond to help me sell my house, and I would highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value

Lisa · 6 June 2021