Trusted Agent profile · Cardiff, Wales
Verified
★★★★★
410 reviews across 4 platforms
Unit 10 The Globe Centre, Albany Road, Cardiff, Wales, CF24 3PE
Part of Martin & Co, see every office.
Martin & Co's office in Cardiff, Wales, at Unit 10 The Globe Centre, is rated 3.9 out of 5 across 410 reviews on four platforms, including 376 Google reviews rated 4.0.
376
Reviews on Google
This office
7
Reviews on Facebook
This office
2
Reviews on View Agents
This office
25
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We specialise in house sales, residential lettings and property management covering Cardiff and the surrounding suburbs - providing expert advice and guidance across all areas of the property market. Managing Director Mike Shrubshall has owned Martin & Co Cardiff since 2009 and enjoys the continuous reward of finding people their perfect house to buy or rent, alongside the rest of the Martin & Co Cardiff team. Cardiff is a vibrant city and attracts students, first-time buyers, executives and professionals alike. It offers excellent road access via the M4, and there is a large demand for property in the area. Our Martin & Co Cardiff team provide support and advice to local people and offers a tailor made approach to suit individual need. Whether you have a property to sell or you are looking for a house to rent in or around Cardiff or you would like a valuation, please do get in touch with a member of the team. For all property enquiries please call Martin & Co Cardiff on 02920 482250
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleIt was easy to deal with Henry and his team at Martin & Co Cardiff from the start to the end of my house purchase. Information and updates were always provided back to me in a swift fashion and the welcome gift upon moving in was very thoughtful. Thank you!
5/5
GoogleVery helpful. My first experience of selling a house , i really didn't have a clue!! Henry was amazing , so supportive, and always on the other end of phone to answer any questions I had. To me he went above and beyond to help me sell my house, and I would highly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat experience selling my Cardiff property through Martin & Co. Henry and Astrid where great at communicating all the steps with me and making sure I got a genuine, motivated buyer so I was able to sell quickly. Would thoroughly recommend their service and if I was looking for property in the same area again would definitely go through them if I could. Massive thanks for all your help through the process.
5/5
GoogleBest letting agent at Cardiff ! I have rent a flat through this place. They are supportive and they respond so fast. Special shout out to Chloe who I have been in contact with, she is so sweet and friendly. 😊
5/5
GoogleWe've just purchased a property where Martin & Co were the estate agents. I couldn't recommend them enough; Henry was always on hand to help and pushed the process along in the background without prompt. I would definitely use Martin & Co to sell my property in the future!
5/5
GoogleI was very impressed with the service from Martin and Co and would recommend them highly.
5/5
GoogleHaving used another estate agent to manage my property, as a first time landlord it was a complete disaster, I was referred Martin and Co by a friend have to say what a breath of fresh air. Not like the other agent Martin and Co took the time to get to know me and what a wanted from my buy to let, my needs they put together a package and have delivered on everything they said. They made the entire process so easy and I am now looking at potentially buying another property to let. I cannot recommend these guys highly enough.
Thank you for the review Catherine, if there is ever anything you need you know where we are ??
5/5
GoogleI cannot recommend Martin and Co enough. I have recently bought and sold a property using them and found the service they have provided are miles ahead of their competitors. They are excellent communicators, easy to get hold of and liaise with, are very competitive with other estate agents in terms of rates, there were no hidden fees and the whole process from start to finish was transparent, stress free and professional. I can not recommend them enough and am thrilled that they have enabled me to move into my new home.
Thank you for the review Sara, hope all’s well and you have settled in to your new home ??
1/5
GoogleI wish I could zero stars. Where do I start? a. Property we rented shows considerable history of damp. I was told this was untrue but an inspection was set to come and check. No inspection was forthcoming. b. Extractor fan in bathroom broken. Arranged for a new one to be fitted. Engineer came out looked at it and that was it! c. Burglar alarm went off for 5 days in another property!!! Martin and Co. were contacted by the Environmental Health department but did nothing to solve the problem. A local eventually smashed it with a hammer! d. New tennant visits were arranged at short notice and even sometimes without pre-arranged contact. I could go on and on and on but I shall keep it short. Don't use these guys at all. Find a better company who actually care about what they do.
Dear Chris, We are sorry that you have felt the need to write the review as you have. Firstly, we would like to take the opportunity to thank you for leaving the property in the condition it was, it was very clean and tidy. If you would allow us the opportunity to reply to your comments. A. we have rented the property for over 7 years and there is not a history of damp, the problem that you are referring to was mould from lack of ventilation. This was picked up and confirmed on the inspection and verified by the contractor when the inspection was carried out. b. When the burgular alarm went off on the building this effected all tenants, we were informed in the morning by another apartment and were advised that we are not block management for the building, when block management would not answer we spent the day trying all sorts to try and get it resolved, we called the council, the fire brigade. You are correct that environmental health were involved, this is because we called them! c. Regarding new tenant visits, we only carried out viewings on two days to keep disruption to a minimum and blocked booked the viewings over these days. We only needed those two days as the property was relet thanks to the good condition you kept the flat in, so we thank you for that. We assume when you say short notice you mean 24 hours, we are sorry for this but it is what is written in your AST. When you were moving out, we were not asked by your new agent / landlord to provide a reference for you, but if we would have then we would have given you both a glowing report. We hope that you are happy in your new home and wish you both all the best for the future. Martin & Co
1/5
GoogleI enquired about a property they had for sale on Rightmove. A lady answered the phone and introduced myself by saying, "Hello Darling, my name's Ellis, I'm calling about a property you have up for sale on Rightmove and was wondering if I …
5/5
GoogleVery helpful. My first experience of selling a house , i really didn't have a clue!! Henry was amazing , so supportive, and always on the other end of phone to answer any questions I had. To me he went above and beyond to help me sell my house, and I would highly recommend this company.
1/5
GoogleAs a former tenant I would say, like many others here, to avoid this place at all costs!! **Very over priced "Agency Fees"** - Most places are extortionate, so this is understandable. **Extremely poor customer service** - Reported numerous repairs to them regarding the property that were NEVER actually completed over my tenancy - one of which was a kitchen tap that was never repaired. ** Disorganised** - Had to get a key cut FOR THEM - as they had lost their set of manger keys - had gone back and forth on numerous occasions in my own time for their ineptness. Finally, during my checkout they retained a portion of my deposit for "Cleaning" - after cleaning the flat myself I was charged £99 for their contractors to clean a studio flat of 3 rooms. I have had great experience with previous letting agents and they do unfairly get a bad reputation, however: - MARTIN & CO CARDIFF ARE THE MOST DISORGANISED AND ABYSMAL EXCUSE FOR A LETTING AGENT THAT I HAVE EVER HAD THE MISFORTUNE OF EXPERIENCING - the majority of the reviews are correct in reflecting this too. I urge to you try somewhere else and save yourself the headache and not waste your time!
Dear Matt, thank you for your online review. We are surprised that none of the concerns you raise have ever been reported to the office. It would have been nice to had some contact from you on these and speak to you directly but if you don't mind in the mean time we would like the opportunity to address each of your points in turn. Pricing: Our pricing structure is in place to cover the costs of the administration that goes into drafting up the Move in pack, legal documents, the move in, handover of keys, tenancy turnaround and referencing. We go above and beyond to ensure that you are supplied with all the required information and additional documents including Guidance Notes which help explain in simple terms what can be a very overwhelming legislation in your AST. We also ensure that our prices are regularly compared to similar companies and we are happy to say that we are certainly far from being the most expensive. Customer Service: Our maintenance team are on hand 24 hours a day and provide a point of contact. We have a response time which reflects the severity of the maintenance, for example a reported leak will be responded to the same day, where as a reported wobbly tap would not necessarily be considered maintenance as long as it wasn't leaking but would be highlighted on the inventory document that we supply for every one of our managed tenancies to ensure that your bond is protected. For your tenancy there are no reported maintenance issues that we are aware of which are outstanding. Keys: Upon being asked to take over the management of this property from one of our landlord clients that was being poorly looked after by another agent the key for the block is a security key that only the property owners can get cut. As all access requirements were arranged at your request whilst you were present there was no need to arrange for a second key until the property was remarketed and the high demand to view the property needed more dates than you were not able to be present for. We thank you for your cooperation in being so amenable for us to get the property relet so quickly for the landlord. Cleaning: At the end of the tenancy an independent inventory clerk performs a check out on the property. The document is used to compare the condition of the property that you are handing back with the inventory of the property you were given at the beginning of the tenancy. The inventory clerk provides a copy of this and the landlord then gives the go ahead based on the information to get any tenant related issues resolved. On this occasion the check out shows that the property was handed back with areas that were not cleaned. The invoice amount reflected the amount of work needed to put the property back to the condition that you received it in taking into consideration wear and tear. It was however less than 1/4 of the value of the deposit. Deposit: We inform you of any necessary deductions before the deposit release is initiated. We also provide DPS terms and conditions within the move in pack as well as vacating instructions that give you the information on how to respond to any disputes that may arise at the end of the tenancy. It is of course possible to release the unchallenged amount straight away and then push the disputed amount into ADR. All the support on how to do this is available at any point by contacting the office and we would have time to talk you through what to do and how to do it. But on this occasion you chose to accept the cleaning company invoice amount. To conclude the bar for our service levels remains very high, we turn around a lot of tenancies every month, I am sorry on this occasion you feel so passionately about this that you wanted to write an online review instead of contacting the office. If you would like to contact us further on any of the points raised then we will be more than happy to chat, and all feedback is always welcome. Many thanks Martin & Co
5/5
GoogleAbigail and the team are brilliant. Great service and excellent results!
5/5
GoogleThank you to Henry who was great, very quick to respond to any questions, queries or emails and actioned things as and when they came up very quickly. Henry was reassuring for us in a stressful lead up to exchanging and completion, always available and responsive by the phone. Thanks again Henry.PositiveResponsiveness, Professionalism
4/5
TrustpilotI did complete buying a property…
I did complete buying a property through Cardiff branch and it was a pleasant experience. Special thanks to Sales Consultant, Astrid Den Hartog who was very helpful right from the start to the finish. I have no hesitancy in recommending them.
1/5
GoogleI'd give a 0 if I could I moved into a property in 2020, I reported an order and the uncleanness of the property on the day I moved in. They sent in cleaners the next day, the odor of stayed through from 2020, now they want to accuse me of having pets with no evidence to it trying to blame the odor that was there before I moved in. Not only this, they want me to pay for new carpets which were worn out when I moved in. They have taken over 10 days which is outside the sla to tell me what the issue is. They also think that place needs a full clean when it was cleaned the day moved professionally. I moved out the 30th, they toom photos the 2nd of the month after then only delivered it the 11th day of the month. Due to the time line I would imagine their trying to defraud me out of my deposit with no evidence to some of the deductions, I'll accept the light bulb in the hallway, will not pay for their carpets or full clean when it was cleaned and eorn carpets when I moved in. How disgraceful
4/5
GoogleHolly Roberts (Portfolio Manager) at Martin & Co is always a pleasure to deal with; polite, professional, friendly and always eager to help find solutions. We have had a few maintenance issues at our rental property recently and Holly has been incredibly supportive in remedying these issues - thank you Holly!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThanks Mike, Henry and the team for making our house sale so easy and stress free recently. They provided updates and kept the sale moving every step of the way and there was always someone available at the end of the phone or email. Best of all they secured us a really good price for our property. Thanks
5/5
GoogleWe've just received the keys of our first house and we can't thank Henry enough for the patience, great work and support he gave us during the whole process from day 1. Even during these difficult times we always felt reassured by him and always ready to answer any question. Highly recommended.PositiveProfessionalism
5/5
GoogleMartin & Co have been brilliant. Their work on putting our house on the market and organising viewers was quick and efficient. What has stood out the most was Henry’s continuous effort to keep the communication going between both the buyer and seller solicitors. If it wasn’t for him, I truly believe that our house sale would have fallen through!
5/5
GoogleThank you to Henry who was great, very quick to respond to any questions, queries or emails and actioned things as and when they came up very quickly. Henry was reassuring for us in a stressful lead up to exchanging and completion, always available and responsive by the phone. Thanks again Henry.
5/5
GoogleHenry Mitchell at Martin and Co in Cardiff helped us sell our home. He was recommended to us and we found him to be really professional, knowledgeable and most importantly he managed our expectations really well. He expertly advised us throughout the process, was really accessible and responsive and was generally a great bloke. Would definitely recommend to anyone.
5/5
GoogleMartin and Co Cardiff just helped me sell my flat and were outstanding. Henry was particularly helpful and went above and beyond for me. Very professional, friendly and responsive. The photos and virtual tour they did of the flat was also brilliant.PositiveResponsiveness, Professionalism, Value
1/5
GooglePoor experience trying to view a property with these estate agents. They either don’t contact you back after they’ve cancelled to rearrange a new viewing or don’t contact you at all. Every other estate agent contact you as soon as they can and if you can’t make a date they re-arrange one you can . I was cancelled a viewing and offered a new date. I replied saying I couldnt do that date was there any other dates available - no response. They clearly don’t want to sell your property. Response times are tragic and you’re the ones chasing a reply.
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