Martin & Co Cardiff reviews

★★★★★ 5/5

Google

I have just sold a property where Martin & Co Cardiff were the estate agents. A young and experienced team with a very hands on and personal approach to dealing with all of the details concerning my property .Henry was very helpful even out of work hours .I would definitely recommend anyone who wants to sell of rent there property to check these guys out first !!!

ANNA · 17 May 2023

★★★★★ 5/5

Google

Martin & Co have been amazing, in particular Gabby and Abi have been so helpful and supportive throughout the rental process with excellent correspondence, always getting back to me incredibly quickly. Thank you both for everything!

Sophie · 6 January 2025

★★★★★ 1/5

Google

Worst letting agents ever they dont know how to manage a property we have been in one of there properties since august and still have the same maintence issues no one ever answers the phone when you ring they dont respond to email absolute joke

Natalie · 20 February 2026

★★★★★ 5/5

Google

Martin & Co Cardiff are fantastic! The team is professional, friendly, and highly knowledgeable. They made the buying, selling, and letting process smooth, efficient, and stress-free, always keeping me informed. Highly recommended for anyone seeking reliable and expert estate services!

Mehedi · 1 April 2026

★★★★★ 5/5

Google

I've had the pleasure of having Martin and Co Cardiff branch represent me over the past 7 years or so in both rentals and finally with my recent sale. Professionalism at all times, good communication which is invaluable when you're on the road as much as myself, I had the peace of mind knowing my property was left in good hands. One person in particular which made sure my business stayed with this branch is Henry Mitchell. Having Henry on my side from originally rentals and then on to the sale of my apartment which completed a few days ago I knew I was in the best hands. Maximised my profits to their full potential, excellent communication and gets to work right away with the upmost professionalism. If you want to sell your property reaching it's maximum potential, if you want it to be as quick and painless as possible with the peace of mind of having someone that goes above and beyond at all times, then Henry Mitchell of Martin and Co Cardiff is your guy! I'll certainly be using Henry/Martin and Co if I ever move back to the area.

James · 4 August 2021

★★★★★ 1/5

Google

Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty apartment with no prior cleaning done. Further, the apartment only had a few lights functioning and they failed to look into any of my maintenance requests that were repeatedly made at regular intervals throughout my tenancy. However, very conveniently and without any decency and contemplation, they charged me a £75 cleaning fee when I handed them a cleaned apartment. It is my strong belief and opinion that Martin & Co are unprofessional agents that leave no opportunity to charge vulnerable tenants with unreasonable fees and amounts. Agents are supposed to ease out the process of moving in and out, but my experience with Martin & Co has been the opposite.NegativeQuality, Professionalism, Value

Priyanjith · 16 July 2021

★★★★★ 5/5

Google

We had our property on the market for approximately four years with various other high street agents in Cardiff. After undertaking Henry Mitchell's re-decoration recommendations and obtaining planning permission for an extension from Martin & Co.’s excellent draughtsperson a buyer was found within three weeks. The sale was completed in approximately eleven weeks. I cannot recommend Henry and Martin & Co. highly enough they are passionate, proactive and know their business well. No matter how busy they were they always found time to call back and give advice. The virtual tour also works extremely well for web based viewing and helps present the property in the right light. The result speaks for itself. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Neil · 28 June 2021

★★★★★ 5/5

Google

I have been a customer of Martin & Co Cardiff for a number of years now and have had excellent service each time especially from Mike and Henry. The Cardiff branch have helped me with a house sale/purchase which I couldn’t have done without them - Henry ensured that the sale/purchase moved along as quickly as possible and kept me well informed throughout! They now are managing a rental property for me which has been very well managed by Martin & Co which takes a lot of stress away from me as a landlord. I would highly recommended the Cardiff branch of Martin & Co.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 7 June 2021

★★★★★ 5/5

Google

We let a house and sold a house through Martin & co. They were excellent. Regarding letting properties, Henry and his team were always available to answer any questions and took the stress away with relevant checks etc. They found amazing tenants and made the process stress free. Regarding selling property, despite the house being outside of Cardiff, they were great with viewings and negotiating for higher offers before they asked us. They were also great after an offer was accepted by helping to chase solicitors and the seller’s estate agents. Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Andrew · 6 June 2021

★★★★★ 5/5

Google

I chose to use Martin & Co due to their prompt response and Henry's friendly and helpful manner. Within days of advertising my flat Henry had conductated viewings and recieved multiple offers. Within a week the flat was sold STC. Unfortunately the buyer had some difficulty with their mortgage which resulted in the sale falling through. The flat was quickly relisted with Martin & Co and once again sold STC within a week. Despite all the relevant checks being carried out by Henry the effects of Covid resulted in this sale also falling through. Third time lucky Henry sold the flat again within a week to a cash buyer. Henry and Stephanie were brilliant in helping get the sale moved along to completion. Stephanie was lovely and kept in regular contact to keep my mind at ease as I was quite anxious the sale would fall through again following the first two buyers. They both were also great at chasing my solicitor who wasn't quite so good at communicating and keeping me in the loop. I would definitely recommend Martin and Co, they went above and beyond my expectation and did everything they could to provide a great service.PositiveResponsiveness, Quality, Professionalism, Value

Rhiannon · 27 May 2021

★★★★★ 4/5

Google

We have just bought a house from a seller through Martin & Co, bearing in mind that our dealings with Martin & Co took place throughout the Covid-19 crisis, we had confidence in the staff at Martin& Co to be responsive and provide us with helpful advice and guidance. We were able to have a personal and constant communication with the team, which was invaluable. We dealt with Henry from the team in particular, and as first time buyers we were able to feel like no question was too stupid, and no ask too small. The whole process was smooth, and actions were taken quickly. A great service during a very challenging time.PositiveResponsiveness, Quality

Hanna · 27 May 2021

★★★★★ 1/5

Trustpilot

Avoid Martin & Co

Avoid Martin & Co. In my experience they were unprofessional and I had to chase them constantly.

Mr · 30 August 2026

★★★★★ 4/5

Google

We have just bought a house from a seller through Martin & Co, bearing in mind that our dealings with Martin & Co took place throughout the Covid-19 crisis, we had confidence in the staff at Martin& Co to be responsive and provide us with helpful advice and guidance. We were able to have a personal and constant communication with the team, which was invaluable. We dealt with Henry from the team in particular, and as first time buyers we were able to feel like no question was too stupid, and no ask too small. The whole process was smooth, and actions were taken quickly. A great service during a very challenging time.

Hanna · 28 March 2021

★★★★★ 5/5

Google

Have been with Martin & Co Cardiff as my letting Agent since 2008. Have always received great service from Mike, Kerry and now Henry. Nothing is too much trouble and everything matters to them. Any problems are sorted quickly, efficiently and reasonably. Local knowledge plays a massive part in that ability which they use to great effect. As a landlord I have never had cause to doubt their work which has given me peace of mind about this letting. When it came to selling the property the same service was there all the way through the transaction. Cannot recommend them highly enough.

Jim · 28 March 2021

★★★★★ 5/5

Google

I have been a customer of Martin & Co Cardiff for a number of years now and have had excellent service each time especially from Mike and Henry. The Cardiff branch have helped me with a house sale/purchase which I couldn’t have done without them - Henry ensured that the sale/purchase moved along as quickly as possible and kept me well informed throughout! They now are managing a rental property for me which has been very well managed by Martin & Co which takes a lot of stress away from me as a landlord. I would highly recommended the Cardiff branch of Martin & Co.

Sam · 28 March 2021

★★★★★ 5/5

Google

I chose to use Martin & Co due to their prompt response and Henry's friendly and helpful manner. Within days of advertising my flat Henry had conductated viewings and recieved multiple offers. Within a week the flat was sold STC. Unfortunately the buyer had some difficulty with their mortgage which resulted in the sale falling through. The flat was quickly relisted with Martin & Co and once again sold STC within a week. Despite all the relevant checks being carried out by Henry the effects of Covid resulted in this sale also falling through. Third time lucky Henry sold the flat again within a week to a cash buyer. Henry and Stephanie were brilliant in helping get the sale moved along to completion. Stephanie was lovely and kept in regular contact to keep my mind at ease as I was quite anxious the sale would fall through again following the first two buyers. They both were also great at chasing my solicitor who wasn't quite so good at communicating and keeping me in the loop. I would definitely recommend Martin and Co, they went above and beyond my expectation and did everything they could to provide a great service.

A · 19 March 2021

★★★★★ 5/5

Google

Henry and his team @ Martin & Co Estate Agents have been absolutely amazing helping me with the sell of my property. They’ve always been only a phone call or text message away , promptly being able to answer any questions . Their knowledge, expertise and help have made the whole process of selling my property much easier than I actually though it was go into be. Thank you Henry & your team!

Laura · 17 May 2022

★★★★★ 5/5

Google

Henry and his team @ Martin & Co Estate Agents have been absolutely amazing helping me with the sell of my property. They’ve always been only a phone call or text message away , promptly being able to answer any questions . Their knowledge, expertise and help have made the whole process of selling my property much easier than I actually though it was go into be. Thank you Henry & your team!

Laura · 28 March 2022

★★★★★ 5/5

Trustpilot

Great Company.

Was looking for a place to stay in Cardiff and a friend suggested contacting Martin & Co. Had an appointment to visit a few places, all in one day, and the agent (can’t remember her name) was soooo helpful, in spite of my tight schedule). I’ve been in my place for a few weeks now and have had a couple of niggles which were dealt with promptly so, so far so good. Must say I was surprised to read some of the negative comments when coming to write my review but personally, I am very impressed with the professionalism of this company. Obviously if things go awry down the road, I will update this review but from my experience, I’ll be surprised if it does.

Abby · 28 February 2023

★★★★★ 1/5

Trustpilot

Avoid them!!

Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty apartment with no prior cleaning done. Further, the apartment only had a few lights functioning and they failed to look into any of my maintenance requests that were repeatedly made at regular intervals throughout my tenancy. However, very conveniently and without any decency and contemplation, they charged me a £75 cleaning fee when I handed them a cleaned apartment. It is my strong belief and opinion that Martin & Co are unprofessional agents that leave no opportunity to charge vulnerable tenants with unreasonable fees and amounts.Agents are supposed to ease out the process of moving in and out, but my experience with Martin & Co has been the opposite.

Priyanjith · 5 August 2020

★★★★★ 5/5

Google

Have been with Martin & Co Cardiff as my letting Agent since 2008. Have always received great service from Mike, Kerry and now Henry. Nothing is too much trouble and everything matters to them. Any problems are sorted quickly, efficiently and reasonably. Local knowledge plays a massive part in that ability which they use to great effect. As a landlord I have never had cause to doubt their work which has given me peace of mind about this letting. When it came to selling the property the same service was there all the way through the transaction. Cannot recommend them highly enough.

Jim · 17 May 2020

★★★★★ 1/5

Google

Awful communication. Had to call 20/30 times over a few days before I got an answer then they eventually managed to schedule a viewing. Agent was going to call me that afternoon to proceed but call never came. Left messages and had no answer again then emailed 3 days later and got an out of office for 2 weeks notification. Don’t waste your time.

Dan · 29 December 2022

★★★★★ 5/5

Google

I have recently gone through Martin & Co and had nothing but fantastic service. The staff where brilliant, we had an unavoidable issue with the checks but they remained professional and very helpful which took a bit of stress off our shoulders. When viewing the property the estate agent Abbie, was very friendly and knowledgeable about any queries we had which is very impressive. We also had contact with another amazing member of staff, Gabby who was fantastic and answered any queries or concerns we had and kept us up to date with the checks to make sure everything was going to plan. Absolutely brilliant! Working in a background with very high levels of customer service I could not be anymore impressed with this company and look forward to using them again in the future. I am aware reviews always have bad areas where dis heartened people may write negative reviews. However, everything that was written by these people, have not at all been shown to myself and my friend during these coming weeks. Ultimately impressed and thankful we have chosen a company who give high levels of service. I very much recommend Martin & Co as your estate agents. Again thank you Abbie and Gabby who work in Martin & Co for being so friendly and professional!

Morgan · 28 March 2020

★★★★★ 1/5

Google

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it. After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties. Thankful to have missed this pitfall.

Bryony · 5 June 2019