Trusted Agent profile · Cardiff
★★★★★
189 reviews across 3 platforms
89 Woodville Road, Cathays, Cardiff, CF24 4DX
JNR properties's office in Cardiff, at 89 Woodville Road, is rated 3.0 out of 5 across 189 reviews on three platforms, including 147 Google reviews rated 3.0.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
YellFriendly staff, Lush house!
Me and my friends are currently renting our student house with Jnr.Properties and we're so happy. The whole renting process was really easy and we got a discount on our agency fees for tweeting them! We reported a bit of maintenance when we moved in but the handyman was round the next day to fix everything so that was brill. The house is really modern and clean and right by Uni. We love it.
5/5
YellAmazing!
Just got a two bedroom apartment for the new year with Jnr. Very happy, the staff were extremely helpful and understandable. Rosie is a star!!
4/5
GoogleGood people working there, they don't always get everything right but overall they try their best. I think they are improving and you should probably give them a try !
Hi Peter, We're thrilled to hear that you've had such a positive experience with JNR Properties and for your kind words. If there's anything we can assist you further with, please let us know! Kind regards JNR Team
5/5
GoogleGalo was very good and professional. I’m very pleased with the job he did.
5/5
GoogleReally helpful, I found Ellie very warm and welcoming it put me at ease at a really stressful time for me. Reliable and great advice and customer service.
Hi there, Thank you so much for your positive review, we're glad to hear everything has been sorted out! Kind regards JNR Team
5/5
GoogleHighly professional estate agent. Clare is an invaluable asset to this thriving business!
1/5
GooglePoor customer service
5/5
GoogleReally helpful, I found Ellie very warm and welcoming it put me at ease at a really stressful time for me. Reliable and great advice and customer service.
Hi there, Thank you so much for your positive review, we're glad to hear everything has been sorted out! Kind regards JNR Team
1/5
GoogleHave a blanket "no pet" policy on any of their houses as they can't be bothered with any insurance - regardless if whether the landlord/lady would actually be ok with pets. Extremely frustrating given it's 2021 and lots of people have pets these days and still need to rent.
5/5
GoogleSome beautiful apartments shown by this company and very hardworking staff who are certainly willing to help you find the most suitable properties for you. Highly recommended!
Hi Holly, Thank you so much for your kind review! Many Thanks JNR Team
5/5
YellGood service - good staff
I used JNR Properties when I moved to Cardiff University. All staff were extremely helpful from the move in date to the end of our tenancy. Any problems we had with the flat were dealt with quickly and we didn't have to get involved, everything was sorted for us by the office staff and the rest of the JNR team.Would definitely recommend using this agency!!
5/5
GoogleThis review is specifically for Galo, the contractor JNR Properties has. He is professional, reliable, quick, and efficient. I was able to tell him all the problems we had that my flatmate apparently forgot to include on the initial email requesting maintenance and he got it approved by JNR and got it done! This guy solves problems!PositiveQuality, Professionalism
5/5
GoogleGreat service from Dan Prosser on the phone. Helpful and professional with getting my queries answered and finding a solution. Great place and service overall.
Hi Joe, Thank you for your review, we are thrilled to hear you have had a positive experience with JNR Properties! Kind regards JNR Team
5/5
GoogleThe staff are helpful and nothing is too much trouble for them to sort. I lost my key twice and they handyman was there in less than 1/2 hr to sort it. God bless him .
1/5
GoogleHelpful staff, but will try to steal your deposit, dispute everything, know your legal rights check if your deposit is under a protection scheme. Also, their maintenence was found lacking at best.
1/5
Google20 minutes late for a viewing and left us waiting without getting in contact with us. Showed us a property that wasn't even available to let - so wasted even more of our time. Never replied to our emails about it. Really unprofessional.
1/5
GoogleIf I could rate 0 stars, I would. Our property had slugs in and after messing us around, JNR failed to solve the problem. They also take ages, sometimes weeks, to respond to emails. Getting them on the phone and actually doing something helpful is just as hard, too.
5/5
GoogleHelpful staff, great property in an amazing location
5/5
GoogleVery helpful letting agents, always doing what they can to help. The flat I am in is beautiful and they decorated it just before I moved in which I didn't expect. Not like any other letting agents I've been with in the past! Will be renewing my tenancy if they still want me there haha
1/5
GoogleWorst agent I’ve ever experienced!! they had no respect for people, just tried everything to rip off tenants, my friend also had a very bad renting experience with them!! Their property may look fine for a first viewing, but you’ll most probably regret once you sign the contract and move in the property.
5/5
YellEverything I've wanted from a letting agents after bad experience before with other agents!
Very helpful letting agents, always doing what they can to help. The flat I am in is beautiful and they decorated it just before I moved in which I didn't expect. Not like any other letting agents I've been with in the past! Will be renewing my tenancy if they still want me there haha
5/5
GoogleJames showed us around the property, was kind , helpful & professional. Stayed in contact & updated us after.
1/5
GoogleAwful experience letting with this agency. Dirty properties, employ cowboy builders to do repairs, and try everything to cheat you out of money. Only way to get them to action anything is by getting the council involved. Ensure you put everything in writing if dealing with them.
5/5
GoogleHi there! For the very good professional, Mr Galo. Very much different from the previous experience I had, that was not that good. Please JNR do me a favor, just keep sending him. Thank you very much for your quick response. All the best.
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