Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat photos for letting
We feel really pleased with the photos taken of our house by the letting company. The photographer was courteous and friendly and photographed the whole house efficiently. We received a series of photographs within a few hours and feel very happy with the results.
Anna · 9 March 2023
Agent replied · 5 July 2023
Thank you for your kind words and we are super pleased you loved your photos and experience with Hern & Crabtree Lettings. Wishing you all the very best with your move.
★★★★★ 5/5
Trustpilot5 star service from finding a property…
5 star service from finding a property to making sure the selling and buying went smoothly. Heath, Cardiff team, you go the extra mile. Thank you!!!
Nas · 21 July 2025
★★★★★ 5/5
TrustpilotWe found Hern and Crabtree to be very…
We found Hern and Crabtree to be very efficient and courteous during the sale of our home.
Marc · 16 September 2024
Agent replied · 23 October 2024
Hi Marc, thank you for your 5 star review. It's great to hear you had a great service from Hern and Crabtree - especially our Heath branch. Wishing you all the very best, H&C
★★★★★ 1/5
GoogleI had a viewing with them, didn't even bother to call me back, called them to ask nothing, not happy I wouldn't recommend. You could have different experience but mine wasn't good at all.
Emin · 13 October 2023
Agent replied · 28 July 2023
Dear Emin
I am sorry if you experienced a poor service with us, that is most unlike us and we would really like to find out more about what happened. We pride ourselves on great customer service and would love to try to put things right. We have called you to try to help but you were not willing to have any sort of conversation. If you change your mind and would like us to try to make things better please do let us know.
★★★★★ 3/5
TrustpilotNot great with communicating.
Had a viewing with Adele who is one of the agents as we were looking to rent an apartment. I gave mine & my partners details to Adele along with info of when we could move in, our wages & professions. I was told these details would be given to the landlord who would decide which tenants they’d like as there were a lot of viewings & interest of the property. I never heard back from Adele or anyone from Hern & Crabtree. I emailed twice for an update & to ask why we’d not had any communication but never heard anything back. I could see on Rightmove that a letting had been agreed but I’ve had no communication at all. I understand agents are busy but had an expectation that we’d hear back regardless, even if just a generic email. Quite poor service I feel, especially as I’ve had no response to any of my emails.
Harriet · 23 June 2022
★★★★★ 5/5
GoogleWe purchased our house with them in 2018 and we are now selling that same property with them. Owen is great, and the company has a really friendly and professional team
1000 · 28 July 2022
★★★★★ 4/5
TrustpilotVery poor experience
Company addressed my concern and took the review seriously.It was good experience speaking with Rhodri from Pontcanna office.
Syed · 15 August 2024
Agent replied · 24 August 2024
Thank you for your updated review and for deciding to use us to help you with your move. We always take our reviews seriously and strive to offer our customers the best possible service we can. H&CDear Mr Shah, we are concerned about your review and have looked through all emails, historic answerphone messages and call logs under your name and we have not received any contact from you. Please could you contact us on 02920 238135 to discuss further as we have no contact details for you? Otherwise our area manager Rhodri can be emailed on: rhodri@hern-crabtree.co.uk
★★★★★ 5/5
TrustpilotFabulous service and excellent customer …
Fabulous service and excellent customer care from start to finish. I have always used Hern and Crabtree for many years and cannot recommend Nigel and his team highly enough. Especially Mike Baille and all the staff and the Waungron Road Office. Many thanks GuysMaria and James Church
Maria · 6 December 2017
★★★★★ 5/5
TrustpilotFirst time renting…
This was my first experience of renting a property. Adele was so supportive and gave a first class friendly but professional service; she explained everything and answered my queries, no matter how odd the query! I'm happily moved in!
Susan · 24 March 2021
★★★★★ 5/5
TrustpilotMoving House.
I recently bought and sold through Hern and Crabtree and would like to thank the staff Mike, Denise, Owen, Jo and Jan for their professional and friendly service. Their experience and knowledge of the market is invaluable. Thanks again for your open and helpful advice at a busy time.I would recommend H & C to those considering buying/selling a property.Brian B.
Brian · 24 August 2018
Agent replied · 5 July 2023
Thanks ever so much for your kind words and such a positive review for us. We wish you all the very best in your new home!
★★★★★ 5/5
FacebookMany thanks to Mike Owen and the team for negotiating and navigating what turned out to be a complex sale. I felt you were all extremely professional throughout and kept me fully informed of developments promptly and clearly. Many thanks for making the process easier.
Gavin · 21 November 2017
★★★★★ 5/5
FacebookFOREX AND CRYPTO TRADING INVESTMENTThis may be inappropriate here but I have been looking for a resourceful investment to make, and after so many failed trials, I have been able to secure a proper investment which I have benefited from, and it would be wrong to keep it to myself while others can benefit as well. I have been able to secure a lot for myself in less than a month with the help of Mrs loyce green. she is a Binary and Forex broker. I started with a minimum investment of $500 and earned $6,500 within 7 days. Most of you might think it's a joke, but this is how people miss wonderful opportunities. If you want to know more about this, kindly contact him via Email: loycegreen116@gmail.comWhatsApp: +15123879905
Soobal · 24 February 2022
★★★★★ 5/5
TrustpilotTop guy Lance!
I have been communicating with lance recently as we are moving, Lance has worked above and beyond for me with various questions I have asked and even down to sorting out my parcels that had been left at our property, Lance has always been professional and polite and is a credit to your company
MR · 23 September 2020
Agent replied · 5 July 2023
Thank you Mr Osborne for your positive feedback. We really appreciate you taking the time to review Lance and our Lettings Team. I'm sure they'll be really pleased to read this!
★★★★★ 5/5
TrustpilotFantastic experience - 5*
Fantastic experience with Hern and Crabtree. Very responsive agent, very personable and friendly. Always dealt with my email enquiries in a timely manner. If you are considering using a letting agent, make sure H and C are the ones you use!
Marcus · 18 October 2022
Agent replied · 5 July 2023
Hi Marcus, thank you for 5 star review. Our lettings team strive to give the best customer service and we are really pleased to hear they have done this for you.
★★★★★ 5/5
TrustpilotExcellent photos
Mike from Hern & Crabtree sent useful information in advance of taking the photos of our property. We were pleased that he was flexible enough to accommodate some last minute requests and was polite and professional when he arrived at the agreed time. The quality of the photos he took, along with the virtual tour, were of a very high standard.
Dan · 14 August 2023
★★★★★ 5/5
FacebookWe bought and sold with Hern + Crabtree + were very impressed with their support and care. They were efficient and professional but had a personal touch too. Their Sales Support was really good + helpful. We would (+have) recommend them.
Kathy · 5 May 2017
★★★★★ 5/5
TrustpilotHern and Crabtree offer an exceptional…
Hern and Crabtree offer an exceptional selling journey, they are thoroughly professional in their approach, and someone is always on hand to answer any questions. I have sold a house with them previously and they made the process seamless and as stress free as possible, I didn't hesitate to use them again for my current sale. Alison and Nick White.
Alison · 25 August 2023
★★★★★ 5/5
TrustpilotMany thanks to Mike
Many thanks to Mike, Owen and all the team for navigating the sale of the house. Extremely professional, helpful and focused at all times. I would have no hesitation in using your services in the future. Many thanks. Gavin.
Gavin · 21 November 2017
★★★★★ 5/5
TrustpilotRecently purchased a property through…
Recently purchased a property through Hern&Crabtree, and can honestly say it’s been a pleasure to deal with them. Michael and the team have been very helpful and easy to deal with. Thanks a lot.
Nez · 9 April 2020
★★★★★ 5/5
FacebookExcellent service as usual from Nigel and all the staff at Hern and Crabtree from start to finish. Special thanks to Mike and all the team at Waungroun Road for putting up with me.
Maria and James Church
Maria · 6 December 2017
★★★★★ 5/5
FacebookI have just sold a second property with Hern and Crabtree after they were amazing selling our home. This one was 120 miles away from Cardiff. My main contact was Rhodri who sold our first house and I can’t recommend him enough! He kept in constant contact with me and was instrumental in keeping things on track with all parties involved. From the minute I handed over the keys I didn’t have to worry about travelling again to the property, everything was taken care of by Hern and Crabtree despite the distance. They were there for every viewing and every query so took all the stress off my shoulders. Highly recommend this company, they are incredibly professional and nothing is too much.
Luan · 21 August 2020
★★★★★ 5/5
TrustpilotPersonal service- Above and beyond!!
We were selling our property in Pencoed with a local Bridgend agent and been on the market for some time and we had a buyer very quickly but with Covid the progression of the sale was taking forever, as Covid ended we decided to Instruct Hern and Crabtree as opposed to a local agent.Gavin Sheppard came to value and was a breath of fresh air, full of confidence and we explained our position and concerns as we needed to sell before Brexit as we were moving to Spain.Within a few days he introduced a buyer and instigated a race to contract, he spoke to us daily throughout this process and within 10 days of viewing the buyers he introduced had exchanged contracts!!!!!We were blown away with his service and would highly recommend anyone to use Gavin regardless of where your living as rightmove remove the need for your agent to be local. The service this guy gave was beyond expectations - Thank you Hern & Crabtree BUT especially to Gavin Sheppard, your personal service was above and beyond- Thank you
Gary · 15 July 2020
★★★★★ 5/5
FacebookThank you so much to Ben & his team at the Pontcanna office who recently sold our family home of 60 years for us. They were professional, friendly & efficient & their communication with us was excellent.
Pauline · 23 June 2017
★★★★★ 5/5
TrustpilotHern & Crabtree - Llandaff office
Just sold my house through H&C Llandaff office and whilst I’m not planning on moving again for some time I will definitely be using H&C when I do. From the first valuation with Owen H&C came across as professional, trustworthy with really good knowledge of the local area. This proved to be the case when our house sold within 48 hours of first viewing for the top end of the guide price. The rest of the team we’re just as friendly and helpful as Owen and kept us updated throughout the sale. They also gave honest and open advice about our onward purchase even though we weren’t buying through them. I won’t say the move was completely stress free but any problems that came up were definitely minimised by the team. Would highly recommend to anyone selling in the Llandaff area.
Gavin · 10 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
