Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThey take the stress our of selling
Rhodri, Mitchell and Gina have been superb. From instruction and an amazing listing with superb photos and videos to showcase our property I couldn't be more impressed. This is the second time using them and they always take the stress out of selling. I'm very demanding and each time I called my questions were handled promptly by Gina to get us exchanged. Thank you all
Justin · 26 July 2022
Agent replied · 27 December 2024
Hi Justin,Wow, thank you for your fantastic review! We’re so happy to hear we could take the stress out of your buying and selling journey, especially while you’re enjoying a cruise! It’s great to know that Rhodri, Michael, Anna, Mitchell, Gina, and the team could make the process seamless for you. Your loyalty and trust mean so much to us, and we’re honored to have been part of your journey once again.We hope you had a good holiday! and don’t hesitate to reach out if you need anything!Best wishes,The Hern & Crabtree Team 😊
★★★★★ 5/5
GoogleWe employed Hern and Crabtree's Llandaff office to handle our house sale, having received proposals from them and two other estate agents. We were impressed by their proposal and confident that they would bring professionalism and energy to our sale. The details Hern and Crabtree put together for the sale were clear and encouraging and the photographs in particular were beautifully presented - together, these were an excellent platform for a successful sale. Hern and Crabtree generated lots of enquiries and viewings in the first couple of weeks of marketing our property and offers followed - we were able to accept an asking price offer. Hern and Crabtree have continued to support us after the sale and through to the exchange of contracts. We would happily recommend the team in the Llandaff office to anyone contemplating the sale of their property in their area.
Dennis · 29 July 2018
Agent replied · 28 July 2023
Thanks Mr and Mrs Gunning for your very kind feedback. It’s been a great pleasure in helping with your move. We wish you both all the best on your next venture. Come see us next time you’re in Cardiff! Best wishes, Mike and all of H&C
★★★★★ 5/5
GoogleExcellent service. We sold our house with Hern and Crabtree very quickly with an extremely friendly and professional team we were in good hands from start to finish. They guided us through the sale process and kept us updated at every point. During the completion stages Hern and Crabtree were instrumental in getting the sale over the line and made the whole process as painless as possible. We wouldnt hesitiate to use Hern and Crabtree again in the future, thanks guys!
Will · 29 July 2018
Agent replied · 28 July 2023
Thank you so much for your positive review and five star feedback! We pride ourselves on providing the best customer service for our clients. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleI cannot speak highly enough of Hern & Crabtree as a whole and would like to thank the team at the wonderful Llandaff branch. We have today picked up the keys of our first house and thanks to Hern & Crabtree the process was as smooth as can be. Mike and Owen have been highly professional throughout and thanks to Jo and Jan for seeing the deal through. After years of dealing with dodgy Cardiff letting agents this truly has been a breath of fresh air. I cannot recommend enough. Thank you!
E · 29 July 2018
Agent replied · 28 July 2023
Thank you so much for your positive review and five star feedback! We pride ourselves on providing the best customer service for our clients. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotWe felt really well looked after by…
We felt really well looked after by Hern and Crabtree Heath Office throughout our house sale and purchase. Our open house was arranged very quickly and efficiently by Anthony and team. We particularly valued being able to discuss any issues with progress with Jan who provided very helpful advice. We have already recommended Hern and Crabtree to friends looking to sell a property.
Catherine · 6 February 2019
★★★★★ 3/5
GoogleJan at Sales Progression would get 7 stars! Those involved prior to that bring the score down.
P · 14 April 2025
Agent replied · 26 August 2024
Hi P M, thank you for taking the time to submit a review. We couldn't agree with you more that Jan is wonderful and a brilliant part of Hern and Crabtree. We are really sorry to hear you felt a bit let down by some of the other parts of our … More
★★★★★ 5/5
TrustpilotSelling my property
Throughout the complete selling process Hern and Crabtree were brilliant and professional. Gina Clements was outstanding in the way she ensured that I and my solicitor were fully updated even though the buyers solicitors made the process very difficult. I would recommend Hern & Crabtree to everyone especially Gina Clements.
Gerald · 25 February 2022
★★★★★ 5/5
FacebookMike and the team at Hern and Crabtree provided an excellent service. Our property had been on the market for a considerable length of time with a different agent. From the moment we swapped to Hern and Crabtree we were inundated with viewings and the house was sold. We know where our first port of call will be next time! Gail and Harvey
Gail · 23 August 2017
★★★★★ 5/5
TrustpilotPhoto
The photographer was gr8 he was polite and very quick a good experience brilliant photo's well done Alastair 👏
Simon · 13 March 2025
Agent replied · 10 June 2026
Dear Simon,
Thank you for your kind words, we’re so pleased you had a great experience! Alastair will be absolutely chuffed to receive your praise. He takes real pride in capturing homes at their best, so it’s lovely to hear you were impressed with both his manner and the final photos.
Thanks again for sharing your feedback, and for the applause!
Warm wishes,
The Pontcanna Sales & Lettings Team
Hern & Crabtree
★★★★★ 2/5
GoogleI’m sure if you’re a Landlord or Seller it’s pretty good.
Having rented and bought from H&C, if you’re a tenant or buyer b3 prepared to use all your free minutes as you’ll be making a lot of calls. …
D · 14 April 2024
Agent replied · 26 August 2024
Hi “D Minus” please could you contact us with the property this relates to and more information about how we might have not met expectations. We pride ourselves on our service and are upset to hear you feel this way. Our contact email is … More
★★★★★ 5/5
TrustpilotAlways kept up to date.
The Pontcanna provided good advice at the start of sale, communication was great and always welcomed with a smile.
Phillip · 8 March 2025
Agent replied · 10 June 2026
Dear Phillip,
Thank you ever so much for your lovely review! We're so pleased to hear you felt well-advised and warmly welcomed throughout your time with us. Keeping our clients informed and at ease is something we truly value, so it’s wonderful to know that came through in your experience.
It was a real pleasure working with you, and we wish you all the best with your next steps.
With kind regards,
The Pontcanna Sales & Lettings Team
Hern & Crabtree
★★★★★ 5/5
TrustpilotHern and Crabtree - Whitchurch
Hern and Crabtree in Whitchurch have been very helpful, and provided us with so much information and advice. With a big thank you to Anna who went through the whole buying experience and put our minds at ease. After doing viewings with other agents, Hern and Crabtree stand out from the rest and really look after their clients.
Gareth · 20 November 2019
★★★★★ 5/5
TrustpilotMike Baillie - Hern and Crabtree
Mike was super friendly, courteous and professional and captured our home beautifully. Nothing was too much trouble and he took the stress and anxiety away to make us feel at ease through the process.
Lewis · 26 July 2023
★★★★★ 5/5
TrustpilotExcellent Company.
Excellent company who keep their customers and clients regularly updated on the whole process of buying/selling from start to finish. Many thanks to all the staff who dealt with us-especially Michael, Manager from the Llandaff office and Jan Street, from their Sales Progression Department who kept us sane throughout the whole journey! Our grateful thanks to you all.
Linda · 17 August 2019
★★★★★ 5/5
TrustpilotOwen was my point of reference but Mike…
Owen was my point of reference but Mike and his Ladies ably supported him . Deceased property sale with Japanese Knotweed rearing it's ugly head at the 11th hour but all overcome . Very good communication channels and a great sense of humour from all staff which counted for a lot. Will definitely be using them again without hesitation
John · 6 October 2018
★★★★★ 5/5
GoogleGina and the team at Llandaff were a real
God send during some really difficult patches and delays with our purchase. Fantastic communication was received and we can’t thank them enough for all they did to help us complete on time.PositiveResponsiveness, Quality, Professionalism
Nicola · 27 August 2022
★★★★★ 5/5
FacebookFantastic Service! Lance was very professional, efficient and polite. He answered all of my questions and made my rental process seem easy. Thanks
Chris · 29 April 2020
Agent replied · 8 June 2023
Many thanks for this review Chris - we are delighted that you have found your moving experience to be easy, especially in these difficult times. We hope you will be happy in your new home!
★★★★★ 5/5
GoogleHern and Crabtree are absolutely amazing! Highly recommend. Very responsive and nothing was too much trouble. Would like to give a special thanks to Gina, who went above and beyond for us . We are so grateful for the wonderful service we received.
Rebecca · 28 July 2022
★★★★★ 5/5
TrustpilotBest estate agents in Cardiff!
Bought and sold with Herb & Crabtree and could not recommend them enough. From initial contact right through to the final sales they were on the ball! Their friendly helpful staff nothing was every too much even for day to day queries. If I was buying/selling again in the future I would not hesitate to use them again! Thanks again Mike, Owen, Denise, Jo and Jan you are a credit to Herb & Crabtree!A+++++++
Andrew · 24 August 2018
Agent replied · 5 July 2023
Thanks Andrew! Hern and Crabtree pride ourselves on our customer service and we are really pleased to hear your great review. Wishing you all the very best!
★★★★★ 5/5
TrustpilotReliable Estate agency
Have just used Hern and Crabtree to sell 2 homes. Very professional company who respond to enquiries very promptly. A special shout out to Jan in the sales progression team for her dedication to customer service and on getting our last sale over the line! Would strongly recommend.
Elizabeth · 29 September 2021
★★★★★ 5/5
FacebookH&C have been wonderful throughout the whole sale and purchase process, from initial valuation and exceptionally good photographs (thank you Owen Llewellyn) through to sales progression.
All the staff were incredibly helpful and professional often going out of their way to help us keep things moving along quickly.
A big thank you to all the team at Waungron Road.
Nicola · 31 January 2017
★★★★★ 5/5
TrustpilotGreat overall experience, fantastic customer service
We experienced fantastic customer service as prospective tenants from both Lance and Adele over the last couple of months. Both went out of their way to help us after our first choice property fell through at short notice before moving in. Very polite, efficient and friendly. Would highly recommend them to other tenants.
Emily · 12 August 2020
★★★★★ 5/5
TrustpilotGreat photos of my house that I intend…
Great photos of my house that I intend to sell
Debra · 7 May 2025
Agent replied · 10 June 2026
Dear Debra,
Thank you for your kind feedback!
We’re really pleased to hear you’re happy with the photos, presenting your home at its best is such an important first step, and it’s great to know the images hit the mark.
Wishing you all the best as we move forward with the sale.
Warm regards,
The Hern & Crabtree Team
★★★★★ 5/5
TrustpilotWe have been very pleased with the way…
We have been very pleased with the way our house sale was handled. Viewings were quickly arranged and the sale was agreed within 4 days. We were supported throughout the whole process from our initial contact with Owen through to completion and key handover. Thank you to all who helped us.
Mr · 8 December 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
