Trusted Agent profile · Cardiff
★★★★★
396 reviews across 3 platforms
8 Waungron Road, Cardiff, CF5 2JJ
Hern & Crabtree's office in Cardiff, at 8 Waungron Road, is rated 4.7 out of 5 across 396 reviews on three platforms, including 145 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Hern & Crabtree LLandaff hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleGina and the team at Llandaff were a real God send during some really difficult patches and delays with our purchase. Fantastic communication was received and we can’t thank them enough for all they did to help us complete on time.PositiveResponsiveness, Quality, Professionalism
5/5
FacebookFantastic Service! Lance was very professional, efficient and polite. He answered all of my questions and made my rental process seem easy. Thanks
Many thanks for this review Chris - we are delighted that you have found your moving experience to be easy, especially in these difficult times. We hope you will be happy in your new home!
5/5
GoogleHern and Crabtree are absolutely amazing! Highly recommend. Very responsive and nothing was too much trouble. Would like to give a special thanks to Gina, who went above and beyond for us . We are so grateful for the wonderful service we received.
5/5
TrustpilotBest estate agents in Cardiff!
Bought and sold with Herb & Crabtree and could not recommend them enough. From initial contact right through to the final sales they were on the ball! Their friendly helpful staff nothing was every too much even for day to day queries. If I was buying/selling again in the future I would not hesitate to use them again! Thanks again Mike, Owen, Denise, Jo and Jan you are a credit to Herb & Crabtree!A+++++++
Thanks Andrew! Hern and Crabtree pride ourselves on our customer service and we are really pleased to hear your great review. Wishing you all the very best!
5/5
TrustpilotReliable Estate agency
Have just used Hern and Crabtree to sell 2 homes. Very professional company who respond to enquiries very promptly. A special shout out to Jan in the sales progression team for her dedication to customer service and on getting our last sale over the line! Would strongly recommend.
5/5
FacebookH&C have been wonderful throughout the whole sale and purchase process, from initial valuation and exceptionally good photographs (thank you Owen Llewellyn) through to sales progression. All the staff were incredibly helpful and professional often going out of their way to help us keep things moving along quickly. A big thank you to all the team at Waungron Road.
5/5
TrustpilotGreat overall experience, fantastic customer service
We experienced fantastic customer service as prospective tenants from both Lance and Adele over the last couple of months. Both went out of their way to help us after our first choice property fell through at short notice before moving in. Very polite, efficient and friendly. Would highly recommend them to other tenants.
5/5
TrustpilotGreat photos of my house that I intend…
Great photos of my house that I intend to sell
Dear Debra, Thank you for your kind feedback! We’re really pleased to hear you’re happy with the photos, presenting your home at its best is such an important first step, and it’s great to know the images hit the mark. Wishing you all the best as we move forward with the sale. Warm regards, The Hern & Crabtree Team
5/5
TrustpilotWe have been very pleased with the way…
We have been very pleased with the way our house sale was handled. Viewings were quickly arranged and the sale was agreed within 4 days. We were supported throughout the whole process from our initial contact with Owen through to completion and key handover. Thank you to all who helped us.
5/5
TrustpilotRecently bought a property
Recently bought a property. Everyone I dealt with was Friendly, very professional and gave me very honest advice. As a first time buyer I needed it! It was easy to get through to them to talk through the finer details. Big thanks to Jan, Owen and Denise who all helped me through the process.
5/5
FacebookWe bought a house from Hern and Crabtree recently and can't recommend them enough. We mainly dealt with Owen, who is knowledgeable, helpful and generally great to deal with. The other staff In the Llandaff office were also great when I spoke with them. Would not hesitate in recommending them or using them in future.
5/5
GoogleBrilliant professional Team , First rate experience all round..
Hi Phil, thank you for your 5 star review and taking the time to leave us a great review. Best Wishes H&C
5/5
TrustpilotAs I was a first time landlord I very…
As I was a first time landlord I very much appreciated the regularity and clarity of communications I received to “walk me through” the process.Contacts were delivered in both a professional and friendly manner and I was given the strong impression that nothing was too much trouble.
5/5
TrustpilotGreat company to deal with.
All my correspondence with this company, no matter which team member I dealt with, was efficient, warm, and friendly. I was regularly informed of any progress, and all my queries were answered promptly, and I was made to feel valued. I would highly recommend them.
Hi Dominic, thank you so much for taking the time to leave an excellent rating. We really appreciate your business and our Pontcanna team will be thrilled to hear about your great experience.
5/5
GoogleHern and Crabtree staff, from all of the Cardiff offices are always extremely professional and supportive. The service is impeccable and they always strive to meet the clients expectations! Thank you!
Thank you Sallie for your 5 star review. We really appreciate the time you've taken to let us know your feedback and that you've had such a good service from the staff at Hern and Crabtree.
1/5
GoogleThey are my nearest estate agent. Called a few times and went into office to get advice on the financial merits of extending our loft. They never replied. I guess it's just when there's profit in the near future right? Got to say i would now go out of my way to avoid working with or engaging you. Short sighted attitude in my opinion.
Dear Sean, I am really saddened and shocked to read this review. We take a lot of pride in our customer service and always strive to go above and beyond for our clients. I don't have any records of you on our database so I can't call, email or write to you personally to discuss this further. You've reviewed the Llandaff office where we have three valuers working here who would have been more than happy to help. I've asked the team and they don't recall having any messages in relation to any loft queries especially in the last couple of months, and if you visited us in the office then I'm very confident we would have done our best to help. We often tend to pop out to discuss this sort of thing at home with you, free and no obligation of course, and show you relevant market comparables to show elevated values before and after works. It would mean a lot if you could please get in touch with me so that we can show you how we can help and we can also get a better understanding about how this could have happened. My email is: llandaff.manager@hern-crabtree.co.uk or tel: 02920555198 and our office is 8 Waungron Road, Llandaff, Cardiff, CF5 2JJ. I look forward to hearing from you. Michael Baillie, Director.
5/5
FacebookWe’ve just sold our property with the Heath office & would very much like to thank Anthony & the team for their professional & friendly service, which has been sadly lacking in other agents we have used in the past. If we ever move again, Hern & Crabtree will be our agents.
5/5
TrustpilotWe would definitely recommend Hern and…
We would definitely recommend Hern and Crabtree. The team in Llandaff are very friendly and helpful. In particular Denise on reception who is very pleasant, friendly and obliging and I would highly recommend Owen to sell a property he certainly knows the housing market. He is very professional, polite and helpful.
5/5
TrustpilotWe could not be happier with the…
We could not be happier with the service provided by Anna (Whitchurch Branch). It has been a long journey finding the perfect house and Anna has been with us every step of the way. She is professional, courteous and very efficient and we can't recommend her highly enough.
5/5
GoogleGreat estate agent for both renting and buying a house. Great service and nice landlord. Will definitely will get in touch when we decide to sell a house next.
Thank you Faqrie for your kind 5 star review, we're really pleased you had such a positive experience with both our lettings and sales department. We look forward to hearing from you in the future.
5/5
TrustpilotWe sold our house with Hern and…
We sold our house with Hern and Crabtree after switching from another estate agent. They were brilliant from start to finish. Excellent communications and efficient professional service. We dealt with Tom and Ben in the Pontcanna branch who couldn't have been more helpful. I would highly recommend them.
5/5
GoogleA great family feel run company where customer service is right at the top of the list. I felt in good hands from the viewing stage, right through to receiving the keys to my new home. Nothing was ever to much from the team. They gave me confidence and peace of mind. They were always Professional, friendly, positive and courteous. Many thanks team Hern and Crabtree.
Thank you so much for your positive review and five star feedback! We pride ourselves on providing the best customer service for our clients. Wishing you all the best in your new home.
5/5
FacebookI recently sold my late father's house and I have to say that Mike Baillie and all the team at Hern & Crabtree, Waungron Road were marvellous. They made the whole process as stress-free as possible. They were helpful and professional throughout. I would definitely recommend Hern & Crabtree to anyone.
5/5
TrustpilotFirst class service
First class service with Professional staff.Progressions Manager Gina was a constant source of help, support and advice throughout.Would highly recommend.
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Tell us what you need and we'll put you in touch. Hern & Crabtree LLandaff hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
