Trusted Agent profile · Cardiff
★★★★★
370 reviews across 1 platform
209 Penarth Road, Grangetown, Cardiff, CF11 6FR
Hafren Properties's office in Cardiff, at 209 Penarth Road, is rated 4.7 out of 5 across 370 reviews on 1 platform, including 370 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hafren Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleI am Landlord and they manage six properties of ours and I highly recommend their services. When communicating with James or the girls at the office we have confidence that they have our best interest as landlords at heart. Any issues have always been professionally and effectively dealt with.
Thanks, Glad you are happy with the service we provide.
5/5
GoogleI was assisted in my tenancy application by Neela who was highly professional in her approach and left me feeling assured that she would be happy to help should any issues that arise with the property.
Glad we could help thanks for the review
5/5
GoogleFinally I got my house .It was a amaizing experience with Hafren properties.Specially Mehek sister was so helpful.Thanks To everybody .
4/5
GoogleNice guys. Reach out to them if you need a property.
Thank you for the kind words!
5/5
GoogleJust signed up to a 12 month tenancy at a newly refurbished 2 bed apartment, Neela showed us round and stayed as our point of contact every step of the way. She responded very quickly to any questions we had. Great service
Thanks for the comment glad the team could help.
5/5
GoogleHafren Properties is so unique to me and my family. You rescued us from accomodation troubles!! I appreciate all staff who attended to me. Neela,thank you. James and Aaron are greatly appreciated.PositiveResponsiveness, Professionalism
Thanks for the review
4/5
GoogleMehek did great when I got my room. Clear communication and helpful ofc
Thank you Vrinder for your thoughtful review and I will make sure your kind words are passed on to Mehek
5/5
GoogleExtremely friendly and easy to talk to! Professional, efficient and all around good.
Thank you for taking the time to leave us this great 5* review
5/5
GoogleBest property consultants. Had very nice experience. Neela, one of their consultants, was very helpful and made the entire process hassle free and easy.
Thanks for your comment
5/5
GoogleMehek Is good Employee in Hafren Property. Fast service and they are very helpful.
Thank you for taking the time to leave us this great 5* review
1/5
GoogleCalled to enquire about a property, found staff very abrupt, rude & transferred me without relaying conversation - appeared to not be interested in listening to me As a potential customer did not feel valued or comfortable
5/5
GoogleHi had Mehek as my agent and her service was extremely professional. She understood my demands and was very patient with me.
Great 5* thank you
5/5
GoogleHafren properties is a very good letting agency. Neela helped us through our entire process, she has been extremely patient. I personally recommend.
Thank you for your commet
5/5
GoogleMahek mam show us property she is very helpful and kind we are happy with her service
Thank you
5/5
GoogleThere are many agents in Cardiff but I had very good experience with Hafren Properties. They have nice properties in budget and the staffs are very friendly and helpful specially Neela Halai letting advisor very nice and helpful.
Thanks for the 5* Review
5/5
GoogleThe lady was so friendly name is Mahek who showed us the property very detailed with everything
Great thanks
5/5
GoogleAaron looked after me throughout the sale of my property. Professional, dependable, transparent but most importantly - on the ball!
Fantastic 5* Review
5/5
Google100% satisfied very good service
Thank you so much for your kind words!
5/5
GoogleReally polite and welcoming mahek well recommended she’s really helpful and amazing
Great thanks for the 5* Review
5/5
GoogleIt was very smooth process and Neela help me very kindly throughout the process. Very quick with all formalities.
Thankyou
5/5
Google10/10 service from Mehek, managed to get the property we wanted sorted and signed in less than a week! really happy with our experience!
5/5
GoogleUsed for both lettings snd sales. James and Aaron both excellent. Can’t recommend highly enough. Diolch
Thanks for this 5* Review
5/5
GoogleWas shown a few properties by Mehek, she was professional and punctual. Overall, a good experience :)
Thanks
5/5
GoogleI would really like to appreciate lovely service of Mehek 😌 …
Thank You
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hafren Properties's Cardiff office has 370 reviews across 1 platform: 370 on Google.
Hafren Properties Cardiff is rated 4.7 out of 5 across all 370 reviews, and 4.7 out of 5 on Google from 370 reviews.
Yes. In The Trusted Agent 2026 awards: Hafren Properties, Cardiff won Trusted Agent.
Hafren Properties Cardiff, 209 Penarth Road, Grangetown, Cardiff, CF11 6FR.
