Trusted Agent profile · Cardiff
★★★★★
370 reviews across 1 platform
209 Penarth Road, Grangetown, Cardiff, CF11 6FR
Hafren Properties's office in Cardiff, at 209 Penarth Road, is rated 4.7 out of 5 across 370 reviews on 1 platform, including 370 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Hafren Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
4/5
GoogleJust recently came across this agency and they've been quite efficient with all the rental process. Neela have always been friendly, professional and helpful as we had a few issues when moving into the house. Thank you again.
Thank you for your review.
4/5
GoogleThe team is fantastic - Aaron, Mehek and Megan. Thank you for your assistance.
Thanks for the Review
5/5
GoogleHappy with their service. Got quick response and documentations.
Thank you for the 5* Review
5/5
GoogleLovely and personable service from Mehek and Aaron today! Thank you !
Thanks appreciate your review
5/5
GoogleCan definitely say these are estate agents who care about the wellbeing of their tenants - they're responsive, informative & supportive of their tenants needs. Emily & Nathan in particular have been a dream to work with!
5/5
GoogleCan definitely say these are estate agents who care about the wellbeing of their tenants - they're responsive, informative & supportive of their tenants needs. Emily & Nathan in particular have been a dream to work with!
5/5
GoogleNeela, and James, thank you for all your help, happy with the result.Eve
Thank you
5/5
GoogleFantastic customer service if you need a property let call Hafren 👌 …
Thank you for your 5* Review
5/5
GoogleI appreciate Hafren Properties agent Siyma for her excellent service in helping me find a rental home. Siyma's professionalism and assistance made the process smooth and efficient. Highly recommended for her dedication to client satisfaction
5/5
GoogleI had a great experience with Hafren Properties especially with Mehek, she is very kind and helpful.
5/5
GoogleI am extremely satisfied with your services And special thanks to Ms Mehek Kind Regards Sayed
5/5
GoogleVery happy and very friendly 👍 …
Thank you for the 5* Review
1/5
GoogleAvoid!! Absolutely awful service made me go wait for viewing twice and not turn up and give me excuses, eventually they said sorry its gone. Bunch of cowboys looking at other reviews
I am very sorry that we could not provide access to the property as the keys were held by a third party and they decided not to go ahead with renting the property, If we can assist you with any other queries please do contact us direct.
5/5
GoogleAppreciate its best careing customer service thanks for all staff
Thank you for the review
5/5
GoogleMehek Was very kind and explained everything really clear!
Thankyou for the review
5/5
GoogleGreat experience with good customer service
Thank you
5/5
GooglePrompt response and service provided by Mehak.
Thanks
5/5
GoogleI've great experience with harfen. Specially Mehek helped me a lot.I'm so greatfull.
5/5
GoogleExceptional service experience especially by Mehek
thankyou
1/5
GooglePoor service. Very annoying set of people
Sorry you felt the need to give 1* Review If you email info@hafrenproperties.co.uk We would try and see why you felt 1* was required.
5/5
GoogleVery professional service from Neela, helped me and my girlfriend through every step of the process.
Thanks for the review
5/5
GoogleGreat and efficient service
Great Review thank you
5/5
GoogleGreat customer service from Neela.
Thank you.
5/5
GoogleGreat staff really helped me they sorted everything out for me and neela was very helpful and talk me throw everything
Thanks for you comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hafren Properties's Cardiff office has 370 reviews across 1 platform: 370 on Google.
Hafren Properties Cardiff is rated 4.7 out of 5 across all 370 reviews, and 4.7 out of 5 on Google from 370 reviews.
Yes. In The Trusted Agent 2026 awards: Hafren Properties, Cardiff won Trusted Agent.
Hafren Properties Cardiff, 209 Penarth Road, Grangetown, Cardiff, CF11 6FR.
