Darlows Cardiff reviews

★★★★★ 5/5

Google

Lettings Negotiator Raphael Danter went above and beyond what would normally be expected, in order to help us with a very urgent matter. Not only did this require his own personal time while working outside regular office hours, but also a significant amount of traveling. This helped us out immensely and is hugely appreciated!

Stephen · 15 September 2023

★★★★★ 5/5

Trustpilot

Lily has been exceptionally helpful and…

Lily has been exceptionally helpful and always responsive, she's proactive with maintenance and goes above and beyond to keep our home in perfect shape.

Ayodeji · 28 January 2026

★★★★★ 5/5

Google

Since the day that I was handed over to the property team, it has been a pleasant time for me. Lauren Keirle has been prompt in her response to any issue raised about my tenancy and always finding solutions to them, either by getting the … More

Bukola · 13 February 2024

★★★★★ 5/5

Trustpilot

Top marks for customer service

We are so pleased with the fantastic service provide by Emma. She found us the right flat in less than a week and the communication with her was excellent. Every question and doubt we had was answered promptly and efficiently. Moving out and finding a new place to live can be very stressful, she guided us through the whole process nicely and in a very professional way that we did not feel stressed whatsoever.Thank you so much Emma. Juan & Mario

Juan · 7 July 2019

★★★★★ 5/5

Google

Hi bought my First Home\ I mean Flat all most two years ago (sorry that this is so late but life keeps getting in the way) I got along with the Estate Agents staff the girls their are very Friendly and helpful to help buy my first Flat & can recommend Hannah Moss & Jodie Thomas, It's not prefect but it's a good start home. & hope I can use & I will them again in the future. That all From me good night.

Cris · 13 June 2019

★★★★★ 5/5

Google

You recently sold a flat at 184 Coed Edeyrn for me and, although more expensive than the competition, I went with you due to Hannah and her professionalism. From there Sarah took over contact and was continually keeping me up to date even when nothing much was going on. I found this re-assuring as often there is a lag between sale and completion when things go off the boil. This was quite re-assuring that no-one in the process is forgotten. Sarah was brilliant and often left messages as I cannot always answer calls in the day.Well done to Sarah who manages to sound chirpy, professional and the vital link we all need. Thank you everyone in the process (but especially Sarah )

Paul · 13 June 2019

★★★★★ 5/5

Google

Having used an online estate agents because I'd bought into the 'cheap fees', and it then falling through mainly due to lack of communication - I approached Darlows and met Jodie and her team. My property wasn't the easiest to sell given its location and did take some time to find a buyer, but the support given to me throughout the process was exceptional. Jodie and her team have been amazing throughout, their customer service is also excellent. I would consider using them again if I needed to.

Beth · 13 June 2019

★★★★★ 5/5

Google

I was in contact with Hannah at Darlows Albany Road to try and find a flat / house for my son to purchase in Cardiff. I had also registered with other estates agents. From the beginning Hannah kept in contact, updating and suggesting different properties. None of the other estates agents made contact after my initial enquiry. Hannah is professional, helpful and very proactive. I would definitely recommend their services. I wish her and her colleagues all the best for the future.

Barbara · 13 June 2019

★★★★★ 5/5

Google

I advertised my home with Darlows 2 weeks ago and I've got a buyer already! Darlows have kept me informed throughout the past 2 weeks to advise me about viewings and offers on my home. I have been very impressed with the staff. Jodie, Hannah and particularly Sarah. They are very friendly and extremely helpful with their advice especially as this is the first time I have sold a property. I will definitely recommend Darlows to any of my friends and family.

Alan · 13 June 2019

★★★★★ 5/5

Trustpilot

Super Efficient

What a pleasure it's been doing business with Darlows Estate Agents in Merthyr. We used them to find a tenant for my Mum's house recently and ongoing we are using their property management service too.They were super-quick at finding a tenant for us and within a couple of days, they'd checked out a prospective tenant and the deed was done! It's only been two weeks between enquiring and a tenant moving in. So much faster than any other estate agent we've ever used.Oliver and Nicole were easy to work with and I honestly can't sing their praises enough.

Kathryn · 7 June 2019

★★★★★ 5/5

Trustpilot

Thanks you Gareth!

We dealt with Gareth in Caerphilly after a couple of unsuccessful offers elsewhere. With other estate agents, we felt that the negotiator was on the side of the buyer and communication was generally poor. But Gareth seemed trustworthy from our first dealings with him to the last, when our offer was accepted on our house. He is a very good communicator, and we felt he was completely impartial - giving us enough information to know where we were but keeping enough back to protect the seller's interests. All in all, I would highly recommend - Thank you Gareth!

Caleb · 11 April 2019

★★★★★ 1/5

Trustpilot

AVOID - DO NOT RENT WITH DARLOWS

AVOID - DO NOT RENT WITH DARLOWSDarlows are a truly shambolic agency, and would never recommend anyone buying or renting through this agency. The way that this agency treats its clients is appalling - DO NOT RENT WITH THEMMoving out/Deposit money-> Huge delay in returning deposit money-> Huge delay in writing reference for our new tenancy in Manchester which caused major delays on the other end (We moved in 3 weeks later than expected due to your agency not completing this reference, meaning I moved in the night before starting my new job).-> Nobody ever answers the phone, even after people have left voicemails saying that it's urgent we speak to someone-> It shouldn't have to take me saying I am happy to take them to a small claims court to finally get a response (in 2 minutes) from them-> The moving out information was sent to us at 6pm the night before our tenancy was due to end-> The deposit deductions were suspiciously 1/3 of the initial moneyCommunication with the team-> Under 24 hours notice when contacted for viewings the next day, usually the morning of-> Any phone calls we would get from the team would always be at the end of the day so we couldn't contact them that day, and then no one would pick up the following day-> Maintenance issues - had to wait ages for anyone to respond to issues, eventually we started reporting all of our maintenance issues privately through the flat's contractor - a lot of people don't have this luxury so would have to deal with absolutely shocking service (When the agency did respond, it was never with a maintenance person coming out to look at it themselves, but normally "Have you tried turning it off and on again?")-> The service is absolutely shocking, the team are rude and blunt and spoke to me like I was a child on the phone-> I've noticed that even though you don't answer the phone or reply to emails, you are very quick to negate any negative reviews online-> When your agents came around to show people around the flat for viewings, they knew NOTHING about the property and were claiming that our furniture was part of the flat and wanted to give it awayIssues with the property itselfThis property should NOT have been advertised as ready to move in when myself and my partner moved in.-> The electricity meter (for the entire property, not just the flat) is downstairs in a building site - this is a health and safety issue due to uneven flooring, machinery, and harmful dust/chemicals, this was also locked/boarded up on a number of occasions, leaving us without electricity and no way to top it up-> There is no internet port for the property - luckily we hadn't signed up for a minimum 18 month broadband contract at the time-> There are holes in the floorboards in the bedroom and kitchen - sometimes dust from the downstairs building site would come through, they felt very flimsy and unsafe-> The locks for the front door, and flat door, each broke a couple of times, leaving us trapped inside the property (we managed to luckily fix this issue ourselves, but can only imagine how this affect a vulnerable person)-> The curtain pole fell off entirely on its own accord, leaving cracks in the wall - could have been dangerous if someone was underneath it-> When there was heavy rain, we could see leaks in the walls/ceilings-> Due to the nature of the building site downstairs, there were a number of holes leading to the kitchen from cracks in the floorboards and gaps in the wall downstairs - This led to a mice infestation, when this was brought up with the agency (and a rent discount/refund was requested) there was no response from the team, and when they finally got back to us we were treated like it was entirely our fault with no mention of financial compensation-> This also impacted my mental health and led me to have several panic attacks due to the mice in the kitchen-> The bedroom in unbelievably tiny, and I think it is appalling that you feel like you can advertise it as a 2 bed flat for over £1000 pcmMyself and my partner have been nothing short of disappointed and appalled with our year spent with Darlows. What should have been a wonderful first living experience with my boyfriend ran in parallel to nightmare after nightmare with the property itself and with the agency.

Zoe · 10 January 2024

★★★★★ 1/5

Google

Really disappointed with this branch Darlows considering I actually know the family growing up in the area of where they first started off and where I was born.Such poor service with inadequate certain staff members. Refused a viewing to let a Bungalow when I have rented most of my life due to bad credit. Considering living and society has its struggles this has to be one of the worst Estate Agents not getting back to myself regarding this and generally not truthful or helpful at all sadly. I specifically wanted a Bungalow for myself and my Disabled mother but a member of staff named Crystal just grilled me on my personal life which was shocking so be aware!!!..I have always gone out of my way in life for people but generally the enthusiasm of this staff member was dreadful. The star 🌟 rating doesn’t even deserve a one from me at all.

Carys · 27 October 2024

★★★★★ 5/5

Trustpilot

Brilliant service!

I can't thank Gayle and the team at Darlows Pontypridd enough for their invaluable help throughout the process of buying our first home - they have been friendly, receptive, and genuinely helpful in response to everything we have asked of them, and have gone above and beyond to offer support where needed... I don't know where we'd be without them. It's so refreshing to be on the receiving end of great customer service which is so rare thesedays. They're a pleasure to deal with and we'll return to them with no hesitation when it's time to sell!

Hayley · 6 March 2019

★★★★★ 4/5

Trustpilot

Darlows for first time landlords…

I am using Darlows as a first time landlord, renting out my home, so no business scale. I have so far enjoyed a pleasant experience and the staff at Albany Road have been professional in their approach. I am yet to discover how our collaboration is going to work out long term, and, if needed, navigate through landlord challenges together, however I am pleased about the marketing and beginning of tenancy. There were only a few minor hiccups, such as information lost in communication and I sometimes got the impression that perhaps there is a great volume of work imposed upon a small workforce, but every issue was addressed promptly and professionally. One positive point is that throughout the process I got to meet and speak to three of their team including the manager, which is pretty much the entire branch.

Serban · 22 February 2019

★★★★★ 5/5

Trustpilot

Darlows Albany Road

I had a home visit with Sam McAllister and straight from the off Sam was friendly and polite. I explained that there was some work being done inside the property which wasn’t a problem at all. Sam was really happy with the standard of work being done and has passed on his view that all work is of high standard! I would have no problem with Sam coming back at a later date to get some progress/updated photos when more work is complete.

Kyle · 7 February 2019

★★★★★ 5/5

Google

11/10! I cannot recommend Tim @ Darlows highly enough. Since our first phone call, he has been fantastic, always prompt in getting back to me with and highly efficient. Thanks to his skills, great relationships with solicitors and extensive … More

Helena · 12 June 2024

★★★★★ 5/5

Google

I have had such a smooth, positive experience of selling my house during covid-19. And Hannah has been checking in with me every step of the way. She has always responded to my queries in a timely manner, and she is always so friendly when we talk. Would recommend others to use Albany Road Darlows, and Hannah, when planning on selling or buying their next home.

Sarah · 12 June 2022

★★★★★ 5/5

Google

Just wanted to show some appreciation & give kudos to the property management team at Darlows Albany Rd. Lauren keirle in particular. For her welcoming & happy to help attitude from our introduction & onwards. She shows efficiency in her work ethic & orderliness, True credit to the company. This review can’t be written without giving credit to Sophie & Joe also. I’ve met them later on down the line. They too are valuable assets.There’s light to be shed on their dedication to the job. Unfazed by the ever growing amount of things to get done, covering a wide area. With balanced outlooks on keeping both tenants & landlords happy with their brilliant communication skills. Hats off to the property management team. Exceptional service providers!! Many thanks

Charno · 17 October 2024

★★★★★ 5/5

Trustpilot

Sophie from renewals was brilliant

Sophie from renewals was brilliant, her cheerful voice on the phone when sorting our tenancy renewal. She rang our landlord straight away telling him our intention to renew and we received our documents to sign straight away. Thank you Sophie , very professional and efficient.

Tracey · 23 February 2024

★★★★★ 5/5

Google

We (wife and me)believe Annuja provides an exceptional service. This was our first time in Cardiff, and she arranged viewings for three properties. She prepared a thoughtful and well‑structured presentation, put real effort into showcasing …

Hakan · 15 February 2026

★★★★★ 5/5

Google

Been with Darlows for two years now. Lauren Keirle has been very helpful with reminders, renewals and advices. She always reach out on a professional, timely manner. I feel very confident using the service and will happily continue working with her.

Claudia · 10 May 2024

★★★★★ 5/5

Google

Id like to say a Big thank you to Harry Diamond of Darlows for his patience and professionalism when dealing with a sale of a studio apartment on my behalf. Prior to the sale I was slightly naive to have purchased a property on leasehold with the freeholder demanding ridiculous amounts to renew the lease, without which I was having difficulty selling...having spent significant amount taking the freeholder to court to get a reasonable figure to renew the lease and having to pay all his solicitors fees court costs, surveyors fees etc. and the whole process dragging on for over 18 months after the freeholders several appeals against the final decision I was slightly stressed to say the least trying to get rid of the property only having eventually to sell it to the freeholder! very sympathetic to my situation Harry was a pleasure to deal with and all round nice guy so many thanks...Lesson learned dont buy leasehold properties!!! wish my estate agent and solicitor had given me this advice on purchasing in the first instance would have saved a lot of heartache!

Neil · 13 June 2018

★★★★★ 5/5

Google

I cannot express how pleased I am with the amazing service I have received from Harry Diamond at Darlows Albany Road. Harry and his team managed to secure a buyer at the first viewing. The property had only been live on their system for two days. I would definately reccommend Darlows Albany Road to anyone who may be thinking of putting their property on the market. I only wish I had put my property with them initially instead of wasting 10 weeks with another agent. Also a massive thank you to Rachel at Darlows Rumney who kindly put me in contact with Harry.

Lisa · 13 June 2018