Darlows Cardiff reviews

★★★★★ 5/5

Google

Dan was a great help today.

Mark · 28 May 2024

★★★★★ 5/5

Google

I would like to thank Sam Richards at the Llanishen Darlows office for her help and professionalism during my recent visit to her office. Her advice on all aspects of selling and buying has been invaluable and I look forward to dealing with her again very soon.

Cathryn · 13 June 2017

★★★★★ 1/5

Trustpilot

Disgusting service

The worst experience I have ever had with letting agents. Communication so bad that I had a breakdown. We were made me to believe that we were being considered for a property, constantly told to expect a call back and email that we never received. We got in contact two weeks ago, told that a virtual viewing was booked in, but no confirmation and it never happened. Left in the dark the entire time while being told to wait for contact. Taking time out of our schedules to get in contact while being told to wait and that they are 'very busy' again and again Two weeks and apparently to busy to even send an email telling us to look on. I'm baffled as to how a company could be so busy that within two weeks not one email could be sent out. All we ever asked was to be informed. This entire experience was a waste of our time. After calling numerous times, we were hung up on multiple times and constantly relayed to the consiegre team (when calling directly to the branch that managed the property we were looking at) and told to wait AGAIN. It became clear that we were just being intentionally ignored. The most unprofessional and appalling service I have ever received. Cowardly service that instead of informing us just left us waiting/ignored and dismissed. From previous reviews it is clear this has been going on for a very long time. The most recent positive reviews I feel almost certain are entirely fake. Please listen to the huge amount of terrible reviews and trust that this company is not worth your time or money. I looked at these reviews a while ago and thought the good evened them out enough. This was a mistake and I wish I had disregarded this company as soon as they showed signs of their extreme incompetence. I do not wish this experience on anyone and want to warn of the extreme distress they have caused me personally. It is not an exaggeration. If this company doesn't change...... I don't see them surviving for long. I am disgusted and shocked at how bad this entire ordeal was. Please do yourself a favour and look elsewhere.

Angelica · 13 May 2022

★★★★★ 5/5

Google

Thank you so much to Sarah and Sam at Llanishen Darlows. After a very stressful and complicated sale we have finally got there. You have been extremely helpful and professional at all times and we honestly wouldn't have made it without you. Thank you.

Julia · 13 June 2019

★★★★★ 5/5

Google

Stefan Roberts from Darlows in Llanishen has been nothing but amazing in the process of putting my property on the market. Would highly recommend as he is very professional and proactive

Sylvia · 12 June 2022

★★★★★ 1/5

Trustpilot

Waste of time AND MONEY!

Will not call you with updates or even when u request a call back! Communication is shocking quick enough taking the money to do absolutely nothing. Ended up doing everything my self with solicitors and baristas! Even when keys were suppose to be handed in at a certain time (court orders) they still didn’t have any communication or idea what was going on! Rung on number of occasions to see if they had the keys. Promised to give a call back when they “have information” still waiting! Absolutely shocking and a waste of time AND MONEY!

Shelby · 1 September 2024

★★★★★ 5/5

Google

We recently sold our property and purchased another property with Darlows llanishen Cardiff. Our dealings was mainly with Stefan Roberts he gave a fabulous service always responds our calls and kept us up to date. It was a pleasure dealing with Stefan he was very professional, kind polite and respectable of our property and the property we purchased he is one of the nicest persons we ever meet. Well done Stefan and well done Llanishen Darlows teamPositiveProfessionalism

Fari · 24 August 2022

★★★★★ 5/5

Trustpilot

Jada was the most amazing person we…

Jada was the most amazing person we could have had when viewing a property. She was everything we needed and more. I Feel so blessed we had her and i cant thank Jada enough for everything she has done to help us. Thank you so so much!

Michaela · 29 October 2023

★★★★★ 5/5

Trustpilot

Speaking with Emma

Speaking with Emma was a pleasure . She was knowledgeable, helpful , confident and efficient in providing the information required . Her reassuring words about a stressful issue changed my worry into hope . She is an asset to your team

Leslie · 22 April 2020

★★★★★ 5/5

Trustpilot

Really impressed with the high quality…

Really impressed with the high quality standards at Darlows. Sean was really helpful through the whole process and seems to have a lot of knowledge. Really pleased with the whole experience.

Angharad · 7 April 2022

★★★★★ 1/5

Trustpilot

Will never use again

Very disappointing service. I did not feel supported by Darlows. The communication was abysmal although I did feel that they communicated when it was in their favour and then were vague when it suited them and they certainly don’t support the seller, they are only interested in supporting the buyer to secure a sale. The feedback initially from viewings were poor and quite frankly rubbish. They should be ashamed of the prices they charge for such a terrible service.

Jacqueline · 15 August 2024

★★★★★ 1/5

Trustpilot

Unsanitary and unheated rental property

We moved into a rented property based on a 'virtual viewing' because rentals were moving so quickly during the pandemic. When we got the keys we found rotting food in the oven, the hob rings furry with mould, dirt, detritus and black mould in numerous locations, damage to walls and fittings, very few light bulbs and the heating wasn't working. It took two weeks for Darlows to arrange a cleaner and they have refused to provide any compensation for the fact the kitchen was unsanitary during that period or the days the property was unheated. When I complained in writing using the escalation process I was told that the property was inspected the day before the tenancy and apart from a couple of exceptions it was clean and well maintained. This inspection report was contained numerous inaccuracies and ommissions and withheld from me until a month after I moved in, so I was not able to dispute it at the time I moved in. Darlows have been unable to provide any evidence that the inspection actually took place on the date the claim, so it is unclear whether old photos have been used to make it. I have numerous datestamped photos proving the poor conditions when I moved in.After moving in Darlows have been very difficult to reach, rarely answering the phone (which doesn't have voicemail), ignoring numerous ring back requests and emails. I understand that renters have a right to properties to be sanitary and heated. Darlows let a property that failed on both counts and I intend to take it up with the regulators.I did manage to find a number for the property owner, who is very nice. She is very disappointed with Darlows as she says hadn't even agreed to new tenants or a move in date. Apparently Darlows just notified her on an old email address and didn't get any confirmation from her. She is very annoyed at the property damage from the last tenants which was not identified in the inspection (just the photos I sent to her). She is rightly aggrieved that Darlows have failed to deduct the cost of the repairs from the previous tenants deposit. She has decided not to use Darlows again.I would recommend avoiding Darlows as either as a renter, or as a landlord.

Paul · 28 December 2021

★★★★★ 5/5

Google

Lisa Nolan was really helpful. Buying a first property can be stressful, but the experience was made really easy and straight forward to us thanks to her. Would highly recommend! Thank you to the team at Darlows Llanishen :)

Emma · 12 June 2020

★★★★★ 5/5

Trustpilot

Great service

I have always found Darlows extremely helpful with excellent service , but Sam McAllister went above and beyond with my last call . He resolved my issues very quickly and was kind and courteous throughout . As always amazing service. Thanks Sam.

Karla · 25 February 2019

★★★★★ 5/5

Trustpilot

Louise made me feel reassured that…

Louise made me feel reassured that problems at my rented house would get fixed so that’s ongoing but sounded very positive, today she helped me while taking a charge for my rent, very helpful whatever the problem is , thankyou🤞🏻

Chloe · 7 February 2024

★★★★★ 5/5

Trustpilot

Hollie was very kind and helpful with…

Hollie was very kind and helpful with the process. Quick at responding to messages

Elizabeth · 31 March 2025

★★★★★ 5/5

Google

Sam came to value my house yesterday and was very helpful and professional. She talked me through and explained everything. She’s such a lovely, friendly person, and was even happy to see my over friendly dogs! Thanks Sam

Sarah · 12 June 2020

★★★★★ 5/5

Trustpilot

Jada has been excellent from the start…

Jada has been excellent from the start of the selling process. Constant feedback on viewings. Very efficient, friendly and lovely to deal with.

Caerlys · 25 November 2024

★★★★★ 5/5

Google

Massive thank you to Lisa for pointing me towards Sarah who helped us with our mortgage! It can be such a minefield being a first time buyer but her advice and recommendations have been amazing! Lisa, your a star :)

Beckie · 13 June 2019

★★★★★ 5/5

Google

The team at Llanishen have been incredibly supportive throughout the buying process and have held our hands each step of the way. Ben, Stefan and Tim have been responsive, engaged and have always taken the time to answer our questions. We have complete trust in Tim that he has our best interests at heart and it really feels like he cares. Wouldn’t hesitate to recommend, the personal touch has made all the difference to us.

Sophie · 12 June 2022

★★★★★ 1/5

Trustpilot

If I could give zero I would.

Appalling customer service from Cardiff rental office. Struggling to find a decent rental house and called/email this company as they advertised a house I was very keen to view. About 30 calls (each time a call centre picks up and take your details for a call back) and 4 emails, but no luck. Managed to get through to the branch twice and both times they said they'll respond on email, but nothing happened. 10 or so follow up calls later and I've given up. Shocking customer service.Edit: In response to the company's response, the email supplied was used on a few occasions before with no acknowledgment or return emails from them.

DH · 15 September 2021

★★★★★ 1/5

Trustpilot

NEVER let your property with Darlows Merthyr!

Never let you property with Darlows. I have done so with thier Merthry Branch and it has been a NIGHTMARE for the past 4 years. I have finally left them after trying to do so for over a year. An endless list of issues with thier management of my let property. They charge you for maintenance and inspections that never takes place, even when you tell them you do want need it they undetake it and then charge you. They NEVER answer thier phone, they never check the properties depsite saying they do, when you want to end the tenancy then do not inform the tenant and never tell you until you chase them up and then just say "oh sorry we didnt do it"... I have constantly had to complain, chase up rent every month all for them to take 12% of the rent. The service is so awaful that it beggers belief.... I have had to make 2 formal complaints in the past 12 months. I warn you DO NOT USE them to manage your properties.....AS of today Aug 17th I still have not recieved a response after making my formal complaint about the above...the website says they will respond within 48 hours. I have also received the final rental due to me and they deducted £90 for the gas cert that i had cancelled.... my tenant moved out on the 6th July and and the Gas cert was due 12th July...no gas cert was necessary as I chose not to let the property out so why Darlows think they needed to get a gas cert in the first place is beyond me.... that just goes to shows how terrible this company is..... good luck Darlows as you will fall one day with business ethics like this.Update 24 Aug 2021 - I have emailed them yet again the info to the email they suggested in the message below. Let see what happens. I will update this in due course and see if they refund me the £90.

Alfa1971 · 24 August 2021

★★★★★ 5/5

Google

Thank you to Sam Lisa and Harry for all their help with my purchase. The team made it as simple and as easy as possible for me and were always available to help with anything I needed.

Michael · 12 June 2020

★★★★★ 5/5

Google

Excellent Customer care and communication from Ben and the team at Darlows Llanishen, Cardiff! Many thanks!

Marilyn · 12 June 2023