Darlows Cardiff reviews

★★★★★ 5/5

Trustpilot

Hollie was very professional when i…

Hollie was very professional when i spoke to her on the phone twice now. Very helpful and the service they provide is quick so far.

Gulyás · 26 March 2025

★★★★★ 5/5

Google

Ben Scanlan made the full process very delightful, very friendly person indeed and so helpfull, I can recommend Darlows and specifically Bens services ,5 star, many thanks Ben

RHODRI · 12 June 2023

★★★★★ 5/5

Trustpilot

Darlows Estate agents in merthyr have…

Darlows Estate agents in merthyr have been very quick in responding to my emails Hollie Langmead is currertly dealing with our property enquiries has been very pleasant and professional. Looking forward to working with you further.

S · 10 October 2024

★★★★★ 5/5

Google

Tim and the team have been brilliant from the initial phone call to arrange a valuation through to the offer on the property. Would highly recommend.

Deborah · 17 July 2023

★★★★★ 5/5

Google

Sarah was absolutely brilliant throughout the whole process! She took me on my first viewing and was brilliant at chasing all the relevant people to ensure I could move in by Christmas! She also shared in my enthusiasm at my first purchase! Many thanks for all your help! :) Rae

Rae · 13 June 2019

★★★★★ 5/5

Google

Dan has been great to work with so far and I appreciate all the effort taken into the sale of my property

Jake · 15 October 2023

★★★★★ 5/5

Google

Great early impression of Darlows Llanishen, all down to Ben Scanlon. He's a really pro-active estate agent, e-shots potential properties weekly with a follow up call for feedback. Good rapport & gives me confidence that I'll be at the top of his list for viewings. Amelia also has been very good to deal with, found out the answer to a specific question, by going direct to the vendor & calling me back straight away.

Claire · 12 June 2023

★★★★★ 5/5

Google

Tom was great at showing us around the property and was very knowledgeable. Thanks again.

Kitty · 12 February 2024

★★★★★ 2/5

Trustpilot

I have got my property up for rent…

I have got my property up for rent soon, but getting doubts if I should use darlows, They hardly answer emails with questions. Never communicate with me, I'll be out of the country while my property will be rented, how can I trust darlows to give full management of my property when they didn't communicate with me.Had app today just for someone to help me fill out licence form, as never did one, I turned up at shop, but he wasn't there. I should have looked at the reviews first before deciding with darlows, nothing but bad reviews

Michael · 20 October 2022

★★★★★ 1/5

Trustpilot

The people are thieves!

The people are thieves!I bought a house with them in Tredegar Wales and they don't even let me have the spare keys or the contact details of the person renting the house currently. It is their way to blackmail me to use their lettings team to manage the house which has proven to be useless.People involved in this? Oliver Manifold (lettings team), Daniel Watkins (sales) and Jessica Jones (sales).If this drags a bit more I will contact a lawyer and start legal action. They have me trapped trying to get management fees for being useless. They sold me the house and they want proof it is mine ffs. You managed the property in the past and you never increased the price, why would I let you manage my property now if you are useless!?Awful experience top to bottom, never again!

George · 17 October 2022

★★★★★ 5/5

Google

I would like to thank Ben Scanlan for his assistance in the purchase of my Property. Nothing was to much trouble for Ben, has kept me updated, very professional and an asset to your Company.PositiveProfessionalism

Matthew · 12 June 2022

★★★★★ 5/5

Trustpilot

Friendly and helpful

All the staff I encountered at Pontypridd Darlows were most helpful with my search for a new property. Gail was ever friendly and obliging with my ‘phone queries and Courtney was extremely accommodating when I needed to arrange viewings at short notice. I recommend this branch without hesitation.

Rachel · 13 April 2019

★★★★★ 5/5

Google

All the staff at Darlows have been so helpful, particularly Lisa who did more for me than my own solicitor when my mortgage lender transferred my money to the wrong account. She was so helpful, and took matters into her own hands! Thanks so much.

Nicola · 12 June 2020

★★★★★ 5/5

Google

I have had excellent experience with Dan from Darlows. Patient, accommodating, warm and understanding. He listened to our needs and offered support. He did not judge our situation as buyers nor added pressure on us in any way. I think we have had about 4 viewings with him and I would highly recommend him as an agent with great work ethics.

Paulina · 13 March 2024

★★★★★ 1/5

Trustpilot

UNPROFESSONAL & DISORGANISED AMATEURS

AVOID IF YOU CAN!!Contacted via Rightmove to make 2 property sales viewings with Albany Road Cardiff branch. Two apartments in the same block both confusingly listed in different ways on Rightmove with different addresses.! Both myself and my partner took time off work to meet the sales agent . Nobody turned up from Darlows for either viewing.. …Contacted Darlows’s office but put through to emergency number overflow I was told there was no record of the bookings even though I was addressed by name. And there was no facility to contact anybody by mobile phone.Finally managed to get through to the Albany Road office who said there’s been some kind of mix up and they would try to get someone out Asap to show two properties …We couldn’t waste any more time waiting .UNPROFESSIONAL HEADLESS CHICKENS !!

Laurence · 26 October 2024

★★★★★ 2/5

Trustpilot

Poor communication and not remotely proactive

About a grand more expensive commission-wise than more personable estate agents in the area. Best hope that they sell your house within a couple of weeks or else they completely lose interest and move on to newer properties. Poor communication all the while and broken promises in regards to better advertising the property. Have since sold the house with a more competent estate agent within two weeks of it going back on the market.

Anon · 19 April 2023

★★★★★ 1/5

Trustpilot

Don't use this company to let a property.

I have let a residential property as a landlord through Darlows for the last 18 months and my experience has been diabolical!Please with respect do not use this company, sign up with someone else. Total lack of management, avoidance of communication, inability to send requested documents and information, excuses and all round disgraceful service. Unfortunately a star had to be chosen in order to write a review. In reality I would have chosen a minus star option if there was one, (there really should be) .Total waste of money, I have paid them for absolutely nothing other than frustration and a wrecked property. Shoddy!!

Laura · 16 September 2022

★★★★★ 5/5

Trustpilot

Mr Michael Tustin has always been a…

Mr Michael Tustin has always been a great manager at Darlows, he is very polite and very helpful. If I have a problem he is always there to assist and put things right. Also gives good advice on legal matters. Thank you Michael. Fiona Dyer

Fiona · 12 February 2020

★★★★★ 1/5

Trustpilot

Intentional harassment or just inept?

Roughly 7 weeks ago, I was curious about selling my home so entered my details on GetAgent.com, a comparison site. During this, I specifically asked not to be contacted by any of the listed agents, of which there were several. All of these agents listened, except Darlows. I would estimate that in the past 7 weeks, Darlows has tried contacting me in excess of 25 times, even though I’ve already informed them that I’m not interested. I’ve had to block their number but despite this, they’re still attempting to call me several times a week and leaving voicemails about my “recent enquiry”, which isn’t too recent after 7 weeks.A few thoughts:- Is the immediate direct to voicemail not obvious that I’ve blocked your number? Since blocking, you’ve called well over 15 times and left the same annoying voicemail- Do you think aggressively pursuing leads makes me want to sell with you?- Why don’t you have a limit on how many times you purse a lead?- Why are you still calling even though I’ve spoken to a member of your Rumney branch to say I’m not interested?- How come no other estate agent contacted me but Darlow did? I did not consent for my data to be passed on. I emailed your Rumney branch on September 24th asking that this issue be resolved. Of course, no response was received and several calls are still being made to me. Please remove my details from your database and stop harassing me with phone calls. I’d further recommend that you review your overly aggressive tactic of spamming leads with calls when they’re quite clearly avoiding you.

Ash_CS · 8 October 2024

★★★★★ 5/5

Google

Fantastic service from Ben Scanlan and the team at Darlows Llanishen! Professional, polite and always get back to enquiries straight away, highly recommend!

Sam · 12 June 2023

★★★★★ 5/5

Trustpilot

Great staff!

This is our first time renting in Cardiff. The process involves more steps than what we anticipated but all the staff has been very patient and supportive throughout the whole situation. Tristan is one of the main reasons we decided to rent this beautiful flat!

Francisco · 15 November 2019

★★★★★ 5/5

Google

I found the staff at Darlows Llanishen exceptionally helpful and efficient in helping to sell my mother's flat. In particular Lisa, Sam and Harry were always available to speak, advise and do everything they could to successfully make sure the sale went through.

M · 12 June 2020

★★★★★ 5/5

Trustpilot

I have dealt with Darlows Albany Road…

I have dealt with Darlows Albany Road for several years on both the sale side and rental side. I have always had excellent service and been met with a smile and willingness to help. Special thanks to Michael, Emma, and Tristan on the rental side.

MARYSIA · 13 July 2019

★★★★★ 5/5

Google

We have been searching for a property in these tough times for almost 7 months now and everyone knows how crazy it can be to find the right one. Darlows have been very professional in the way they handle things. I have been coordinating with Ben from the Llanishen branch and I really appreciate his transparency in the process. We have finally managed to find a property that we love and hopefully we can move in soon.. I would gladly recommend Darlows for my friends who would embark in property hunt in the future.

Santosh · 12 June 2022