Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIt shouldn't be this hard
Had to push them every step of the way.No single point of contact.7 months to sell.Had to ask them to update listing due to terrible photos.
Iain · 21 September 2019
Agent replied · 10 June 2024
Hi Iain,Thank you for taking the time to review your experience. However, as Sales Director here at CPS Homes, I do feel your comments are unfair.The photos of the property reflected the internal condition of the property when we listed it. Once your tenant vacated and works had been conducted, we were able to renew the photos. The property attracted a few offers during our period of marketing, which were all communicated to you. These offers were based upon the internal condition of the property. A sale was agreed in the mid-June and completed early-Sept; well within the national average time it takes for a sale to complete with solicitors. With regards to points of contact, the sales team were in touch with regular updates and advice throughout the period of marketing, as well as during the conveyancing process. If you wish to raise any further concerns, please don’t hesitate to email me via nathan.walker@cpshomes.co.uk and I will happily assist.Thank you,Nathan.
★★★★★ 5/5
TrustpilotRhys and the highly experienced team…
Rhys and the highly experienced team supporting him provide a professional and incisive Landlord service. They met all our expectations. I would not use any other Letting Agent in Cathays.
Iwan · 8 November 2023
★★★★★ 1/5
GoogleKept all of my deposit for unbelievable reasons.
Damp under bath.
Broken slat inside a sofa.
Wear and tear.
Avoid.
Chris · 12 June 2021
Agent replied · 11 June 2024
Your feedback is very important to us and we'd like to look into this further as to why you left us a low rating. Could you please email us at general@cpshomes.co.uk with the full details so that we can investigate. The majority of our student houses are zero deposit and we abide by DPS guidelines where there is a deposit. We hope to hear from you soon so we can resolve your issue as quickly as possible. CPS Homes
★★★★★ 5/5
TrustpilotBrilliant service
I just purchased my first property with CPS in The Bank, Cardiff Bay and had excellent service. I was dealing with Nathan Walker the sales director and would highly recommend to anyone looking to purchase any property. Thank you again for all you did to get me in the property through Covid. Steffan kitchen
Steffan · 2 January 2021
★★★★★ 5/5
Trustpiloti was very pleased with the service…
i was very pleased with the service letting 2 of my properties , the let was very quick and everything went smoothly , i recommend cps for every landlord as they are the best i have dealt with . Thank you
N · 19 December 2022
★★★★★ 4/5
TrustpilotHappy Landlord
I have been a customer since 2012/13 with just one property. Any issues are resolved with best method but not the most expensive and I contact the manager if I wish. My property is let early on in the year for Sept. I am happy with their service I can forget about my property. I recommend CPS Woodville Rd.
B · 16 February 2019
★★★★★ 5/5
TrustpilotBrilliant management company
Brilliant management company. Always on the ball, thinks of things before I do and arranges any maintenance that needs doing. I can be quite forgetful and not sure how I’d manage without Jordan looking after things for us! Thank you!
Miffy · 19 January 2023
★★★★★ 5/5
TrustpilotThanks a lot CPS homes
Thanks a lot CPS homes. I have a far better experience with your service compared to all other agencies in the market.
Jasmine · 16 December 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
GoogleI am really satisfied with the efficiency, quality of care and service provided by agent Florence and the CPS team. Great service and I am very thankful.
Dany · 13 January 2024
★★★★★ 5/5
TrustpilotCPS Homes provide excellent service.
CPS Homes has been re-letting my property for 8 years. The company is very professional. They let my property quickly and always try to get me the highest rent possible. I am kept well-informed of the progress, and I am consulted before any decision is taken. Overall the service I receive is excellent.
Anthony · 6 March 2021
★★★★★ 5/5
GoogleDealt with two other letting agencies in the same area and got messed around so much, CPS were much more helpful, would use them again and recommend them to others.
Charlotte · 14 June 2014
Agent replied · 11 June 2024
Thanks, Charlotte. We're pleased that we're an improvement on the letting agencies you've dealt with thus far.
★★★★★ 5/5
GoogleVery good service, the viewings were quick but faultless. The letting agent showing us around our chosen properties was very friendly and was able to answer any queries we had.
Jed · 14 June 2014
Agent replied · 11 June 2024
Hi Jed, thanks for your comments. It's good to know that all your queries were answered. If there's anything else you need to know before you move in, don't hesitate to get in touch!
★★★★★ 5/5
GoogleBrilliant and efficient service! We have gotten the house we wanted in just one round of viewing! Saves us lots of time and trouble compared to dealing with other agents.
Chenling · 14 June 2014
Agent replied · 11 June 2024
Fantastic, Chenling!
★★★★★ 5/5
GoogleHad a great experience, Patch showed us a house that he thought we would like that we hadn’t even considered and we ended up taking it, it was perfect! Vicky showed us round the house and was so lovely and answered all of our questions.
Molly · 12 June 2022
★★★★★ 5/5
Trustpilot✅✅✅✅
Tom was super helpful, very happy with our experience with CPS! Thanks
Fleur · 3 November 2017
★★★★★ 4/5
TrustpilotSupport all process for new buyers
I had had support from all CPS Team and Angela during the process. They helped me with the communication between the seller and me. So process was long, so I appreciated they were available for me.
Arimas · 5 May 2023
★★★★★ 5/5
TrustpilotChelsea and CPS were amazing
Chelsea and CPS were amazingChelsea from CPS Homes was extremely helpful, very responsive to emails and calls and facilitated the communication between the solicitors. I can t thank her enough for making the purchase of my first home easy and stress free.
AA · 7 October 2022
★★★★★ 4/5
TrustpilotLetting
All the staff are friendly and have given some really good advice around presenting and marketing my property, as well as finding the right rate. The only negative I can mention is that, since they seem very busy, communications can sometimes be a little slow. But over all a great company that I'd definitely work with again.
Rhid · 28 August 2019
★★★★★ 5/5
TrustpilotFirst class letting agency
First class letting agency. Once again they let my property quickly, keeping me informed all the way. Would not use another!
Andras · 10 December 2020
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
TrustpilotCPS Homes rented out my house within…
CPS Homes rented out my house within days of me contacting them. Chelsea at CPS helped me with each step of process, was very professional and kept me up to date with everything that was happening. I found the whole process hassle-free from start to finish and I will definitely be using CPS again.
Customer · 12 August 2020
★★★★★ 5/5
TrustpilotJust bought a house for the first time…
Just bought a house for the first time through CPS homes. Our experience was overwhemingly positive. CPS were friendly, professional, quick to respond to any query or concern, and supported us every step of the way through what would otherwise be quite a nerve-wracking experience. Very happy with the service we recieved; would recommend.
Anon · 7 August 2020
★★★★★ 5/5
TrustpilotCPS have always given excellent service…
CPS have always given excellent service for over 20 years. Any repairs are carried out promptly and at reasonable cost. New tenants are found each academic year and rents are collected and paid promptly. What more could a landlord want?
Alan · 30 November 2022
★★★★★ 1/5
TrustpilotWe let one property through CPS
We let one property through CPS, and we've had many negative experiences. These negative experiences include frequent late rent payments, and being charged £771 for furniture replacements without my authorisation (CPS are only authorised to spend £50 without my say so)- I only discovered this poor quality furniture at the property when I was delivering replacements I'd purchased myself!
Llywela · 25 January 2018
★★★★★ 5/5
TrustpilotProfessional Sales team
Buying a property can be stressful. In purchasing a property marketed by CPS on Albany Rd has certainly made it less so. A professional team from the stage of the viewing, the negotiations with the vendor to the overall communication between all parties was seamless. Sian, Angela & Chelsea have been fantastic throughout. Thankyou!
Leigh · 30 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
