Trusted Agent profile · Cardiff
★★★★★
2,048 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,048 reviews on three platforms, including 852 Google reviews rated 4.0.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent!
We advertised our residential property in February 2021. Unfortunately, the purchaser puuled out at the eleventh hour. CPS were wholly efficient in the professional way they dealt with the purchaser and did everything possible to complete the sale. Despite the set-back, CPS quickly secured a new purchaser who completed within four weeks. Brilliant work all round.
5/5
GoogleAs landlords we have been using CPS home for nearly a decade. They are professional prompt, communicate well. Yet again our property is full, thanks this time to Max Evans. Thank you for your service you guys are great.
5/5
Trustpilotbest estate agent I have ever dealt…
best estate agent I have ever dealt with EVER !!!from start with Sian to finish with Chelsea !Chelsea when above and beyond to help us a credit to cps homes !I highly recommended them !
5/5
GoogleI’m a new landlord and have found CPS to be really helpful with a positive experience throughout.
Great to hear, thanks Rachel for taking the time to leave us a review :D
5/5
GoogleAs a landlord I have had several letting agents but CPS are the best. Friendly and efficient.
Thank you Michael for these kind words and taking the time to leave us a review. We’re delighted to hear that you’ve had such a positive experience with us.
5/5
GoogleVery impressed with the management service CPS homes have provided so far. The Agents are knowledgeable, professional and on hand to offer helpful advice. Would like to single out Rhys for his kindness and professional communication - took his advice and it paid off! Highly recommend as a Landlord.
5/5
TrustpilotNatalie has dealt quickly and…
Natalie has dealt quickly and efficiently with communications between the tenant, handyman and myself to help ensure that the tenant’s problem with the washing machine at the property has been addressed. She responded to emails promptly and has been very helpful and cooperative
5/5
TrustpilotGreat service from Suan a d team from…
Great service from Sian and the team from day 1
5/5
GoogleScott absolutely made our day with his delightful company and wondrous professionalism. What an all-round lovely human. Thanks for all your help, hard work and fun conversation, Scott! :)
5/5
TrustpilotVery efficient
Very efficient. Jordan was very helpful and clear throughout the process.
4/5
TrustpilotRhiannon Hughes
Very helpful and allowed us to swiftly sign our contract for our house.
5/5
GoogleCath from CPS Cardiff really helped me find a lovely two bed and went above and beyond to get us a perfect place.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleReally helpful and friendly service, the staff were lovely and helped me and my friends find a great house for next year, would definitely recommend them to anyone looking for houses in Cardiff.
Thanks, Constance. We're very grateful for your comments and recommendation. Hope you're looking forward to moving in!
5/5
GoogleWe had Scott come out and do the photos for our flat when we put it up for sale. Did an amazing job on them and was a pleasure to have round the whole time.
1/5
TrustpilotWill not get your deposit back unless…
Will not get your deposit back unless you fight it for months. Don’t fix issues adequately once reported and rarely give required notice prior to house visits.
Good Afternoon Sian, Thank you for taking the time to leave a review. Having looked at your account, I can see that your checkout inspection took place on the 20th July 2017, where it was agreed with yourselves that claims needed to be made for damages not recorded on your original, signed inventory. Following constructive correspondence with yourself, I can see that on the 31st August 2017 the overall claim amount was reduced based on evidence submitted by yourselves. Finally, on the 7th September 2017, the claim that had been agreed between us and yourselves was submitted to the DPS ready for you to receive. Therefore, as this process took less than two months, required a certain level of correspondence with you and involved obtaining costs, we feel that your deposit was dealt with efficiently and your comment is not a true reflection of your experience. When any issues are reported to us, we work directly with Landlords to ensure that any necessary repairs are sorted at the earliest opportunity. Looking at your tenancy, I can see all essential works were carried out to your property where necessary in a reasonable time frame. As you may have experienced yourself, searching for a property in a large group can be an overwhelming process with so many properties available and a number of different individual requirements, budgets and opinions to consider. Additionally, for students especially, it’s often the first time they’ve gone through the process. Because of that, we find it’s not until the whole group is sat before us in our office that they really decide and we really learn what they’re looking for. But rather than send them away to come back in at a later date when several of the properties they’ve chosen to view are potentially no longer available, we ask tenants, prior to the busy season, to be open to viewings at shorter notice, and we’re grateful that the vast majority of properties are accommodating. Where tenants are not happy with this, they are always welcome to inform us that they don’t accept the request and would like more/24 hours notice and we will always work with them in this circumstance. We can only apologise if you experienced any issues with this process. Many Thanks.
5/5
GoogleVery pleased to have Beth’s calm and helpful advice in dealing with a difficult tenant. Great to have her as a single point of contact and to be able to rely on her excellent negotiating skills.
5/5
TrustpilotI have used CPS as managers of my…
I have used CPS as managers of my rental properties since 1992/3 and seen the company expand in terms of there size and efficiency over the year's. I have grown more confident in their role as both letting agents and property managers. I have faith in their role managing my properties in the future.
5/5
GoogleVery good estate agents! Good staff who know what they're talking about and CPS have good quality houses in their collection. Have been with them for a year already and had no problems!
Hi Tom, thanks for your comments - it's always nice to hear from a current tenant. As always, if there's anything we can do for you, don't hesitate to get in touch :)
5/5
TrustpilotCPS have been great in helping me and…
CPS have been great in helping me and my partner secure our first property together. We have had amazing support throughout the whole process. We have had lots of questions and asked for several things across the way which CPS never failed to deliver. Can't wait to move in now :)Thank you to the team at CPS Homes!!
5/5
TrustpilotVery professional and dynamic estate …
Very professional and dynamic estate and letting agency. They have dealt with sales and lettings on my behalf and I have found their service to be excellent. Some firms simply put a board up , pictures in the office and simple online advertising , CPS actively marketed my properties and achieved excellent results. Will definitely stay with CPS for all my property requirements
5/5
TrustpilotI have bought three investment…
I have bought three investment properties from CPS and have total confidence in their ability to secure the highest possible rental yield. As I reside overseas, I need to be 100% certain that my properties are being managed to the highest standard and comply with all the local regulations. CPS has provided me with peace of mind and a regular income stream.
5/5
TrustpilotExcellent service of renting
Excellent service of , quick decoration of the flat and finding a new tenant within 2 week - Absolutely brilliant service of CPS home management team& Jordan Parry
5/5
TrustpilotAngela was friendly and had all the…
Angela was friendly and had all the information I required. Thanks.
5/5
GoogleSpeedy response from Vicki regarding the replacement of our broken washing machine in rented flat- Cheers!
Thanks Jack! Vicki is just fab isn't she - glad you had a great experience and you know where we are if you need any more help in future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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